10.0 - 14.0 years

0 Lacs

tamil nadu

On-site

As the Head of Customer Success at Kovai.co, you will play a pivotal role in leading and scaling the Customer Success organization to drive measurable business outcomes through customer retention, expansion, and satisfaction. Your responsibilities will include: - **Customer Success Strategy:** - Define and execute the global customer success strategy focused on driving adoption, retention, and expansion. - Integrate AI-driven insights into customer journey mapping and health scoring to proactively manage renewals and risks. - **Team Leadership:** - Lead, mentor, and grow a high-performing team of Customer Success Managers (CSMs). - Build a culture of experimentation by encouraging the team t...

Posted 1 month ago

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CX Enablement Manager Keka HR

5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

As a CX Enablement Manager at our company, your role will be crucial in empowering our CX teams to drive customer outcomes at scale in a fast-growing SaaS landscape. You will be responsible for architecting enablement programs, integrating AI into CS workflows, and ensuring cross-functional alignment to keep our teams skilled, informed, and future-ready. **Key Responsibilities:** - Develop and execute scalable onboarding, training, and upskilling programs for Onboarding, CSMs, Support, and Training teams. - Drive AI-first enablement initiatives by identifying opportunities to integrate AI tools in daily CS work such as ticket intelligence, nudges, auto-QBRs, and knowledge bots. - Build and m...

Posted 2 months ago

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