Chief Manager- Contact Centre Operations Saaki Argus & Averil Consulting

11.0 - 15.0 years

0 Lacs

chennai, tamil nadu

On-site

You will be responsible for managing the day-to-day performance of the Contact Centre Operations, shaping the future of Contact Centre Operations, and ensuring a great customer contact experience through various channels. Your key responsibilities will include: - Delivering best-in-class service by meeting or exceeding all KPIs and operating within budget - Enhancing customer experience, revenue growth, brand awareness, and promoting the use of various customer contact channels - Managing customer life cycle and mapping within the organization's journey, driving SLAs for complaint management, and setting up the contact center - Conducting manpower planning, rostering, and designing call cent...

Posted 5 days ago

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Chief Manager- Contact Centre Operations Saaki Argus & Averil Consulting

11.0 - 15.0 years

0 Lacs

chennai, tamil nadu

On-site

You will be responsible for managing the day-to-day performance of the Contact Centre Operations at a leading NBFC in Chennai. Your main focus will be to deliver a great customer contact experience through various channels and ensure that the service provided meets or exceeds all KPIs within the allocated budget. In this role, you will be expected to enhance customer experience, drive revenue growth, increase brand awareness, and promote the use of different transaction sources such as IVR, Voice & Non-Voice call center operations, and Digital platforms (Chat, App, Mails). You will also be involved in customer life cycle management, mapping organizational goals, and setting up the contact ce...

Posted 2 months ago

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