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Senior Consultant Avaya Voice Black Box

10.0 - 20.0 years

18 - 30 Lacs

bengaluru

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Senior Consultant (Avaya Voice) Job Description Responsible for exceptional client service that cannot be resolved by Tier 1 support by providing technical support engineering through analyzing and troubleshooting the most difficult and advanced technical problems and resolving complex hardware, software, network and connectivity problems via several methods (phone, e-mail, instant message, automated alarms, etc.). Primary Roles & Responsibilities: Provide Tier 3 escalation support for clients requiring expert troubleshooting on various technical matters involving hardware, software, network and connectivity issues. Identify, research, analyze, diagnose, resolve and close escalated technical...

Posted 2 months ago

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