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9.0 - 14.0 years
8 - 18 Lacs
Chennai
Work from Office
Role & responsibilities An operations Head is a professional who ensures that everything runs smoothly from one day to another. They maximize processes and procedures while meeting customer expectations in terms of cost-effectiveness. Ensuring all Park operations are carried on in an appropriate, cost-effective way. • Improving operational management systems, processes, and best practices Find ways to increase the quality of customer service • Manages daily operation of Park Services employees. Ensures that facility cleanliness standards are maintained at all times Develop and implements programs to improve guest and employee satisfaction. Ensure appropriate and timely investigation and responses to guest and employee concerns Ensures that all safety procedures are understood and followed by providing up-todate safety training to all employees Knowledge of operating budgets and adjusting operations as necessary to identify and control budgets. Analyzing customer feedback and providing strategic direction to continuously improve the overall rating. Provide upscale guest service experiences for clients throughout the day in Park. Ensure clients are properly greeted upon their arrival. • Ensure that team should promptly addresses guests requests, like Ride Information, Restaurants, and Lost and Found. Actively listen to and resolve complaints. • Ensure special guests, like disabled people, children, and VIPs, receive personalized services. Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns. Promote all Park amenities, conveniences and programs offered. Manage guest relations team (including Receptionists) to ensure we comply with all standards and operating procedures. Appraise the teams performance and produce regular reports. Examine daily duties, assign tasks, and check on progress. Analyse customer feedback from NPS and online reviews and suggest ways to improve ratings Establish friendly relationships with regular Park clients Develop and implement security strategies, Policies, procedures, protocols, budget control, and Communicate. Managing security agency, equipment, and technology Check the staffing, scheduling, and training of the housekeeping team to maintain the highest degree of cleanliness, infection control local standards, and quality visitor care Assisting to recruit quality drivers, maintaining records of the vehicle, servicing inspection, scheduling, analyzing fleet data, and developing the strategy Requirements : Preferred applicants will have strong leadership skills. Proven work experience as Ops head, Mall Manager, Guest Relations Manager, Hotel Manager, or similar role Understanding of Park management best practices and relevant laws. Hands-on experience with NPS Proficiency in English & Tamil. Hindi would be an added advantage Customer service drive with outstanding communication and active listening skills Excellent problem-solving and multitasking skills Excellent organizational skills Leadership skills along with the ability to motivate a team into high performance Ability to work flexible hours Strong sense of responsibility and a professional presentation MBA degree in Tourism Management, Hospitality Management, Business Administration or relevant field
Posted 3 days ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
The job involves ensuring security and safety by monitoring entry/exit points, screening bags if required, and ensuring the safety of guests and staff. You will be responsible for surveillance monitoring by keeping an eye on CCTV footage and reporting any suspicious activity. Additionally, you will manage crowd control by handling queues and crowd movement during peak hours or emergency situations. In the event of emergencies, you will assist in fire drills, evacuations, and follow safety protocols. Your role will also involve asset protection to prevent theft, damage to property, and ensure the security of cinema assets. You will be required to support operations by coordinating with the Duty Officer and other departments during emergencies or high footfall. This is a full-time, permanent position with benefits such as food provided, health insurance, leave encashment, paid time off, and provident fund. The work schedule will involve rotational shifts, and there is a performance bonus offered. The work location is in person. (Note: The job description has been paraphrased and formatted for clarity and coherence.),
Posted 6 days ago
2.0 - 6.0 years
0 Lacs
thiruvananthapuram, kerala
On-site
You are responsible for ensuring the safety and security of the premises, staff, and visitors at our shopping mall. A strong sense of observation, discipline, and professionalism is required, along with the ability to act swiftly and calmly during emergencies. Your key responsibilities will include monitoring and patrolling assigned areas within the mall premises, maintaining high visibility to deter illegal actions, enforcing mall rules and regulations, responding promptly to emergencies and incidents, assisting with crowd control, monitoring surveillance systems, providing directions to shoppers, inspecting doors/windows/gates for security, reporting maintenance issues or suspicious activities, and collaborating with law enforcement and emergency services when necessary. To qualify for this position, you should have a high school diploma or equivalent, prior experience in security (preferably in malls, retail, or public venues), physical fitness, excellent communication and observation skills, ability to make quick decisions during emergencies, willingness to work in shifts including weekends and holidays, and a valid security license if required by state/local law. Preferred qualifications include basic knowledge of CCTV and security equipment, First Aid or CPR certification. This is a full-time job with benefits such as provided food, health insurance, and Provident Fund. Weekend availability is required for the schedule, and proficiency in English and Hindi is preferred. The work location is in person.,
Posted 1 week ago
1.0 - 5.0 years
0 Lacs
jamshedpur, jharkhand
On-site
You will be a crucial part of our team as a Retail Security Guard, ensuring the safety and security of both customers and employees at [Store Name]. Your responsibilities will include monitoring the premises for any suspicious activity, preventing theft, and maintaining a secure shopping environment. Your key responsibilities will involve patrolling both the interior and exterior of the store to oversee customer and employee activities, as well as preventing and detecting theft, vandalism, and other unlawful actions. You will need to respond promptly to alarms and emergencies, such as medical or security incidents, and monitor surveillance cameras to identify potential risks. In addition, you will be expected to assist customers and employees in a polite and professional manner, collaborate with local law enforcement for investigations when necessary, enforce safety and loss prevention policies, and document daily activities, incidents, and safety hazards in detailed reports. During busy shopping periods or special events, you will provide support for crowd control. To qualify for this role, you should have a high school diploma or equivalent, along with proven experience as a security guard, preferably in a retail setting. It is essential to stay composed during stressful situations, possess strong observational and problem-solving skills, and exhibit excellent communication and interpersonal abilities. Being physically fit to stand for long periods, having flexibility to work weekends and holidays, and holding a Security Guard License (if required) are also necessary. Knowledge of basic security and emergency response protocols is crucial, and being bilingual is preferred. This is a full-time position that offers benefits such as food provision, health insurance, and Provident Fund. The work schedule is during the day shift, and the job requires your physical presence at the store location.,
Posted 2 weeks ago
10.0 - 20.0 years
0 - 1 Lacs
Faridabad
Work from Office
Roles and Responsibilities Ensure physical security and safety of students, staff, and school property through regular patrols. Monitor entry/exit points and prevent unauthorized access. Respond promptly to emergencies, accidents, or security breaches. Ensure safe dispersal of students and manage crowd control during school hours. Maintain visitor logs, security reports, and incident records. Ensure compliance with school security policies. Develop and implement effective safety policies, procedures, and protocols for the organization. Properly management and control of entire transportation system Required Qualification: Ex-Serviceman (Army/Navy/Air Force/Police) preferred. Minimum 10+ years of experience in security operations, ideally in schools or institutions. Strong communication and team coordination skills. First-Aid and fire safety certification is an advantage. Skills & Competencies: Physical fitness and stamina to patrol large premises. Vigilance and attention. Professional behavior and strict discipline. Ability to stay calm and take quick action during emergencies. Excellent problem-solving and conflict-resolution skills.
Posted 2 weeks ago
1.0 - 5.0 years
0 Lacs
thane, maharashtra
On-site
As a Gaming Floor Assistant at Snow World Entertainment, your primary responsibility will be to monitor and assist guests in the gaming area to ensure a safe and enjoyable experience. You will play a crucial role in maintaining the cleanliness and organization of the gaming floor while providing clear instructions to guests regarding game rules and promotions. It will be essential to ensure compliance with all gaming laws, rules, and regulations to uphold a fair and secure gaming environment. In this role, you will also be responsible for assisting with game equipment and promptly resolving any operational issues that may arise. Responding to guest inquiries and concerns in a professional and friendly manner will be key to delivering exceptional customer service. Additionally, you will be expected to promote gaming products and services to customers and assist with crowd control to manage guests in the gaming area effectively, ensuring proper behavior at all times. About the Company: Snow World Entertainment, established in 2011, has experienced rapid growth over the past decade and currently boasts an employee strength of 500. The company is dedicated to becoming a prominent player in the amusement industry by leveraging cutting-edge technology and innovative concepts to captivate the Indian market. Each project undertaken by Snow World Entertainment is a unique testament to the realm of entertainment, offering visitors an experience that transcends their imagination. Company Brands: Snow World (Locations: Kurla- Mumbai, Navi Mumbai, Ahmedabad & Noida) The Game Palacio (Locations: Bandra- Mumbai & Chandigarh) Pink Wasabi (Locations: Juhu- Mumbai & Chandigarh) The Game (Location: Atria Mall- Worli, Mumbai) The Game Garden (Location: Seawoods- Navi Mumbai),
Posted 2 weeks ago
2.0 - 6.0 years
0 Lacs
maharashtra
On-site
Job Description: You will be employed as a Bouncer at Royal King Security Services in Mumbai on a full-time basis. Your primary responsibility will be to uphold security and safety standards at the designated premises. This will involve managing crowd control effectively and creating a secure environment for all visitors. To excel in this role, you should possess excellent communication skills and be adept at resolving conflicts in a professional manner. Physical fitness is essential as you may need to handle confrontational situations from time to time. Previous experience in security or a related field will be advantageous. Additionally, knowledge of the local laws and regulations pertaining to security and safety is a valuable asset.,
Posted 3 weeks ago
2.0 - 3.0 years
0 - 2 Lacs
Aurangabad, West Bengal, India
On-site
Description We are looking for an experienced Attendant / Guard to join our team. The ideal candidate should have at least 2-3 years of experience in a similar role, with a focus on security and safety. This is a full-time position with benefits and opportunities for growth within the company. Responsibilities Monitor and patrol the premises to ensure the safety and security of all personnel and property Control and manage access to the facility, checking identification, and ensuring authorized entry Respond to alarms and emergency situations, taking appropriate action as necessary Provide excellent customer service to all visitors and staff, answering questions and providing information as needed Maintain accurate records of all incidents and activities, completing reports as required Perform routine security checks and inspections, identifying and addressing any potential hazards or risks Assist with crowd control and event security as needed Cooperate with law enforcement authorities as required Maintain a high level of professionalism and confidentiality at all times Skills and Qualifications At least 2-3 years of experience in a similar role, preferably in a corporate or industrial setting Excellent communication and customer service skills Strong problem-solving and decision-making abilities Knowledge of security protocols and procedures Ability to work independently and as part of a team Ability to handle stressful situations calmly and efficiently Physical fitness and ability to stand and walk for extended periods of time High school diploma or equivalent Must have a valid security guard license or certification as required by local regulations
Posted 1 month ago
10.0 - 20.0 years
2 - 4 Lacs
Pune, Shirur
Work from Office
Candidates should be Experience in Manpower Handling,Fire Control, Crowd Control, Keep safety of Company Property.
Posted 1 month ago
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