You will work in collaboration with the Application Support Manager to deliver exceptional customer support to a variety of users, including small and large online retailers such as Wish, Etsy, Lazada, Groupon Goods. Your primary responsibilities will involve engaging with customers to identify their issues, challenges, and obstacles. Subsequently, you will leverage your analytical skills to provide insights to internal stakeholders, advocating for enhancements that enhance the overall customer support experience. Furthermore, you will liaise with our product management and engineering teams to offer quantitative feedback on customer concerns, thereby contributing to the enhancement of products to minimize customer dissatisfaction and difficulties. This role also presents an opportunity to be part of a top-notch startup, where you can gain insights into the business model and contribute to the development activities in the future. The ideal candidate for this position should possess strong communication skills in English, both written and verbal. Additionally, a fundamental understanding of Application Support systems is preferred, along with an awareness of operating in a 24/7 work environment. Academic qualifications required for this role include a B.Tech/BE degree in IT or Computer Science. Moreover, the key skills expected for this position include proficiency in APIs, Java, jQuery, JavaScript, and SQL. The job location for this role is Noida, U.P., India.,
As an Application Support member, you will collaborate with the Application Support Manager to deliver exceptional customer service to a diverse range of users, including online retailers such as Wish, Etsy, Lazada, and Groupon Goods. Your role will involve engaging with customers to identify their challenges, concerns, and obstacles. You will leverage your insights to communicate effectively with internal stakeholders, advocating for enhancements that enhance the customer support experience. Moreover, this role offers you the opportunity to be part of a cutting-edge startup, where you can gain insights into the business model and contribute to the development activities in the future. Key Responsibilities: - Collaborate with the Application Support Manager to deliver exceptional customer support to a diverse user base. - Engage with customers to understand their challenges and provide effective solutions. - Communicate analysis and insights to internal stakeholders for continuous improvement in customer support. - Work with product management and engineering teams to offer quantitative feedback on customer issues and drive product enhancements. Qualifications Required: - Excellent communication skills in English, both written and verbal. - Basic understanding of Application Support systems. - Familiarity with a 24/7 work environment. In addition to the above, you should have a Bachelor's degree in IT/Computer Science. Key skills required for this role include proficiency in APIs, Java, jQuery, JavaScript, and SQL. This position is based in Noida, U.P., India.,