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Assistant Category Manager Mosaic Wellness

2.0 - 6.0 years

0 Lacs

thane, maharashtra

On-site

You will play a crucial role in building and growing the business for Little Joys with a focus on customer satisfaction. Your responsibilities will include: - **Customer obsession & insight**: - Maintain a deep understanding of consumer behavior, triggers, barriers, and trends. - Translate customer insights into product and communication propositions to build emotional trust and customer loyalty. - Promote a consumer-first mindset across product, marketing, and operations. - **Customer experience & NPS**: - Design and implement initiatives to enhance Net Promoter Score (NPS) and repeat purchase rates. - Identify and address experience breakpoints to improve onboarding, delivery, and support ...

Posted 2 days ago

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