You will be responsible for driving institutional business for key accounts at Crossword Bookstores, ensuring growth and profitability in line with the company's objectives. Your main focus will be on client relationship management, where you will build and nurture strong relationships with clients, understanding their corporate gifting needs across books, stationery, and related categories. In addition to managing existing accounts, you will also be tasked with developing and managing a robust sales pipeline, providing tailored curation options to corporate clients. Collaboration with internal teams is essential to ensure timely order fulfillment and seamless delivery for corporate clients. As a Lead - Institutional Business, you will need to identify and implement innovative sales strategies, actively seeking new business opportunities to expand institutional sales. Your success in this role will require strong business acumen, excellent negotiation, communication, and relationship-building skills. The ideal candidate will have a Bachelor's/Masters degree in Business, Sales, Marketing, or a related field, along with 4-7 years of experience in corporate sales, institutional business, or related fields. A proven track record of meeting and exceeding sales targets is essential for this position. If you have the drive, determination, and persuasive skills to lead our institutional business to new heights, we invite you to apply now and let's talk business! Crossword Bookstores is looking for a dynamic and results-driven individual to take on this exciting opportunity to spearhead corporate sales and drive business growth.,
Are you a finance and accounting whiz with a passion for numbers and a keen eye for detail? Crossword Bookstores Limited is looking for a dynamic intern to join our team and gain hands-on experience in the world of finance and accounting. As an intern with us, you will have the opportunity to work closely with our experienced finance team and contribute to various projects that will enhance your skills and knowledge in the field. Selected Intern's Day-to-day Responsibilites Include Assisting in preparing financial statements and reports. Conducting research on taxation laws and regulations. Assisting in budgeting and forecasting activities. Analyzing financial data and providing insights to management. Assisting in audits and compliance processes. Supporting the finance team in day-to-day operations. Participating in ad hoc projects and initiatives as needed. If you are a self-motivated individual who is eager to learn and grow in a fast-paced environment, then we want to hear from you! Join us on this exciting journey and take your finance and accounting career to the next level! About Company: Crossword Bookstores is India’s leading book retail chain, known for its wide range of books, stationery, and lifestyle products. We are passionate about creating immersive reading experiences and curating products that inspire knowledge and creativity. With over 120 stores and a growing online presence, we bring together books, stationery, toys, gifts, and events that inspire imagination and lifelong learning. At Crossword, you don’t just sell products - you build culture, curiosity, and community.
Job Title: Sr. Manager / AGM / GM - Projects Base Location: Pune Department: Projects and Maintenance Role Overview The Project Manager will be responsible for leading end-to-end project execution for Crossword Bookstores, including planning, design, fit-outs, maintenance, and new store rollouts. The role will ensure projects are delivered on time, within budget, and in line with quality standards while building strong processes and leading a capable team to support the company’s growth and operational excellence. Key Responsibilities 1. Project Management ● Lead the design, planning, and execution of store fit-out and maintenance projects. ● Ensure adherence to quality standards, budget controls, and project timelines. ● Conduct regular site visits and audits to supervise activities and ensure timely delivery. ● Identify project bottlenecks and develop mitigation strategies. ● Optimize resources during project implementation to maximize efficiency. ● Ensure timely project completion and compliance with mall/property certification requirements for store openings. 2. Budgeting & Forecasting ● Prepare the annual project's budget in alignment with business expansion plans. ● Monitor and control expenses to ensure they remain within approved budgets. ● Submit monthly forecasts to the Finance team to ensure smooth flow of cash for payments. 3. MIS & Reporting ● Track and report on project schedules (planned vs. actual completion dates). ● Provide MIS on project budgets vs. actual expenses, highlighting cost-saving initiatives. ● Share project status updates with management for timely decision-making. 4. Team & Process Development ● Develop and implement SOPs to ensure consistency in project execution. ● Lead, mentor, and coach team members through appraisals, training, and capability development. ● Foster a culture of accountability, process orientation, and collaboration. 5. Authorities ● Control and approve all project-related expenses. ● Recommend and implement process improvements to drive efficiency and cost savings. Key Competencies Technical: ● Strong expertise in project management and fit-out execution. ● Proficiency in AutoCAD, and other project design tools, and technical drawing review. ● Knowledge of construction and maintenance standards in retail environments. Behavioural: ● Analytical thinking & problem-solving skills. ● Strong leadership and team management abilities. ● Excellent interpersonal and communication skills. ● Ability to manage multiple projects under tight deadlines. Qualifications & Experience ● Graduate/Postgraduate in Engineering, Architecture, Project Management, or related field. ● 10–15 years of experience in project execution, preferably in retail or commercial projects. ● Hands-on experience in fit-outs, maintenance, and store opening projects is highly desirable. What You’ll Love About Us ● Competitive compensation + performance bonuses. ● High visibility in shaping brand's growth. ● Work with a passionate, creative, and collaborative team. ● Exclusive employee perks & discounts on books and gifts. ● Career growth opportunities. About Crossword Bookstores Crossword Bookstores is India's leading book retail chain, known for its wide range of books, stationery, and lifestyle products. We are passionate about creating immersive reading experiences and curating products that inspire knowledge and creativity. With over 100 stores and a growing online presence, we bring together books, stationery, toys, gifts, and events that inspire imagination and lifelong learning. At Crossword, you don’t just sell products—you build culture, curiosity, and community.
Job Title: Sr. Manager / AGM / GM - Projects Base Location: Pune Department: Projects and Maintenance Role Overview The Project Manager will be responsible for leading end-to-end project execution for Crossword Bookstores, including planning, design, fit-outs, maintenance, and new store rollouts. The role will ensure projects are delivered on time, within budget, and in line with quality standards while building strong processes and leading a capable team to support the company's growth and operational excellence. Key Responsibilities 1. Project Management ? Lead the design, planning, and execution of store fit-out and maintenance projects. ? Ensure adherence to quality standards, budget controls, and project timelines. ? Conduct regular site visits and audits to supervise activities and ensure timely delivery. ? Identify project bottlenecks and develop mitigation strategies. ? Optimize resources during project implementation to maximize efficiency. ? Ensure timely project completion and compliance with mall/property certification requirements for store openings. 2. Budgeting & Forecasting ? Prepare the annual project's budget in alignment with business expansion plans. ? Monitor and control expenses to ensure they remain within approved budgets. ? Submit monthly forecasts to the Finance team to ensure smooth flow of cash for payments. 3. MIS & Reporting ? Track and report on project schedules (planned vs. actual completion dates). ? Provide MIS on project budgets vs. actual expenses, highlighting cost-saving initiatives. ? Share project status updates with management for timely decision-making. 4. Team & Process Development ? Develop and implement SOPs to ensure consistency in project execution. ? Lead, mentor, and coach team members through appraisals, training, and capability development. ? Foster a culture of accountability, process orientation, and collaboration. 5. Authorities ? Control and approve all project-related expenses. ? Recommend and implement process improvements to drive efficiency and cost savings. Key Competencies Technical: ? Strong expertise in project management and fit-out execution. ? Proficiency in AutoCAD, and other project design tools, and technical drawing review. ? Knowledge of construction and maintenance standards in retail environments. Behavioural: ? Analytical thinking & problem-solving skills. ? Strong leadership and team management abilities. ? Excellent interpersonal and communication skills. ? Ability to manage multiple projects under tight deadlines. Qualifications & Experience ? Graduate/Postgraduate in Engineering, Architecture, Project Management, or related field. ? 1015 years of experience in project execution, preferably in retail or commercial projects. ? Hands-on experience in fit-outs, maintenance, and store opening projects is highly desirable. What You'll Love About Us ? Competitive compensation + performance bonuses. ? High visibility in shaping brand's growth. ? Work with a passionate, creative, and collaborative team. ? Exclusive employee perks & discounts on books and gifts. ? Career growth opportunities. About Crossword Bookstores Crossword Bookstores is India's leading book retail chain, known for its wide range of books, stationery, and lifestyle products. We are passionate about creating immersive reading experiences and curating products that inspire knowledge and creativity. With over 100 stores and a growing online presence, we bring together books, stationery, toys, gifts, and events that inspire imagination and lifelong learning. At Crossword, you don't just sell productsyou build culture, curiosity, and community.
Job Title: Assistant Manager - Business Development Department: Business Development Location: North Region (covering North & East India) Role Summary: The candidate will support the retail expansion of the brand by identifying and evaluating new property opportunities across North and East India. The role involves coordinating with landlords, brokers, and vendors, negotiating commercial terms, and working closely with internal teams such as Operations, Legal and Projects for store finalization and execution. Key Responsibilities: • Identify and evaluate potential retail properties across the North and East regions. • Conduct market visits to shortlist suitable locations as per business requirements. • Negotiate commercials, rental terms, and agreements with property owners and developers. • Liaise with the Legal team for documentation, agreement drafts, and final sign-offs. • Coordinate with the Projects team for timely store handover and fit-out execution. • Maintain and update a database of potential properties, brokers, and landlords. • Support in preparing feasibility reports and business proposals for management approval. • Track market trends, competitor locations, and new mall developments. • Presenting the shortlisted properties to the Management for approvals. Skills & Competencies: • Strong understanding of retail property selection and commercial negotiations. • Excellent communication and relationship management skills. • Knowledge of lease agreements and retail store operational requirements. • Ability to multitask and coordinate with multiple stakeholders. • Proficiency in MS Office (Excel, PowerPoint, Word). • Self-driven with strong follow-up and execution capability. Qualifications & Experience: • Graduate/Postgraduate in Business, Real Estate, or related field is preferred. • 4-6 years of experience in Business Development, Retail Expansion, or Leasing. • Prior experience in the retail industry is a must. • Willingness to travel extensively within North and East India. What You’ll Love About Us • Competitive compensation + performance bonuses. • High visibility in shaping brand's growth. • Work with a passionate, creative, and collaborative team. • Exclusive employee perks & discounts on books and gifts. • Career growth opportunities. About Crossword Bookstores Crossword Bookstores is India's leading book retail chain, known for its wide range of books, stationery, and lifestyle products. We are passionate about creating immersive reading experiences and curating products that inspire knowledge and creativity. With over 100 stores and a growing online presence, we bring together books, stationery, toys, gifts, and events that inspire imagination and lifelong learning. At Crossword, you don’t just sell products—you build culture, curiosity, and community.
Job Title: Assistant Manager - Business Development Department: Business Development Location: North Region (covering North & East India) Role Summary: The candidate will support the retail expansion of the brand by identifying and evaluating new property opportunities across North and East India. The role involves coordinating with landlords, brokers, and vendors, negotiating commercial terms, and working closely with internal teams such as Operations, Legal and Projects for store finalization and execution. Key Responsibilities: Identify and evaluate potential retail properties across the North and East regions. Conduct market visits to shortlist suitable locations as per business requirements. Negotiate commercials, rental terms, and agreements with property owners and developers. Liaise with the Legal team for documentation, agreement drafts, and final sign-offs. Coordinate with the Projects team for timely store handover and fit-out execution. Maintain and update a database of potential properties, brokers, and landlords. Support in preparing feasibility reports and business proposals for management approval. Track market trends, competitor locations, and new mall developments. Presenting the shortlisted properties to the Management for approvals. Skills & Competencies: Strong understanding of retail property selection and commercial negotiations. Excellent communication and relationship management skills. Knowledge of lease agreements and retail store operational requirements. Ability to multitask and coordinate with multiple stakeholders. Proficiency in MS Office (Excel, PowerPoint, Word). Self-driven with strong follow-up and execution capability. Qualifications & Experience: Graduate/Postgraduate in Business, Real Estate, or related field is preferred. 4-6 years of experience in Business Development, Retail Expansion, or Leasing. Prior experience in the retail industry is a must. Willingness to travel extensively within North and East India. What You'll Love About Us Competitive compensation + performance bonuses. High visibility in shaping brand's growth. Work with a passionate, creative, and collaborative team. Exclusive employee perks & discounts on books and gifts. Career growth opportunities. About Crossword Bookstores Crossword Bookstores is India's leading book retail chain, known for its wide range of books, stationery, and lifestyle products. We are passionate about creating immersive reading experiences and curating products that inspire knowledge and creativity. With over 100 stores and a growing online presence, we bring together books, stationery, toys, gifts, and events that inspire imagination and lifelong learning. At Crossword, you don't just sell productsyou build culture, curiosity, and community.
Company Description Crossword is a 30-year-old organization in organized retail store chain dealing in Books, Stationery, Toys, Gift items and related items. Currently, Crossword is the only Retail Book Chain in India having presence in more than 30 Cities with 90+ stores. In the coming time, it is planning to increase its presence to include more cities and to multifold its store count to reach the targeted revenue vision. Crossword is working with world’s Top Publishers and vendors. All Global as well as Regional Publishers count big time on Crossword and providing full support. A dedicated team of more than 500 employees helping the organization to grow exponentially in next 2 years to touch 300 stores PAN India. Role Description This is a full-time on-site role for an Assistant Store Manager located in Jaipur. The Assistant Store Manager will be responsible for ensuring customer satisfaction, providing excellent customer service, managing the store, and overseeing retail loss prevention. Daily tasks include supervising store staff, managing inventory, analyzing sales data, and implementing store policies. The role also involves addressing customer inquiries and concerns, ensuring a clean and organized store environment, and supporting the Store Manager in achieving sales targets and operational goals. Job Responsibilities: 1) Store Operational • Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability. • Responsible for day-to-day performance and operations on the store floor. • Take a floor walk to ensure that display is arranged in appropriate way. • Maintain outstanding store condition and visual merchandising standards. • Handle store administration and supervise compliance with policies, procedures and SOP. • Check store compliance with health and safety regulations. • Coordinate with housekeeping and security staff for the same. • Identify and analyze the sales and set the daily/monthly target accordingly. • Set staff's schedules and breaks in shift. • Responsible to do ad-hoc work as and when needed. • Handle and maintain petty cash register and coordinate with accounts team regarding the same. 2) Stock maintenance/Inventory Management • Check the stock received in the store according to the raised invoice. • Monitor inventory level and order new items accordingly. Follow up with the superior regarding same. • Update stock data in WinBDS system. • Identify non selling books and arrange display for the same. • Manage stock to maximize sales potential. 3) Sales • Propose innovative ideas to increase sales in consideration with cluster manager. • Split and allocate the sales target within the store staff. • Identify and analyze sales on daily basis. Generate sales report on weekly basis. • To check monthly sales target are achieved. 4) People management • Meet sales goals by training, motivating, mentoring and providing feedback to sales staff. • Conduct coaching and mentoring meeting on weekly basis to ensure performance objectives are met. • Arrange activities based on team building and motivation for staff. • Ensure high level of employee relationship, motivation engagement to drive results. • Monitor, review, evaluate and ensure all KPIs of the staff are met on on-going basis. 5) Events & Promotions • Develop and arrange promotional material and in-store displays. • Ensure implementation of promotional plans and suggesting new and innovating promotion plan for the area of work. • Follow up with marketing and B&M team regarding events and promotions. 6) Customer Service • Monitor daily operations at the store including customer experience, escalations, and people related responsibilities. • Respond to customer complaints and concerns in a professional manner. • Give training to the staff regarding customer service. To prioritise customer retention to avoid customer churn. • Ensure appropriate services is provided to the customers. • Maintain an excellent level of customer service. Handle and resolve customer complaints. Key Skills Required: • 4-6 Yrs. work experience as an Asst. Store Manager or Store Manager in Retail/FMCG industry. • Computer literacy • Strong phone, email, and in-person communication skills • Any Graduate