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0.0 - 3.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Process- Loan Recovery, Voice Process Experience- fresher/experience Good communication skills in Hindi & Marathi and Basic English Salary: Fresher- Upto 14k in hand + incentives Experience- Upto 16k in hand + incentives. Required Candidate profile Qulification:-12th Pass Location :- Kothrud & Navle Bridge CALL NOW : HR Dhanashree :- 9765799435 Perks and benefits career growth with huge incentives.

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5.0 - 10.0 years

10 - 20 Lacs

Pune

Remote

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Role & responsibilities Develop and maintain Service Now applications and integrations. Work closely with business analysts, developers, and other stakeholders to design and implement solutions that meet the needs of the organization. Write efficient and high-quality code that is scalable and maintainable. Develop and maintain technical documentation for Service Now applications and integrations. Participate in code reviews and collaborate with other developers to ensure code quality. Ensure that Service Now applications are stable, scalable, and secure. Troubleshoot and debug issues in Service Now applications and integrations. Stay up-to-date with the latest Service Now technologies and trends. Preferred candidate profile Has 5-7 years of experience in ServiceNow platform, various product suites and international teams with focus on quality outcomes. Strong understanding of ServiceNow best practices Proficient in the ServiceNow technology and has experience with the related supporting capabilities. Has a good understanding of the ServiceNow cloud architecture as well as the Roche integration services based on Mulesoft. Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (ITSM, ITOM, PPM, CSDM, HRSD) Strong experience with JavaScript, AngularJS, HTML, CSS, and REST APIs. Is passionate about learning, sharing, and further developing "best practices" and embedding it as "next practice" to achieve greater impact. Lives the Agile/SCRUM methodology and mindset. Exhibits servant leadership behavior, self-aware leader and a flexible team player. Ability to work in a team environment and collaborate effectively with business analysts, developers, and other stakeholders. Possesses a combination of analytical thinking, hands-on problem-solving, and a customer-service mindset. Is capable of out-of-the-box thinking paired with the view of the "Big Picture" to "connect the dots". Can challenge requirements in a constructive way to contribute to the goal of reducing maintenance efforts and ensuring upgradability by keeping complexity and customization to a minimum. Modules ITSM, ITOM, CSM, Integrations Certifications CSA is must CAD, CIS-ITSM, CIS ITOM, CIS-CSM (based on relevant expertise area)

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4.0 - 8.0 years

6 - 11 Lacs

Pune

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Strong experience in ServiceNow development Hands onexperience in IT service management process design Overarching understanding of ServiceNow Enterprise product suite Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions. Ability to apply business concepts into a technical solution Web portal development skills, such as HTML, CSS, Angular JS, bootstrap Experience implementing the following Core Process AreasIncident, Problem, Change, Service Catalog, Request, and CMDB Primary Skills ServiceNow ITSM with CSA OR CAD Certifications ServiceNow Migration/Integration Scripting experience - JavaScript/Client Script/Server Script Skills (competencies)

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5.0 - 10.0 years

7 - 12 Lacs

Hyderabad

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Job Responsibilities: Platform Design & Development Configure, develop, and customize core ServiceNow modules such as ITSM, CSM, FSM, and EAM to meet evolving business needs. Create and manage advanced workflows, forms, business rules, and UI policies. Drive platform enhancements, version upgrades, and solution design while adhering to best practices Integration & Automation Architect and implement integrations with third-party systems (SailPoint, Jira, SCCM, Azure, GCP) using REST/SOAP APIs, Service Graph Connectors, and other relevant technologies. Automate service provisioning and deprovisioning using Flow Designer, orchestrations, and custom scripts IAM & RBAC Implementation Establish and manage Identity and Access Management (IAM) within ServiceNow, ensuring secure and efficient user provisioning. Develop Role-Based Access Control (RBAC) policies and workflows, including role assignments, approvals, and auditing. Collaborate with security and compliance teams to maintain governance and adherence to privacy regulations (e.g., Australian Privacy Act). Platform Administration & Support Monitor system health, troubleshoot incidents, and recommend solutions to ensure platform stability. Conduct root cause analysis for complex issues, coordinating with internal teams to implement preventative measures. Maintain high-quality technical documentation, including development guidelines, design documents, and platform policies. Collaboration & Leadership Partner with business analysts, project managers, and key stakeholders to gather requirements and propose optimal technical solutions. Participate in Agile ceremonies (daily stand-ups, sprint planning, reviews) to maintain transparency and meet project milestones. Mentor junior developers, enforce coding standards, and champion best practices in ServiceNow development Agile Delivery & Collaboration Work within an Agile delivery framework, participating in daily stand-ups, sprint planning, and retrospectives. Collaborate with scrum masters, product owners, and cross-functional teams to refine user stories, estimate tasks, and ensure timely feature delivery. Contribute to continuous improvement of processes, tools, and methodologies to enhance efficiency and quality Knowledge and Experience Extensive ServiceNow Platform Proficiency Hands-on Experience: Minimum of 5+ years working with core ServiceNow modules such as ITSM, CSM, FSM, EAM, ITOM, HRSD, and ITBM\u2014including installing, configuring, and customising workflows. Discovery & CMDB: Practical knowledge implementing and managing Discovery for accurate CI detection, along with maintaining robust CMDB structures and developing CSDM v4 framework. Custom Applications & Portals: Proven track record of creating tailor-made ServiceNow applications and designing engaging, user-friendly portals to enhance service delivery. Advanced Integration Experience RESTful and SOAP APIs: Demonstrable success integrating ServiceNow with third-party systems (e.g., SailPoint, Jira, Azure, GCP, SCCM) using API calls, Service Graph Connectors, or custom connectors. Automation & Orchestration: Familiarity with Orchestration, Flow Designer, and scripting to automate end-to-end processes\u2014particularly for provisioning/deprovisioning services and handling security workflows. IAM & RBAC Expertise Identity Management: In-depth understanding of Identity and Access Management (IAM) best practices and frameworks, coupled with the ability to implement secure provisioning workflows. Role-Based Access Control (RBAC): Well-versed in designing and administering RBAC policies, including role assignment, user permissions, and compliance auditing, ensuring alignment with enterprise security standards. Field Service Management (FSM) & Enterprise Asset Management (EAM) - highly desirable FSM Configuration: Experience configuring FSM for scheduling, dispatching, and coordinating technicians to enhance field operations and customer satisfaction. EAM Lifecycle Management: Ability to manage the entire lifecycle of enterprise assets, including asset registration, maintenance scheduling, and decommissioning\u2014leading to optimised asset utilisation and cost savings. Agile Methodologies & Delivery Practical familiarity with Agile methods (Scrum or Kanban) in planning and executing development sprints, including backlog grooming, sprint reviews, and retrospectives. History of working effectively with cross-functional, geographically dispersed teams, ensuring transparent communication and rapid iteration of solutions in a fast-paced environment. Platform Governance & Lifecycle Management Release & Upgrade Planning: Experience in preparing for and executing ServiceNow upgrades (e.g., from Xanada releases), including sandbox testing, deployment automation, and user training. Performance Monitoring: Skilled in monitoring platform health (e.g., queries, scripts, instance performance) and implementing remediation measures for optimal reliability and scalability. Stakeholder Engagement & Communication Requirement Analysis: Proven ability to translate complex business processes into technical requirements, gathering input from both technical and non-technical stakeholders. Cross-functional Collaboration: Track record of working with product owners, project managers, business analysts, and architects to create cohesive end-to-end solutions aligned with organisational goals. Industry Certifications & Continuous Learning Certifications: Holding (or actively pursuing) industry-recognized credentials such as ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or Implementation Specialist certifications (e.g., CSM, FSM, EAM). Continuous Improvement: Commitment to staying current with emerging ServiceNow capabilities, industry best practices, and evolving regulatory demands. Skills and Competencies Technical Skills Programming: Strong skills in JavaScript, HTML, CSS, and AngularJS within the ServiceNow environment. Scripting: Glide Scripting, Flow Designer, Script Includes, and Business Rules. Databases: Understanding of MySQL or similar relational databases for performance optimization and reporting. ServiceNow Certifications ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer (CAD). ServiceNow Implementation Specialist certifications, especially CSM, FSM, or EAM, are highly advantageous. Soft Skills Analytical & Problem-Solving: Ability to translate complex requirements into effective technical solutions. Communication: Excellent verbal and written communication to engage both technical and non-technical stakeholders. Team Collaboration: Commitment to knowledge sharing, mentoring, and fostering an inclusive, high-performing culture. Adaptability: Eagerness to learn new technologies and adapt to dynamic project demands. Education Requirements Bachelor\u2019s Degree in Computer Science, Information Technology, or a related field (or equivalent practical experience). Additional coursework or certifications specific to ServiceNow, cloud computing, or security frameworks (e.g., CISSP) is beneficial.

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0.0 - 5.0 years

2 - 6 Lacs

Noida, Ghaziabad, Faridabad

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Associate/Sr Associate (Freshers/Experienced) Voice/Chat Gurgaon, WFO Sal - 20k - 40k Inhand (Depending on Eligibility)+ MIV, + Incentives + PF Both side cabs Walkin Interviews only share your CV KAJAL - 8860800235 Required Candidate profile Good Communication Skills Graduate/Undergraduates Fresher 1 Year exp in International Customer Service Should be an Immediate joiner Should be in Delhi NCR For Walkin Interviews(no virtual interviews)

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0.0 - 3.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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HIRING FOR SKINSI Process Customer Service Salary IN HAND - 15000/- FRESHERS ARE WELCOME Need Immediate Joiners Required Candidate profile Candidate should be willing to work from office. More Details Call HR Mangesh :- 7798214006

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0.0 - 5.0 years

2 - 5 Lacs

Bengaluru

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**"Exciting Call Center Careers Await with JobShop Apply for Multiple Roles Today!"** - JobShop is your trusted gateway to the best call center jobs in Bangalore. With just one application, you'll open doors to multiple opportunities across top BPO companies. Whether your'e new to the industry or have experience, we've got positions that match your skills and ambitions. - Dont settle for one option when you can explore many with JobShop! Apply today and let us guide you to a successful call center career. 1. Domestic Tech Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call HR Medwin-6360064569 or 9964080000 or visit jobshop.ai to explore other open positions with us 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call HR Medwin-6360064569 or 9964080000 or visit jobshop.ai to explore other open positions with us 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must call Medwin On - 6360064569 Call HR Medwin-6360064569 or 9964080000 or visit jobshop.ai to explore other open positions with us

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0.0 - 4.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Bajaj Finance Limited Process ( voice Process) -Maintaining professionalism with customers - Average communication is required - Sal Upto 16K - Fresher & Exp both can apply - Immediate joining - Hindi & English Required Candidate profile Qualification:- HSC Pass To schedule your interview send your CV through WhatsApp (number mentioned below) More Details Call HR Rushikesh :- 9822961821 Perks and benefits * Rotational week Of /Rotational Shift *

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1.0 - 4.0 years

3 - 4 Lacs

Noida, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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0.0 - 4.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Position:- Inbound And Outbound Voice Process Location:- Viman Nagar Pune- 411014 Department:- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:- 12,000 in-hand to 18,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Gaurav :- 7796427055

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0.0 - 5.0 years

1 - 4 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 45000 Need Good English speaking Call HR sana 7506864285

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0.0 - 5.0 years

1 - 4 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Job Role Salary: upto 30k in-hand 5 days working, 2 rotational off Experience:min 1 year chat or international voice bpo experience. can align domestic exp Grad fresher can also apply Excellent communication skills call sana 7506864285

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0.0 - 5.0 years

2 - 5 Lacs

Bengaluru

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**"Exciting Call Center Careers Await with JobShop Apply for Multiple Roles Today!"** - JobShop is your trusted gateway to the best call center jobs in Bangalore. With just one application, you'll open doors to multiple opportunities across top BPO companies. Whether your'e new to the industry or have experience, we've got positions that match your skills and ambitions. - Dont settle for one option when you can explore many with JobShop! Apply today and let us guide you to a successful call center career. ATOM Hiring - International Voice Process Company: Banking Process: International Voice (Customer Support) Work Location: Manyata Tech Park, Bangalore Work Mode: Work From Office Cab Facility: One-way cab provided Eligibility: Qualification: Any Graduate (No Backlogs) Experience: Minimum 1 year of BPO experience (International Voice preferred) Salary Package: Fixed Salary: Up to 38,000 per month Monthly Incentives: Up to 2,500 based on performance Selection Rounds: HR Screening Round AMCAT Assessment Versant Language Test Operations Round (Final) If you have strong communication skills and want to work in a premium international process, this opportunity is for you! Call HR Gowtham 7406026000 or 9964080000 or visit jobshop.ai to explore other open positions with us

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0.0 - 3.0 years

2 - 5 Lacs

Bengaluru

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Now Hiring: Top BPO Openings in Bengaluru! Powered by JobShop India’s Largest BPO Recruitment Company Ready to kickstart or level up your career? Join the world's leading Call Centers across Bengaluru in various high-paying roles! Current Openings: Background Verification Process Location: Whitefield Fresher Take Home: 24,000 | Experienced: Up to 30,000 Customer Support / Banking / Technical Support Location: Manyata Tech Park Salary: Up to 5.5 LPA + 8,000 Incentives E-Commerce Voice & Chat Process Locations: Bellandur & Electronic City Salary: Up to 6 LPA + Attractive Incentives Technical Support (Voice/Non-Voice) Fresher Package: 4.5 LPA Experienced: 5.7 LPA (Including Variable Pay) Eligibility: Education: 10th / PUC / Graduate Experience: Freshers & Experienced – All are welcome! Walk-In Interview Location: JobShop - 4th Floor, BMR Complex 485, Hennur Main Road, HBR Layout 4th Block, Hennur Gardens, Bengaluru, Karnataka – 560043 Get Started Today! Call HR Naim at 74066 86000 and 9964080000

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1.0 - 6.0 years

2 - 5 Lacs

Pune

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Hiring for international Process (Insurance) Any Graduate with Min 1 yr Exp Shift 4 Am to 1 PM off SAT & SUN Free Transport location Magarpatta Salary up to - 40k + incentives Call on 7757026789 /7770001010 /777006559 /7770002573

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0.0 years

1 - 2 Lacs

Mumbai, Navi Mumbai, Mumbai (All Areas)

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Designation - Transaction Processing Representative - Backend Operations Experience - Fresher Shift - Night shift (5:30pm - 3:30am) Location - Navi Mumbai Work Mode - Hybrid Cabs - Both side available Assets - Available Interview Rounds - Virtual Round - 2 rounds Role & responsibilities Working on Making Endorsements in policies into Mainframe software as per request received on SharePoint. Verifies the integrity of data by comparing it to source documents. Review data for errors, missing pages, or missing information and resolve any discrepancies. Maintained a filing system and protects confidential customer information. Maintained a satisfactory level of quality and productivity as per department standards. Completes additional assigned tasks as required. Processed high volume of transactions accurately and efficiently. Utilized Microsoft Office Excel and Transaction processing software to perform job duties. Worked collaboratively with team members to achieve departmental goals. Understand and analyze client process as per business rules Performs accurate data entry of contacts into client systems and routes them to the appropriate channels. Managing Inventory on daily basis, Assigns cases and activities, Supporting the team in meeting operational goals and objectives. Preferred candidate profile Looking for a Fresher Candidates passed out in 2024, 2025 Should be comfortable with Night shift Should be flexible with WFO/WFH Should have good communication and written skills Should have BA, BCom, BMS background

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0.0 - 3.0 years

1 - 4 Lacs

Mumbai

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Welcome Passengers On Board and Directing Them to Their Seats. Providing Information and Safety Procedures to the Passengers Checking all Seat Belts and Galleys are Secure Prior Take-off. making Announcements On Behalf of the Pilot and Answering Questions During the Flight Serving Meals and Refreshments; Selling Duty-free Goods and Advising Passengers of Any Allowance Restrictions in Force At Their Destination; reassuring Passengers and Ensuring that They Follow Safety Procedures Correctly in Emergency Situations. Providing First Aid Facility Ticketing and Maintenance Technical Help Skills Strong Verbal Communication Skills Excellent Personality Interview qualification: 12th or Any Under Grad/graduated(freshers)

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0.0 - 3.0 years

2 - 4 Lacs

Ludhiana

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Welcome Passengers On Board and Directing Them to Their Seats. Providing Information and Safety Procedures to the Passengers Checking all Seat Belts and Galleys are Secure Prior Take-off. making Announcements On Behalf of the Pilot and Answering Questions During the Flight Serving Meals and Refreshments; Selling Duty-free Goods and Advising Passengers of Any Allowance Restrictions in Force At Their Destination; reassuring Passengers and Ensuring that They Follow Safety Procedures Correctly in Emergency Situations. |Providing First Aid Facility Ticketing and Maintenance Technical Help Skills Strong Verbal Communication Skills Excellent Personality Interview qualification: 12th or Any Under Grad/graduated(freshers)

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7.0 - 10.0 years

11 - 15 Lacs

Hyderabad

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Extensive expertise in the ServiceNow platform and its modules. Strong technical proficiency in scripting, form designs, flow designers, and ACLs. Knowledge and hands-on experience with integrations. Capability to troubleshoot and resolve technical issues. Experience working within an Agile framework. CSA certification is advantageous. Familiarity with legal domain knowledge and compliance awareness is beneficial. Effective communication skills for training and documentation. Driving Results: Good single contributor & good team player. Flexible attitude towards work, as per the needs. Proactively identify & communicate issues and risks. Other Personal Characteristics: Dynamic, engaging, self-reliant developer Ability to deal with ambiguity Manage a collaborative and analytical approach Self-confident and humble Open to continuous learning Intelligent, rigorous thinker who can operate successfully amongst bright people Servicenow

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4.0 - 9.0 years

4 - 7 Lacs

Bengaluru

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4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

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0.0 - 5.0 years

2 - 4 Lacs

Bengaluru

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Opening for BPO Non voice process Good communication required Email/ Chat support process communication has to be good. Graduation is not mandatory 6 days working, 1 days rotational off Salary upto 35k if interested call Pallavi 9343632026

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6.0 - 8.0 years

12 - 14 Lacs

Pune

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1.experience in an electrical design department within the crane industry. 2.Proficiency in Eplan Electric and AutoCAD Mechanical. 3.depth knowledge of industry standards and regulations, including the (NEC) and (IEC) standards. Required Candidate profile 4.Experience in designing electrical systems for various applications, Crane electrical control panels, Specific duty crane, including power distribution, PLC control panels.

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0.0 - 4.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Location:- Reliable Tech Park, Airoli, Navi Mumbai, Maharashtra- 400708 Qualification :- HSC or Any graduate / Under graduate Preferred candidate profile Good communication required Marathi & Hindi Fixed day shift, Unlimited Incentives HSC Freshers are welcomed, Immediate Joining Age: 18 to 35 Male & Female both can apply Salary 14in hand 20k + unlimited incentives Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Rutuja :- 9822686638

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1.0 - 5.0 years

4 - 5 Lacs

Gurugram

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* Manage inbound queries related to Hotel bookings, cancellations, reschedules, and stay related issues * Ensure timely resolution of customer concern. Perks & Benefits: Salary - 36k CTC + Inc + $150 Bonus Both Side Cabs + Meal Location: Gurgaon Required Candidate profile 1. UG/Graduate with 6 month of experience in customer service 2. Excellent English communication skills 3. Comfortable with rotational shift To Apply:- Contact Muskan - 7303558869 (Call / Whatsapp)

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0.0 - 5.0 years

2 - 5 Lacs

Bengaluru

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**"Start Your Call Center Career Right with JobShop Multiple Roles in Bangalore!"** - Join Indias largest BPO recruitment company and explore a world of call center jobs, all in one place. At JobShop, we have openings for voice, non-voice, and customer service roles with top-paying employers in Bangalore. Freshers, heres your chance to step into a thriving career, and experienced candidates, elevate your career with roles offering competitive pay and growth opportunities. - Your career in the BPO sector begins here – apply today and see what JobShop can do for you! 1) International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Please Call Shagufta 6360065103 or 9964080000 2)International Customer Support(Voice)2-Way Cab Provided Work Location : Bengaluru, Whitefield Salary upto 40,000 per month Minimum 1 year experience a must Please Call Shagufta 6360065103 or 9964080000 3)International Customer Service Representative(Voice) Work Location : Indiranagar, Bengaluru Salary upto 35,000 per month Minimum 1 year experience a must Please Call Shagufta 6360065103 or 9964080000 4)International (Non Voice)Process-One-way cab (only at night) Work Location : divyashree towers Salary upto 28,000 per month Minimum 1 year experience a must Please Call Shagufta 6360065103 or 9964080000 5)International Voice Process- Claim Process-US Shift(5 days working + 1 way Cab) Work Location : Bengaluru, Marathahalli Salary upto -7LPA Minimum Fresher or 1 year experience a must Please Call Shagufta 6360065103 or 9964080000 6)International Voice Process-5 days working+Oneway cab (only at night) Work Location : Bengaluru, Manyata Tech Park Salary upto 37,000 per month Minimum 1 year of BPO Experience Please Call Shagufta 6360065103 or 9964080000 Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai Daily Walkin Drives, book your slots today

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Exploring Customer Service Associate (CSA) Jobs in India

The job market for Customer Service Associates (CSA) in India is growing rapidly due to the increasing demand for excellent customer service in various industries. CSAs play a vital role in ensuring customer satisfaction and maintaining positive relationships with clients. If you are considering a career in customer service, India offers a plethora of opportunities for CSA professionals.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Chennai

Average Salary Range

The average salary range for CSA professionals in India varies based on experience and location. Entry-level CSAs can expect to earn between INR 2-4 lakhs per annum, while experienced professionals with 5+ years of experience can earn upwards of INR 8-12 lakhs per annum.

Career Path

In the field of customer service, a typical career path may include roles such as Customer Service Representative, Senior Customer Service Executive, Customer Service Manager, and ultimately, Customer Service Director. Advancement in this field is often based on experience, performance, and the ability to handle more complex customer interactions.

Related Skills

In addition to strong communication and problem-solving skills, CSAs are often expected to have knowledge of customer relationship management (CRM) software, data analysis, and the ability to handle multiple customer queries simultaneously. Proficiency in languages other than English, such as Hindi or regional languages, can also be an added advantage.

Interview Questions

  • What does excellent customer service mean to you? (basic)
  • How do you handle irate customers? (medium)
  • Can you give an example of a time when you went above and beyond for a customer? (medium)
  • How do you prioritize multiple customer requests at once? (basic)
  • What strategies would you use to upsell products to customers? (medium)
  • How do you handle confidential customer information? (basic)
  • Describe a time when you had to deal with a difficult customer. How did you resolve the situation? (medium)
  • How do you stay motivated during repetitive customer interactions? (basic)
  • Have you ever successfully turned a dissatisfied customer into a loyal one? If so, how did you do it? (medium)
  • How do you handle stress in a fast-paced customer service environment? (basic)
  • What metrics do you think are important to measure the effectiveness of customer service? (medium)
  • How do you keep up with industry trends to better serve customers? (basic)
  • Can you explain a situation where you had to collaborate with other departments to resolve a customer issue? (medium)
  • How do you handle a situation where you don't know the answer to a customer's question? (basic)
  • Describe a time when you had to deal with a language barrier while assisting a customer. How did you handle it? (medium)
  • What do you think are the key components of a successful customer service team? (basic)
  • How do you handle feedback from customers, both positive and negative? (medium)
  • Have you ever implemented a process improvement in your previous role? If so, what was it and how did it impact customer satisfaction? (medium)
  • How do you ensure consistency in customer service quality across different channels? (basic)
  • How do you handle a situation where a customer is asking for something that goes against company policy? (medium)
  • How do you prioritize customer satisfaction while also meeting company targets? (medium)
  • Can you give an example of a time when you had to de-escalate a tense situation with a customer? (medium)
  • How do you ensure that you are up to date with product knowledge to assist customers effectively? (basic)
  • What motivates you to deliver excellent customer service consistently? (basic)
  • How do you handle a situation where a customer is unhappy with the resolution you provided? (medium)

Closing Remark

As you prepare for interviews and explore opportunities in the field of Customer Service Associate roles in India, remember to showcase your excellent communication skills, problem-solving abilities, and passion for customer satisfaction. With the right skills and preparation, you can confidently pursue a rewarding career in customer service in India. Good luck!

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