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4.0 - 9.0 years

4 - 7 Lacs

Noida, Gurugram, Delhi / NCR

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4 years in BPO International Customer Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

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1.0 - 4.0 years

3 - 4 Lacs

Noida, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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2.0 - 7.0 years

4 - 7 Lacs

Noida, Thane, Navi Mumbai

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Payroll-Bank Des-Virtual Relationship Manager-NRI (Banking & NBFC Industry only) Salary-7.5 Lakh Graduate with 2 yrs BPO Exp/Banking RM can only apply Location-Noida / Thane all banking facilities Call 8080702016 Sanika www.hyfly.in Required Candidate profile Excellent Communication and Articulation Age – 33 years and below only Relevant experience of min 3 years in Sales - Service and Relationship Management (Handled HNI Clients)

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4.0 - 9.0 years

4 - 8 Lacs

Thane

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4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

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0.0 - 5.0 years

0 - 3 Lacs

Gurugram, Delhi / NCR

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Hiring for under graduate/graduate fresher can apply Customer service profile in VOICE or Blended 24*7 cabs work from office only whatsapp CV now to schedule interview HR 79827 39499

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0.0 - 5.0 years

3 - 4 Lacs

Noida

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TELUS Digital is Hiring Freshers and Experienced candidates for Customer Service Associate (International Voice) Role & Responsibilities Performing inbound calls from wire transfer customers and agents. Take inbound calls per day from the customers. Answer a wide range of inquiries and solve a wide range of customer service issues and problems. This job has a highly regimented schedule and requires a full day of assisting customers on the phone. Strong customer service skills including diplomacy and the art of diffusing tense situations are required. Processing customers orders and ensuring its accuracy and completion. Participating in continuous training sessions and sharing best practices. Show good oral and written skills for call escalation via call sheet completion or call escalation. Preferred Candidate Profile Educational Qualification: Any Graduate (Result awaited can apply) Freshers with graduation can apply Excellent Written & communication in English. Should be comfortable in night shifts and rotational week offs. Ability to model the corporate value of respect, courage, passion, teamwork and integrity. Working Model : 24*7 (work from Office) Candidate should be comfortable with relocation to job location- Noida Perks and Benefits Salary Range- 3.5 LPA - 4.2 LPA Free pick up and drop facility will be provided within 35 Kms from office address Medical Insurance Life Insurance

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0.0 years

3 - 3 Lacs

Gurugram

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Process - International Voice Process >Any Grad with excellent communication skills can apply >Freshers - 3.5 LPA CTC >Rotational Shifts (Including Night Shifts) 5 Days Working Cab Facilities available Call Vanshita- 9910807579 Required Candidate profile Candidates should have good communication skills and comfortable for night shifts . Candidates should be an immediate joiner Perks and benefits Incentives Cabs

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0.0 - 3.0 years

2 - 5 Lacs

Pune

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Welcome Passengers On Board and Directing Them to Their Seats. Providing Information and Safety Procedures to the Passengers Checking all Seat Belts and Galleys are Secure Prior Take-off. making Announcements On Behalf of the Pilot and Answering Questions During the Flight Serving Meals and Refreshments; Selling Duty-free Goods and Advising Passengers of Any Allowance Restrictions in Force At Their Destination; reassuring Passengers and Ensuring that They Follow Safety Procedures Correctly in Emergency Situations. Providing First Aid Facility Ticketing and Maintenance Technical Help Skills Strong Verbal Communication Skills Excellent Personality Interview qualification: 12th or Any Under Grad/graduated(freshers)

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0.0 - 5.0 years

1 - 2 Lacs

Kolkata

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Hi Job Seekers, We are hiring in bulk for multiple Customer Support roles in Kolkata . Position: Customer Support (Chat / Voice / Blended Process). Location: Kolkata. Industry: BPO / Customer Support. Work Mode: Work from Office. Please do not apply if: You are not comfortable with English communication. You are looking for fixed day shift roles. You are expecting a higher salary than mentioned below. Key Responsibilities: Handle customer queries via chat or voice support. Resolve product or service-related concerns efficiently. Maintain high levels of customer satisfaction. Follow process guidelines and meet quality benchmarks. Work as per the assigned shift schedule. Eligibility: Undergraduates and graduates can apply. Freshers and candidates with relevant BPO/customer service experience are welcome. Good English communication skills are mandatory. Must be comfortable with rotational shifts. Immediate joiners are preferred. Salary Details: Fresher: 16,800 CTC | 13,000 In-hand. Experienced (1+ year): 19,000 CTC | 15,700 In-hand. Work Schedule: 6 days working with rotational shifts and rotational week offs. Transport: One-side cab provided in odd hours. How to Apply: Send your resume via WhatsApp or call 9696714723 . If the call is not answered, please drop a message mentioning the role you're applying for. Stay updated with our latest openings: WhatsApp Channel: https://lnkd.in/dag_wY3c LinkedIn Profile: https://www.linkedin.com/in/homafaijani #BulkHiring #CustomerSupport #KolkataJobs #ChatProcess #VoiceSupport #CustomerService #BPOJobs #RotationalShifts #HiringNow #ImmediateJoiners #WalkInInterview #CustomerCare #DomesticBPO #JobOpportunity #SupportJobs #ApplyNow

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0.0 - 5.0 years

1 - 5 Lacs

Mohali, Chandigarh, Kharar

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Handling Customer queries International Voice and Non voice Process 5.5 days working Rotational shifts Cab facility available Contact HR Abhishek @9639871135 Required Candidate profile Fresher/Experience both can apply Graduate / Undergraduate Excellent communication Immediate joiners Perks and benefits Cab Facility Rotational Week off Incentives

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0.0 - 5.0 years

2 - 5 Lacs

Bengaluru

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JobShop India’s Largest BPO Recruiter – Hiring Now! Locations & Processes: Whitefield: Background Verification Salary: Freshers up to 24,000, Experienced up to 30,000 Contact: HR Neha – 79751 82408 Manyata Tech Park: Customer Support / Banking / Technical Support Experienced Salary: Up to 5.5 LPA + 8,000 Incentives Contact: HR Neha – 79751 82408 Bellandur & Electronic City: Ecommerce Client Open to 10th, PUC & Graduates, Freshers & Experienced Salary: Up to 6 LPA + Incentives Contact: HR Neha – 79751 82408 Technical Support: Freshers & Experienced Salary: 4.5 LPA + Variable pay up to 5.7 LPA Contact: HR Neha – 79751 82408 and 9964080000 Walk-in Venue: 4th Floor, BMR Complex, 485, Hennur Main Rd, HBR Layout 4th Block, Hennur Gardens, Bengaluru, Karnataka 560043 Roles: Voice / Blended – Customer Retention, Customer Success Employment Type: Full-time, Permanent Education: Graduation not mandatory

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0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

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Explore Exciting Call Center Careers with JobShop! Are you an experienced professional searching for your next challenge in the BPO sector? JobShop is hiring for multiple roles across international voice, domestic voice, and non-voice processes in leading Bangalore BPO companies! Interested? Contact HR Shefali: 79751 81576 Available Position: Customer Support International Voice Process Work Setup: On-site Shift: Night shift Location: Bangalore (exact location to be shared upon selection) What We Offer: Competitive Salary: Freshers: 22,000 + 4,400 Night Shift Allowance + Incentives Experienced Professionals: 25,000 + 4,400 Night Shift Allowance + Performance Bonuses Additional Benefits: One-way cab facility for your convenience Attractive joining bonus after completing 3 months Strong career advancement opportunities within the company Who Should Apply? Freshers and seasoned candidates are welcome! Good command over English communication (spoken and written) Comfortable working night shifts Customer-focused with excellent problem-solving skills Ready to kickstart your career with top-notch perks and growth potential? Don’t wait — Apply today and join the vibrant team at Alorica through JobShop! For more information and to apply, reach out to HR Shefali at: 7975181576 and 9964080000

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0.0 - 3.0 years

2 - 3 Lacs

Pimpri-Chinchwad, Pune

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Position:- Telecaller Location:- Viman Nagar Pune- 411014 Department:- Customer Service Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts : - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,000 in-hand to 16 ,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Aditya :- 8308125422

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3.0 - 8.0 years

20 - 27 Lacs

Mumbai

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: Assist the Senior Cost Manager s in drafting proposals for the upcoming projects and various submission activities. Be able to support the team as and when necessary. Actively partner with clients, responding to their requests accurately and on time and should be able to take the responsibility of multiple packages in the projects. Create estimates and cost plans for CSA Packages for key client developments. Support team with estimation and reviewing the overall CSA scope of work. Express high proficiency in Cost X & data books. Have experience in managing large teams. Proficient in Client interactions and focussing on Client relationship building. Express high proficiency in CSA packages and moderate knowledge of MEP works. Express strong knowledge of Indian and basic knowledge of Procurement of global projects. Handle multiple projects and stakeholders from various time zones. Participate in drafting proposals to Clients. Contribute to developing good client relationships that supports the business. Lead your team to deliver impeccable quality and client value. Ability to have innovation and solution-oriented approaches. Actively lead in the preparation of Quantification Take Offs for Cost Plans / BoQs Express proficiency in Standard Modes of Measurements. Actively participate in implementing the QA/QC plan Actively help support Sales and Marketing Contribute in developing good client relationships that support the Business. Impart training to the Leaders & other team members. Foster top performance and growth for your employees via excellent mentorship and leadership We would love to hear from you if you: Have a minimum 8 years of experience in cost management especially in global pre cons works, ideally from a consultancy background, on large scale construction projects ideally in data centre projects and life sciences project. Have a minimum of 5 years in the field of Quantification Take Offs Have a minimum of 2 years of experience in overseas projects. Have a minimum of 3 years of past work experience required on Cost X (or Planswift / Cubicost / Candy / ZW CAD). Have experience and confidence to lead a team, build a team and develop trusted client relationships. Are chartered or are on the path to complete it. We can help. Have a degree or comparable experience in a cost management or construction discipline. Are an excellent communicator verbally and in writing.

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0.0 - 4.0 years

2 - 5 Lacs

Bengaluru

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Greeting From The Job Factory....! Golden opportunity for freshers and experience Fresher salary upto 5 LPA For More Details Call : HR Lilly @ 9880951682 (Call or whatsapp ) Email ID : lilly@thejobfactory.co.in NOTE - LOOKING FOR IMMEDIATE JOINERS ONLY. Excellent communication is Required !!! Job Description Responsible for UK And US client, handling queries, appropriate assistance. Patience when handling tough cases. Excellent communication and problem-solving skills. Candidate should possess excellent oral and written communication skills. Respond to customer queries in a timely and accurate way. Own and resolve customer issues efficiently, effectively and em-pathetically. Following up with customers for any further information. Provide accurate, valid, and complete information by using the right tools. Should be flexible with the shifts. Eligibility: Grad or undergraduate fresher with good skills and fluency in English. Should be flexible with rotational shifts. 5 days of working 2 Days Off. For More Details Call : HR Lilly @ 9880951682 (Call or whatsapp ) Email ID : lilly@thejobfactory.co.in

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2.0 - 4.0 years

6 - 9 Lacs

Bengaluru

Hybrid

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Role & responsibilities Develop and maintain custom solutions on the Salesforce platform, with a strong focus on Apex, Lightning Web Components (LWC), Visualforce, and Salesforce Flows. Build and optimize Salesforce Lightning Web Components for seamless user experiences and interactive interfaces. Write custom logic using Apex classes, Apex triggers, and Apex test classes to automate business processes. Design and implement integrations with third-party applications using RESTful APIs and SOAP web services. Troubleshoot and debug existing Salesforce applications, optimize code performance, and resolve technical issues. Collaborate with business stakeholders, administrators, and QA teams to understand requirements and deliver technical solutions. Maintain and update Salesforce Lightning Pages, Visualforce Pages, and Apex classes to meet evolving business needs. Create and maintain detailed technical documentation for all custom code, configurations, and integrations. Ensure adherence to coding best practices and compliance with Salesforce standards during development. Preferred candidate profile 2-3 years of experience as a Salesforce Developer, with a proven track record of successful implementations. Strong knowledge and expertise in Salesforce platform, including Apex, Visualforce, Lightning components, and declarative configuration. Cloud experience with Sales & Service, Commerce Cloud, Partner Communities and Customer Communities (Experience), Omnichannel, and Field Service a plus Proficiency in Salesforce development tools, such as Salesforce DX, Force.com IDE, and Salesforce Extensions for Visual Studio Code. Extensive experience with Salesforce integration patterns and technologies, such as REST/SOAP APIs, JSON, and XML. In-depth understanding of web development technologies, such as HTML, CSS, JavaScript, and frameworks like Angular or React. Strong understanding of relational databases and SQL. Ability to analyze complex business requirements and translate them into technical solutions. Excellent problem-solving and debugging skills. Strong communication and collaboration skills to work effectively with business stakeholders and cross-functional teams. Salesforce certifications, such as Salesforce Certified Platform Developer I and II and Salesforce Certified Administrator, are required.

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0.0 - 5.0 years

3 - 4 Lacs

Gurugram

Remote

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Language Interpreter role * Candidates who are well versed with Urdu Language shall apply only * Outstanding verbal & listening skills in English is must * Freshers are welcomed * Salary upto 4.5Lac PA * 24*7 shifts Barkha @ 8851644223 Required Candidate profile *Any dropout/12th pass/UG and Graduate (Fresher & experienced) both can apply *Work from home *Telephonic Interview *Experienced candidates will have added advantage *2weeks off *Rotational Shifts

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0.0 - 2.0 years

1 - 2 Lacs

Bhubaneswar, Ranchi

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Amazon Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Blended Process) Process:- Voice Process / Chat Process (Blended Process) Note:- Work From Office. Salary :- 1.80 Lack CTC to 2.25 Lack CTC Fresher Can Apply Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Voice process for enterprise business of our partner (Customer Service) Graduate undergraduate with Relevant experience ( Voice Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 6 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Note:- 6 days Working and 1 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)

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0.0 - 4.0 years

2 - 4 Lacs

Pune

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Greetings from KVC CONSULTANTS LTD!! Hiring now Service Desk Role for Pune location for an ITES MNC. Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Need Immediate Joiners) Job Locations : PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF Salary : For Fresher's:-Upto Rs 2.5 Lpa (16k inhand ) For Experienced:- Upto Rs 4 LPA ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS NOTE :- NEED IMMEDIATE JOINERS ONLY OR CAN JOIN WITHIN 15 DAYS Not for Candidates pursuing full time graduation Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . Divya 9821182650 Vanshika 9628373762 Areesha 9628373763 Reba 9628373764 Thanks & Regards HR Team KVC CONSULTANTS LTD ##NO PLACEMENT CHARGES##

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1.0 - 6.0 years

1 - 4 Lacs

Gurgaon/Gurugram

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BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

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0.0 - 5.0 years

2 - 3 Lacs

Hyderabad, Chennai, Bengaluru

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Opening for Freshers and Experience candidates in BPO Domain for Customer Support English + Tamil required Salary 14k to 25k Inhand Walk-in Interviews Providing customer support. Work Location :Chennai, Bangalore, Hyderabad -Language- English+ Tamil -Graduation not mandatory. -Immediate joiners required. Voice Process / Non voice / Call center / BPO Pls call sangeeta 9176078282 for more info Thanks, sangeeta 9176078282

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1.0 - 5.0 years

4 - 5 Lacs

Gurugram

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* Manage inbound queries related to Hotel bookings, cancellations, reschedules, and stay related issues * Ensure timely resolution of customer concern. Perks & Benefits: Salary - 36k CTC + Inc + $150 Bonus Both Side Cabs + Meal Location: Gurgaon Required Candidate profile 1. Grad fresher /UG with 6 month of experience in customer service 2. Excellent English comm skill 3. Comfortable with rotational shift To Apply:- Contact Simran - 7011964232 (Call / Whatsapp)

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0.0 - 1.0 years

1 - 2 Lacs

Pimpri-Chinchwad, Pune

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TVS Credit Process ( voice Process) -Maintaining professionalism with customers - Average communication is required - Salary up to 18K - Fresher & Exp both can apply - Immediate joining - Hindi & English Required Candidate profile To schedule your interview send your CV through WhatsApp (number mentioned below) More Details Call HR Rushikesh: 9822961821 Perks and benefits * Rotational week Of /Rotational Shift *

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1.0 - 4.0 years

3 - 4 Lacs

Noida, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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0.0 - 5.0 years

3 - 8 Lacs

Greater Noida

Remote

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URGENTLY LOOKING * Customer Service Representative. Work-from-home Handle customer inquiries and complaints via phone, email or chat Provide information about products and services. Ensure customer satisfaction and provide professional support.

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Exploring Customer Service Associate (CSA) Jobs in India

The job market for Customer Service Associates (CSA) in India is growing rapidly due to the increasing demand for excellent customer service in various industries. CSAs play a vital role in ensuring customer satisfaction and maintaining positive relationships with clients. If you are considering a career in customer service, India offers a plethora of opportunities for CSA professionals.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Chennai

Average Salary Range

The average salary range for CSA professionals in India varies based on experience and location. Entry-level CSAs can expect to earn between INR 2-4 lakhs per annum, while experienced professionals with 5+ years of experience can earn upwards of INR 8-12 lakhs per annum.

Career Path

In the field of customer service, a typical career path may include roles such as Customer Service Representative, Senior Customer Service Executive, Customer Service Manager, and ultimately, Customer Service Director. Advancement in this field is often based on experience, performance, and the ability to handle more complex customer interactions.

Related Skills

In addition to strong communication and problem-solving skills, CSAs are often expected to have knowledge of customer relationship management (CRM) software, data analysis, and the ability to handle multiple customer queries simultaneously. Proficiency in languages other than English, such as Hindi or regional languages, can also be an added advantage.

Interview Questions

  • What does excellent customer service mean to you? (basic)
  • How do you handle irate customers? (medium)
  • Can you give an example of a time when you went above and beyond for a customer? (medium)
  • How do you prioritize multiple customer requests at once? (basic)
  • What strategies would you use to upsell products to customers? (medium)
  • How do you handle confidential customer information? (basic)
  • Describe a time when you had to deal with a difficult customer. How did you resolve the situation? (medium)
  • How do you stay motivated during repetitive customer interactions? (basic)
  • Have you ever successfully turned a dissatisfied customer into a loyal one? If so, how did you do it? (medium)
  • How do you handle stress in a fast-paced customer service environment? (basic)
  • What metrics do you think are important to measure the effectiveness of customer service? (medium)
  • How do you keep up with industry trends to better serve customers? (basic)
  • Can you explain a situation where you had to collaborate with other departments to resolve a customer issue? (medium)
  • How do you handle a situation where you don't know the answer to a customer's question? (basic)
  • Describe a time when you had to deal with a language barrier while assisting a customer. How did you handle it? (medium)
  • What do you think are the key components of a successful customer service team? (basic)
  • How do you handle feedback from customers, both positive and negative? (medium)
  • Have you ever implemented a process improvement in your previous role? If so, what was it and how did it impact customer satisfaction? (medium)
  • How do you ensure consistency in customer service quality across different channels? (basic)
  • How do you handle a situation where a customer is asking for something that goes against company policy? (medium)
  • How do you prioritize customer satisfaction while also meeting company targets? (medium)
  • Can you give an example of a time when you had to de-escalate a tense situation with a customer? (medium)
  • How do you ensure that you are up to date with product knowledge to assist customers effectively? (basic)
  • What motivates you to deliver excellent customer service consistently? (basic)
  • How do you handle a situation where a customer is unhappy with the resolution you provided? (medium)

Closing Remark

As you prepare for interviews and explore opportunities in the field of Customer Service Associate roles in India, remember to showcase your excellent communication skills, problem-solving abilities, and passion for customer satisfaction. With the right skills and preparation, you can confidently pursue a rewarding career in customer service in India. Good luck!

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