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0.0 - 5.0 years

2 - 4 Lacs

Noida, Gurugram, Delhi / NCR

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We have 400+ positions active for Different chat & voice process. Hiring is open for a TOP 1 MNC located at Gurgaon No of Positions: 460 Hiring Freshers & Experienced candidates, who are interested for the chat process. Freshers salary: 15K to 20K ( Depending on assessment scores) Experienced Salary : 23K to 27K ( Depending on assessment scores) Education Qualification: Grad & UG Job location : Gurgaon CONTACT IMMEDIATELY Senior HR Monika - 9540632102 ( Call & Must WhatsApp the CV/ Basic details) Email: touch.hr28@gmail.com NO CHARGES : TOUCH CONSULTANTS

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3.0 - 7.0 years

5 - 6 Lacs

Kolkata

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Job description Responsibilities: Job Role will involve handling Vendor calls, emails and text messages. Convey accurate and required information to the Clients and Other Stakeholders. Managing the Lifecycle of the order request within the timelines as per SOPs. Resolving client/vendor queries over call and managing order queue as per SLA. Required Candidate profile: Should be flexible to work in US shifts. Candidate must be from International calling background with excellent communication skills Should have good multi-tasking skills and excel skills. Candidate must be a graduate.

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0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

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Kickstart Your Global Career in International Voice Process! Are you ready to connect with customers across the world and grow your career with a fast-paced, international team? Join JobShop and step into the exciting world of customer support excellence ! Were Hiring For: Voice Process (International) Non-Voice Process Work Location (Bangalore): Whitefield Bellandur Manyata Tech Park BTM Layout Electronic City What We Offer: Salary Package: 3.0 LPA to 4.25 LPA (up to 4.5 CTC) Work Days: 5 Days a Week Cab Facility: Pick-up & Drop Available Work Type: On-Site (Work from Office) Shifts: Rotational (24x7 Work Environment) What Were Looking For: Excellent English communication skills Open to work in rotational shifts No graduation required! Freshers and experienced candidates both are welcome! Selection Process (ROI): HR Screening Operations Round Want to Know More or Ready to Apply? Call/WhatsApp: Shefali – 7975181576 and 9964080000

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0.0 - 3.0 years

2 - 3 Lacs

Mumbai, Mumbai Suburban, Mumbai (All Areas)

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Hiring for International Voice Process (work from office) Job responsibilities- Voice process Good communication skills. Performance and Sales Incentives. Objection handling skills. 2 days rotational work off in a week. 24*7 shift. Eligibility- HSC Fresher can also apply. Graduates (except B.Tech fresher with above 60%). Post Graduates (except LLB / Chartered Accountant / MBBS / ICWA). Transport boundary: Western line- Churchgate to Virar Central line- CST to Thane Harbour line- CST to Vashi Job Location - Mindspace, Malad west. Mandatory Documents Required- 1. Educational documents ( all originals). 2. Experience documents (Offer letter, Relieving letter, last 3 months payslip/bank statement). 3. Aadhar card, Pancard , Passport/ Driving license/ Voter Id. Interested candidates please share your resume on what's app or call on 9949436872 or Mail CV on vagji.sachin @firstsource.com Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

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0.0 - 2.0 years

1 - 2 Lacs

Noida, Gurugram, Greater Noida

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Hey Jobseekers!! Job Title: Customer Service Executive Location: Gurugram, India Salary:1.5-2.5lpa Experience:fresher or experience why join us: Engaging Conversations : Initiate and respond to customer inquiries via phone, email, or chat, ensuring clear and effective communication. Problem Solving : Address and resolve customer issues promptly, offering solutions that enhance their experience. Relationship Building : Establish trust and rapport with customers, turning interactions into long-term relationships. Feedback Loop : Gather customer feedback to contribute to continuous improvement and innovation in our services. Team Collaboration : Work closely with team members to achieve individual and collective goals, fostering a supportive work environment. What Were Looking For Communication Skills : Proficiency in English and/or Hindi, with the ability to articulate ideas clearly and confidently. Tech-Savvy : Basic computer skills and familiarity with customer service software. Problem-Solving Mindset : Ability to think critically and find solutions to customer challenges. Positive Attitude : A friendly and approachable demeanor, with a passion for helping others. Adaptability : Willingness to learn and adapt in a fast-paced environment. Eligibility Criteria Education : Undergraduate degree (any discipline). Experience : Freshers or Experience Compensation & Benefits Salary : 1,00,000 3,00,000 per annum, commensurate with experience. Incentives : Performance-based incentives to reward your contributions. Growth Opportunities : Clear career progression paths and opportunities for skill development. 6 day working and 1day off Interested candidate can apply by dropping cv or contacting Nidhi 6388237997 or Nandini (8881331031) or Nishee 9214101672

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0.0 years

3 - 3 Lacs

Gurugram

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Process - International Voice Process >Any Grad with excellent communication skills can apply >Freshers - 3.5 LPA(25 k in hand) >Rotational Shifts (Including Night Shifts) 5 Days Working Call Vanshita- 9910807579 Required Candidate profile Candidates should have good communication skills and comfortable for night shifts . Candidates should be an immediate joiner Perks and benefits Incentives Cabs

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6.0 - 15.0 years

8 - 17 Lacs

Chennai

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Engineer, CSA for Pulp and Energy Business Line (based in Chennai, India) Are you the enthusiastic, self-driven and result-oriented professional who wants to move our customer s performance forward? We are looking for Engineer, CSA to be based in Chennai, India. This position reports to Manager, CSA Engineering, India . In this position you will have an opportunity to carry out the Modelling and Detail engineering activities associated with CSA for Boiler, Evaporator, Pipe Rack and Auxiliary Structures using Tekla and Auto CAD. In this position, you will be required to: Study the inputs and Structural Modelling in Tekla with various type of Bolted / welded Connection Steel Structures Prepare the detail engineering drawings in Tekla / CAD within the allotted hours Clash / interference checking in Tekla Creation of Report Files, Custom components, Exposure to Templates Editing Prepare of MTO,Fabrication and Erection drawings Coordinate with inter disciplines of the organization based on the project requirement Deliver the Outputs on schedule with Quality Participate and conducting the internal Meetings based on the work requirement Follow the organizational procedures and practices during the execution To succeed this role, you will need: Bachelor s Degree / Diploma in Civil or Mechanical engineering. 6 -15 years of experience in Modeling and Detailing of Steel Structures in Tekla. Knowledge of Indian and International Tekla Environment and Steel Profiles Good Knowledge on the Bolted Connection Steel Structures Good Knowledge in the Steel Structural Layout and Modelling Concepts Good Experience in Auto CAD Good written and oral communication skills in English. We offer: We offer you a rewarding position in a global industry leader in pulp, paper and energy industries with the possibilities to grow professionally. If this sounds like something you are looking for and you are ready to go forward on your career, send your application with your CV via the link provided latest by 20th June 2025 When everything works together, Join the team! www.valmet.com/careers

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0.0 - 5.0 years

1 - 5 Lacs

Bengaluru

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**"Apply with JobShop Your Ticket to the Best Call Center Careers in Bangalore!"** - Dont miss out on a golden opportunity! Apply with JobShop and gain access to top call center jobs across multiple BPOs in Bangalore. Freshers, dive into the industry with excellent training and support; experienced professionals, elevate your career with positions that reward your skills. - Join Indias largest BPO recruitment network and let us match you with the perfect job. Apply once and discover multiple openings today! 1. Domestic Tech Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call Neha on-7975182408 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call Neha on-7975182408 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call Neha on-7975182408 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must Call Neha on-7975182408 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters

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0.0 - 5.0 years

2 - 4 Lacs

Mohali, Chandigarh, Zirakpur

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Mass Hiring for Fresher/ Experienced !! * Handle customer queries, complaints * Provide appropriate solutions and alternatives. 5 days working with cab services Call/WhatsApp HR Namrata 9105436757 Required Candidate profile WORK FROM OFFICE Excellent English Communication required UG/Grad/PG Fresher/Exp. Rotational Shifts ( 24*7) Immediate joiners only Candidate must be available for face to face round of interview Perks and benefits 5.5 days working GREAT Incentives Cab Facility

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0.0 - 3.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Process- Loan Recovery, Voice Process Experience- fresher/experience Good communication skills in Hindi & Marathi and Basic English Salary: Fresher- Upto 14k in hand + incentives Experience- Upto 16k in hand + incentives. Required Candidate profile Qulification:-12th Pass Location :- Kothrud & Navle Bridge CALL NOW : HR Dhanashree :- 9765799435 Perks and benefits career growth with huge incentives.

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5.0 - 10.0 years

10 - 20 Lacs

Pune

Remote

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Role & responsibilities Develop and maintain Service Now applications and integrations. Work closely with business analysts, developers, and other stakeholders to design and implement solutions that meet the needs of the organization. Write efficient and high-quality code that is scalable and maintainable. Develop and maintain technical documentation for Service Now applications and integrations. Participate in code reviews and collaborate with other developers to ensure code quality. Ensure that Service Now applications are stable, scalable, and secure. Troubleshoot and debug issues in Service Now applications and integrations. Stay up-to-date with the latest Service Now technologies and trends. Preferred candidate profile Has 5-7 years of experience in ServiceNow platform, various product suites and international teams with focus on quality outcomes. Strong understanding of ServiceNow best practices Proficient in the ServiceNow technology and has experience with the related supporting capabilities. Has a good understanding of the ServiceNow cloud architecture as well as the Roche integration services based on Mulesoft. Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (ITSM, ITOM, PPM, CSDM, HRSD) Strong experience with JavaScript, AngularJS, HTML, CSS, and REST APIs. Is passionate about learning, sharing, and further developing "best practices" and embedding it as "next practice" to achieve greater impact. Lives the Agile/SCRUM methodology and mindset. Exhibits servant leadership behavior, self-aware leader and a flexible team player. Ability to work in a team environment and collaborate effectively with business analysts, developers, and other stakeholders. Possesses a combination of analytical thinking, hands-on problem-solving, and a customer-service mindset. Is capable of out-of-the-box thinking paired with the view of the "Big Picture" to "connect the dots". Can challenge requirements in a constructive way to contribute to the goal of reducing maintenance efforts and ensuring upgradability by keeping complexity and customization to a minimum. Modules ITSM, ITOM, CSM, Integrations Certifications CSA is must CAD, CIS-ITSM, CIS ITOM, CIS-CSM (based on relevant expertise area)

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4.0 - 8.0 years

6 - 11 Lacs

Pune

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Strong experience in ServiceNow development Hands onexperience in IT service management process design Overarching understanding of ServiceNow Enterprise product suite Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions. Ability to apply business concepts into a technical solution Web portal development skills, such as HTML, CSS, Angular JS, bootstrap Experience implementing the following Core Process AreasIncident, Problem, Change, Service Catalog, Request, and CMDB Primary Skills ServiceNow ITSM with CSA OR CAD Certifications ServiceNow Migration/Integration Scripting experience - JavaScript/Client Script/Server Script Skills (competencies)

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5.0 - 10.0 years

7 - 12 Lacs

Hyderabad

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Job Responsibilities: Platform Design & Development Configure, develop, and customize core ServiceNow modules such as ITSM, CSM, FSM, and EAM to meet evolving business needs. Create and manage advanced workflows, forms, business rules, and UI policies. Drive platform enhancements, version upgrades, and solution design while adhering to best practices Integration & Automation Architect and implement integrations with third-party systems (SailPoint, Jira, SCCM, Azure, GCP) using REST/SOAP APIs, Service Graph Connectors, and other relevant technologies. Automate service provisioning and deprovisioning using Flow Designer, orchestrations, and custom scripts IAM & RBAC Implementation Establish and manage Identity and Access Management (IAM) within ServiceNow, ensuring secure and efficient user provisioning. Develop Role-Based Access Control (RBAC) policies and workflows, including role assignments, approvals, and auditing. Collaborate with security and compliance teams to maintain governance and adherence to privacy regulations (e.g., Australian Privacy Act). Platform Administration & Support Monitor system health, troubleshoot incidents, and recommend solutions to ensure platform stability. Conduct root cause analysis for complex issues, coordinating with internal teams to implement preventative measures. Maintain high-quality technical documentation, including development guidelines, design documents, and platform policies. Collaboration & Leadership Partner with business analysts, project managers, and key stakeholders to gather requirements and propose optimal technical solutions. Participate in Agile ceremonies (daily stand-ups, sprint planning, reviews) to maintain transparency and meet project milestones. Mentor junior developers, enforce coding standards, and champion best practices in ServiceNow development Agile Delivery & Collaboration Work within an Agile delivery framework, participating in daily stand-ups, sprint planning, and retrospectives. Collaborate with scrum masters, product owners, and cross-functional teams to refine user stories, estimate tasks, and ensure timely feature delivery. Contribute to continuous improvement of processes, tools, and methodologies to enhance efficiency and quality Knowledge and Experience Extensive ServiceNow Platform Proficiency Hands-on Experience: Minimum of 5+ years working with core ServiceNow modules such as ITSM, CSM, FSM, EAM, ITOM, HRSD, and ITBM\u2014including installing, configuring, and customising workflows. Discovery & CMDB: Practical knowledge implementing and managing Discovery for accurate CI detection, along with maintaining robust CMDB structures and developing CSDM v4 framework. Custom Applications & Portals: Proven track record of creating tailor-made ServiceNow applications and designing engaging, user-friendly portals to enhance service delivery. Advanced Integration Experience RESTful and SOAP APIs: Demonstrable success integrating ServiceNow with third-party systems (e.g., SailPoint, Jira, Azure, GCP, SCCM) using API calls, Service Graph Connectors, or custom connectors. Automation & Orchestration: Familiarity with Orchestration, Flow Designer, and scripting to automate end-to-end processes\u2014particularly for provisioning/deprovisioning services and handling security workflows. IAM & RBAC Expertise Identity Management: In-depth understanding of Identity and Access Management (IAM) best practices and frameworks, coupled with the ability to implement secure provisioning workflows. Role-Based Access Control (RBAC): Well-versed in designing and administering RBAC policies, including role assignment, user permissions, and compliance auditing, ensuring alignment with enterprise security standards. Field Service Management (FSM) & Enterprise Asset Management (EAM) - highly desirable FSM Configuration: Experience configuring FSM for scheduling, dispatching, and coordinating technicians to enhance field operations and customer satisfaction. EAM Lifecycle Management: Ability to manage the entire lifecycle of enterprise assets, including asset registration, maintenance scheduling, and decommissioning\u2014leading to optimised asset utilisation and cost savings. Agile Methodologies & Delivery Practical familiarity with Agile methods (Scrum or Kanban) in planning and executing development sprints, including backlog grooming, sprint reviews, and retrospectives. History of working effectively with cross-functional, geographically dispersed teams, ensuring transparent communication and rapid iteration of solutions in a fast-paced environment. Platform Governance & Lifecycle Management Release & Upgrade Planning: Experience in preparing for and executing ServiceNow upgrades (e.g., from Xanada releases), including sandbox testing, deployment automation, and user training. Performance Monitoring: Skilled in monitoring platform health (e.g., queries, scripts, instance performance) and implementing remediation measures for optimal reliability and scalability. Stakeholder Engagement & Communication Requirement Analysis: Proven ability to translate complex business processes into technical requirements, gathering input from both technical and non-technical stakeholders. Cross-functional Collaboration: Track record of working with product owners, project managers, business analysts, and architects to create cohesive end-to-end solutions aligned with organisational goals. Industry Certifications & Continuous Learning Certifications: Holding (or actively pursuing) industry-recognized credentials such as ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or Implementation Specialist certifications (e.g., CSM, FSM, EAM). Continuous Improvement: Commitment to staying current with emerging ServiceNow capabilities, industry best practices, and evolving regulatory demands. Skills and Competencies Technical Skills Programming: Strong skills in JavaScript, HTML, CSS, and AngularJS within the ServiceNow environment. Scripting: Glide Scripting, Flow Designer, Script Includes, and Business Rules. Databases: Understanding of MySQL or similar relational databases for performance optimization and reporting. ServiceNow Certifications ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer (CAD). ServiceNow Implementation Specialist certifications, especially CSM, FSM, or EAM, are highly advantageous. Soft Skills Analytical & Problem-Solving: Ability to translate complex requirements into effective technical solutions. Communication: Excellent verbal and written communication to engage both technical and non-technical stakeholders. Team Collaboration: Commitment to knowledge sharing, mentoring, and fostering an inclusive, high-performing culture. Adaptability: Eagerness to learn new technologies and adapt to dynamic project demands. Education Requirements Bachelor\u2019s Degree in Computer Science, Information Technology, or a related field (or equivalent practical experience). Additional coursework or certifications specific to ServiceNow, cloud computing, or security frameworks (e.g., CISSP) is beneficial.

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0.0 - 5.0 years

2 - 6 Lacs

Noida, Ghaziabad, Faridabad

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Associate/Sr Associate (Freshers/Experienced) Voice/Chat Gurgaon, WFO Sal - 20k - 40k Inhand (Depending on Eligibility)+ MIV, + Incentives + PF Both side cabs Walkin Interviews only share your CV KAJAL - 8860800235 Required Candidate profile Good Communication Skills Graduate/Undergraduates Fresher 1 Year exp in International Customer Service Should be an Immediate joiner Should be in Delhi NCR For Walkin Interviews(no virtual interviews)

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0.0 - 3.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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HIRING FOR SKINSI Process Customer Service Salary IN HAND - 15000/- FRESHERS ARE WELCOME Need Immediate Joiners Required Candidate profile Candidate should be willing to work from office. More Details Call HR Mangesh :- 7798214006

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0.0 - 5.0 years

2 - 5 Lacs

Bengaluru

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**"Exciting Call Center Careers Await with JobShop Apply for Multiple Roles Today!"** - JobShop is your trusted gateway to the best call center jobs in Bangalore. With just one application, you'll open doors to multiple opportunities across top BPO companies. Whether your'e new to the industry or have experience, we've got positions that match your skills and ambitions. - Dont settle for one option when you can explore many with JobShop! Apply today and let us guide you to a successful call center career. 1. Domestic Tech Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call HR Medwin-6360064569 or 9964080000 or visit jobshop.ai to explore other open positions with us 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call HR Medwin-6360064569 or 9964080000 or visit jobshop.ai to explore other open positions with us 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must call Medwin On - 6360064569 Call HR Medwin-6360064569 or 9964080000 or visit jobshop.ai to explore other open positions with us

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0.0 - 4.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Bajaj Finance Limited Process ( voice Process) -Maintaining professionalism with customers - Average communication is required - Sal Upto 16K - Fresher & Exp both can apply - Immediate joining - Hindi & English Required Candidate profile Qualification:- HSC Pass To schedule your interview send your CV through WhatsApp (number mentioned below) More Details Call HR Rushikesh :- 9822961821 Perks and benefits * Rotational week Of /Rotational Shift *

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1.0 - 4.0 years

3 - 4 Lacs

Noida, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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0.0 - 4.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Position:- Inbound And Outbound Voice Process Location:- Viman Nagar Pune- 411014 Department:- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:- 12,000 in-hand to 18,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Gaurav :- 7796427055

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0.0 - 5.0 years

1 - 4 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 45000 Need Good English speaking Call HR sana 7506864285

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0.0 - 5.0 years

1 - 4 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Job Role Salary: upto 30k in-hand 5 days working, 2 rotational off Experience:min 1 year chat or international voice bpo experience. can align domestic exp Grad fresher can also apply Excellent communication skills call sana 7506864285

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0.0 - 5.0 years

2 - 5 Lacs

Bengaluru

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**"Exciting Call Center Careers Await with JobShop Apply for Multiple Roles Today!"** - JobShop is your trusted gateway to the best call center jobs in Bangalore. With just one application, you'll open doors to multiple opportunities across top BPO companies. Whether your'e new to the industry or have experience, we've got positions that match your skills and ambitions. - Dont settle for one option when you can explore many with JobShop! Apply today and let us guide you to a successful call center career. ATOM Hiring - International Voice Process Company: Banking Process: International Voice (Customer Support) Work Location: Manyata Tech Park, Bangalore Work Mode: Work From Office Cab Facility: One-way cab provided Eligibility: Qualification: Any Graduate (No Backlogs) Experience: Minimum 1 year of BPO experience (International Voice preferred) Salary Package: Fixed Salary: Up to 38,000 per month Monthly Incentives: Up to 2,500 based on performance Selection Rounds: HR Screening Round AMCAT Assessment Versant Language Test Operations Round (Final) If you have strong communication skills and want to work in a premium international process, this opportunity is for you! Call HR Gowtham 7406026000 or 9964080000 or visit jobshop.ai to explore other open positions with us

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0.0 - 3.0 years

2 - 5 Lacs

Bengaluru

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Now Hiring: Top BPO Openings in Bengaluru! Powered by JobShop India’s Largest BPO Recruitment Company Ready to kickstart or level up your career? Join the world's leading Call Centers across Bengaluru in various high-paying roles! Current Openings: Background Verification Process Location: Whitefield Fresher Take Home: 24,000 | Experienced: Up to 30,000 Customer Support / Banking / Technical Support Location: Manyata Tech Park Salary: Up to 5.5 LPA + 8,000 Incentives E-Commerce Voice & Chat Process Locations: Bellandur & Electronic City Salary: Up to 6 LPA + Attractive Incentives Technical Support (Voice/Non-Voice) Fresher Package: 4.5 LPA Experienced: 5.7 LPA (Including Variable Pay) Eligibility: Education: 10th / PUC / Graduate Experience: Freshers & Experienced – All are welcome! Walk-In Interview Location: JobShop - 4th Floor, BMR Complex 485, Hennur Main Road, HBR Layout 4th Block, Hennur Gardens, Bengaluru, Karnataka – 560043 Get Started Today! Call HR Naim at 74066 86000 and 9964080000

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1.0 - 6.0 years

2 - 5 Lacs

Pune

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Hiring for international Process (Insurance) Any Graduate with Min 1 yr Exp Shift 4 Am to 1 PM off SAT & SUN Free Transport location Magarpatta Salary up to - 40k + incentives Call on 7757026789 /7770001010 /777006559 /7770002573

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0.0 years

1 - 2 Lacs

Mumbai, Navi Mumbai, Mumbai (All Areas)

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Designation - Transaction Processing Representative - Backend Operations Experience - Fresher Shift - Night shift (5:30pm - 3:30am) Location - Navi Mumbai Work Mode - Hybrid Cabs - Both side available Assets - Available Interview Rounds - Virtual Round - 2 rounds Role & responsibilities Working on Making Endorsements in policies into Mainframe software as per request received on SharePoint. Verifies the integrity of data by comparing it to source documents. Review data for errors, missing pages, or missing information and resolve any discrepancies. Maintained a filing system and protects confidential customer information. Maintained a satisfactory level of quality and productivity as per department standards. Completes additional assigned tasks as required. Processed high volume of transactions accurately and efficiently. Utilized Microsoft Office Excel and Transaction processing software to perform job duties. Worked collaboratively with team members to achieve departmental goals. Understand and analyze client process as per business rules Performs accurate data entry of contacts into client systems and routes them to the appropriate channels. Managing Inventory on daily basis, Assigns cases and activities, Supporting the team in meeting operational goals and objectives. Preferred candidate profile Looking for a Fresher Candidates passed out in 2024, 2025 Should be comfortable with Night shift Should be flexible with WFO/WFH Should have good communication and written skills Should have BA, BCom, BMS background

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Exploring Customer Service Associate (CSA) Jobs in India

The job market for Customer Service Associates (CSA) in India is growing rapidly due to the increasing demand for excellent customer service in various industries. CSAs play a vital role in ensuring customer satisfaction and maintaining positive relationships with clients. If you are considering a career in customer service, India offers a plethora of opportunities for CSA professionals.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Chennai

Average Salary Range

The average salary range for CSA professionals in India varies based on experience and location. Entry-level CSAs can expect to earn between INR 2-4 lakhs per annum, while experienced professionals with 5+ years of experience can earn upwards of INR 8-12 lakhs per annum.

Career Path

In the field of customer service, a typical career path may include roles such as Customer Service Representative, Senior Customer Service Executive, Customer Service Manager, and ultimately, Customer Service Director. Advancement in this field is often based on experience, performance, and the ability to handle more complex customer interactions.

Related Skills

In addition to strong communication and problem-solving skills, CSAs are often expected to have knowledge of customer relationship management (CRM) software, data analysis, and the ability to handle multiple customer queries simultaneously. Proficiency in languages other than English, such as Hindi or regional languages, can also be an added advantage.

Interview Questions

  • What does excellent customer service mean to you? (basic)
  • How do you handle irate customers? (medium)
  • Can you give an example of a time when you went above and beyond for a customer? (medium)
  • How do you prioritize multiple customer requests at once? (basic)
  • What strategies would you use to upsell products to customers? (medium)
  • How do you handle confidential customer information? (basic)
  • Describe a time when you had to deal with a difficult customer. How did you resolve the situation? (medium)
  • How do you stay motivated during repetitive customer interactions? (basic)
  • Have you ever successfully turned a dissatisfied customer into a loyal one? If so, how did you do it? (medium)
  • How do you handle stress in a fast-paced customer service environment? (basic)
  • What metrics do you think are important to measure the effectiveness of customer service? (medium)
  • How do you keep up with industry trends to better serve customers? (basic)
  • Can you explain a situation where you had to collaborate with other departments to resolve a customer issue? (medium)
  • How do you handle a situation where you don't know the answer to a customer's question? (basic)
  • Describe a time when you had to deal with a language barrier while assisting a customer. How did you handle it? (medium)
  • What do you think are the key components of a successful customer service team? (basic)
  • How do you handle feedback from customers, both positive and negative? (medium)
  • Have you ever implemented a process improvement in your previous role? If so, what was it and how did it impact customer satisfaction? (medium)
  • How do you ensure consistency in customer service quality across different channels? (basic)
  • How do you handle a situation where a customer is asking for something that goes against company policy? (medium)
  • How do you prioritize customer satisfaction while also meeting company targets? (medium)
  • Can you give an example of a time when you had to de-escalate a tense situation with a customer? (medium)
  • How do you ensure that you are up to date with product knowledge to assist customers effectively? (basic)
  • What motivates you to deliver excellent customer service consistently? (basic)
  • How do you handle a situation where a customer is unhappy with the resolution you provided? (medium)

Closing Remark

As you prepare for interviews and explore opportunities in the field of Customer Service Associate roles in India, remember to showcase your excellent communication skills, problem-solving abilities, and passion for customer satisfaction. With the right skills and preparation, you can confidently pursue a rewarding career in customer service in India. Good luck!

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