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0.0 - 5.0 years

1 - 2 Lacs

Hyderabad, Chennai, Bengaluru

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-Hiring Fresher & Experience candidates for Voice Process - English+ Tamil/Kannada/Malayalam/Hindi -Location : Chennai -Salary- 11k to 22K In hand --Call Swathi 6357012499 For info . . Required Candidate profile Chennai - Graduation not Mandatory. Good communication.

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0.0 years

2 - 5 Lacs

Bengaluru

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Greeting From The Job Factory....! Golden opportunity for freshers !! Fresher salary upto 5 LPA For More Details Call : HR Lilly @ 9880951682 (Call or whatsapp ) Email ID : lilly@thejobfactory.co.in NOTE - LOOKING FOR IMMEDIATE JOINERS ONLY. Excellent communication is Required !!! Job Description Responsible for UK And US client, handling queries, appropriate assistance. Patience when handling tough cases. Excellent communication and problem-solving skills. Candidate should possess excellent oral and written communication skills. Respond to customer queries in a timely and accurate way. Own and resolve customer issues efficiently, effectively and em-pathetically. Following up with customers for any further information. Provide accurate, valid, and complete information by using the right tools. Should be flexible with the shifts. Eligibility: Grad or undergraduate fresher with good skills and fluency in English. Should be flexible with rotational shifts. 5 days of working 2 Days Off. For More Details Call : HR Lilly @ 9880951682 (Call or whatsapp ) Email ID : lilly@thejobfactory.co.in

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0.0 - 3.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Process- Loan Recovery, Voice Process Experience- fresher/experience Good communication skills in Hindi & Marathi and Basic English Salary: Fresher- Upto 14k in hand + incentives Experience- Upto 16k in hand + incentives. Required Candidate profile Qulification:-12th Pass Location :- Kothrud & Navle Bridge CALL NOW : HR Dhanashree:-9765799435 Perks and benefits career growth with huge incentives.

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4.0 - 9.0 years

4 - 7 Lacs

Bengaluru

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4 years in BPO ,1 year as a Team Leader on paper International Voice Technical process * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

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1.0 - 4.0 years

3 - 4 Lacs

Noida, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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0.0 - 3.0 years

1 - 2 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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HIRING FOR SKINSI Process Customer Service Salary IN HAND - 15000/- FRESHERS ARE WELCOME Need Immediate Joiners Required Candidate profile Candidate should be willing to work from office. How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mangesh:- 7798214006 Perks and benefits Immediate Joining & Supportive Environment

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0.0 - 1.0 years

2 - 3 Lacs

Noida, New Delhi, Gurugram

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Hiring For Domestic premium voice process Any Graduate with minimum 06 month's of BPO experience Or fresher's with fluent English communication Must Day shift work from office Salary upto 18 to 27 k Call or WhatsApp @7838882457 Shristi

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0.0 - 5.0 years

1 - 4 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Job Role Salary: upto 40k in-hand 5 days working, 2 rotational off Experience:min 1 year chat or international voice bpo experience. can align domestic exp but communication should be excellent Excellent communication skills call sana 7506864285

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0.0 - 3.0 years

2 - 4 Lacs

Kolkata

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Welcome Passengers On Board and Directing Them to Their Seats. Providing Information and Safety Procedures to the Passengers Checking all Seat Belts and Galleys are Secure Prior Take-off. Making Announcements On Behalf of the Pilot and Answering Questions During the Flight Serving Meals and Refreshments; Selling Duty-free Goods and Advising Passengers of Any Allowance Restrictions in Force At Their Destination; Reassuring Passengers and Ensuring that They Follow Safety Procedures Correctly in Emergency Situations. Providing First Aid Facility Ticketing and Maintenance Technical Help Skills Strong Verbal Communication Skills Excellent Personality Interview qualification: 12th or Any Under Grad/ graduated fresher

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2.0 - 4.0 years

4 - 8 Lacs

Hyderabad

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We are looking for a skilled ServiceNow Associate-2 to join our team in Bengaluru. The ideal candidate will have 2 to 4 years of experience and a strong background in IT services, with expertise in ServiceNow modules such as ITSM. Roles and Responsibility Configure and customize ServiceNow modules to meet business requirements. Troubleshoot production and test issues, recommend corrective actions, and perform resolutions. Manage development deliverables using Agile Framework to ensure timely project completion. Support customers across various time zones, providing excellent customer service. Develop and implement solutions to enhance system performance and efficiency. Collaborate with cross-functional teams to identify and prioritize project requirements. Job Requirements Strong knowledge of ServiceNow modules, including ITSM, SPM, CMDB, ITOM, and ITAM. Experience with application support and development activities, including coding best practices. Understanding of technical aspects of ServiceNow, such as JavaScript, XML, HTML, AngularJS, and CSS. Ability to work independently and as part of a team, with strong problem-solving skills. Excellent written and oral communication skills, including presentation skills. Strong organizational, multi-tasking, and time-management skills to prioritize tasks and meet deadlines. BE/BTech degree in Computer Science, Information Systems, or equivalent field. ServiceNow Certifications - CSA. Must have experience with ServiceNow modules - ITSM. Knowledge of Service Portal, UI Builder, Workspaces, Now Assist, Performance Analytics, and Scoped applications. Experience working in a client-facing environment.

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5.0 - 9.0 years

14 - 19 Lacs

Bengaluru

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locationsIndia, Bangalore time typeFull time posted onPosted 6 Days Ago job requisition idJR0274779 Job Details: About The Role : The candidate will be responsible for designing and developing business process management applications using Pega. The candidate will be part of a larger development team working on building enterprise level applications in Pega. Will be responsible for designing, building and configuring applications to meet business process and application requirements. The candidate should have sound knowledge of software development methodologies and its application. Responsibilities: Should be a strong Pega BPMS developer with excellent problem solving skills Should have worked in a core Pega development team on multiple Pega development projects Should have had working knowledge on file/email listeners, agents, UI, workflows, configurations, OOTB integration, reports, guardrails, access controls, rulesets, PDC and others. Good hands on experience in integration services like web services, JMS Experience working in an agile environment and having agile knowledge is a must Ensure high quality and development standards. Qualifications: Qualifications: Minimum 6+ years of development experience in Pega designing and building enterprise solutions in Pega Pega LSA preferred. CSA and CSSA is a must. Candidate must have a strong understanding of Business Process Methodologies Good knowledge of Java, Javascript, CSS, OOPS and UI is desirable Excellent communication skills are a must, as this position requires constant communication with global team members, peers and stakeholders. Ability to multi task and prioritization Good analytical and troubleshooting skills Graduate degree in computer science or engineering Willingness to learn new technologies Good interpersonal and/or teamwork skills Good technical skills and educational background Job Type: Experienced Hire Shift: Shift 1 (India) Primary Location: India, Bangalore Additional Locations: Business group: Intel's Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware/software applications for Intel. This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-Commerce development, data hosting and delivery of Web content and services. Posting Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Position of Trust N/A Work Model for this Role This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. *

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6.0 - 10.0 years

6 - 10 Lacs

Hyderabad

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We are looking for a skilled ServiceNow Consultant to join our team in Bengaluru. The ideal candidate will have 4 to 9 years of experience in IT and at least 3 years of experience in ServiceNow Support and Development. Roles and Responsibility Manage and supervise support staff to ensure efficient operations. Maintain records and write reports to track progress and performance. Provide cross-vendor communication in a multi-vendor environment to facilitate collaboration. Engage with stakeholders, communicate effectively, and train them on new systems and processes. Support customers across various time zones to ensure timely resolution of issues. Collaborate with cross-functional teams to achieve common goals. Offer on-call support and assess problems, identifying and assessing technical solutions. Troubleshoot and solve existing problems, manage enhancements using an Agile Framework, and monitor SLA while acting as an escalation point. Job Requirements Minimum 4 years of total IT experience, including at least 3 years in ServiceNow Support and Development. BE/BTech degree in Computer Science, Information Systems, or equivalent field. ITIL Foundations v3 certified, v4 preferred; ServiceNow Certifications (CSA) - mandatory plus 1 mainline certification, CIS-MSP preferred. Experience with ServiceNow modules such as ITSM, SPM, ITOM, ITAM, CMDB. Strong written and oral communication skills, including presentation skills. Proven success in contributing to a team-oriented environment and demonstrated ability to work creatively and analytically in problem-solving environments.

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0.0 - 4.0 years

2 - 4 Lacs

Mohali, Chandigarh, Zirakpur

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Mass Hiring for Fresher/ Experienced !! * Handle customer queries, complaints * Provide appropriate solutions and alternatives. 5.5 days working with cab services Contact- HR ARADHANA @ 8979641616 Required Candidate profile WORK FROM OFFICE Excellent English Communication required UG/Grad/PG Fresher/Exp. Rotational Shifts ( 24*7) Immediate joiners only Candidate must be available for face to face round of interview Perks and benefits 5.5 days working GREAT Incentives Cab Facility

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0.0 - 3.0 years

1 - 2 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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HIRING FOR BPO Voice Process - Min qualification - 12th & Immediate Joiners - Salary:- 10,700-14,500 for fresher & 12000-18000 for sales experienced in hand plus unlimited - FRESHERS ARE WELCOME - Having basic Knowledge of Computer - Fixed day shift Required Candidate profile Candidate should be willing to work from office. To schedule your interview send your CV through WhatsApp (number mentioned below) HR Sayali K :- 9763458943 Perks and benefits Competitive Salary

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0.0 - 5.0 years

3 - 4 Lacs

Gurugram

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We have opening in international Customer Service. GOLDEN OPPORTUNITY FOR FRESHER Contractual for 3 months. UG Fresher / Graduate Fresher/ Exp - In hand 28.5 k / ctc 32k 5 Days working Attractive incentives Cab Facility Required Candidate profile Good communication skills Interested can share CV @ 8826979140/ 7042523201/9871856986 Mahi

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0.0 - 3.0 years

3 - 4 Lacs

Mohali

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WORK FROM OFFICE Job Location : Mohali Salary : 32k ctc - 36k ctc Rotational Shifts 5.5 Days Working Voice/Non Voice Process Excellent Communication Skills Needed Interested Contact Hr Muskan 6239677748

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5.0 - 8.0 years

12 - 16 Lacs

Bengaluru

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Security Risk and Compliance Expert will be instrumental in shaping the global Information Security Management System (ISMS) within our Group Security team. This role involves engaging with various Business Groups and Corporate Functions to identify and manage information security risks, ensuring compliance and enhancing our security posture. Facilitate risk assessments, develop training, and contribute to the continuous improvement of security policies and tools. Enhance the overall security and compliance of services provided to our customers. You have: Master's or bachelor's degree in computer science, security engineering, or equivalent 5+ years of experience in information security in a multinational organization. Solid understanding of information security processes and technologies Practical knowledge of ISO/IEC 27001:2022 standard implementation Excellent documentation and communication skills It would be nice if you also had: Knowledge of security standards like CSA CCM, NIST CSF, NIS2, and SOC2 Experience delivering information security training Familiarity with RSA Archer and Microsoft Power BI or other GRC tools Certifications in information security (e.g., CRISC, CISSP and ISO 27001 LI/LA) Implement and operate the global Information Security Management System (ISMS) to enhance overall security and compliance Conduct risk assessments with global stakeholders to evaluate and report information security risks Develop and maintain the information security risk register, tracking mitigation progress and presenting reports to stakeholders Provide recommendations for security risk mitigation strategies tailored to different business groups Create, update, and maintain ISMS documentation and a repository of reports and audit records Facilitate training sessions to educate employees on ISMS practices and promote a strong security culture Collaborate with cross-functional teams to identify evolving security trends and compliance requirements Contribute to the continuous improvement of Nokia ISMS and related tools, utilizing KPIs to measure effectiveness

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0.0 - 5.0 years

2 - 5 Lacs

Bengaluru

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Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Sara On 6360065554 or 9964080000 Job Locations : 1. Whitefield - International Voice Process, International Tech Support & International Semi Voice Process - Salary Upto 5 LPA 2. Maratha Halli International Voice Process & Insurance Claims Process - Salary Upto 7 LPA 3. Electronic City International Voice Process & International Non Voice Process - Salary Upto 4.5 LPA 4. Bellandur - International Voice Process - Salary Upto 6 LPA 5. Fresher Or Experience needed: Candidates should be Fresher or minimum 6 months of experience into international voice process/ International Sales /Client Servicing, candidates should be flexible to work with rotational shift, Candidates should be fluent in communication For More Details Call HR Sara On 6360065554 or 9964080000

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0.0 - 5.0 years

2 - 5 Lacs

Bengaluru

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**"Make Your Mark in the International Voice Process!"** - Join JobShop and work in the international voice process! Assist customers from around the globe, providing exceptional service and solutions. Enjoy a vibrant workplace with great benefits and performance incentives. Apply now and elevate your career! We are hiring the following positions for various clients of ours, to apply with JobShop Call John On-6362028414 or 9964080000 1. Domestic Tech Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call John On-6362028414 or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call John On-6362028414 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call John On-6362028414 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must Call John On-6362028414 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 5. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 40,000 per month 1 year experience a must Call John On-6362028414 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru

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0.0 years

2 - 3 Lacs

Hyderabad

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Greeting From The Job Factory....! Golden opportunity for freshers and Experience Fresher salary upto 4 LPA For More Details Call : HR Swathi @ 9538878907(Call or whatsapp ) NOTE - LOOKING FOR IMMEDIATE JOINERS ONLY. Job Description Responsible for UK And US client, handling queries, appropriate assistance. Patience when handling tough cases. Excellent communication and problem-solving skills. Candidate should possess excellent oral and written communication skills. Respond to customer queries in a timely and accurate way. Own and resolve customer issues efficiently, effectively and em-pathetically. Following up with customers for any further information. Provide accurate, valid, and complete information by using the right tools. Should be flexible with the shifts. Eligibility: Grad or undergraduate fresher with good skills and fluency in English. Should be flexible with rotational shifts. 5 days of working 2 Days Off. For More Details Call : HR Swathi @ 9538878907(Call or whatsapp )

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2.0 - 7.0 years

2 - 7 Lacs

Gurugram

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Hiring For Fraud Non Voice Banking Process - 7.00 LPA GGN Only Grad/ BE/ Btech.Min. 1Yr. Fraud Banking Non Voice Process (Either Bpo/Non Bpo Exp. - Eligible) 24/7 5 Day Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

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0.0 - 5.0 years

3 - 4 Lacs

Navi Mumbai, Pune, Mumbai (All Areas)

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Job Profile - Reactivation Desk Responsible in calling the database assigned for reactivating inactive clients Out calling the clients for reactivation and solving their queries getting them to start trading and keeping them active call -9082104424 Required Candidate profile Freshers must have deep knowledge of Stock Market Should have good communication & presentation skills. Should possess strong networking & relationship building skills www.hyfly.in

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0.0 - 1.0 years

2 - 3 Lacs

New Delhi, Gurugram, Delhi / NCR

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Hiring For Domestic premium voice process Any Graduate with minimum 06 month's of BPO experience Or fresher's with fluent English and Hindi both Must Day shift work from office Salary upto 18 to 25 k Call or WhatsApp @7838882457 Shristi

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0.0 - 5.0 years

1 - 4 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Job Role Salary: upto 30k in-hand 5 days working, 2 rotational off Experience:min 1 year chat or international voice bpo experience. can align domestic exp Grad fresher can also apply Excellent communication skills call madhia 9335248912

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0.0 - 4.0 years

2 - 3 Lacs

Chennai

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We Are Hiring For Customer Support Role With Leading ITES Company. ( Immediate Joining) *Pls Apply Through Naukri and We Shall Call Back The Relevant Profiles* Language : Proficient in English (Read + Write + Speak ) Roles and Responsibilities Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns. Handle international voice process for various clients across different industries (BPO). Utilize excellent communication skills to effectively address customer issues and provide solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with team members to achieve daily targets and goals. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Sr Associate Position in Chennai Search : Customer Support Chennai (Job Code # 60) b) For Associate Position in Chennai Search : Customer Support Chennai (Job Code # 59)

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Exploring Customer Service Associate (CSA) Jobs in India

The job market for Customer Service Associates (CSA) in India is growing rapidly due to the increasing demand for excellent customer service in various industries. CSAs play a vital role in ensuring customer satisfaction and maintaining positive relationships with clients. If you are considering a career in customer service, India offers a plethora of opportunities for CSA professionals.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Chennai

Average Salary Range

The average salary range for CSA professionals in India varies based on experience and location. Entry-level CSAs can expect to earn between INR 2-4 lakhs per annum, while experienced professionals with 5+ years of experience can earn upwards of INR 8-12 lakhs per annum.

Career Path

In the field of customer service, a typical career path may include roles such as Customer Service Representative, Senior Customer Service Executive, Customer Service Manager, and ultimately, Customer Service Director. Advancement in this field is often based on experience, performance, and the ability to handle more complex customer interactions.

Related Skills

In addition to strong communication and problem-solving skills, CSAs are often expected to have knowledge of customer relationship management (CRM) software, data analysis, and the ability to handle multiple customer queries simultaneously. Proficiency in languages other than English, such as Hindi or regional languages, can also be an added advantage.

Interview Questions

  • What does excellent customer service mean to you? (basic)
  • How do you handle irate customers? (medium)
  • Can you give an example of a time when you went above and beyond for a customer? (medium)
  • How do you prioritize multiple customer requests at once? (basic)
  • What strategies would you use to upsell products to customers? (medium)
  • How do you handle confidential customer information? (basic)
  • Describe a time when you had to deal with a difficult customer. How did you resolve the situation? (medium)
  • How do you stay motivated during repetitive customer interactions? (basic)
  • Have you ever successfully turned a dissatisfied customer into a loyal one? If so, how did you do it? (medium)
  • How do you handle stress in a fast-paced customer service environment? (basic)
  • What metrics do you think are important to measure the effectiveness of customer service? (medium)
  • How do you keep up with industry trends to better serve customers? (basic)
  • Can you explain a situation where you had to collaborate with other departments to resolve a customer issue? (medium)
  • How do you handle a situation where you don't know the answer to a customer's question? (basic)
  • Describe a time when you had to deal with a language barrier while assisting a customer. How did you handle it? (medium)
  • What do you think are the key components of a successful customer service team? (basic)
  • How do you handle feedback from customers, both positive and negative? (medium)
  • Have you ever implemented a process improvement in your previous role? If so, what was it and how did it impact customer satisfaction? (medium)
  • How do you ensure consistency in customer service quality across different channels? (basic)
  • How do you handle a situation where a customer is asking for something that goes against company policy? (medium)
  • How do you prioritize customer satisfaction while also meeting company targets? (medium)
  • Can you give an example of a time when you had to de-escalate a tense situation with a customer? (medium)
  • How do you ensure that you are up to date with product knowledge to assist customers effectively? (basic)
  • What motivates you to deliver excellent customer service consistently? (basic)
  • How do you handle a situation where a customer is unhappy with the resolution you provided? (medium)

Closing Remark

As you prepare for interviews and explore opportunities in the field of Customer Service Associate roles in India, remember to showcase your excellent communication skills, problem-solving abilities, and passion for customer satisfaction. With the right skills and preparation, you can confidently pursue a rewarding career in customer service in India. Good luck!

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