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6.0 - 12.0 years

6 - 10 Lacs

Chennai

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Responsible for solutions for business requirements, feasible in CSA application using existing components and frameworks. Responsible for deliverables of CSA functional/Technical requirements. Responsible for leading developers and guide them to have quality deliverables of CSA application. Strategy Responsible for solutions for business requirements, feasible in CSA application using existing components and frameworks. Need to participate in Solution discussions in the view of Client experience and functional deliverables. Responsible for managing developers and guide them to have quality deliverables of CSA application Business Responsible for deliverables of CSA functional requirements. Responsible for providing solution for business requirements. Responsible for implementing solution for CSA functional requirements Processes Responsible for enhancements of development processes of CSA application Responsible for advising required tools which can enhance CSA development process Responsible for reviewing sources of CSL/Front-End modules People Talent Responsible for guiding CSL/Front-End developers to understand existing CSL/Front-End components. Responsible for enforcing coding standards of CSA CSL/Front-End programs Risk Management Responsible to Adhere Group Risk management framework and process for CSL/Front-End development life cycle Responsible to place appropriate controls which helps to eliminate risks while delivering functional deliverables Key Responsibilities Governance Responsible to have awareness of Group standards and policies Responsible to provide inputs to developers about Group standards, policies, and regulatory procedures. Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders CCIB-Channels Management Team, CCIB-Channels Product Owners Other Responsibilities Ensure completion of necessary e-learnings, role specific modules etc. , Skills and Experience As Tech/Dev Manager need to work in understanding functional requirements and design the functionality using use-case and sequence diagrams Contribute to product design and establishment of requirements Participate in POC and mentoring junior associates Experience in implementing scalable web applications with fully automated deployment and control using Docker, Kubernetes, AWS, Jenkins etc Experience in Web Programming using Java/OCP/Oracle etc. , and mentor other resources in Technical upscale Experience in Front end programming (using React JS) Qualifications Should have professional degree in terms of Software engineering (Preferrable Bachelor of Engineering/Master of Computer Application etc. , ) About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 29426

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5.0 - 8.0 years

8 - 13 Lacs

Bengaluru

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Responsible for solutions for business requirements, feasible in CSA application using existing components and frameworks. Responsible for deliverables of CSA functional/Technical requirements. Responsible for leading developers and guide them to have quality deliverables of CSA application. Strategy Responsible for solutions for business requirements, feasible in CSA application using existing components and frameworks. Need to participate in Solution discussions in the view of Client experience and functional deliverables. Responsible for managing developers and guide them to have quality deliverables of CSA application Business Responsible for deliverables of CSA functional requirements. Responsible for providing solution for business requirements. Responsible for implementing solution for CSA functional requirements Processes Responsible for enhancements of development processes of CSA application Responsible for advising required tools which can enhance CSA development process Responsible for reviewing sources of CSL/Front-End modules People Talent Responsible for guiding CSL/Front-End developers to understand existing CSL/Front-End components. Responsible for enforcing coding standards of CSA CSL/Front-End programs Risk Management Responsible to Adhere Group Risk management framework and process for CSL/Front-End development life cycle Responsible to place appropriate controls which helps to eliminate risks while delivering functional deliverables Key Responsibilities Governance Responsible to have awareness of Group standards and policies Responsible to provide inputs to developers about Group standards, policies, and regulatory procedures. Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders CCIB-Channels Management Team, CCIB-Channels Product Owners Other Responsibilities Ensure completion of necessary e-learnings, role specific modules etc. , Skills and Experience As Tech/Dev Manager need to work in understanding functional requirements and design the functionality using use-case and sequence diagrams Contribute to product design and establishment of requirements Participate in POC and mentoring junior associates Experience in implementing scalable web applications with fully automated deployment and control using Docker, Kubernetes, AWS, Jenkins etc Experience in Web Programming using Java/OCP/Oracle etc. , and mentor other resources in Technical upscale Experience in Front end programming (using React JS) Qualifications Should have professional degree in terms of Software engineering (Preferrable Bachelor of Engineering/Master of Computer Application etc. , ) About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 29427

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3.0 - 8.0 years

25 - 40 Lacs

Hyderabad, Chennai, Bengaluru

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Job title: ======= PEGA architect / senior developer / - LSA / CSA / CSSA - x3 positions Job Location: -- Multiple Locations =========== Dubai - UAE Doha - Qatar RIyadh - Saudi Arabia Salary per month: ================== AED 15K - AED 20K (AED) - Full Tax Free salary - Depending on Experience Project duration: ============= 2 years, extendable Experience Level needed: ======================== 5 Years or above Gulf Work permit / Visa will be sponsored by the company Experience / Roles & Responsibilities: About you: You must be a BPM - Pega expert consultant with 3 or more years of experience as PEGA - LSA PEGA - CSA PEGA - CSSA You should have: ============== >= 5 Years solid - Pega Developer / Consultant as PEGA - LSA / PEGA - CSA / PEGA - CSSA Skills and Experience: ================= - Experience with PEGA as LSA / CSA / CSSA - CTI Integration - Strong C & Core Java skills - Must have prior experience in REST/SOAP web services - Strong understanding of Middleware technologies like WAS, JBoSS and Tomcat Servers - Strong experience working on Java applications development using spring-core and spring-mv framework - Good Unix skills with Shell Scripting skills - Experience in using ORM tools like Hibernate / Sequelize / SQLAlchemy / Entity Framework / Doctrine 2 - Experience in developing web services using JAX-WS,JAX-RS,JAX-B and Java web-frameworks - Experience in developing Pega Platform application debugging tools and features - Optimizing application performance by employing performance tuning methods and using system performance techniques and tools - Implement a wide array of functionality from the creation of high quality user experiences to the development of complex case management requirements - Implement solutions that resolve complex interactions of business rules - Experience in class structure design to create reusable application functions and features - Implement challenging reporting and system integration requirements - Apply Pega application design concepts, case design principles, and best practices on projects - Analyse requirements, develop application designs, and construct the components of a Pega multi-process applications Nice to have: =========== Any onsite experience is added plus Any PEGA certifications are added advantage Business Verticals: ==================== Oil and Gas Petro Chemicals Industries Banking and Financial services Capital Markets Telecom Automotive Healthcare Logistics / Supply Chain No.of positions: ============= 5 Nice to have: ========== PEGA certification(s) is major added advantage Benefits: ======= - Work Permit + visa + Insurance + Air Tickets , will be sponsored by the company - Long term (18 Months) Project - Good $ Salary - Full Tax Free $ Salary Job Ref. Code: ============ PEGA_DXB_0525 Email: ===== spectrumconsulting1977@gmail.com If you are interested, please email your word / PDF cv as ATTACHMENT with job ref code [ PEGA_DXB_0525 ] as subject.

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1.0 - 4.0 years

3 - 5 Lacs

Noida, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon/Noida for Customer Support Requirements: Min 1 Year BPO/Customer Service Experience Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 4 Pm Call : Mahima @ 7523848937 Whatsapp Your CV @ 9721919721 Job Details: 1: Graduate/UG With Min 1 Year Exp in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Rotational Shifts 4: Customer Support 5: 5 Days Working 6: Max 5.8 LPA 7: Excellent Communication Skills 8: Immediate Joiners Preferred

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0.0 - 5.0 years

2 - 4 Lacs

Pune

Remote

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Please apply for the job in Naukri.com. We will check & will update you. Do not search the number in Google and do not call us. The requirements are not yet active from Client's side. Fresher or minimum 6 months experience in International voice process is required with papers, Graduation mandatory. Excellent communication required. Night shift, 2 days rotational off. BPO for Customer support Voice process. Work location - Only Mumbai & Gurgaon. Work from home. Telephonic interview will be done. Immediate joining is required. Excellent communication req Sal 2 lpa to 2.5 lpa. 2 days rotational off Graduation mandatory. Sal upto 4.5 lpa. Immediate joining required. Pls read the above job description and if your profile matches the requirement, pls call the given no Please apply for the job in Naukri.com. We will check & will update you. Do not search the number in Google and do not call us. The requirements are not yet active from Client's side.

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0.0 - 5.0 years

1 - 4 Lacs

Bengaluru

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WE ARE HIRING CUST SUP EXECS INTERNATIONAL BPO - SAL UPTO 31K/MTH DOMESTIC BPO - SAL UPTO 25K/MTH INCENTIVE - PERFORMANCE BASED GOOD COMPANIES WITH GOOD INCNTVS Call Princy 8147958202 Jo 8971458202 Ruksar 8951958202 Owaiz 9108180134 Perks and benefits PF, Gratuity, Bonus, Insurance, OT & Incentives

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5.0 - 10.0 years

35 - 60 Lacs

Hyderabad/ Secunderabad, Pune, Bangalore Rural

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Job title: ======= Senior PEGA Developer - LSA / CSA / CSSA x6 Job Location: -- Multiple Locations =========== Dubai - UAE Doha - Qatar RIyadh - Saudi Arabia Salary per month: ================== USD $4000 - USD $5000 (USA dollars) - Full Tax Free salary - Depending on Experience Project duration: ============= 22 Months, Extendable Experience needed: =============== 5 Years or above Gulf Work permit / Visa will be sponsored by the company Qualification: B.Tech/M.Tech/MCA/MSc IT or any equivalent ---- Experience / Roles & Responsibilities: About you: You must be a BPM - Pega expert consultant with 3 or more years of experience as PEGA - LSA PEGA - CSA PEGA - CSSA You should have: ============== A total of 5 or more total IT experience >= 5 Years solid - Pega Developer / Consultant as PEGA - LSA / PEGA - CSA / PEGA - CSSA Skills and Experience: ================= - Experience with PEGA as LSA / CSA / CSSA - Strong C & Core Java skills - Must have prior experience in REST/SOAP web services - Strong understanding of Middleware technologies like WAS, JBoSS and Tomcat Servers - Strong experience working on Java applications development using spring-core and spring-mv framework - Good Unix skills with Shell Scripting skills - Experience in using ORM tools like Hibernate / Sequelize / SQLAlchemy / Entity Framework / Doctrine 2 - Experience in developing web services using JAX-WS,JAX-RS,JAX-B and Java web-frameworks - Experience in developing Pega Platform application debugging tools and features - Optimizing application performance by employing performance tuning methods and using system performance techniques and tools - Implement a wide array of functionality from the creation of high quality user experiences to the development of complex case management requirements - Implement solutions that resolve complex interactions of business rules - Experience in class structure design to create reusable application functions and features - Implement challenging reporting and system integration requirements - Apply Pega application design concepts, case design principles, and best practices on projects - Analyse requirements, develop application designs, and construct the components of a Pega multi-process applications Nice to have: =========== Any onsite experience is added plus Any PEGA certifications are added advantage Business Verticals: ==================== Oil and Gas Petro Chemicals Industries Banking and Financial services Capital Markets Telecom Automotive Healthcare Logistics / Supply Chain No.of positions: ============= 6 Nice to have: ========== PEGA certification(s) is major added advantage Benefits: ======= - Work Permit + visa + Insurance + Air Tickets , will be sponsored by the company - Long term (18 Months) Project - Good $ Salary - Full Tax Free $ Salary Job Ref. Code: ============ PEGA_DXB_0525 Email: ===== spectrumconsulting1977@gmail.com If you are interested, please email your word / PDF cv as ATTACHMENT with job ref code [ PEGA_DXB_0525] as subject..

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3.0 - 8.0 years

25 - 40 Lacs

Hyderabad, Chennai, Bengaluru

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Job title: ======= PEGA Lead Engineer x3 positions Job Location: -- Multiple Locations =========== Dubai - UAE Doha - Qatar Kuwait city - Kuwait RIyadh - Saudi Arabia Muscat - Oman Salary per month: ================== AED 15K - AED 20K (AED) - Full Tax Free salary - Depending on Experience Project duration: ============= 18 Months Experience Level needed: ======================== 5 Years or above Gulf Work permit / Visa will be sponsored by the company Qualification: B.Tech/M.Tech/MCA/MSc IT or any equivalent ---- Experience / Roles & Responsibilities: About you: You must be a BPM - Pega expert consultant with 3 or more years of experience as PEGA - LSA PEGA - CSA PEGA - CSSA You should have: ============== >= 4 Years solid - Pega Developer / Consultant as PEGA - LSA / PEGA - CSA / PEGA - CSSA Skills and Experience: ================= - Experience with PEGA as LSA / CSA / CSSA - CTI Integration - Strong C & Core Java skills - Must have prior experience in REST/SOAP web services - Strong understanding of Middleware technologies like WAS, JBoSS and Tomcat Servers - Strong experience working on Java applications development using spring-core and spring-mv framework - Good Unix skills with Shell Scripting skills - Experience in using ORM tools like Hibernate / Sequelize / SQLAlchemy / Entity Framework / Doctrine 2 - Experience in developing web services using JAX-WS,JAX-RS,JAX-B and Java web-frameworks - Experience in developing Pega Platform application debugging tools and features - Optimizing application performance by employing performance tuning methods and using system performance techniques and tools - Implement a wide array of functionality from the creation of high quality user experiences to the development of complex case management requirements - Implement solutions that resolve complex interactions of business rules - Experience in class structure design to create reusable application functions and features - Implement challenging reporting and system integration requirements - Apply Pega application design concepts, case design principles, and best practices on projects - Analyse requirements, develop application designs, and construct the components of a Pega multi-process applications Nice to have: =========== Any onsite experience is added plus Any PEGA certifications are added advantage Business Verticals: ==================== Oil and Gas Petro Chemicals Industries Banking and Financial services Capital Markets Telecom Automotive Healthcare Logistics / Supply Chain No.of positions: ============= 5 Nice to have: ========== PEGA certification(s) is major added advantage Benefits: ======= - Work Permit + visa + Insurance + Air Tickets , will be sponsored by the company - Long term (18 Months) Project - Good $ Salary - Full Tax Free $ Salary Job Ref. Code: ============ PEGA_LEAD_0525 Email: ===== spectrumconsulting1977@gmail.com If you are interested, please email your word / PDF cv as ATTACHMENT with job ref code [ PEGA_LEAD_0525 ] as subject.

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1.0 - 3.0 years

3 - 4 Lacs

Bengaluru

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Post: CSR ANALYST Candidate should possess excellent oral and written communication skills Should be open to work in Night shifts. Responsible for dealing with International Clients Phone-based customer interaction Required Candidate profile Excellent communication with International Voice experience Qua: Graduate / UG / BE Salary: 3.6 L to 4.5 LPA for 1 yr SHIFT: US Rotational Cab: 2 Ways Location: Bangalore Call Hr Suvarna - 9502739374

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0.0 - 5.0 years

1 - 2 Lacs

Noida, Delhi / NCR

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Job Role Salary: upto 18000 in-hand days working, rotational off Experience or 12 pass freshers both can apply easy selection, walk in interview Excellent communication skills call HR Farah 9372154643 or zeba 7304275215

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0.0 - 5.0 years

2 - 5 Lacs

Gurugram

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INTERNATIONAL Voice PROCESS Any Graduate Fresher or UG with 6 to 36 months of International BPO exp can apply. Excellent communication Required Salary-20 k to 38 k ctc plus inc Immediate Joiners 7428114516 Required Candidate profile Customer service profiles voice and blended process cabs,meals Req 6 months to 12 months experience 5 days working 8851848140

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0.0 - 5.0 years

2 - 3 Lacs

Pimpri-Chinchwad, Pune

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Position:- Telecaller Location:- Viman Nagar Pune- 411014 Department:- Customer Service Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts : - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,000 in-hand to 18,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Aditya :- 8308125422

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0.0 - 5.0 years

3 - 5 Lacs

Noida, Gurugram, Delhi / NCR

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Dear Candidate, We are pleased to invite you to explore the opportunity to join Airb*b , a globally recognized leader in the travel and hospitality industry, as a Customer Support Advisor for our voice process. This is an excellent chance to become part of a dynamic team dedicated to providing world-class support and ensuring exceptional customer experiences. If you are looking for a role where you can grow professionally and contribute meaningfully, this position is perfect for you. Job Location The role is based in Gurugram , a thriving hub for business and innovation, offering a dynamic work environment and excellent connectivity. Key Responsibilities As a Customer Support Advisor , you will play a crucial role in ensuring customers receive prompt, courteous, and effective service. Your primary responsibilities will include: Responding promptly to customer inquiries via voice support, ensuring a seamless experience for guests and hosts. Providing accurate and comprehensive information regarding Airbnbs products, services, and policies. Handling customer queries efficiently while maintaining high levels of satisfaction and a professional demeanor. Establishing positive relationships with customers through effective and empathetic communication. Documenting interactions accurately and thoroughly to ensure compliance and ease of resolution tracking. Escalating complex concerns to the relevant department when necessary to facilitate swift resolution. Upholding company policies, best practices, and service standards to maintain the quality of Airbnbs support services. Continuously staying updated on new products, service enhancements, and company policies to provide well-informed assistance. Your role will require you to maintain professionalism, patience, and a customer-first approach at all times, ensuring that Airb*b reputation as a trusted and reliable platform remains strong. Preferred Candidate Profile We are looking for dedicated professionals who are eager to deliver outstanding customer service. The ideal candidate should possess: A graduate degree (Freshers & experienced professionals are welcome). Exceptional verbal and written communication skills in English, with the ability to articulate information clearly and effectively. A willingness to work in 24/7 rotational shifts , including weekends and holidays, ensuring customers receive uninterrupted support. Strong problem-solving skills with a keen eye for detail and a solution-oriented approach. A customer-centric mindset , prioritizing customer needs and striving to exceed expectations. The ability to adapt to a fast-paced environment while maintaining professionalism and efficiency. If you have a passion for helping people and enjoy working in an engaging and supportive atmosphere, this role will provide you with a fulfilling and rewarding career path. Perks & Benefits We believe in recognizing and rewarding our team members for their hard work and dedication. As a Customer Support Advisor, you will receive: Competitive Salary: An attractive annual package of 5 lakhs CTC, along with up to 20,000 in monthly incentives based on performance. Transportation Convenience: Enjoy company-provided cab services for both pickup and drop, ensuring stress-free commutes. Meal Benefits: Complimentary meal benefits to keep you energized throughout your shifts. Career Growth & Progression: Opportunity for Internal Job Promotions (IJP) after just six months , allowing you to progress within the organization based on your performance. A Dynamic & Inclusive Work Environment: Be part of a supportive team that values collaboration, learning, and professional development. We strive to create a work culture that fosters growth, inclusivity, and employee satisfaction , ensuring you thrive in your role while advancing your career. Why Join Airb*b? Airb*b is a globally recognized platform that connects people across the world through meaningful travel experiences. By joining our team, you will: Become part of an organization known for innovation, customer service excellence, and global reach . Gain valuable experience in customer relations, communication, and problem-solving, which will benefit you in future career opportunities. Work in a fast-paced, engaging environment that encourages learning and professional growth. Have access to training and development programs , equipping you with skills to succeed in customer service and beyond. Contribute to a company that values its employees and promotes a healthy work-life balance . Take the Next Step in Your Career! Are you ready to elevate your career with a globally renowned brand? If you are enthusiastic, dedicated, and eager to deliver top-notch customer support, we encourage you to apply! For further details or to apply. Contact/WhatsApp HR Alka - 8368867827

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0.0 - 5.0 years

1 - 2 Lacs

Hyderabad, Chennai, Bengaluru

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Hiring Freshers & Experience candidates for Customer Support Role. Language- English + Hindi+ Telugu Graduation and Undergraduate can Apply 6 Days Working days Call Uma 6357012699 for more info . . Required Candidate profile . Candidate should be fluent in English & Hindi Graduation is not Mandatory. Should be comfortable in Work from office. 12-14k For Fresher. 16-18k For experience. Call Uma 6357012699 for more info

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0.0 - 5.0 years

2 - 3 Lacs

Gurugram

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Hiring for Customer Support Executives - Domestic Process Work from office Sector 18, Udyog vihar, Gurgaon Details : Shift: 9 Hours , Day Salary: Upto 3 LPA (Depends) Roles and Responsibilities Provide online support for customers. Be responsible to deliver a high-quality, customer-driven, support service resolving customer inquiries at the first point of contact wherever possible. Assist customers in resolving any open requests for support, assistance, information on upgrading, etc. Must be an immediate Joiner with Excellent communication skills. Call HR Rinkita: 7579022945 ** ALL INTERVIEWS WALK IN at Gurgaon Office **

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0.0 - 5.0 years

2 - 4 Lacs

Bangalore/Bengaluru

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looking for experienced executive & Escalation Specialist to liaise with customers to resolve escalations & complaint from our clients Communicate directly with customers, suppliers & internally with team & senior management Call 9235457455 Deepti

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6 - 11 years

20 - 27 Lacs

Hyderabad, Pune, Bengaluru

Hybrid

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We have an opening now Service Now Portal Developer, one of our tech clients.... Exp: 5+ years of experience in ServiceNow Location: Bangalore/Hyderabad/Mumbai/Pune NP: Immediate-30 days Job responsibilities Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture Contributes to software engineering communities of practice and events that explore new and emerging technologies Takes initiative in finding solutions to complex problems, utilizing analytical & problem-solving skills, and possessing adaptability to change Adds to team culture of diversity, equity, inclusion, and respect. Required qualifications, capabilities, and skills Formal training or certification on ServiceNow platform concepts and proficient applied experience Demonstrated expertise in at least two ServiceNow Modules Proficient in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular). Has experience working on system integrations between ServiceNow and other applications using REST API. Strong analysis, problem-solving, and decision-making skills Can debug issues and find new ways of proactive monitoring to ensure platform stability. Ability to mentor junior developers, fostering a collaborative and innovative team environment. Strong communication skills should be able to clarify requirements with stakeholders and well as work collaboratively with the team. Preferred qualifications, capabilities, and skills HR Service Delivery module experience Service portal experience Kinldy drop me your resume at chanchal@oitindia.com

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- 4 years

2 - 3 Lacs

Noida, Kanpur, Delhi / NCR

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INDIA's TOP MNC located at GURGAON is hiring for INTERNATIONAL CHAT PROCESS ----------------------------------------------------------------------------- Job Details INTERNATIONAL CHAT PROCESS. ( Multiple positions are available for Voice Processes as well ) FRESHERS - EXPERIENCED candidates can apply. Salary : 15.4 K in hand + 2.5 inc.+ Cab and Huge incentives Job Location : Gurgaon Shift timings : Evening & Night Shifts (with both side/one side cab) ---------------------------------------------------------------------------- IMMEDIATE REQUIREMENTS & EASY INTERVIEWS 1 DAY INTERVIEW PROCESS Please Contact ASAP for details Senior HR Manisha - 9541651940 (Call & Please share the details on WhatsApp as well) Email : manishadembi223@gmail.com NO CHARGES TOUCH CONSULTANTS

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- 2 years

2 - 3 Lacs

Noida, Gurugram, Delhi / NCR

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NIIT Limited is hiring for its MNC client Wipro HR Services India Pvt Ltd. is looking for a Customer Care Specialist for Human Resource Outsourcing (HRO) Process. We are looking for smart professionals with a great attitude to make every single client interaction delightful Your Impact as a Customer Service Specialist- HRO Customer Service through calls. Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal & Client level delivery quality on calls. Adhere to Customer Service Attendance & Accountability policies Execute issue /query resolution and ensure proper documentation &follow-up Identify, share and support operational improvements Required Experience Excellent communication skills Should be flexible to work in rotational shifts Proficient in computer usage and Basic knowledge on MSOffice Designation: Customer Service Specialist Education: Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons) We Offer You: Defined career roadmap which offers growth opportunities Performance based incentive program** Investment in talent development and skills enhancement Work life balance with 5 day workweek Collaborative environment with best in class professionals Focus on colleague engagement and fun@work Night Allowances * Insurance benefits Salary: 3.08LPA- 3.25 LPA LOCATION Gurgaon Interested candidates, please apply directly or share your resumes on : Neha.2b.sharma@niitmts.com

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- 5 years

2 - 6 Lacs

Noida, New Delhi, Gurugram

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Virtual Interview Any Graduate/UG Freshers & Experience can apply. 5 Days Working 2 Off's Salary Upto 6 LPA + Perks Job Location:- Gurgaon/Noida & Delhi Call me & get your interview aligned !! HR Aishwarya @9899691914 Required Candidate profile Need Excellent Communication Skills

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- 5 years

2 - 3 Lacs

Gurugram

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Now Hiring: Customer Support Executives Gurgaon (Work from Office) Hey Job Seekers! Looking to build your career in customer support? We have multiple openings for voice, semi-voice, and chat process roles in Gurgaon. Freshers and experienced professionals are welcome! Location: Gurgaon Work Mode: On-site (Work from Office) Shift: Rotational | 6 Days Working Cab: One-side cab for specific shifts (varies by process) Responsibilities: Handle inbound/outbound calls or chat support Address customer queries with accuracy and professionalism Maintain call/chat logs and follow up when required Ensure adherence to process and quality standards Eligibility Criteria: Freshers and experienced (0-3 years in BPO/customer service) Minimum Qualification: Undergraduate/Graduate Strong communication in English and Hindi Comfortable with rotational shifts and 6-day workweeks Age: Up to 30 years Salary Details: International Process: UG with experience or Grad freshers: 21K CTC Chat Process: Up to 24K CTC (Cab depending on process) Domestic Process: Freshers: 15K20K CTC. Experienced: Up to 25K CTC. Cab in odd hours (as per company policy). To Apply: Send your resume via WhatsApp to 9696714723 (Homa) Missed call? Just drop a message and well get back to you! Stay Updated with Future Openings: WhatsApp Channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0G LinkedIn: linkedin.com/in/homafaijani #CustomerSupportJobs #GurgaonHiring #BPOJobs #InternationalProcess #DomesticProcess #WorkFromOffice #RotationalShifts #FreshersWelcome #ApplyNow #ShiningStarsRecruitment #VoiceProcess #ChatSupport #WalkInInterview

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2 - 6 years

4 - 6 Lacs

Gurugram

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Hiring For International Banking Voice And Chat CS Process -5.80 LPA GGN Grad/UG's/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service is Must Any Domain 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

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2 - 6 years

4 - 5 Lacs

Gurugram

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Hiring For International Email And Chat CS Process - 5.20 LPA - GGN Grad/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service is Must Any Domain 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

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- 5 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Position:- Telecaller Location:- Viman Nagar Pune- 411014 Department:- Customer Service Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts : - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,000 in-hand to 18,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Aditya :- 8308125422

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- 1 years

1 - 3 Lacs

Noida, Ghaziabad, New Delhi

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Urgent Hiring For Chat & Voice Process in Gurgaon. Any Grad/ UG candidate can apply 5 days working both cab facility + Lucrative Incentive Excellent Communication in English Interested can call our HR team at:- 9147047908, 6395331676, 9147047909

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Exploring Customer Service Associate (CSA) Jobs in India

The job market for Customer Service Associates (CSA) in India is growing rapidly due to the increasing demand for excellent customer service in various industries. CSAs play a vital role in ensuring customer satisfaction and maintaining positive relationships with clients. If you are considering a career in customer service, India offers a plethora of opportunities for CSA professionals.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Chennai

Average Salary Range

The average salary range for CSA professionals in India varies based on experience and location. Entry-level CSAs can expect to earn between INR 2-4 lakhs per annum, while experienced professionals with 5+ years of experience can earn upwards of INR 8-12 lakhs per annum.

Career Path

In the field of customer service, a typical career path may include roles such as Customer Service Representative, Senior Customer Service Executive, Customer Service Manager, and ultimately, Customer Service Director. Advancement in this field is often based on experience, performance, and the ability to handle more complex customer interactions.

Related Skills

In addition to strong communication and problem-solving skills, CSAs are often expected to have knowledge of customer relationship management (CRM) software, data analysis, and the ability to handle multiple customer queries simultaneously. Proficiency in languages other than English, such as Hindi or regional languages, can also be an added advantage.

Interview Questions

  • What does excellent customer service mean to you? (basic)
  • How do you handle irate customers? (medium)
  • Can you give an example of a time when you went above and beyond for a customer? (medium)
  • How do you prioritize multiple customer requests at once? (basic)
  • What strategies would you use to upsell products to customers? (medium)
  • How do you handle confidential customer information? (basic)
  • Describe a time when you had to deal with a difficult customer. How did you resolve the situation? (medium)
  • How do you stay motivated during repetitive customer interactions? (basic)
  • Have you ever successfully turned a dissatisfied customer into a loyal one? If so, how did you do it? (medium)
  • How do you handle stress in a fast-paced customer service environment? (basic)
  • What metrics do you think are important to measure the effectiveness of customer service? (medium)
  • How do you keep up with industry trends to better serve customers? (basic)
  • Can you explain a situation where you had to collaborate with other departments to resolve a customer issue? (medium)
  • How do you handle a situation where you don't know the answer to a customer's question? (basic)
  • Describe a time when you had to deal with a language barrier while assisting a customer. How did you handle it? (medium)
  • What do you think are the key components of a successful customer service team? (basic)
  • How do you handle feedback from customers, both positive and negative? (medium)
  • Have you ever implemented a process improvement in your previous role? If so, what was it and how did it impact customer satisfaction? (medium)
  • How do you ensure consistency in customer service quality across different channels? (basic)
  • How do you handle a situation where a customer is asking for something that goes against company policy? (medium)
  • How do you prioritize customer satisfaction while also meeting company targets? (medium)
  • Can you give an example of a time when you had to de-escalate a tense situation with a customer? (medium)
  • How do you ensure that you are up to date with product knowledge to assist customers effectively? (basic)
  • What motivates you to deliver excellent customer service consistently? (basic)
  • How do you handle a situation where a customer is unhappy with the resolution you provided? (medium)

Closing Remark

As you prepare for interviews and explore opportunities in the field of Customer Service Associate roles in India, remember to showcase your excellent communication skills, problem-solving abilities, and passion for customer satisfaction. With the right skills and preparation, you can confidently pursue a rewarding career in customer service in India. Good luck!

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