Forget everything you know about traditional tech support. At Trilogy, we've eliminated the mundane. Managing 100+ enterprise software products, our AI-powered system handles routine issues automatically. This means you'll only tackle what machines can't—the complex, the unusual, the truly challenging problems that demand human ingenuity. Let's be clear: this isn't an environment for those who need constant direction. We don't have time for extended onboarding or basic questions that Google could answer. Our pace is relentless, our standards exceptional. If you thrive on independence, learn at lightning speed, and want to solve puzzles that stump even our advanced AI, you'll find this role transformative. You'll rapidly develop expertise across diverse enterprise products while directly enhancing our reputation for technical excellence. Ready to prove yourself? We're waiting for your application. What You Will Be Doing Solve complex technical challenges that have stumped our advanced AI systems Analyze patterns in escalated tickets to identify AI improvement opportunities Bridge the human-machine gap by applying your technical expertise where automation falls short What You Won’t Be Doing Enjoying a leisurely onboarding process—you'll be expected to master multiple products within your first month Running to managers with every obstacle—self-sufficiency isn't optional, it's essential Handling routine tickets that our AI can resolve—your talents will be reserved for truly complex challenges Technical Support Engineer Key Responsibilities Seamlessly blend human technical expertise with AI capabilities to solve our most challenging customer issues Identify patterns in complex tickets to help evolve our AI systems Deliver exceptional technical solutions where automation alone is insufficient Rapidly adapt to new products and technologies across our diverse portfolio Basic Requirements Minimum 4 years of hands-on experience in technical customer support or engineering roles Demonstrated advanced proficiency with generative AI tools—beyond basic prompting Experience creating AI automation workflows, custom GPTs, or similar advanced applications Exceptional self-learning abilities and problem-solving skills Proven ability to work independently with minimal supervision About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-3330-IN-Gurgaon-TechnicalSuppo.014 Show more Show less

Tired of pretending AI is just a sidekick? We're looking for an engineer who’s ready to make AI the engine, not the accessory. If you’ve already figured out how to ship production-grade features faster with Copilot, GPT-4, or your own LLM toolshed, this is your arena. Most software teams still treat AI like a glorified autocomplete or let it rot in experimental branches. At Trilogy, AI is a co-developer from day one. You’ll lead the buildout of intelligent reporting products that transform fragmented financial data into sharp, predictive insights without waiting on analysts or pipeline updates. You're not building dashboards; you're weaponizing data for business decisions. This is not a traditional feature factory job. In this role, you’ll take a loosely scoped idea, turn AI agents loose on it, refine your solution fast, and ship confidently and repeatedly. The job is 60% product feature development using AI-native workflows, 40% surgical defect analysis and resolution using automated tools and structured debugging systems. If your commits are bug-free, regression-proof, and backed by thoughtful test coverage, you’re doing it right. You’ll be joining a lean team where every engineer owns outcomes, not just outputs. The bar is high: scalable designs, elegant code, and a fast, fearless pace of iteration. If you know how to think with AI, build with AI, and debug with AI, then apply now. You’ll be doing the most interesting work of your career. What You Will Be Doing Delivering new product features, designed and implemented using AI development agents. Diagnosing and resolving defects using automated tooling and structured debugging workflows. What You Won’t Be Doing Spending hours on manual testing and debugging without the aid of advanced automated tools. Working on mundane, repetitive coding tasks that do not leverage AI capabilities. Waiting for lengthy review processes before deploying your code. AI Software Engineer Key Responsibilities Rapidly iterate and develop an AI-driven software reporting solution Basic Requirements At least 4 years of experience writing production code At least 2 years of experience as primary technical contributor At least 1 year of experience in serverless development Proficiency in SQL plus one of the following languages: TypeScript, Python, Go, JavaScript Experience using generative AI tools (e.g. Copilot, ChatGPT, Cursor) in day-to-day development tasks Nice-to-have Requirements Experience with AI model training and deployment, and a background in financial data analysis. About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5606-IN-COUNTRY-AISoftwareEngi.001 Show more Show less

In most companies, traditional customer support is often plagued by inefficiency and mediocrity. Support engineers frequently waste time on repetitive tasks or struggle with problems outside their narrow expertise. Data shows that over 60% of tickets get escalated because the first line of defense lacks the skills or knowledge to resolve them. At Trilogy, we don't do traditional. Managing over 100 enterprise software products, we've redefined customer support with advanced AI. Most issues are handled by our AI-powered chatbot, leaving only the most complex challenges for our engineers. That means every ticket you touch is difficult, varied, and requires creative problem-solving. In this role, there's no time for hand-holding or "learning the ropes" at a leisurely pace. If you need constant guidance, struggle to self-learn, or tend to ask obvious questions, you won't last two weeks. Success requires a proactive mindset, the ability to adapt quickly, and the drive to figure things out independently. If you're ready to step up and tackle the toughest problems in customer support, this role will accelerate your growth like nothing else. You'll gain unparalleled technical expertise across a massive product portfolio while contributing directly to Trilogy's reputation for excellence. If you are up to the task of pushing your limits, we'd love to see you apply. What You Will Be Doing AI-Augmented Customer Resolutions: Analyze complex tickets escalated by AI systems, apply human expertise to areas where AI falls short, and then close the gap by improving the AI system What You Won’t Be Doing Taking two whole months to get up to speed; you will be expected to ramp up one several products within the first month (we are aware this is aggressive) Relying on your managers for help; if you are not adept at unblocking yourself, you will likely struggle in this role Application Support Engineer Key Responsibilities Integrate technical human expertise and AI capabilities to deliver exceptional customer support, focusing on complex issues that AI cannot yet fully resolve Basic Requirements At least 4 total years of experience in a technical customer support or engineering role Advanced generative AI proficiency (i.e., use of multiple AI tools, ability to automate workflows and custom GPTs); if you've only used LLMs for research, learning, brainstorming, or content generation, that will be deemed insufficient Nice-to-have Requirements About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-3330-IN-Hyderaba-ApplicationSup.039 Show more Show less

Ready to revolutionize quality assurance with artificial intelligence? We're not looking for traditional QA engineers who follow the same old playbook—we need a visionary who sees AI as the ultimate testing companion. In this role, you'll pioneer intelligent testing frameworks that learn, adapt, and evolve alongside our products. Forget about mundane test maintenance; you'll harness the power of generative AI to simulate unpredictable user behaviors, create dynamic stress conditions, and uncover hidden bugs that conventional testing would never detect. Unlike traditional QA teams that operate in isolation, you'll be integrated directly into our product development cycle. Imagine building AI systems that automatically generate comprehensive test plans from product requirements, creating a proactive quality shield rather than a reactive bug-catching net. This isn't about waiting for assignments—it's about engineering the future of quality assurance. We're redefining what QA means through AI-powered quality analytics, intelligent failure simulations, and real-time coverage insights that directly influence release decisions. This role demands technical depth, innovative thinking, and comfort with rapid iteration. You won't just be finding bugs; you'll be architecting the intelligent systems that prevent them from occurring in the first place. Join our cutting-edge, AI-first product team where your expertise in automation frameworks and your detective-like approach to code quality will be valued. If you're ready to transform QA through the strategic application of artificial intelligence, we want to hear from you! What You Will Be Doing Architect and evolve sophisticated AI-driven test automation frameworks that scale with our growing product ecosystem Leverage generative AI technologies to analyze test results, identify defect patterns, and deliver data-driven quality improvement recommendations Create AI models capable of simulating complex user behaviors, stress conditions, and edge cases to proactively identify potential product vulnerabilities Quality Assurance Developer Key Responsibilities Safeguard product quality through innovative AI-powered automation strategies, comprehensive quality audits, and intelligent monitoring systems that ensure consistently exceptional releases Basic Requirements Minimum 2 years of professional experience in quality assurance engineering with demonstrated expertise in designing and implementing test automation frameworks Practical experience implementing or developing with generative AI tools in either development or quality assurance contexts About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5603-IN-COUNTRY-QualityAssuran.001 Show more Show less

You've turned chaos into compliance and mastered finance at scale. Now, imagine crafting a finance system so powerful it drives a billion-dollar education empire without your constant oversight. What You Will Be Doing Designing AI-first financial processes that eliminate manual touchpoints across billing, reporting, compliance, and controls Building automations and using LLM tools to replace error-prone human tasks in NetSuite, Ramp, and other finance systems Ensuring mission-critical processes like tuition and ESA payments, tax documentation, and audits run seamlessly and at scale Creating audit-ready financials and reporting flows that can scale across multiple education business lines Continuously iterating and re-architecting finance infrastructure to support $1B+ business units without adding headcount What You Won’t Be Doing Managing a large team of finance staff — this role is about systems, not people Babysitting month-end close cycles or manually approving transactions Accepting existing ERP workflows as “good enough” — you’ll hunt for waste and kill it Delegating the “dirty work” to junior staff — you lead by doing Operating in a steady-state environment — this is rapid scale, not maintenance mode Corporate Financial Controller Key Responsibilities Build a fully autonomous, AI-native finance system capable of powering multiple billion-dollar education ventures with zero manual intervention. Basic Requirements CPA, ACA, ACCA, CIMA, CFA, or MBA Experience in a finance or accounting role at a $100M+ business Either: 5+ years as an auditor at a top 10 global firm, or audited 5+ times by one Professional experience with enterprise ERP systems (e.g. NetSuite, SAP) Experience using generative AI tools (e.g. ChatGPT, Claude, Gemini) in a professional capacity Must be located within UTC-8 to UTC+3 time zones Nice-to-have Requirements Familiarity with K-12 education models in the U.S. (private, charter, ESA programs) Experience building finance automation or AI-driven workflows from scratch Previous exposure to finance operations in multi-entity, multi-jurisdiction businesses About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $200 USD/hour, which equates to $400,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-3652-IN-Hyderaba-CorporateFinan.005 Show more Show less

Step into the future of marketing and community engagement with IgniteTech, where AI-native systems redefine the landscape by automating at unparalleled scale and speed. What You Will Be Doing Build and ship functional AI prototypes in under 24 hours that immediately automate real business workflows. Own AI solutions end-to-end, from design to deployment to monitoring, without hand-holding or bottlenecks. Drive continuous automation across the business by identifying new opportunities and iterating on past solutions to keep pace with evolving needs and capabilities. What You Won’t Be Doing Spending your days tweaking Jira tickets or being stuck in a DevOps cycle without seeing real impact. Being handed specifications to execute without room for innovation or ownership. Working in an environment where AI is a mere afterthought rather than the core of the solution. Technical Lead Key Responsibilities Lead the transformation of manual marketing operations and community platforms into AI-driven engines delivering exponential business impact. Basic Requirements AI-First Mindset (if your instinct is to write code first and then use AI tools to verify or enhance your code, rather than the other way around, then please do not apply). At least 5 years of software engineering experience. Professional experience integrating AI/LLMs (via APIs, prompt engineering, or automation) into real-world applications. Proficiency with cloud infrastructures (AWS, GCP, or Azure) and building scalable, distributed solutions. About IgniteTech If you want to work hard at a company where you can grow and be a part of a dynamic team, join IgniteTech! Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re doing it in an entirely remote workplace that is focused on building teams of top talent and operating in a model that provides challenging opportunities and personal flexibility. A career with IgniteTech is challenging and fast-paced. We are always looking for energetic and enthusiastic employees to join our world-class team. We offer opportunities for personal contribution and promote career development. IgniteTech is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5591-IN-COUNTRY-TechnicalLead.002 Show more Show less

Are you poised to revolutionize the world of enterprise compliance with the power of AI? If you've conquered SOC 2, ISO 27001, or PCI DSS and have an eagle eye for security flaws, we want your expertise to drive our AI-first certification engine. Here's your chance to transform your expert insights into scalable systems, letting AI handle the tedious tasks. At IgniteTech, we're pioneering the first AI-first compliance engine designed for enterprise software. This dynamic system utilizes generative AI to draft audit-ready evidence, propose risk treatment plans, and manage 80% of customer security queries before they reach you. Your mission is to master the crucial 20%. Fine-tune the system, train it, and step in with your judgment when necessary. Our goal isn't to replace human intelligence but to amplify it, enabling one person to achieve the work of ten. This isn't just a glorified compliance analyst position. You're not chasing after signatures or polishing policies. You're ensuring the integrity of an autonomous compliance engine, detecting when AI needs a helping hand, validating outputs against auditor standards, and stepping in when customer trust is at stake. Your input, rules, and adjustments will drive system improvements. In this role, you'll collaborate with our AI engineering team, compliance strategists, and product ops leads, positioned at the crossroads of security expertise and generative AI innovation. If you can discern when to trust the machine, override it, or teach it something new, apply now! What You Will Be Doing Craft and maintain certification audit packages, ensuring validated evidence and documentation for PCI DSS, ISO 27001, and SOC 2 certifications. Develop tailored responses for intricate security inquiries, questionnaires, or assurance requests from customers. Update governance documents like policies, procedures, or risk treatment plans in response to regulatory or organizational changes. Draft AI system tuning memos to enhance AI performance or compliance accuracy through modifications in training data, guardrails, and escalation logic. AI Compliance Manager Key Responsibilities Maintain enterprise-level compliance assurance through AI-enhanced certification management and build customer trust. Basic Requirements Minimum 3 years of experience in managing or leading certification audits such as SOC 2, ISO 27001, or PCI DSS. Proven experience in reviewing and responding to complex customer security questionnaires. Expertise in using GenAI tools to review, generate, and edit compliance-related documents. About IgniteTech If you want to work hard at a company where you can grow and be a part of a dynamic team, join IgniteTech! Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re doing it in an entirely remote workplace that is focused on building teams of top talent and operating in a model that provides challenging opportunities and personal flexibility. A career with IgniteTech is challenging and fast-paced. We are always looking for energetic and enthusiastic employees to join our world-class team. We offer opportunities for personal contribution and promote career development. IgniteTech is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5605-IN-COUNTRY-AIComplianceMa.001 Show more Show less

MASTER THE ALGORITHM, MANIPULATE THE CULTURE We're seeking an AI Marketing Strategist who doesn't just "do social," but weaponizes it. You spot trending sounds before the algorithm catches on. You instinctively know when to deploy a meme, ignite a thread, or let AI handle the volume while you orchestrate the magic. If you thrive on high stakes, rapid execution, and the art of shaping brand narratives at scale with cutting-edge tools, we're waiting for you. At IgniteTech, we don't layer AI over outdated workflows—AI IS the workflow. You'll command generative engines to produce multi-platform campaigns, architect intelligent community engagement systems that evolve in real-time, and fine-tune content based on live sentiment feedback loops. This isn't about maximizing reach; it's about bending culture to your brand's advantage, consistently and deliberately. This position demands someone who can read the digital crowd's pulse, transform insights into strategy, and feed it into self-improving AI systems. You'll dedicate 70% of your time engineering creative campaigns and 30% actively sculpting brand presence by wielding AI as your amplification engine. Join our lean, AI-first team that drives visible business outcomes—accelerated growth, deeper loyalty, and communities that actively engage. What You Will Be Doing Design and deploy AI-powered social campaigns across multiple platforms with weekly or bi-weekly cadence, ensuring maximum cultural relevance and engagement Architect and implement community engagement modules using AI agents and automated workflows that adapt in real-time to online conversations Transform cultural insights and trend analysis into actionable AI-driven marketing strategies that position brands ahead of the curve Continuously optimize AI systems to improve content quality, engagement metrics, and community satisfaction What You Won’t Be Doing Manual content creation or community moderation—you'll be designing systems, not operating within them Basic data analysis or reporting—our AI handles the metrics while you focus on strategic interpretation Waiting for approval chains or navigating bureaucratic processes—we move at the speed of digital culture Managing traditional marketing calendars or attending excessive status meetings—your time is too valuable AI Marketing Strategist Key Responsibilities Drive measurable acceleration in social engagement metrics, brand loyalty indicators, and community satisfaction through strategic deployment of AI-powered marketing systems. Basic Requirements Minimum 3 years of proven experience in marketing or digital strategy with demonstrated success executing social media, community, and/or brand campaigns Verifiable experience with AI-enabled marketing tools or analytics platforms (HubSpot automation, Jasper, Buffer, etc.) and exceptional ability to rapidly master new technologies Strategic mindset that can translate cultural trends into actionable marketing opportunities Demonstrated ability to work autonomously in fast-paced environments with minimal supervision Nice-to-have Requirements Experience with prompt engineering or fine-tuning language models for marketing applications Background in community building or influencer strategy development Understanding of sentiment analysis and social listening tools About IgniteTech If you want to work hard at a company where you can grow and be a part of a dynamic team, join IgniteTech! Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re doing it in an entirely remote workplace that is focused on building teams of top talent and operating in a model that provides challenging opportunities and personal flexibility. A career with IgniteTech is challenging and fast-paced. We are always looking for energetic and enthusiastic employees to join our world-class team. We offer opportunities for personal contribution and promote career development. IgniteTech is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5600-IN-COUNTRY-AIMarketingStr.002 Show more Show less

You’ve mastered finance at scale. You’ve led audits, wrestled with ERPs, and turned chaos into compliance. Now imagine using that expertise to build a finance system so powerful, it can run — and grow — a billion-dollar education empire without you. This is not your average finance gig. At Trilogy, we’re revolutionizing education through a portfolio of schools, EdTech, and breakthrough curriculum models like 2 Hour Learning — and we need an operator who can match that pace of innovation. You’ll lead the charge in turning our finance function into an AI-powered engine of automation, scale, and surgical precision. This role is about designing a system, not managing a team. You’ll work hands-on inside tools like NetSuite and Ramp — and you’ll identify ways to augment or replace them with smarter, leaner AI solutions. Tuition payments, ESA reimbursements, tax documentation, audits — you’ll ensure every process is airtight and invisible. We’re not looking for someone to “optimize workflows.” We’re looking for someone who deletes them. If you believe most finance teams are bloated by default, and that AI is the antidote, this is your opportunity to prove it. You won’t just learn how we build $1B businesses — you’ll codify the blueprint. And then scale it, again and again. Ready to engineer the future of finance? Apply today. What You Will Be Doing Designing AI-first financial processes that eliminate manual touchpoints across billing, reporting, compliance, and controls Building automations and using LLM tools to replace error-prone human tasks in NetSuite, Ramp, and other finance systems Ensuring mission-critical processes like tuition and ESA payments, tax documentation, and audits run seamlessly and at scale Creating audit-ready financials and reporting flows that can scale across multiple education business lines Continuously iterating and re-architecting finance infrastructure to support $1B+ business units without adding headcount What You Won’t Be Doing Managing a large team of finance staff — this role is about systems, not people Babysitting month-end close cycles or manually approving transactions Accepting existing ERP workflows as “good enough” — you’ll hunt for waste and kill it Delegating the “dirty work” to junior staff — you lead by doing Operating in a steady-state environment — this is rapid scale, not maintenance mode Global Finance Director Key Responsibilities Build a fully autonomous, AI-native finance system capable of powering multiple billion-dollar education ventures with zero manual intervention. Basic Requirements CPA, ACA, ACCA, CIMA, CFA, or MBA Experience in a finance or accounting role at a $100M+ business Either: 5+ years as an auditor at a top 10 global firm, or audited 5+ times by one Professional experience with enterprise ERP systems (e.g. NetSuite, SAP) Experience using generative AI tools (e.g. ChatGPT, Claude, Gemini) in a professional capacity Must be located within UTC-8 to UTC+3 time zones Nice-to-have Requirements Familiarity with K-12 education models in the U.S. (private, charter, ESA programs) Experience building finance automation or AI-driven workflows from scratch Previous exposure to finance operations in multi-entity, multi-jurisdiction businesses About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $200 USD/hour, which equates to $400,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-3652-IN-COUNTRY-GlobalFinanceD.002 Show more Show less

Are you ready to be a catalyst in revolutionizing the software development landscape? At IgniteTech, we're spearheading the integration of cutting-edge GenAI technologies to transform how software is crafted and deployed. This isn't just about tweaking the old ways—it's about leading groundbreaking AI initiatives that redefine efficiency and competitiveness in the industry. This role is perfect for those who thrive at the intersection of technology and innovation. You're not here to merely perform tasks; you're here to strategize, research, prototype, and apply AI to create the next wave of software solutions. We seek visionaries who excel in AI and software architecture and are eager to harness technology for transformative business solutions. As an AI Engineer, you'll be instrumental in developing the frameworks and strategies that weave AI into our software solutions, directly influencing our deliverables' quality and productivity. Join us if you're passionate about advancing technology and making a significant impact in the software industry. What You Will Be Doing Craft the high-level architecture for AI-powered systems that automate complex software development tasks, including architecture generation, dependency management, and predictive coding. Stay at the forefront of AI and software engineering advancements by participating in R&D projects, attending industry events, and engaging with both academic and professional communities. Be among the first to discover and utilize emerging AI technologies. What You Won’t Be Doing Routine Code Maintenance: Engaging in the regular updating or debugging of existing software to address minor issues or enhance functionality. Standard Software Development: Performing basic coding or development tasks that involve implementing simple features without AI integration. Artificial Intelligence Engineer Key Responsibilities Leverage your engineering skills to significantly enhance development speed, minimize human error, and improve code quality, thus accelerating time-to-market for software products and boosting customer satisfaction. Basic Requirements Minimum of 3 years of experience as a software engineer driving impactful initiatives. Proficiency with GenAI code assistants (e.g., Github Copilot, Cursor.sh, v0.dev). Proven track record in successfully deploying Generative AI products, projects, solutions, or tools. Experience in utilizing various LLMs (e.g., GPT, Claude, Mistral) to address business challenges. About IgniteTech If you want to work hard at a company where you can grow and be a part of a dynamic team, join IgniteTech! Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re doing it in an entirely remote workplace that is focused on building teams of top talent and operating in a model that provides challenging opportunities and personal flexibility. A career with IgniteTech is challenging and fast-paced. We are always looking for energetic and enthusiastic employees to join our world-class team. We offer opportunities for personal contribution and promote career development. IgniteTech is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5269-IN-Noida-ArtificialInte.010 Show more Show less

Join IgniteTech and be at the forefront of a software evolution that prioritizes speed, precision, and innovation. In a rapidly shifting digital landscape, our mission is to cut through the inefficiencies of traditional coding and set new benchmarks for software deployment. With over 30% of projects historically delayed, the time is ripe for a transformation. As a pioneer in GenAI technologies, we are reshaping how software is architected and developed. This isn't a role for incremental change but a chance to lead groundbreaking AI initiatives that redefine processes and outcomes, driving efficiency and strategic competitiveness. This role calls for visionaries who thrive on cutting-edge technology and innovation. It's about strategizing, researching, developing, and prototyping AI applications to craft future-ready software solutions. We seek those skilled in AI and software architecture who possess a visionary zeal for technology-driven business innovation. Lead our team in developing the frameworks and strategies that integrate AI into our solutions, directly impacting our mission and enhancing the quality and productivity of our deliverables. If you're passionate about pushing technological boundaries and eager to leave a significant mark in the software industry, we want you on our team. What You Will Be Doing Architect and design AI-driven systems that automate complex software development tasks, including architecture generation, dependency management, and predictive coding. Engage in cutting-edge R&D, stay abreast of AI and software engineering advancements, attend conferences, and collaborate with academic and professional peers to ensure we remain leaders in AI technology adoption. What You Won’t Be Doing Performing routine maintenance or simple debugging of existing code to fix minor issues. Carrying out standard software development tasks that lack AI integration and involve basic coding. AI Architect Key Responsibilities Leverage your engineering skills to drastically improve development speed, minimize human error, and boost code quality, resulting in quicker product launches and increased customer satisfaction. Basic Requirements A minimum of 3 years of professional experience as a software engineer driving impactful projects. Hands-on experience with GenAI code assistants such as Github Copilot, Cursor.sh, or v0.dev. Proven experience in implementing Generative AI solutions or projects. Proficiency in using various LLMs, including GPT, Claude, and Mistral, to address business challenges. About IgniteTech If you want to work hard at a company where you can grow and be a part of a dynamic team, join IgniteTech! Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re doing it in an entirely remote workplace that is focused on building teams of top talent and operating in a model that provides challenging opportunities and personal flexibility. A career with IgniteTech is challenging and fast-paced. We are always looking for energetic and enthusiastic employees to join our world-class team. We offer opportunities for personal contribution and promote career development. IgniteTech is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5269-IN-Noida-AIArchitect.003 Show more Show less

Are you tired of being a go-between for users, execs, and engineers, only to see features you define go unused? At LearnWith.AI, we offer a fresh approach where your focus is on achieving real-world business outcomes. Forget owning roadmaps; here, your goal is to create impactful changes that matter. Dive deep into domain insights, transform them into actionable intelligence, and guide the product through rapid iterations to achieve tangible results. If you're ready to break away from the traditional product management mold and embrace a role driven by curiosity, iteration, and measurable success, join us and help redefine what product management can be. We value clarity, outcomes, and speed over busywork and process diagrams. Join us to drive impact through data-driven decisions and fast feedback loops. If you're done with the PM status quo and ready to change the game, apply now. We're shaping the future of product management. What You Will Be Doing Develop Brain Lifts: Create a dynamic repository of expert insights that refine AI tools, guide strategic decisions, and deepen your understanding of the domain. Drive Product Iterations: Implement small, data-informed product enhancements weekly to align the product with a measurable business outcome. What You Won’t Be Doing Overseeing roadmaps or determining "what to build" Crafting exhaustive PRDs, managing backlogs, or detailing every screen or edge case Creating technical solutions or software architecture Principal Product Manager Key Responsibilities Ensure desired product outcomes are achieved and validated through data analysis. Basic Requirements A minimum of 4 years in a product leadership role with experience in shaping product vision and owning the core problem-solution hypothesis. Proven track record of launching at least one product that reached users, with demonstrated learning from usage data or outcomes. Passion for integrating AI into daily work tasks such as research, analysis, synthesis, or strategy. About LearnWith.AI LearnWith.AI is an edtech startup that leverages AI and subject matter experts to cultivate a new way of learning. Our unique approach leverages 50+ years of learning science, cutting-edge data analytics and AI-powered coaching. In doing so, we can help students learn more, learn faster, and learn better - and have fun while doing it. We are a remote-first company that hires globally via Crossover. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5599-IN-COUNTRY-PrincipalProdu.002 Show more Show less

We're looking for a financial sharp-shooter who's tired of explaining the past and ready to architect the future. If you've got the chops to turn a spreadsheet into a strategy weapon and the curiosity to let AI tear down old workflows, this role will feel like home. IgniteTech isn't your average software company. We grow through bold acquisitions and real operational reinvention, and then we scale those businesses with precision, data, and speed. This role sits at the nerve center of that machine, using generative AI to help us predict what's coming, price intelligently, and push back hard on wasteful spend. This is not a backwards-facing FP&A role. It's not month-end reporting. It's not about polishing slide decks for decisions already made. You'll build live, AI-assisted forecasting models that drive exec planning cycles. You'll map vendor ROI and force hard calls on what we keep and what we kill. You'll ship dashboards and insights that make or break product packaging, pricing strategy, and vendor deals. Your work will influence decisions at the portfolio level—think hundreds of millions in revenue. You'll sit inside a cross-functional finance and ops team that's building the system behind smarter enterprise software businesses. If you bring precision, strategic depth, and storytelling clarity to your financial work, and you're excited to wield AI tools to move faster and think deeper, we want to hear from you! What You Will Be Doing Produce dynamic forecasting models that project revenue trends and vendor spend, enabling scenario planning and decision support for pricing, product, and procurement Deliver data-driven analyses that evaluate vendor performance, identify cost and risk opportunities, and support strategic vendor management decisions Create and present executive-ready dashboards and reports that distill complex financial insights into actionable recommendations for senior leadership What You Won’t Be Doing Routine month-end closing and reconciliation tasks Creating static financial reports that merely explain historical performance Maintaining legacy spreadsheet systems or manual data entry Preparing standard budget variance analyses Business Intelligence Analyst Key Responsibilities Maximize revenue performance and optimize vendor-related spend through sophisticated financial modeling, AI-driven insights, and cross-functional collaboration Basic Requirements Hands-on experience using Generative AI tools (LLMs, copilots, automation agents) to accelerate financial work Previous experience with revenue and cost management About IgniteTech If you want to work hard at a company where you can grow and be a part of a dynamic team, join IgniteTech! Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re doing it in an entirely remote workplace that is focused on building teams of top talent and operating in a model that provides challenging opportunities and personal flexibility. A career with IgniteTech is challenging and fast-paced. We are always looking for energetic and enthusiastic employees to join our world-class team. We offer opportunities for personal contribution and promote career development. IgniteTech is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5583-IN-COUNTRY-BusinessIntell.001 Show more Show less

Elite sales professionals: Stop wasting 30% of your day on low-value tasks. At IgniteTech, we're weaponizing generative AI to transform B2B sales—not with incremental improvements, but with revolutionary tools that deliver 10x productivity gains. This isn't about theory or modest efficiency tweaks; this is about fundamentally reinventing how sales teams convert prospects and delight customers. As our Business Development Specialist, you'll pioneer AI-driven solutions that eliminate sales friction and amplify revenue generation. We're seeking proven B2B sales professionals who've mastered generative AI applications and are ready to deploy that expertise at scale. Join the vanguard of sales transformation at IgniteTech. This role demands someone who can bridge advanced AI capabilities with frontline sales realities to create solutions that deliver measurable, significant results. The future of sales is being written now—be the author, not the reader. What You Will Be Doing Engineer and deploy GenAI solutions that eliminate friction points in the sales process, from lead qualification to proposal generation Develop sophisticated AI tools for lead scoring, customer data analysis, sales forecasting, and automated proposal creation that deliver measurable improvements to conversion rates Establish feedback mechanisms from sales teams and customers to continuously refine AI tools, ensuring they consistently exceed performance benchmarks Collaborate with sales leadership to identify high-impact opportunities where AI can remove obstacles and accelerate deal velocity What You Won’t Be Doing Conducting academic research or theoretical explorations of AI without practical application Implementing basic automation that delivers only marginal improvements to sales processes Focusing on general productivity tools without specific sales applications Managing traditional sales operations without leveraging advanced AI capabilities Business Development Specialist Key Responsibilities Transform sales productivity metrics through strategic deployment of cutting-edge AI tools that eliminate inefficiencies and amplify the effectiveness of every customer interaction. Basic Requirements Demonstrated expertise in generative AI implementation beyond basic use cases—you've built custom GPTs, automated complex workflows, and deployed AI solutions that delivered measurable business outcomes Minimum 2 years of direct B2B software sales experience with verifiable success metrics Proven ability to translate sales challenges into technical requirements for AI-powered solutions Experience gathering stakeholder feedback and iterating on technology solutions to improve performance Nice-to-have Requirements Experience with sales enablement platforms and CRM customization Background in sales operations or sales engineering Familiarity with prompt engineering and LLM fine-tuning techniques Track record of leading technology adoption initiatives within sales organizations About IgniteTech If you want to work hard at a company where you can grow and be a part of a dynamic team, join IgniteTech! Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re doing it in an entirely remote workplace that is focused on building teams of top talent and operating in a model that provides challenging opportunities and personal flexibility. A career with IgniteTech is challenging and fast-paced. We are always looking for energetic and enthusiastic employees to join our world-class team. We offer opportunities for personal contribution and promote career development. IgniteTech is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5265-IN-COUNTRY-BusinessDevelo Show more Show less

Job Address 10123 Alliance Road, Suite 320 Blue Ash, OH 45242 Medicare Biller The CommuniCare Family of Companies currently owns/manages over 100 World-Class Nursing and Rehabilitation Centers, Specialty Care Centers, and Assisted Living Communities throughout Ohio, Missouri, Pennsylvania, Indiana, West Virginia, Virginia, and Maryland. Since 1984, CommuniCare Health Services has provided superior, comprehensive management services for the development and management of adult living communities. CommuniCare Health Services is currently recruiting a Medicare Biller for our Central Billing Office in Cincinnati, OH. PURPOSE/BELIEF STATEMENT The position of Medicare Biller is responsible for billing, receivables auditing, and collections activities for services provided to patients in the facilities assigned. Ultimately they are responsible for hitting their cash collection goals each month and minimizing the impact of Bad Debt for the buildings/facilities assigned to them. What We Offer As a CommuniCare employee you will enjoy competitive wages and PTO plans. We offer you a menu of benefit options from life and disability plans to medical, dental and vision coverage, from quality benefit carriers. We also offer 401(k) with employer match and Flexible Spending Accounts. Qualified candidates, forward your resume for a chance to join the World Class team at CommuniCare! Qualifications / Experience Requirements Knowledge of Medicare & Secondary Billing Guidelines Previous experience billing various Medicare and Co-insurance companies and understanding the requirements for each payor Claims appeal/resolution expertise preferred 2 - 4 years advanced education beyond high school, or comparable work experience Strong verbal and written skills are required in order to interact with insurance companies to resolve unpaid claims via telephone and written correspondence Professional appearance and mannerisms Ability to work as part of a team Computer skills including, but not limited to Microsoft Word, Excel, and Outlook Knowledge of Medicare DDE, Point Click Care and Quadax preferred Job Duties & Responsibilities Verify receipt of monthly triple check forms and audit for accuracy per triple check policy prior to claims submission Review of Medicare A, Medicare A No Pays/Benefit Exhaust, Medicare B, and Medicare Secondary Payer claims for accuracy and timely submission per Medicare, Commercial, and Medicaid billing guidelines Submission of Medicare Advantage Copy claims As Medicare payment occurs, identify and submit billing for secondary claims that do not automatically crossover to secondary insurance Daily cash posting of Medicare and Secondary payments per Cash Postings policy Follow-up on unpaid claims and document account within standard billing cycle time frame (Medicare: 16 days after submission , Commercial/Medicaid Coinsurance: 14-21 days after submission) Monitor for and report Medicare additional development requests (ADR’s) per process guidelines Identify and submit necessary rebilling for secondary / tertiary claims during follow-up Conduct account research and analysis Submission of write offs for uncollectable accounts Identify and create batches for necessary billing adjustments Interact with facility staff to resolve outstanding issues Participate in monthly A/R reviews Participate in the month end close process. Other various duties as assigned About Us A family-owned company, we have grown to become one of the nation’s largest providers of post-acute care, which includes skilled nursing rehabilitation centers, long-term care centers, assisted living communities, independent rehabilitation centers, and long-term acute care hospitals (LTACH). Since 1984, we have provided superior, comprehensive management services for the development and management of adult living communities. We have a single job description at CommuniCare, "to reach out with our hearts and touch the hearts of others." Through this effort we create "Caring Communities" where staff, residents, clients, and family members care for and about one another. Show more Show less

If you’re the kind of engineer who gets bored writing the same flaky test cases and maintaining brittle scripts, this role will feel like a jailbreak. We're looking for someone who can wield AI like a weapon in QA. You’ll own the creation of intelligent, adaptive test automation frameworks that evolve with the product. You’ll use GenAI to do what QA was never allowed to before: simulate edge-case user behaviors, generate stress conditions on the fly, and surface the bugs nobody else knew to look for. Most orgs are stuck chasing regressions and waiting for builds to break. We’re building something different. Our team is embedded directly in the product loop, not tacked on at the end. We’re automating QA workflows by having GenAI generate test plans, scripts, and even test data from live product requirements. You won’t be waiting around for tickets; you’ll be building the AI layer that anticipates issues before users ever see them. This isn’t a job for someone looking to stick to tried-and-true tools and manual testing rituals. This is QA redefined — built on automated quality analytics, AI-simulated failure scenarios, and real-time test coverage feedback that actually shapes release decisions. You won’t be validating someone else’s work; you’ll be shipping the system that keeps quality from slipping through the cracks. It’s fast, it’s messy, and it’s deeply technical. You’ll join a high-velocity, AI-first product team that is focused on building the core of our AI-powered user experience. If you’ve got the chops to engineer scalable automation frameworks, can think like a detective with code, and aren’t afraid to bend AI to your will, apply now! What You Will Be Doing Implement and maintain AI-based test automation frameworks to increase test coverage and efficiency Use GenAI tools to analyze testing outcomes, identify patterns in defects, and provide actionable insights for continuous improvement Employ GenAI to simulate user scenarios, stress conditions, and edge cases to uncover potential issues before they impact users What You Won’t Be Doing Manually writing repetitive test scripts that quickly become obsolete Solely focusing on post-release bug tracking rather than proactive prevention Working in isolation from the development team and product lifecycle QA Automation Engineer Key Responsibilities Enable bug-free, high-performance releases through QA automation using AI tools and quality audits, maintaining the quality of releases Basic Requirements At least 2 years of experience in QA engineering, with hands-on experience in test automation frameworks Experience using or building with GenAI tools for development or QA Nice-to-have Requirements Familiarity with continuous integration/continuous deployment (CI/CD) pipelines Experience in a fast-paced startup environment About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5603-IN-Chennai-QAAutomationEn Show more Show less

Every second, the internet gets messier. Content floods in from humans and machines alike—some helpful, some harmful, and most of it unstructured. Forums, blogs, knowledge bases, event pages, community threads: these are the lifeblood of digital platforms, but they also carry risk. Left unchecked, they can drift into chaos, compromise brand integrity, or expose users to misinformation and abuse. The scale is too big for humans alone, and AI isn’t good enough to do it alone—yet. That’s where we come in. Our team is rebuilding content integrity from the ground up by combining human judgment with generative AI. We don’t treat AI like a sidekick or a threat. Every moderator on our team works side-by-side with GenAI tools to classify, tag, escalate, and refine content decisions at speed. The edge cases you annotate and the feedback you give train smarter systems, reduce false positives, and make AI moderation meaningfully better with every cycle. This isn’t a job where you manually slog through a never-ending moderation queue. It’s not an outsourced content cop role. You’ll spend your days interacting directly with AI to make decisions, flag patterns, streamline workflows, and make sure the right content sees the light of day. If you’re the kind of person who thrives on structured work, enjoys hunting down ambiguity, and finds satisfaction in operational clarity, this job will feel like a control panel for the future of content quality. You’ll be joining a team obsessed with platform integrity and operational scale. Your job is to keep the machine running smoothly: managing queues, moderating edge cases, annotating training data, and making feedback loops tighter and faster. If you’ve used tools like ChatGPT to get real work done—not just writing poems or brainstorming ideas, but actually processing or classifying information—this is your next level. What You Will Be Doing Review and moderate user- and AI-generated content using GenAI tools to enforce platform policies and maintain a safe, high-quality environment Coordinate content workflows across tools and teams, ensuring timely processing, clear tracking, and smooth handoffs Tag edge cases, annotate training data, and provide structured feedback to improve the accuracy and performance of AI moderation systems What You Won’t Be Doing A boring content moderation job focused on manually reviewing of blogpost after blogpost An entry-level admin role with low agency or impact, just checking boxes in a queue Basic Requirements AI Content Reviewer key responsibilities At least 1 year of professional work experience Hands-on experience using GenAI tools (e.g., ChatGPT, Claude, Gemini) in a professional, academic, or personal productivity context Strong English writing skills About IgniteTech If you want to work hard at a company where you can grow and be a part of a dynamic team, join IgniteTech! Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re doing it in an entirely remote workplace that is focused on building teams of top talent and operating in a model that provides challenging opportunities and personal flexibility. A career with IgniteTech is challenging and fast-paced. We are always looking for energetic and enthusiastic employees to join our world-class team. We offer opportunities for personal contribution and promote career development. IgniteTech is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $15 USD/hour, which equates to $30,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5593-IN-Chennai-AIContentRevie.002 Show more Show less

Imagine a role where you're not just maintaining the status quo but revolutionizing it. As a seasoned DevOps engineer, you’ll dive into the heart of legacy systems, transforming them into efficient, automated infrastructures. We’re searching for an AWS maestro who thrives in environments demanding 99.9% uptime, where each acquired product presents a unique puzzle. Your challenge? To migrate these diverse systems into a unified, scalable AWS architecture, complete with robust monitoring and automation that minimizes incidents. While many roles focus on a single stack, we offer the opportunity to harmonize multiple stacks, enhancing efficiency without causing disruption. Instead of isolating databases, you'll strategically consolidate them to maximize cost-effectiveness and management efficiency across our portfolio. This isn’t a position for those content with routine maintenance; it’s for innovators eager to transform chaos into order. From infrastructure migrations to AI-powered automation, performance tuning, and cost optimization, you'll oversee it all. You'll diagnose issues, orchestrate seamless cloud migrations with minimal downtime, and employ AI/ML to automate significant portions of your responsibilities. With the power to make critical infrastructure decisions, you won’t be bogged down by endless approvals. If you relish the challenge of untangling complex systems and ensuring they operate seamlessly, this role is your ideal playground. However, if you require constant guidance, struggle with multiple tech stacks, or prefer starting from scratch rather than optimizing existing systems, this might not be the fit for you. If you're ready to take charge of a high-impact infrastructure role with ample scope for building, optimizing, and automating at scale, we invite you to apply! What You Will Be Doing Leading intricate infrastructure transitions, including moving from legacy systems to AWS cloud environments and lift-and-shift migrations. Crafting and executing monitoring strategies and developing automations for system monitoring, software deployments, and operational workflows. Engaging in system monitoring, backups, incident management, database migrations, configurations, and cost optimization. What You Won’t Be Doing Spending your days in Jira or endless status meetings – we value proactive solution drivers over problem trackers. Being stuck maintaining outdated systems – you'll be empowered to initiate significant improvements. Waiting on bureaucratic approval chains – you'll have the autonomy to implement immediate solutions for incidents. Confining yourself to narrow technical silos – this role demands both broad and deep expertise. Struggling for budget to enact vital improvements – we recognize the importance of investing in infrastructure. Senior DevOps Engineer Key Responsibilities Enhance the reliability and standardization of our cloud infrastructure across a growing product range by implementing effective monitoring, automation, and AWS best practices. Basic Requirements Extensive AWS infrastructure knowledge (this is our main platform – experience with other clouds isn't sufficient). Proficient programming in Python or JavaScript for automation and tooling development. Experience in managing and migrating production databases with various engines (including MySql, Postgres, Oracle, MS-SQL). Advanced skills in Docker/Kubernetes. Experience with infrastructure automation tools (Terraform, Ansible, or CloudFormation). Expertise in Linux systems administration. About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5236-IN-NewDelhi-SeniorDevOpsEn.007 Show more Show less

Ready to be the architect of change in a dynamic multi-stack environment? We're seeking a DevOps virtuoso who gets excited about transforming complex, legacy infrastructure into a streamlined AWS powerhouse. This isn't your typical "keep the servers running" role – it's an opportunity to revolutionize how multiple acquired products operate in the cloud. Picture yourself as the mastermind behind a massive infrastructure evolution, where you'll tackle everything from AI-driven automation to zero-downtime migrations. We're flipping the script on traditional infrastructure management: instead of maintaining isolated systems, you'll be crafting elegant solutions that bring order to chaos and efficiency to fragmentation. If you're the type who sees a tangled web of systems and immediately starts mapping out the perfect AWS architecture in your head, we need to talk. This role combines the thrill of problem-solving with the authority to implement real solutions – no red tape, just results. What You Will Be Doing Orchestrate sophisticated cloud migrations that transform legacy systems into modern AWS infrastructure with surgical precision Design and deploy intelligent monitoring systems and automation pipelines that make operational excellence the norm, not the exception Lead critical infrastructure initiatives including system optimization, database transformations, and cost-efficiency programs What You Won’t Be Doing Drowning in bureaucratic processes or endless status updates - we're about action, not administration Babysitting legacy systems - you'll be empowered to modernize and optimize Waiting for approval chains - you'll have the autonomy to make critical decisions Working in isolation - this role demands cross-functional technical expertise Begging for resources - we prioritize infrastructure excellence DevOps Architect Key Responsibilities Spearhead the evolution of our cloud infrastructure ecosystem by implementing cutting-edge monitoring solutions, intelligent automation systems, and AWS architectural best practices across our diverse product portfolio. Basic Requirements Proven AWS infrastructure mastery - this is non-negotiable; experience with other clouds alone isn't sufficient Advanced programming capabilities in Python or JavaScript for developing sophisticated automation solutions Extensive database management expertise across multiple engines (MySQL, Postgres, Oracle, MS-SQL) Professional-level containerization skills with Docker and Kubernetes Demonstrated proficiency with infrastructure-as-code tools (Terraform, Ansible, or CloudFormation) Expert-level Linux systems administration capabilities About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5236-IN-NewDelhi-DevOpsArchitec.006 Show more Show less

Step into the future of marketing and community engagement with IgniteTech, where AI-native systems redefine the landscape by automating at unparalleled scale and speed. What You Will Be Doing Build and ship functional AI prototypes in under 24 hours that immediately automate real business workflows. Own AI solutions end-to-end, from design to deployment to monitoring, without hand-holding or bottlenecks. Drive continuous automation across the business by identifying new opportunities and iterating on past solutions to keep pace with evolving needs and capabilities. What You Won’t Be Doing Spending your days tweaking Jira tickets or being stuck in a DevOps cycle without seeing real impact. Being handed specifications to execute without room for innovation or ownership. Working in an environment where AI is a mere afterthought rather than the core of the solution. Technical Lead Key Responsibilities Lead the transformation of manual marketing operations and community platforms into AI-driven engines delivering exponential business impact. Basic Requirements AI-First Mindset (if your instinct is to write code first and then use AI tools to verify or enhance your code, rather than the other way around, then please do not apply). At least 5 years of software engineering experience. Professional experience integrating AI/LLMs (via APIs, prompt engineering, or automation) into real-world applications. Proficiency with cloud infrastructures (AWS, GCP, or Azure) and building scalable, distributed solutions. About IgniteTech If you want to work hard at a company where you can grow and be a part of a dynamic team, join IgniteTech! Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re doing it in an entirely remote workplace that is focused on building teams of top talent and operating in a model that provides challenging opportunities and personal flexibility. A career with IgniteTech is challenging and fast-paced. We are always looking for energetic and enthusiastic employees to join our world-class team. We offer opportunities for personal contribution and promote career development. IgniteTech is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5591-IN-NewDelhi-TechnicalLead.002 Show more Show less

Ready to revolutionize quality assurance with artificial intelligence? We're not looking for traditional QA engineers who follow the same old playbook—we need a visionary who sees AI as the ultimate testing companion. In this role, you'll pioneer intelligent testing frameworks that learn, adapt, and evolve alongside our products. Forget about mundane test maintenance; you'll harness the power of generative AI to simulate unpredictable user behaviors, create dynamic stress conditions, and uncover hidden bugs that conventional testing would never detect. Unlike traditional QA teams that operate in isolation, you'll be integrated directly into our product development cycle. Imagine building AI systems that automatically generate comprehensive test plans from product requirements, creating a proactive quality shield rather than a reactive bug-catching net. This isn't about waiting for assignments—it's about engineering the future of quality assurance. We're redefining what QA means through AI-powered quality analytics, intelligent failure simulations, and real-time coverage insights that directly influence release decisions. This role demands technical depth, innovative thinking, and comfort with rapid iteration. You won't just be finding bugs; you'll be architecting the intelligent systems that prevent them from occurring in the first place. Join our cutting-edge, AI-first product team where your expertise in automation frameworks and your detective-like approach to code quality will be valued. If you're ready to transform QA through the strategic application of artificial intelligence, we want to hear from you! What You Will Be Doing Architect and evolve sophisticated AI-driven test automation frameworks that scale with our growing product ecosystem Leverage generative AI technologies to analyze test results, identify defect patterns, and deliver data-driven quality improvement recommendations Create AI models capable of simulating complex user behaviors, stress conditions, and edge cases to proactively identify potential product vulnerabilities Quality Assurance Developer Key Responsibilities Safeguard product quality through innovative AI-powered automation strategies, comprehensive quality audits, and intelligent monitoring systems that ensure consistently exceptional releases Basic Requirements Minimum 2 years of professional experience in quality assurance engineering with demonstrated expertise in designing and implementing test automation frameworks Practical experience implementing or developing with generative AI tools in either development or quality assurance contexts About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5603-IN-NewDelhi-QualityAssuran.001 Show more Show less

Every second, the internet gets messier. Content floods in from humans and machines alike—some helpful, some harmful, and most of it unstructured. Forums, blogs, knowledge bases, event pages, community threads: these are the lifeblood of digital platforms, but they also carry risk. Left unchecked, they can drift into chaos, compromise brand integrity, or expose users to misinformation and abuse. The scale is too big for humans alone, and AI isn’t good enough to do it alone—yet. That’s where we come in. Our team is rebuilding content integrity from the ground up by combining human judgment with generative AI. We don’t treat AI like a sidekick or a threat. Every moderator on our team works side-by-side with GenAI tools to classify, tag, escalate, and refine content decisions at speed. The edge cases you annotate and the feedback you give train smarter systems, reduce false positives, and make AI moderation meaningfully better with every cycle. This isn’t a job where you manually slog through a never-ending moderation queue. It’s not an outsourced content cop role. You’ll spend your days interacting directly with AI to make decisions, flag patterns, streamline workflows, and make sure the right content sees the light of day. If you’re the kind of person who thrives on structured work, enjoys hunting down ambiguity, and finds satisfaction in operational clarity, this job will feel like a control panel for the future of content quality. You’ll be joining a team obsessed with platform integrity and operational scale. Your job is to keep the machine running smoothly: managing queues, moderating edge cases, annotating training data, and making feedback loops tighter and faster. If you’ve used tools like ChatGPT to get real work done—not just writing poems or brainstorming ideas, but actually processing or classifying information—this is your next level. What You Will Be Doing Review and moderate user- and AI-generated content using GenAI tools to enforce platform policies and maintain a safe, high-quality environment Coordinate content workflows across tools and teams, ensuring timely processing, clear tracking, and smooth handoffs Tag edge cases, annotate training data, and provide structured feedback to improve the accuracy and performance of AI moderation systems What You Won’t Be Doing A boring content moderation job focused on manually reviewing of blogpost after blogpost An entry-level admin role with low agency or impact, just checking boxes in a queue Basic Requirements AI Content Reviewer key responsibilities At least 1 year of professional work experience Hands-on experience using GenAI tools (e.g., ChatGPT, Claude, Gemini) in a professional, academic, or personal productivity context Strong English writing skills About IgniteTech If you want to work hard at a company where you can grow and be a part of a dynamic team, join IgniteTech! Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re doing it in an entirely remote workplace that is focused on building teams of top talent and operating in a model that provides challenging opportunities and personal flexibility. A career with IgniteTech is challenging and fast-paced. We are always looking for energetic and enthusiastic employees to join our world-class team. We offer opportunities for personal contribution and promote career development. IgniteTech is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $15 USD/hour, which equates to $30,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5593-IN-NewDelhi-AIContentRevie.002 Show more Show less

MASTER THE ALGORITHM, MANIPULATE THE CULTURE We're seeking an AI Marketing Strategist who doesn't just "do social," but weaponizes it. You spot trending sounds before the algorithm catches on. You instinctively know when to deploy a meme, ignite a thread, or let AI handle the volume while you orchestrate the magic. If you thrive on high stakes, rapid execution, and the art of shaping brand narratives at scale with cutting-edge tools, we're waiting for you. At IgniteTech, we don't layer AI over outdated workflows—AI IS the workflow. You'll command generative engines to produce multi-platform campaigns, architect intelligent community engagement systems that evolve in real-time, and fine-tune content based on live sentiment feedback loops. This isn't about maximizing reach; it's about bending culture to your brand's advantage, consistently and deliberately. This position demands someone who can read the digital crowd's pulse, transform insights into strategy, and feed it into self-improving AI systems. You'll dedicate 70% of your time engineering creative campaigns and 30% actively sculpting brand presence by wielding AI as your amplification engine. Join our lean, AI-first team that drives visible business outcomes—accelerated growth, deeper loyalty, and communities that actively engage. What You Will Be Doing Design and deploy AI-powered social campaigns across multiple platforms with weekly or bi-weekly cadence, ensuring maximum cultural relevance and engagement Architect and implement community engagement modules using AI agents and automated workflows that adapt in real-time to online conversations Transform cultural insights and trend analysis into actionable AI-driven marketing strategies that position brands ahead of the curve Continuously optimize AI systems to improve content quality, engagement metrics, and community satisfaction What You Won’t Be Doing Manual content creation or community moderation—you'll be designing systems, not operating within them Basic data analysis or reporting—our AI handles the metrics while you focus on strategic interpretation Waiting for approval chains or navigating bureaucratic processes—we move at the speed of digital culture Managing traditional marketing calendars or attending excessive status meetings—your time is too valuable AI Marketing Strategist Key Responsibilities Drive measurable acceleration in social engagement metrics, brand loyalty indicators, and community satisfaction through strategic deployment of AI-powered marketing systems. Basic Requirements Minimum 3 years of proven experience in marketing or digital strategy with demonstrated success executing social media, community, and/or brand campaigns Verifiable experience with AI-enabled marketing tools or analytics platforms (HubSpot automation, Jasper, Buffer, etc.) and exceptional ability to rapidly master new technologies Strategic mindset that can translate cultural trends into actionable marketing opportunities Demonstrated ability to work autonomously in fast-paced environments with minimal supervision Nice-to-have Requirements Experience with prompt engineering or fine-tuning language models for marketing applications Background in community building or influencer strategy development Understanding of sentiment analysis and social listening tools About IgniteTech If you want to work hard at a company where you can grow and be a part of a dynamic team, join IgniteTech! Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re doing it in an entirely remote workplace that is focused on building teams of top talent and operating in a model that provides challenging opportunities and personal flexibility. A career with IgniteTech is challenging and fast-paced. We are always looking for energetic and enthusiastic employees to join our world-class team. We offer opportunities for personal contribution and promote career development. IgniteTech is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5600-IN-NewDelhi-AIMarketingStr.002 Show more Show less

Forget everything you know about traditional technical support. At Trilogy, we've revolutionized the support landscape through cutting-edge AI integration across our 100+ enterprise software products. While our intelligent systems handle routine inquiries, you'll be tackling only the most intellectually stimulating challenges—the puzzles that even our sophisticated AI can't crack. Industry data reveals a troubling truth: approximately 60% of support tickets require escalation because frontline teams lack sufficient expertise. We've eliminated this inefficiency by creating a support ecosystem where only the most complex issues reach our elite technical analysts. This role demands immediate impact. There's no gradual onboarding or extended training period—you must hit the ground running, navigate ambiguity independently, and solve problems without constant direction. If self-sufficiency isn't your strength, this position isn't for you. For the right candidate, this opportunity offers unprecedented professional development. You'll rapidly expand your technical repertoire across diverse products while directly enhancing our AI capabilities and upholding Trilogy's exceptional support standards. Ready to embrace the challenge? We're eager to hear from you. What You Will Be Doing Serve as the human intelligence complement to our AI systems, addressing sophisticated technical challenges that require nuanced problem-solving beyond algorithmic capabilities, while simultaneously training our AI to handle similar issues in the future What You Won’t Be Doing Enjoying a leisurely onboarding process—our accelerated timeline expects proficiency across multiple products within your first 30 days Finding refuge in managerial hand-holding—your success hinges on your ability to overcome obstacles independently and resourcefully Senior Technical Support Analyst Key Responsibilities Seamlessly blend human technical expertise with AI capabilities to resolve complex customer issues, creating a symbiotic relationship that continuously improves our support ecosystem and elevates customer satisfaction Basic Requirements Minimum 4 years of demonstrated experience in technical support or engineering environments with proven problem-solving capabilities Sophisticated generative AI expertise beyond basic applications—demonstrated ability to create custom workflows, develop specialized GPTs, and implement automation solutions (simply using AI for content creation or information gathering is insufficient) About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-3330-IN-NewDelhi-SeniorTechnica-2.010 Show more Show less

In most companies, traditional customer support is often plagued by inefficiency and mediocrity. Support engineers frequently waste time on repetitive tasks or struggle with problems outside their narrow expertise. Data shows that over 60% of tickets get escalated because the first line of defense lacks the skills or knowledge to resolve them. At Trilogy, we don't do traditional. Managing over 100 enterprise software products, we've redefined customer support with advanced AI. Most issues are handled by our AI-powered chatbot, leaving only the most complex challenges for our engineers. That means every ticket you touch is difficult, varied, and requires creative problem-solving. In this role, there's no time for hand-holding or "learning the ropes" at a leisurely pace. If you need constant guidance, struggle to self-learn, or tend to ask obvious questions, you won't last two weeks. Success requires a proactive mindset, the ability to adapt quickly, and the drive to figure things out independently. If you're ready to step up and tackle the toughest problems in customer support, this role will accelerate your growth like nothing else. You'll gain unparalleled technical expertise across a massive product portfolio while contributing directly to Trilogy's reputation for excellence. If you are up to the task of pushing your limits, we'd love to see you apply. What You Will Be Doing AI-Augmented Customer Resolutions: Analyze complex tickets escalated by AI systems, apply human expertise to areas where AI falls short, and then close the gap by improving the AI system What You Won’t Be Doing Taking two whole months to get up to speed; you will be expected to ramp up one several products within the first month (we are aware this is aggressive) Relying on your managers for help; if you are not adept at unblocking yourself, you will likely struggle in this role Application Support Engineer Key Responsibilities Integrate technical human expertise and AI capabilities to deliver exceptional customer support, focusing on complex issues that AI cannot yet fully resolve Basic Requirements At least 4 total years of experience in a technical customer support or engineering role Advanced generative AI proficiency (i.e., use of multiple AI tools, ability to automate workflows and custom GPTs); if you've only used LLMs for research, learning, brainstorming, or content generation, that will be deemed insufficient Nice-to-have Requirements About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-3330-IN-NewDelhi-ApplicationSup.031 Show more Show less