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5.0 - 9.0 years
0 Lacs
pune, maharashtra
On-site
As a TPM Jira at Mastercard, you will play a crucial role in providing Tier 1 and Tier 2 support for Jira Cloud users, ensuring seamless onboarding, issue resolution, and vendor coordination across various programs. Your responsibilities will include: - Serving as the primary contact for Jira Cloud support, managing Remedy tickets, onboarding queries, and user escalations. - Facilitating the onboarding of programs to Jira Cloud, including tasks such as license validation, test case migration, and user provisioning. - Conducting demos and office hours to assist users in navigating Jira workflows and integrations. - Collaborating with engineering teams to troubleshoot configuration issues, per...
Posted 3 days ago
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