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Head of Customer Success Lytegen

5.0 - 9.0 years

0 Lacs

punjab

On-site

As the Head of Customer Success at our company, you will be responsible for designing, building, and leading the customer success department from the ground up. Your role will involve more than just managing accounts; you will need to create scalable systems, playbooks, and teams to support our growth towards a $100M solar business. Key Responsibilities: - **Department Setup & Strategy**: - Build the customer success/service function from scratch. - Develop Standard Operating Procedures (SOPs), engagement playbooks, and training materials. - Implement systems and tools that can scale with the business growth. - **Customer Experience & Metrics**: - Implement and track Net Promoter Score (NPS)...

Posted 2 days ago

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