Home
Jobs

743 Csa Jobs - Page 27

Filter Interviews
Min: 0 years
Max: 25 years
Min: ₹0
Max: ₹10000000
Setup a job Alert
Filter
JobPe aggregates results for easy application access, but you actually apply on the job portal directly.

- 5 years

2 - 2 Lacs

Noida

Work from Office

Naukri logo

Hi Jobseekers, Greetings from ShiningStarsITPL We are hiring for Non voice process for Noida location for one of the multinational BPO . Please go through the job description - Job Title: Non-Voice Process Executive Location: Noida, Uttar Pradesh Job Type: Full-Time Experience Required: 0 to 2 years (Freshers and Experienced candidates welcome) Shift: 5.5 days working with one Rotational offs / Night Shifts (as per business requirement) Salary Details: Freshers: 18,000 CTC per month Experienced Candidates: Up to 23,000 CTC per month (based on experience and performance in interview) Roles and Responsibilities: Process and respond to customer queries through email or chat support. Perform accurate data entry and documentation tasks. Maintain confidentiality and integrity of customer data. Follow standard operating procedures and quality guidelines. Work collaboratively with team members and management to meet daily productivity goals. Required Skills: Good written English communication skills. Basic computer knowledge (MS Office, typing skills). Ability to multitask and manage time effectively. Minimum qualification: 12th pass or any graduate. Willingness to work in rotational shifts. How to Apply: For any further queries or to get your interview aligned please give a call on - 9580746603 (Pooja Mishra), if incase it misses you drop your resume over the same number. Please allow us time to revert and request you to drop either a text or drop your resume over the same number.

Posted 1 month ago

Apply

1 - 6 years

3 - 5 Lacs

Noida, Ghaziabad, Gautam Buddha Nagar

Work from Office

Naukri logo

DIRECT PAYROLL WITH UK BASED AIRLINE CAPTIVE INBOUND VOICE PROCESS ROTATIONAL SHIFTS NOIDA WFO BOTH SIDE CABS SAL- 40K CTC + INCENTIVES 8,800 MONTHLY ALLOWANCE WALKIN INTERVIEWS IN NOIDA 62 SHARE CV WhatsApp 9999780131 PARAS.IMPACSERVICES@GMAIL.COM Required Candidate profile GOOD VERBAL COMMUNICATION SKILLS EXP IN INTERNATIONAL VOICE PROCESS (FRESHERS CAN APPLY) EITHER NO CIBIL SCORE OR ABOVE 650 (MANDATORY) CANDIDATE SHOULD BE IN DELHI NCR (MANDATORY)

Posted 1 month ago

Apply

- 5 years

2 - 6 Lacs

Noida, Ghaziabad, Faridabad

Work from Office

Naukri logo

Associate/Sr Associate (Freshers/Experienced) Voice/Chat Gurgaon, WFO Sal - 20k - 44k Inhand (Depending on Eligibility)+ MIV, + Incentives + PF 1 Side Cab, 1 Side Allowance (2k/Month) Walkin Interviews only Email your CV Paras.impacservices@gmail.com Required Candidate profile Good Communication Skills Graduate/Undergraduates Fresher 1 Year exp in International Customer Service Should be an Immediate joiner Should be in Delhi NCR For Walkin Interviews(no virtual interviews)

Posted 1 month ago

Apply

5 - 7 years

6 - 8 Lacs

Pune

Work from Office

Naukri logo

We are seeking a talented and experienced ServiceNow Developer to join our team. The ServiceNow Developer will be responsible for designing, developing, and maintaining ServiceNow applications and workflows to streamline and automate business processes within our organization. Responsibilities : Develop business applications, test scripts, and process workflows using scripts, Script Includes, UI Policies, UI Actions, Data Policies, Client Scripts, Business Rules, Web Services, Data imports, Record Producers, etc. Configure Email Notifications (Table/Event based) Implement system security setting by creating/modifying Access Control List (ACL) Configure Custom Application related fields, forms, lists, views, email notifications, user roles and access controls Work on Employee Center branding and customization as per customer's requirements Use Restful Web Services to communicate with different applications with hands on REST APIs as well as other integration Create Data Sources and Load the ServiceNow tables with different data formats Create/modify ServiceNow Reports and Configure Dashboard by adding them as report widgets and sharing the same with required audiences Implement and configure Service Catalog and Knowledge Management Fulfillment of access provisioning/revocation via catalog item request Implement SSO and directory integration solutions Configure/customize Agent chat for Employee Center Optimize application performance and scalability Track and monitory ServiceNow license usage as well as optimize the same Conduct peer reviews and maintain coding standards Ensure proper documentation of all customizations and integrations Monitor and improve system performance as well as conduct regular health checks & implement optimizations Qualifications Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience. Minimum of 5 plus years of hands-on experience in ServiceNow development and administration. Proficient in ServiceNow development, including scripting (JavaScript, Glide Record, ACLs), workflow design, and application development. Experience with ServiceNow integrations, web services, and data sources. Expertise with ITSM module; experience with several modules is an advantage. Familiarity with agile development methodologies and DevOps practices. Strong knowledge of ITSM, ITIL processes, and best practices Experience with Agile/Scrum methodologies ServiceNow Certified System Administrator (CSA) certification is required; additional certifications such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) are highly preferred. Proficiency in SQL and database management systems. Strong problem-solving and analytical skills to identify and resolve complex technical issues. Excellent written and verbal communication skills to effectively collaborate with cross-functional teams and stakeholders. Meticulous attention to detail to ensure high-quality deliverables and adherence to best practices.

Posted 1 month ago

Apply

- 4 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

Work from Office

Naukri logo

Position:- Inbound And Outbound Voice Process Location:- Viman Nagar Pune- 411014 Department:- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:- 12,200 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Gaurav :- 7796427055

Posted 1 month ago

Apply

- 2 years

0 - 2 Lacs

Noida, Ghaziabad, Delhi / NCR

Work from Office

Naukri logo

Immediate Hiring - Kannada Regional Language Customer Support! Company: iEnergizer, A37 Block A, Sector 60, Noida (Nearest Metro Station - Sector 59) Role: Customer Support (Voice) Languages Needed: Hindi/English/Kannada Education: 12th Pass / UG / Graduate Shifts: Day Shift for Girls | Rotational for Boys Salary - 21.5 K CTC 6 days Working Kindly bring : 1) Hard copy of your CV 2) Aadhaar card (Mention Shivam On top of your CV for reference) Interview Details: Timings: 11AM - 5PM (Monday to Saturday) Location: iEnergizer, A37 Block A, Sector 60, Noida (Gate Number 2) (Nearest Metro Station - Sector 59) Contact Person : HR MUSKAN ARORA Contact Number : 8630583337

Posted 1 month ago

Apply

5 - 8 years

6 - 11 Lacs

Bengaluru

Work from Office

Naukri logo

Skill required: Risk & Compliance - Risk Management Designation: Risk and Compliance Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? We are seeking a highly skilled and motivated Risk & Compliance Specialist to join our dynamic team at Accenture. The ideal candidate will be responsible for executing risk-based audits, focusing on information technology global processes and controls. This role involves planning and developing audit work programs, executing audit test procedures, and identifying recommendations for continuous improvement of our Third-Party Risk Management (TPRM) program. The specialist will play a crucial role in third-party risk assessment, ensuring that our vendors and partners adhere to our stringent compliance standards. What are we looking for? Qualifications & Certifications: Bachelor's degree in information technology, computer science, or a related field. ISO 27001 LA/LI certificate is a must. Professional certifications such as CISSP, CISM, CISA, or CRISC certification preferred. Minimum of 4-7 years of experience in risk management, compliance, or a related field. Experience in conducting third-party risk assessments is essential. Experience in Big 4, global internal audit functions, or cybersecurity is a plus. Demonstrated experience in third-party risk management, operational risk, or other risk management roles with knowledge of third-party regulatory requirements.Technical Skill Requirements: Expertise in IT internal audit, information security/cybersecurity, third-party risk assessment reporting (e.g.,SOC1, SOC 2). Relevant expertise on CSA STAR requirements, ISO control, NIST standards, PCI DSS, and GDPR requirements. Experience in performing control testing, IT/infosec risk assessments, network security, and infrastructure assessments. Knowledge of technical domains such as cloud security and application security. Certification:CISA, CISSP, CEH, ISO, PCI DSS, NIST. Strong understanding of risk management and compliance principles. Roles and Responsibilities: Ensure third-party risk management policy and procedures, and third-party management software are implemented and completed according to Accenture requirements. Complete vetting on incoming third-party engagements and work with business partners to ensure data and due diligence is complete and accurate, and inherent risks are identified and mitigated in accordance with risk appetite. Coordinate the distribution of due diligence questionnaires to third parties, review submitted questionnaires for completeness, ensure risk stakeholders finalize reviews, and determine overall residual risk rating. Act as a strong liaison to ensure that risk stakeholder questions are answered by the business, or third party as required. Conduct certain aspects of third-party due diligence not covered by risk stakeholders. Store the artifacts of the third-party oversight process in the system of record. Contribute to the development of detailed procedural documents and ensure alignment of TPRM with regulatory requirements. Identify, prioritize, and pursue opportunities to enhance Accenture's third-party risk management processes and introduce innovative approaches and solutions to optimize efficiency and effectiveness. Support the company's commitment to protect the integrity and confidentiality of systems and data. Conduct comprehensive third-party risk assessments to evaluate the compliance and risk posture of vendors and partners. Execute risk-based audits and communicate specific elements of the risk-based work plan as per stakeholder requirements. Perform audit projects in accordance with Accenture s audit methodology, focusing on IT global processes and controls, and computerized information systems. Plan and develop audit work programs, execute audit test procedures, identify recommendations for continuous improvement, communicate results, and follow up on reported issues. Prepare audit reports and work papers to ensure adequate documentation exists to support the completed audit and conclusions. Verify the adequacy of IT operating procedures through systematic audits. Conduct IT integrated audits with operational, compliance, financial, and investigative audit teams. Support Information Security, Business Continuity, and GDPR initiatives. Contribute to internal business growth and development. Qualification Any Graduation

Posted 1 month ago

Apply

3 - 8 years

0 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

Work from Office

Naukri logo

We are seeking a highly skilled and experienced Cloud Security Professional (with 2 to 6 years of experience) to join our team based out of Mumbai location. The ideal candidate will have a deep understanding of cloud security concepts and be well-versed in industry standards such as the Cloud Security Alliance (CSA), National Institute of Standards and Technology (NIST), and ISO 27017 with proven experience of AWS, Azure and GCP Cloud Platforms. Responsibilities Conduct comprehensive assessment of client`s Cloud Platforms, identifying security vulnerabilities, compliance gaps and potential risks. Review Cloud Architecture design and configure to ensure alignment with industry and regulation requirements. Conduct compliance assessment of cloud environments with respect to applicable regulation requirement. Provide guidance on selection of cloud security solution and technology to address security challenges. Assist client by providing technical guidance on security controls and measure to enhance the security posture of cloud environments. Develop and refine the cloud security policies, procedure, and standards to align with regulatory and industry frameworks. Ensure client`s cloud environments adhere to relevant compliance such as GDPR, PCI DSS, SOC2 etc. Closely with client stakeholders to the mitigate security gaps by providing technical guidance and assistance. Skill/Experience Experience implementing industry-leading practices around cyber risks and Cloud security for clients cloud security frameworks using industry standards such as ISO/IEC 27017, CIS Benchmarks, Cloud Security Alliance (CSA) Cloud Control Matrix and NIST. Experience of Cloud Security Assessment, Landing Zone Review for any of one cloud service provider. Knowledge of Network Security principle including VPC, subnets, security groups, Network Access Controls list (NACL) Strong understanding of network security, encryption, identity, and access management (IAM), and data protection mechanisms in cloud environments Experience of native Cloud Security services like AWS Guard Duty, AWS Security Lake, AWS Security Hub, WAF, Microsoft Sentinel, Microsoft Defender for Cloud, GCP Chronicle. Excellent communication and collaboration skills, with the ability to effectively convey complex technical concepts to non-technical stakeholders Having any of certificate from below list will be added advantage: AWS Certified Solutions Architect – Associate AWS Certified SysOps Administrator - Associate AWS Certified Security Specialist AZ-500: Microsoft Azure Security Technologies SC-900: Microsoft Security, Compliance, and Identity Fundamentals

Posted 1 month ago

Apply

1 - 5 years

2 - 6 Lacs

Pune

Work from Office

Naukri logo

We Are Hiring For Leading IT MNC in Pune For International Voice Process. Please go through the JD and Apply Through Naukri. We shall Call Back Relevant Profiles. Language : Proficient in English (Read + Write + Speak ) Roles and Responsibilities Handle international customer calls, emails, and chats with a focus on providing excellent customer service. Resolve customer queries and concerns in a timely and professional manner. Work as part of a team to achieve daily targets and goals. Participate in training programs to improve communication skills and product knowledge. Maintain accurate records of all interactions with customers. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Pune Search : Job Code # 513

Posted 1 month ago

Apply

- 2 years

0 - 2 Lacs

Noida, Ghaziabad, Delhi / NCR

Work from Office

Naukri logo

Immediate Hiring - Kannada Regional Language Customer Support! Company: iEnergizer, A37 Block A, Sector 60, Noida (Nearest Metro Station - Sector 59) Role: Customer Support (Voice) Languages Needed: Hindi/English/Kannada Education: 12th Pass / UG / Graduate Shifts: Day Shift for Girls | Rotational for Boys Salary - 23k ctc 6 days Working Kindly bring : 1) Hard copy of your CV 2) Aadhaar card (Mention MUSKAN ARORA On top of your CV for reference) Interview Details: Timings: 11AM - 5PM (Monday to Saturday) Location: iEnergizer, A37 Block A, Sector 60, Noida (Gate Number 2) (Nearest Metro Station - Sector 59) Contact Person : HR MUSKAN ARORA Contact Number : 8630583337

Posted 1 month ago

Apply

- 2 years

0 - 2 Lacs

Noida, Ghaziabad, Delhi / NCR

Work from Office

Naukri logo

Immediate Hiring - Kannada Regional Language Customer Support! Company: iEnergizer, A37 Block A, Sector 60, Noida (Nearest Metro Station - Sector 59) Role: Customer Support (Voice) Languages Needed: Hindi/English/Kannada Education: 12th Pass / UG / Graduate Shifts: Day Shift for Girls | Rotational for Boys Salary - 23k ctc Kindly bring : 1) Hard copy of your CV 2) Aadhaar card (Mention SWATI YADAV O n top of your CV for reference) Interview Details: Timings: 11AM - 5PM (Monday to Saturday) Location: iEnergizer, A37 Block A, Sector 60, Noida (Gate Number 2) (Nearest Metro Station - Sector 59) Contact Person : HR SWATI YADAV Contact Number : 7015404344

Posted 1 month ago

Apply

- 5 years

1 - 2 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

Naukri logo

Freshers & Experience are eligible Salary: 11000-20K Inhand Graduation: Not Mandatory 6 Days Working days Languages: English+ Hindi/Tamil/Kannada/Telugu/Malayalam Call Swathi 6357012499 For More Info . .

Posted 1 month ago

Apply

- 2 years

2 - 3 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

Naukri logo

NIIT is hiring for its client Job Role: Human Resource Outsourcing (HRO) Process. Salary: 3.08LPA- 3.25 LPA LOCATION Gurgaon We are looking for smart professionals with a great attitude to make every single client interaction delightful Job Responsibilities: Customer Service through calls. Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal & Client level delivery quality on calls. Adhere to Customer Service Attendance & Accountability policies Execute issue /query resolution and ensure proper documentation &follow-up Identify, share and support operational improvements Required Experience Excellent communication skills Should be flexible to work in rotational shifts Proficient in computer usage and Basic knowledge on MSOffice Education: Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons) We Offer You: Defined career roadmap which offers growth opportunities Performance based incentive program** Investment in talent development and skills enhancement Work life balance with 5 day workweek Collaborative environment with best in class professionals Focus on colleague engagement and fun@work Night Allowances * Insurance benefits Interested candidates, please apply directly or share your resumes on : Jasleen.2.Kaur@niitmts.com (7042458078)

Posted 1 month ago

Apply

- 2 years

2 - 3 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

Naukri logo

NIIT is Hiring: Customer Service Specialist HRO Location: Gurgaon Salary: 3.08 LPA 3.25 LPA Are you a smart, customer-focused professional with a positive attitude and a passion for delivering exceptional service? Were looking for you to join our team! Role: Customer Service Specialist Eligibility: Graduates in B.Com, B.A., BBA, BCA, BHM, B.Sc, or B.Sc IT ( Note: Excludes Statistics, Maths Hons, and Economics Hons graduates ) Key Responsibilities: Handle customer queries through phone calls with professionalism and empathy Deliver timely and accurate services, meeting defined productivity and quality benchmarks Aim for first-contact resolution and maintain high customer satisfaction Comply with service level agreements (SLAs) including AHT, CSAT, and Customer Effort scores Document all interactions accurately and follow up when required Identify opportunities for process improvements and contribute to operational efficiency Ensure consistent attendance and adherence to company policies Required Skills & Experience: Excellent verbal and written communication skills Willingness to work in rotational shifts Basic computer proficiency and knowledge of MS Office What We Offer: A clear career progression path Performance-based incentives Continuous learning and upskilling opportunities 5-day work week ensuring work-life balance Supportive and collaborative team environment Engagement activities and a fun work culture Night shift allowances Comprehensive insurance benefits Interested? Send your resume to Jasleen.2.Kaur@niitmts.com Contact: 7042458078

Posted 1 month ago

Apply

1 - 5 years

4 - 5 Lacs

Gurugram

Work from Office

Naukri logo

* Manage inbound queries related to Hotel bookings, cancellations, reschedules, and stay related issues * Ensure timely resolution of customer concern. Perks & Benefits: Salary - 42k CTC + Inc + $150 Bonus Both Side Cabs + Meal Location: Gurgaon Required Candidate profile 1. UG/Graduate with 1 year of experience in customer service 2. Excellent English communication skills 3. Comfortable with rotational shift To Apply:- Contact Simran - 7011964232 (Call / Whatsapp)

Posted 1 month ago

Apply

- 2 years

2 - 3 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

Naukri logo

NIIT is Hiring: US Voice Process Location: Gurugram (Work from Office only) Shift: Night shifts Salary: 3.08 3.25 LPA Ready to launch your career in client experience? Join NIIT as a Client Experience Specialist and be part of a dynamic US process where your communication skills and service mindset shine! What You'll Do: Support clients via voice calls Resolve issues in the first conversation Ensure quality, speed, and SLA adherence Handle documentation & client follow-ups Recommend process improvements Uphold attendance & service policies Eligibility Criteria: Graduates: B.Com, B.A., BBA, BCA, BHM, B.Sc, B.Sc IT, MBA (Correspondence only) B.Tech / Regular MBA / M.Com / MA with 6+ months BPO/KPO experience Must be currently based in Delhi NCR / Gurgaon Age up to 31 | Max 4-year academic gap MCA, M.Sc, Stats/Maths/Eco Hons NOT eligible Undergraduates or currently pursuing candidates NOT eligible What You Need: Strong spoken & written English Willingness to work night shifts Basic MS Office/Excel knowledge 029 months of experience (Freshers welcome!) Why Join NIIT? Defined career growth path Performance-based incentives Learning & development opportunities 5-day workweek for better work-life balance Collaborative & fun work culture Night shift allowance + insurance coverage Apply Today: Jasleen.2.Kaur@niitmts.com Reach Out: 70424 58078 #HiringNow #ClientExperience #CustomerSupportJobs #GurgaonJobs #BPOCareers #NightShiftJobs #FreshersWelcome #JoinOurTeam #CareerGrowth #CommunicationSkills #NIITCareers

Posted 1 month ago

Apply

- 3 years

1 - 3 Lacs

Pune

Work from Office

Naukri logo

Position:- Inbound And Outbound Voice Process Location:- Viman Nagar Pune- 411014 Department:- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi, Hindi & English communication Required Salary:- 12,000 To 16,000 in-hand plus Incentives. Rotational week off Rounds of Interviews:- HR round Operations round How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Aditya:- 8308125422

Posted 1 month ago

Apply

- 5 years

1 - 4 Lacs

Kolkata, Bhopal, Lucknow

Work from Office

Naukri logo

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 19000 Call Hr zeba 7304275215 Nuha 9987394215

Posted 1 month ago

Apply

- 4 years

2 - 3 Lacs

Chennai

Work from Office

Naukri logo

We Are Hiring For Customer Support Role With Leading ITES Company. ( Immediate Joining) *Pls Apply Through Naukri and We Shall Call Back The Relevant Profiles* Language : Proficient in English (Read + Write + Speak ) Roles and Responsibilities Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns. Handle international voice process for various clients across different industries (BPO). Utilize excellent communication skills to effectively address customer issues and provide solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with team members to achieve daily targets and goals. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Sr Associate Position in Chennai Search : Customer Support Chennai (Job Code # 60) b) For Associate Position in Chennai Search : Customer Support Chennai (Job Code # 59)

Posted 1 month ago

Apply

- 5 years

2 - 2 Lacs

Lucknow

Work from Office

Naukri logo

Hello Career Enthusiasts! Greetings from ShiningStars ITPL We're hiring in Lucknow & Hazratganj for two exciting roles with leading e-commerce brands! Position 1: Customer Service Executive (E-commerce Process) Day Shifts | Male & Female both eligible Salary: • Freshers 17,000 CTC Shift: • Girls Day Shift • Boys Rotational Shift Experience: Up to 20,000 CTC Perks for Both Roles: Quarterly Bonus: 2,700 6 Days Working No Cab Facility | Walk-in Only Responsibilities: • Handle queries via voice or email. • Deliver excellent customer support. • Resolve customer concerns quickly and professionally Who Can Apply? • Excellent communication in Hindi & English • Fresher or experienced candidates welcome • Must be based in or willing to relocate to Lucknow Interested? Apply Now! Send your resume on WhatsApp: 9696714723 (Homa) If not reachable, just drop a message we’ll get back to you! Stay in the loop for future openings: WhatsApp Hiring Channel : https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0G #LucknowJobs #HazratganjHiring #CustomerSupport #SalesJobs #EcommerceCareers #DayShiftJobs #VoiceProcess #WalkInInterview #HiringNow #JobAlert #ApplyToday Would you like me to format this for LinkedIn or any other platform too?

Posted 1 month ago

Apply

- 5 years

2 - 6 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

Naukri logo

HIRING ALERT BPO Associate Positions Available We are hiring for CUSTOMER SERVICE / SALES / TECHNICAL SUPPORT / TRAVEL DOMAIN ETC SALARY RANGE : 3 LPA - 6.5 LPA Location : GURGAON / NOIDA / MOHALI / CHENNAI REQUIREMETNS - Excellent communication skills are requires - Immediate joiners - 12th pass out - Freshers or experienced both can apply FOR MORE INQUIRY , CONTACT US ON : HR SHRISHTI : 8079005766 HR BEENITA : 9622399891

Posted 1 month ago

Apply

- 3 years

1 - 3 Lacs

Pune

Work from Office

Naukri logo

Process- Loan Recovery, Voice Process Experience- fresher/experience Good communication skills in Hindi & Marathi and Basic English Salary: Fresher- Upto 11k in hand + incentive Experience- Upto 16k in hand + incentives. Required Candidate profile Qulification:-12th Pass Location :- Kothrud & Navle Bridge CALL NOW : HR Dhanashree:-9765799435 Perks and benefits career growth with huge incentives.

Posted 1 month ago

Apply

- 5 years

2 - 3 Lacs

Noida, Ghaziabad, Delhi / NCR

Work from Office

Naukri logo

Job designation- Customer Support Associate - Chat Process Job Responsibilities- To resolve customer issues over the Chat Process & provide resolutions to the customer over the Chat. Job Location - Noida Hiring model- 100% Work from Office Job Criteria: Good communication skills required in ENGLISH & HINDI Undergraduate/Graduate ll Fresher/Experience are eligible 5 days working with 1 Rotational week off 24*7 flexible shifts General shifts for female NO Cabs facility Immediate joiners required Package and other Benefits: Salary Package: 2 LPA to 3.50 LPA PF & ESIC How to Apply? Interested candidates can drop their updated Resume on below mentioned email ID or can directly be Walk-in at below mentioned address: Contact person:- HR Prateeksha :- 9068094671 HR Himanshi:- 7983513155 HR Santosh:- 7982509065 Office Address -A8 Tech Mahindra Knowledge Boulvevard 01st floor (Nearest Metro Station- Noida Electronic City)

Posted 1 month ago

Apply

- 5 years

1 - 3 Lacs

Gurgaon/Gurugram

Work from Office

Naukri logo

Hiring For International Chat Process Grad Fresher 20K U/G/BE/B.Tech 6 Months exp in International BpO Must 20K & Grad/UG/BE/B.Tech with 1 year Exp Customer Service Any Domain 24K 5 Day Call-Dipankar@9650094552 Email@ jobsatsmartsource@gmail.com

Posted 1 month ago

Apply

- 5 years

2 - 3 Lacs

Pune

Work from Office

Naukri logo

LOCATION - SWAR GATE # Tele Sales => Salary :-21 K CTC - Fresher Graduate can apply # CCE => Salary :-16 K CTC - 12th Pass - Fresher can apply LOCATION - SHIVAJI NAGAR # Tele Sales => Salary :-21 K CTC + Incentives - Only Exp- 12th pass can apply Required Candidate profile #Ability to handle customer queries. #Good convincing skills. Call / WhatsApp * Nitika - 9220698990 * Uma- 8287585554 * Sonal- 7037224020 * Cheshtha- 9315107361

Posted 1 month ago

Apply

Exploring Customer Service Associate (CSA) Jobs in India

The job market for Customer Service Associates (CSA) in India is growing rapidly due to the increasing demand for excellent customer service in various industries. CSAs play a vital role in ensuring customer satisfaction and maintaining positive relationships with clients. If you are considering a career in customer service, India offers a plethora of opportunities for CSA professionals.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Chennai

Average Salary Range

The average salary range for CSA professionals in India varies based on experience and location. Entry-level CSAs can expect to earn between INR 2-4 lakhs per annum, while experienced professionals with 5+ years of experience can earn upwards of INR 8-12 lakhs per annum.

Career Path

In the field of customer service, a typical career path may include roles such as Customer Service Representative, Senior Customer Service Executive, Customer Service Manager, and ultimately, Customer Service Director. Advancement in this field is often based on experience, performance, and the ability to handle more complex customer interactions.

Related Skills

In addition to strong communication and problem-solving skills, CSAs are often expected to have knowledge of customer relationship management (CRM) software, data analysis, and the ability to handle multiple customer queries simultaneously. Proficiency in languages other than English, such as Hindi or regional languages, can also be an added advantage.

Interview Questions

  • What does excellent customer service mean to you? (basic)
  • How do you handle irate customers? (medium)
  • Can you give an example of a time when you went above and beyond for a customer? (medium)
  • How do you prioritize multiple customer requests at once? (basic)
  • What strategies would you use to upsell products to customers? (medium)
  • How do you handle confidential customer information? (basic)
  • Describe a time when you had to deal with a difficult customer. How did you resolve the situation? (medium)
  • How do you stay motivated during repetitive customer interactions? (basic)
  • Have you ever successfully turned a dissatisfied customer into a loyal one? If so, how did you do it? (medium)
  • How do you handle stress in a fast-paced customer service environment? (basic)
  • What metrics do you think are important to measure the effectiveness of customer service? (medium)
  • How do you keep up with industry trends to better serve customers? (basic)
  • Can you explain a situation where you had to collaborate with other departments to resolve a customer issue? (medium)
  • How do you handle a situation where you don't know the answer to a customer's question? (basic)
  • Describe a time when you had to deal with a language barrier while assisting a customer. How did you handle it? (medium)
  • What do you think are the key components of a successful customer service team? (basic)
  • How do you handle feedback from customers, both positive and negative? (medium)
  • Have you ever implemented a process improvement in your previous role? If so, what was it and how did it impact customer satisfaction? (medium)
  • How do you ensure consistency in customer service quality across different channels? (basic)
  • How do you handle a situation where a customer is asking for something that goes against company policy? (medium)
  • How do you prioritize customer satisfaction while also meeting company targets? (medium)
  • Can you give an example of a time when you had to de-escalate a tense situation with a customer? (medium)
  • How do you ensure that you are up to date with product knowledge to assist customers effectively? (basic)
  • What motivates you to deliver excellent customer service consistently? (basic)
  • How do you handle a situation where a customer is unhappy with the resolution you provided? (medium)

Closing Remark

As you prepare for interviews and explore opportunities in the field of Customer Service Associate roles in India, remember to showcase your excellent communication skills, problem-solving abilities, and passion for customer satisfaction. With the right skills and preparation, you can confidently pursue a rewarding career in customer service in India. Good luck!

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Featured Companies