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0 - 5 years
1 - 2 Lacs
Pune, Bengaluru, Hyderabad
Work from Office
. We are hiring for freshers and experienced Customer Care Executive for Day shift. Language- Hindi & English Salary 13k to 18k In hand for Graduates Handling customers queries on Call Call Maheshwari 6357012599 TO APPLY. . . Required Candidate profile . Good in English Communication Candidates who can speak Hindi Fluently Graduation is Mandatory Immediate Joiners only. Call Maheshwari 6357012599 TO APPLY. .
Posted 1 month ago
0 - 5 years
3 - 3 Lacs
Kolkata
Remote
Customer Service Associate-VCS-India An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment. Job Description Customer Service Associate- VCS- India: Virtual Customer Service (VCS) - It is a Work from Home model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality. Knowledge & Skills Required Desired skills: Action oriented, self-disciplined and organized Effective time management skills and ability to prioritize work time to ensure productivity and department standards Ability to communicate clearly with both internal and external customers Good comprehension skills - ability to clearly understand and address customer issues appropriately Good composition skills - ability to compose grammatically correct, concise, and accurate written responses Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer Good typing skills Preferred Criteria: Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead. Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity Should ensure Work-like environment with no disturbance during the work hours. The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. Customer Focus: Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment Ability to empathize with and prioritize customer needs Demonstrates interpersonal skills with a diverse customer base Demonstrates conflict resolution, negotiation, and de-escalation skills Demonstrates ownership to resolve challenging customer issues, escalating when necessary Ability to determine customer needs and provide appropriate solutions Maintain regular and reliable attendance, including the daily schedule as assigned Flexible with the working schedule; may be expected to work weekends, holidays and events Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season Problem Solving Skills: Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned Ability to approach problems logically and rationally Action oriented and self-disciplined Organized and detail-oriented Ability to quickly and effectively prioritize work time in various departments to meet business need Ability to maintain composure in highly escalated situations Qualifications required Minimum qualification is 10 + 2. Any graduate Shifts: Rotational Benefits: NSA, OT, Sodexo Meal Card.
Posted 1 month ago
0 - 5 years
3 - 4 Lacs
Ghaziabad
Remote
Customer Service Associate-VCS-India An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment. Job Description Customer Service Associate- VCS- India: Virtual Customer Service (VCS) - It is a Work from Home model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality. Knowledge & Skills Required Desired skills: Action oriented, self-disciplined and organized Effective time management skills and ability to prioritize work time to ensure productivity and department standards Ability to communicate clearly with both internal and external customers Good comprehension skills - ability to clearly understand and address customer issues appropriately Good composition skills - ability to compose grammatically correct, concise, and accurate written responses Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer Good typing skills Preferred Criteria: Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead. Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity Should ensure Work-like environment with no disturbance during the work hours. The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. Customer Focus: Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment Ability to empathize with and prioritize customer needs Demonstrates interpersonal skills with a diverse customer base Demonstrates conflict resolution, negotiation, and de-escalation skills Demonstrates ownership to resolve challenging customer issues, escalating when necessary Ability to determine customer needs and provide appropriate solutions Maintain regular and reliable attendance, including the daily schedule as assigned Flexible with the working schedule; may be expected to work weekends, holidays and events Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season Problem Solving Skills: Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned Ability to approach problems logically and rationally Action oriented and self-disciplined Organized and detail-oriented Ability to quickly and effectively prioritize work time in various departments to meet business need Ability to maintain composure in highly escalated situations Qualifications required Minimum qualification is 10 + 2. Any graduate Shifts: Rotational Benefits: NSA, OT, Sodexo Meal Card.
Posted 1 month ago
0 - 4 years
2 - 3 Lacs
Bengaluru
Work from Office
Hiring for customer support International voice process Excellent communication in english 5 day's working - Sat &Sun off Salary : 21 to 30k Qualification : Puc Location: Bangalore Contact @ John - 9008828241 Required Candidate profile BPO voice process Perks and benefits Incentives Cab facilities
Posted 1 month ago
0 - 5 years
3 - 4 Lacs
Gurgaon
Work from Office
Greetings from People Staffing Solutions We are hiring for International Voice Process Process type - Customer Service/TechnicalSupport. Work Location - Gurgaon Eligibility Must have good communication skills. Education - Grad/Undergrad both are eligible. Salary - Graduate Fresher - 25k inhand Salary - Experienced - Upto 33k inhand Must have minimum 1 Year expereince in International Customer Serive or technical support Must be okay with night shifts Must be okay with rotational week-off Must be okay with Gurgaon location Cabs facilites in odd hours and other side shuttle and shuttle reimbursement For getting your interview schedule or more details, you can connect through call or WhatsApp with your HR Team on below mentioned numbers. HR Nikita - 9717377166; HR Yogita - 7827002178 HR Deeya - 8851628393; HR Ishika - 9267956220 HR Varun - 7428873390
Posted 1 month ago
0 - 2 years
3 - 3 Lacs
Bengaluru
Work from Office
We are Hiring for Voice process !! Qualification : Grad / UG ( Fresher / exp ) Location:Blore, salary upto 25k Shifts :Rotational Virtual interview !! Call or whatsapp Manya @9606521172 / 6364833817 / 9606553812 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.
Posted 1 month ago
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The job market for Customer Service Associates (CSA) in India is growing rapidly due to the increasing demand for excellent customer service in various industries. CSAs play a vital role in ensuring customer satisfaction and maintaining positive relationships with clients. If you are considering a career in customer service, India offers a plethora of opportunities for CSA professionals.
The average salary range for CSA professionals in India varies based on experience and location. Entry-level CSAs can expect to earn between INR 2-4 lakhs per annum, while experienced professionals with 5+ years of experience can earn upwards of INR 8-12 lakhs per annum.
In the field of customer service, a typical career path may include roles such as Customer Service Representative, Senior Customer Service Executive, Customer Service Manager, and ultimately, Customer Service Director. Advancement in this field is often based on experience, performance, and the ability to handle more complex customer interactions.
In addition to strong communication and problem-solving skills, CSAs are often expected to have knowledge of customer relationship management (CRM) software, data analysis, and the ability to handle multiple customer queries simultaneously. Proficiency in languages other than English, such as Hindi or regional languages, can also be an added advantage.
As you prepare for interviews and explore opportunities in the field of Customer Service Associate roles in India, remember to showcase your excellent communication skills, problem-solving abilities, and passion for customer satisfaction. With the right skills and preparation, you can confidently pursue a rewarding career in customer service in India. Good luck!
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