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Sr. Specialist Regional Customer Success Operations, Services Mastercard

3.0 - 7.0 years

0 Lacs

haryana

On-site

As a Sr. Specialist in Regional Customer Success Operations at Mastercard Services, you will be a key player in ensuring that customers achieve their desired outcomes and maximize the value of products and services. Your main responsibilities will include: - Strategy & Process Design: - Supporting the execution of the Customer Success Operations roadmap - Partnering with leadership to define playbooks, risk detection strategies, and engagement frameworks - Implementing scalable CS practices across diverse product lines and customer segments - Systems & Tools: - Supporting the configuration and adoption of Gainsight and other systems in the CS tech stack - Implementing integrated workflows to...

Posted 4 days ago

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