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CX Enablement Manager Keka HR

5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

As a CX Enablement Manager at our company, your role will be crucial in empowering our CX teams to drive customer outcomes at scale in a fast-growing SaaS landscape. You will be responsible for architecting enablement programs, integrating AI into CS workflows, and ensuring cross-functional alignment to keep our teams skilled, informed, and future-ready. **Key Responsibilities:** - Develop and execute scalable onboarding, training, and upskilling programs for Onboarding, CSMs, Support, and Training teams. - Drive AI-first enablement initiatives by identifying opportunities to integrate AI tools in daily CS work such as ticket intelligence, nudges, auto-QBRs, and knowledge bots. - Build and m...

Posted 2 months ago

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