4 Crowd Management Jobs

Role & responsibilities 1. Tour Management & Storytelling Welcome guests with warmth & enthusiasm at Eureka providing information about park operations / attractions and guide them to the Opening Ceremony. Assist guests in boarding the Vintage Bus (Studio Tour) or AC Bus (Star Experience Tour). Conduct scripted and engaging tours, adjusting dynamically to guest demographics and interest. Provide accurate information about RFCs legacy, famous film shoots, and current productions. Share interesting facts and stories that make the tour fun and memorable for guests. 2. Guest Experience & Safety Monitor guest feedback through their interaction and take specific issues to management. Handle guest enquires, complaints, special requests promptly giving satisfaction to guests. Monitor guest behavior and movement during the tour for safety and comfort. Announce and reinforce safety guidelinesremain seated while in motion, keep limbs inside the bus, etc. Offer assistance in emergencies; administer basic first aid and alert the in-house hospital if needed. Conduct bus checks post-tour to ensure no guest belongings are left behind and report to Security if found. Guide guests post-tour to attractions, shows, rides, Fundustan, restaurants, and shopping areas. Resolve issues such as lost items, ticketing disputes with empathy. 3. Communication & Soft Skills Must be fluent in at least two languages (preferably English, Hindi, or Telugu). Exceptional communication and interpersonal skills to engage diverse guests, VIPs, family groups, international guests. Communicate in a clear, polite, enthusiastic, and guest-friendly tone. Respond professionally to guest questions and provide accurate information. Promote upselling of food options, merchandise to enhance guest satisfaction. 4. Navigation & Guest Flow Ensure timely boarding and deboarding at designated points to avoid delays. Help manage crowd flow and provide directions to restrooms, baby feeding room, drinking water, food courts, and entertainment zones. 5. Compliance & Coordination Adhere to all defined SOPs and checklists related to tours and guest handling. Position oneself effectively for visibility and sound clarity during narration. Attend daily briefings and follow instructions from senior management. Stay informed on updated tour scripts, newly shot locations, and special events. Adhere to dress code and grooming guidelines. To handle any complaints or unexpected situations with composure. 6. Training & Performance Evaluation Participate in induction training and periodic refresher courses. Undergo live performance assessments and receive feedback from supervisors. 7. KPIs include Number of tours conducted Guest satisfaction and feedback scores Adherence to scripts and tour timing Incident-free safety record 8. Documentation & Reporting Maintain daily tour checklists and submit necessary reports. Promptly escalate guest feedback, complaints, or incidents to the supervisor.]

We are seeking a dynamic Learning Solutions Trainer to join our team at S.G.K Skill Solutions. If you possess a strong knowledge of MS-Excel, excellent communication skills, and the ability to effectively manage a crowd, we are interested in hearing from you! Your responsibilities will include developing and delivering training programs on finance, accounting, and business acumen topics utilizing tools such as MS-Excel, PowerBI, and Tableau. Additionally, you will provide support to Marketing and Branding initiatives, oversee trainee progress and performance, create and maintain training materials, collaborate with team members to ensure a cohesive learning experience, stay updated on industry trends and changes in accounting regulations, and evaluate the effectiveness of training programs for continuous improvement. If you are passionate about finance, accounting, and related education, and possess the skills to inspire and motivate others, we encourage you to apply to become a part of our team at S.G.K Skill Solutions. About Company: We are a group of passionate and qualified professionals dedicated to providing customized, high-impact learning solutions in finance, marketing, business, data analytics, and AI for workplace readiness.,

Role & responsibilities 1. Tour Management & Storytelling Welcome guests with warmth & enthusiasm at Eureka providing information about park operations / attractions and guide them to the Opening Ceremony. Assist guests in boarding the Vintage Bus (Studio Tour) or AC Bus (Star Experience Tour). Conduct scripted and engaging tours, adjusting dynamically to guest demographics and interest. Provide accurate information about RFCs legacy, famous film shoots, and current productions. Share interesting facts and stories that make the tour fun and memorable for guests. 2. Guest Experience & Safety Monitor guest feedback through their interaction and take specific issues to management. Handle guest enquires, complaints, special requests promptly giving satisfaction to guests. Monitor guest behavior and movement during the tour for safety and comfort. Announce and reinforce safety guidelinesremain seated while in motion, keep limbs inside the bus, etc. Offer assistance in emergencies; administer basic first aid and alert the in-house hospital if needed. Conduct bus checks post-tour to ensure no guest belongings are left behind and report to Security if found. Guide guests post-tour to attractions, shows, rides, Fundustan, restaurants, and shopping areas. Resolve issues such as lost items, ticketing disputes with empathy. 3. Communication & Soft Skills Must be fluent in at least two languages (preferably English, Hindi, or Telugu). Exceptional communication and interpersonal skills to engage diverse guests, VIPs, family groups, international guests. Communicate in a clear, polite, enthusiastic, and guest-friendly tone. Respond professionally to guest questions and provide accurate information. Promote upselling of food options, merchandise to enhance guest satisfaction. 4. Navigation & Guest Flow Ensure timely boarding and deboarding at designated points to avoid delays. Help manage crowd flow and provide directions to restrooms, baby feeding room, drinking water, food courts, and entertainment zones. 5. Compliance & Coordination Adhere to all defined SOPs and checklists related to tours and guest handling. Position oneself effectively for visibility and sound clarity during narration. Attend daily briefings and follow instructions from senior management. Stay informed on updated tour scripts, newly shot locations, and special events. Adhere to dress code and grooming guidelines. To handle any complaints or unexpected situations with composure. 6. Training & Performance Evaluation Participate in induction training and periodic refresher courses. Undergo live performance assessments and receive feedback from supervisors. 7. KPIs include Number of tours conducted Guest satisfaction and feedback scores Adherence to scripts and tour timing Incident-free safety record 8. Documentation & Reporting Maintain daily tour checklists and submit necessary reports. Promptly escalate guest feedback, complaints, or incidents to the supervisor.]

Site Security Management Manpower Management Safety & Surveillance Coordination & Reporting Asset & Material Protection Required Candidate profile Command and control abilities Conflict resolution and crowd management Report writing and incident documentation Familiarity with local security regulations Team management and decision-making