Job Duties and Responsibilities Design, prototype, implement, test, and deploy technical solutions, such as script includes, business rules, client scripts, UI pages/actions/policies/macros, scheduled jobs, import sets, transform maps, ACLs and notifications. Develop custom integration components (SSO, CMDB, SaaS connectors etc.) and integrate 3rd party systems with ServiceNow using mid-server, web services, email and other relevant technologies. Hands-on experience in ITSM, CMDB, IntegrationHub, Flow Designer, workflows, reporting, and dashboards. Provide administrative ServiceNow support, including support via troubleshooting and implementing bug fixes. Must be able to work both independently and as a productive member of a project team. Skills, Experience and Requirements Engineering degree with 5+ years of relevant experience in ServiceNow development and support experience with both server-side and client-side scripting within ServiceNow. Experience with integrations using REST/SOAP. Experience with development and implementation of any of the ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM applications. Implementation experience on modules like CSM and FSM is preferred. Exposure to ServiceNow features such as App Engine Studio, Virtual Agent, Employee Center, Mobile App, Performance Analytics, Workspaces. Good knowledge of Javascript, HTML, CSS. Must be ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer (CAD) is preferred.
