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6.0 - 11.0 years
2 - 6 Lacs
Uttar Pradesh
Work from Office
Acquisition Manager-RL SALES-Sales Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job Requirements Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) ThinkerDoer 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.
Posted 2 weeks ago
1.0 - 2.0 years
3 - 5 Lacs
Haryana
Work from Office
Job Name Premier Acquisition Manager Grade M2 (Deputy Manager) JOB ROLE : Acquisition of HNI's only. Selling TPP and Generating Revenue. Building CASA book size. Conducts regular promotional and customer events to generate leads Cross selling of MF, Gold, Insurance and asset products. JOB REQUIREMENT: Good coordinator with different channels. Excellent communication skills. Should have some knowledge and experience in Portfolio Management. Should have some existing base of customers Having more than 1-2 year work experience
Posted 2 weeks ago
6.0 - 11.0 years
3 - 7 Lacs
Kerala
Work from Office
Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job Requirements: Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) ThinkerDoer 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT
Posted 2 weeks ago
3.0 - 4.0 years
2 - 4 Lacs
Gujarat
Work from Office
Elite Relationship Manager Department Retail Liabilities Location Number of Positions Level Manger / Senior Manager Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets . Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction 3 to 4 years work experience, At least 1+ years at Relationship Manager Role. Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self motivated with a passion to achieve.
Posted 2 weeks ago
1.0 - 2.0 years
3 - 5 Lacs
Punjab
Work from Office
Job Name Premier Acquisition Manager Grade M2 (Deputy Manager) JOB ROLE : Acquisition of HNI's only. Selling TPP and Generating Revenue. Building CASA book size. Conducts regular promotional and customer events to generate leads Cross selling of MF, Gold, Insurance and asset products. JOB REQUIREMENT: Good coordinator with different channels. Excellent communication skills. Should have some knowledge and experience in Portfolio Management. Should have some existing base of customers Having more than 1-2 year work experience
Posted 2 weeks ago
3.0 - 8.0 years
5 - 9 Lacs
Andhra Pradesh
Work from Office
Affluent Relationship Manager JD Job Role- Develop new and existing HNI customer relationships for Priority Business by in - depth profiling of the client to identify opportunities and match these opportunities to products/solutions provided by the Kotak Group. Generate business actions across liabilities, assets and fee products to sustain and achieve growth in relationship value, revenues and client stickiness. Formulate and implement the sales plan to acquire new HNI clients and increase the customer base. Use investment expertise to conduct client portfolio reviews and showcase products as per clients requirements. Ensure client contactability at all times through regular connect with them in weekly/monthly calls. Resolve client queries for the managed book within the specified TAT. Plan and conduct special sales initiatives and events for prospective and existing clients. Endure adherence to all bank and regulatory processes at all times. Job Requirement: Aptitude to deliver high quality customer service by using organization and interpersonal skills. Decision making skills with strong sense of ownership. Experience in portfolio management, building and maintaining HNI customer relationships.
Posted 2 weeks ago
1.0 - 2.0 years
3 - 5 Lacs
Maharashtra, Kusumbe Kh
Work from Office
Job Name Premier Acquisition Manager JOB ROLE : Acquisition of HNI's only. Selling TPP and Generating Revenue. Building CASA book size. Conducts regular promotional and customer events to generate leads Cross selling of MF, Gold, Insurance and asset products. JOB REQUIREMENT: Good coordinator with different channels. Excellent communication skills. Should have some knowledge and experience in Portfolio Management. Should have some existing base of customers Having more than 1-2 year work experience
Posted 2 weeks ago
6.0 - 8.0 years
3 - 5 Lacs
Orissa
Work from Office
Deputy Branch Manager Branch Banking Lead a team of Relationship Managers / Sr. Branch Relationship Managers. Ensuring the sales of CASA, TPP and other asset products through Relationship Managers / Sr. Branch Relationship Managers. Driving customer coverage and Ensuring customer engagement & Retention. Drive productivity through the team assigned Desired Candidate Profile High energy and drive with a Blend of Sales and Service. Ability to manage and motivate front office staff. Customer First attitude. Graduate6 8 years of experience. Post Graduate4 - 6 years of experience. Should be Persuasive with excellent interpersonal skills.
Posted 2 weeks ago
2.0 - 3.0 years
6 - 10 Lacs
Rajasthan
Work from Office
Business Relationship Manager - WC-Working Capital-Sales Business Relationship Manager Department Business Banking Assets Location Position Grade Deputy Manager / Manager / Sr. Manager Business Relationship Manager Manage and service existing portfolio of WC clients including renewal and enhancement of limits Build strong and effective relationship with Promoters and build client trust and confidence Understand business models, target segments, cash flows and structure WC solutions to best suit customer needs. Ensure growth in the portfolio by way of enhancement and achieve a minimum business target as defined in the SOP. Ensure timely renewal of limits, Ensure timely closure of all pending PDDs. Tracking and liaison with customer for submission of any pending stock statements, stock insurance and stock audit compliance. Visit client locations at frequent intervals to stay connected and ensure growth and functionality of business model. Push client for optimum utilization and track the utilization pattern MOM to identify any unusual transaction. Ensure minimum delinquency and work towards exit of clients identified in EWS. Provide timely advice and keep client updated with latest developments and pitch products beneficial to customer for smoother working. Liaison with internal departments credit/ops/trade desk/branch to facilitate client issues and ensure that the same are resolved within minimum TAT. Drive cross sell products including WC limits and book penetration in allocated set of clients. Generate leads from existing customers and on-board new customers basis existing relationship management.Maintain CASA book and generate float income by opening all group accounts. Job Requirement Experience2-3 years experience in the local market preferably some background in Credit & Sales Knowledge is required - ability to get the customer to buy into the asset proposition- loan amount, rate & fees. Strong Oral and Written Communication Skills Relationship Management Skill & Good influencing skills Job Knowledge- The candidate would need to handle Sales for a gamut of products like WC, LAP, etc
Posted 2 weeks ago
1.0 - 2.0 years
2 - 4 Lacs
Maharashtra
Work from Office
Branch Relationship Manager - Business Development Key Deliverables Responsible for achieving the Business Objectives of the Retail Liabilities Sales Team for the branch and meet the Value, Volume and channel Productivity metrics Responsible for generation of revenues through sale of CASA, X-Sell and Third Party Products like Insurance Responsible for Sourcing High Value CASA customers along with entire Family Banking relationships Sources new to bank customers through external individual efforts and acquisition channel Responsible for successfully contacting 20 customers per day. Responsible for meeting 4 customers/ prospects per day. Responsible for upgrading customers from a lower product category to high Desired Candidate Profile Good communication skills Comfortable working in a full- fledged sales profile / NTB Acquisition Customer orientation High energy levels with a motive to succeed Qualification, Experience & Age Criteria: Graduation qualification in any stream Candidates with 1-2 years of experience in NTB Sales Acquisition roles can apply Age Criteria Maximum 30 Years of age.
Posted 2 weeks ago
2.0 - 3.0 years
2 - 6 Lacs
West Bengal
Work from Office
Premier Acquisition Manager Business Banking KRAs: Responsible for Achieving the Business Objectives of the Retail Liabilities Sales Team for the branch and meet the Value, Volume and channel Productivity metrics Responsible for generation of revenues through sale of CA, X-Sell and Third Party Products like Insurance Responsible for Sourcing High Value CA customers along with entire Family Banking relationships Penetration of Business Banking products like CMS/POS/Beat services to CA customer. Sources new to bank customers through external individual efforts and acquisition channel Desired Candidate Profile: Customer orientation High energy levels with a motive to succeed Had managed & Sourced Business Banking customers Background in order of preference Banking, Financial Services Graduate2-3 years of experience Post Graduate2 -3 years of experience Age Limit 30 Years
Posted 2 weeks ago
1.0 - 6.0 years
2 - 3 Lacs
Orissa
Work from Office
JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.
Posted 2 weeks ago
3.0 - 8.0 years
0 - 0 Lacs
noida, delhi, gurugram
On-site
*URGENT HIRING FOR MNC COMPANIES* POST- BUSINESS DEVELOPEMENT MANAGER Minimum requirement of a candidate Graduation mandatory Minimum 2-3years of experience in Banking Sales OR any sales profile Age 24 - 39 Package UPTO 4 LACKS PER ANNUM(FIXED CTC) AND Depend on interview Benefits- Unlimited incentives + Every 6 months promotion, PF, Mediclaim ,Credit Card facility, Pre Approval Loan facility, Child education loan facility ,on role basis, etc. Note: should be willing to do sales or field work. If Interested Contact immediate on 91756 82578 Whatsapp number 8087188853. Regards, HR Nikita
Posted 2 weeks ago
2.0 - 7.0 years
0 - 0 Lacs
noida, delhi, gurugram
On-site
*URGENT HIRING FOR MNC COMPANIES* POST- BUSINESS DEVELOPEMENT MANAGER Minimum requirement of a candidate Graduation mandatory Minimum 2-3years of experience in Banking Sales OR any sales profile Age 24 - 39 Package UPTO 4 LACKS PER ANNUM(FIXED CTC) AND Depend on interview Benefits- Unlimited incentives + Every 6 months promotion, PF, Mediclaim ,Credit Card facility, Pre Approval Loan facility, Child education loan facility ,on role basis, etc. Note: should be willing to do sales or field work. If Interested Contact immediate on 91756 82578 Whatsapp number 8087188853. Regards, HR Nikita
Posted 2 weeks ago
7.0 - 11.0 years
0 - 0 Lacs
noida, ghaziabad, gandhidham
On-site
COMPANY-MNC COMPANY Job Profile: -AREA MANAGER Location- Pan India Company Graduation mandatory Above 2 years of experience in Field Sales Age 27 - 40 Package UPTO*3.5* To 4LP.A and above Benefits- Unlimited incentives + Every 6 months promotion+ 4-5 lack Mediclaim + 2-3 Credit card +Health Insurance + loan facility + On Role +Job SecurityPF +Gifts , Voucher, Nation And International Trip, Agents Commission, Family Security, Traveling Insurance Email-Id -archanawillpower@gmail.com If any one Interested Contact immediate on- 96658 01126 Or Share Your Resume At
Posted 2 weeks ago
2.0 - 7.0 years
0 - 0 Lacs
noida, ghaziabad, gandhidham
On-site
COMPANY-MNC COMPANY Job Profile: -AREA MANAGER Location- Pan India Company Graduation mandatory Above 2 years of experience in Field Sales Age 27 - 40 Package UPTO*3.5* To 4LP.A and above Benefits- Unlimited incentives + Every 6 months promotion+ 4-5 lack Mediclaim + 2-3 Credit card +Health Insurance + loan facility + On Role +Job SecurityPF +Gifts , Voucher, Nation And International Trip, Agents Commission, Family Security, Traveling Insurance Email-Id -archanawillpower@gmail.com If any one Interested Contact immediate on- 96658 01126 Or Share Your Resume At
Posted 2 weeks ago
1.0 - 6.0 years
2 - 3 Lacs
South Goa, Panaji, Ratnagiri
Work from Office
Openings for Banca sales -Maintain Good relationship with bank & sell the Life insurance -Handling walk in customers & leads provided by the bank -Business development for Life Insurance products candidate can Apply/Refer their CV at 8805901485 Required Candidate profile Any Graduate with minimum 1 year of Life Insurance sales experience in Banca/Bank channel/Broking channel/NBFC Channel/branch banking sales experience can apply Perks and benefits Incentives + allowances +Fast-track promotion
Posted 2 weeks ago
1.0 - 6.0 years
3 - 4 Lacs
Jalandhar, Ludhiana, Ambikapur
Work from Office
Openings for Banca sales -Banca Channel/Bancassurance for General insurance -Handling walk in customers & leads provided by the bank -Business development for Insurance (General/HEALTH/ Life) candidate can Apply/Refer their CV at 8767546566 Required Candidate profile Any Graduate with minimum 1 year of General Insurance(Health/MOTOR/LIFE) sales experience in Banca/Bank channel/Broking channel/NBFC Channel/branch banking sales experience can apply Perks and benefits Incentives + allowances +Fast-track promotion
Posted 2 weeks ago
1.0 - 4.0 years
1 - 4 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Handle the 2 branches of HDFC bank ,handle the walk in customers of the branch Sell life insurance product to the customers. Handle the HNI Customers Share the resume on what App :8956244952. Required Candidate profile Graduate Minimum 1 year experience in life insurance sales Mandatory Age up to 35 Its a sale profile, Perks and benefits Incentives+Allowances.
Posted 2 weeks ago
1.0 - 3.0 years
2 - 4 Lacs
Hyderabad
Work from Office
Greetings from Kotak Mahindra Bank! We at Kotak Mahindra Bank are looking for dynamic sales professionals for the following roles (On the payroll of Kotak Mahindra Bank) if interested in Open Market Field Sales. Acquisition Manager: Grade: Asst. Manager - M1 Maximum Age Limit: 30 Years Job Description: To source customers for Current Account, Saving Account Products of the bank. Acquisition of HNI's only Acquire customer accounts like individuals, small businesses, trusts, associations, societies, corporates. Responsible for Achieving the Business Objectives of the Retail Liabilities Sales Team for the Branch and meet the Value, Volume and channel Productivity metrics Responsible for generation of revenues through sale of CA, X-Sell and Third Party Products like Insurance Contribute towards building CASA book size. Desired Candidate Profile: Excellent communication skills. Should have some existing base of customers (Not Applicable for Fresher's) Graduate/Post Graduate : Fresher's/1-3 years of experience Customer orientation High energy levels with a motive to succeed Note. Dear Aspirants we have a vacancies Across AP and Telangana Locations. How to Apply: Interested candidates are invited to share their CVs at anurag.kaushik @kotak.com Please mention the role applied for and the location in the subject line.
Posted 2 weeks ago
0.0 - 5.0 years
4 - 8 Lacs
Kanyakumari
Work from Office
Job Overview: As a Telesales Senior Executive, you will be responsible for driving sales growth by engaging with potential and existing customers over the phone. You will be expected to develop and maintain strong relationships, understand customer needs, and promote products/services effectively. You will also play a key role in mentoring junior telesales team members and achieving monthly and quarterly sales targets. Key Responsibilities : Sales Generation : Proactively reach out to potential clients to generate new business and manage a portfolio of existing clients to drive revenue growth. Customer Engagement : Build rapport with prospects and customers, providing tailored product recommendations to meet their needs and improve customer satisfaction. Product Knowledge : Develop a deep understanding of the company's products and services to effectively pitch to potential customers. Pipeline Management : Maintain an active and organized sales pipeline, ensuring all follow-up actions are taken promptly. Sales Target Achievement : Consistently meet or exceed monthly and quarterly sales targets. Team Mentoring : Support and mentor junior telesales team members, helping them improve their sales techniques and product knowledge. Data Entry & Reporting : Maintain accurate records of customer interactions, sales activities, and deal progression in CRM systems. Market Insights : Stay informed about market trends and customer feedback to share insights with the team and management. Upselling and Cross-selling : Identify opportunities for upselling or cross-selling to maximize revenue per customer. Compliance : Ensure all sales activities comply with industry regulations, company policies, and best practices.
Posted 2 weeks ago
0.0 - 5.0 years
1 - 4 Lacs
Kanyakumari
Work from Office
Job Title: Telecalling Sales Executive Roles & Responsibilities: Sales Calls: - Make calls to potential customers to sell products or services. - Understand customer needs and offer suitable solutions. - Explain the features and benefits of the product or service clearly. Customer Interaction: - Build relationships with customers over the phone. - Answer any questions and address concerns about the product or service. - Upsell or cross-sell products based on customer needs. Data Management: - Keep accurate records of customer interactions and sales. - Update customer details in the system after each call. - Follow up on previous calls and maintain customer information. Sales Targets: - Work towards achieving daily, weekly, or monthly sales targets. - Keep track of progress and report results to managers. Skills Required: - Good communication and persuasive skills. - Basic computer knowledge (to use CRM systems, etc.). - Confident and outgoing personality. - Ability to handle rejection and stay motivated. Eligibility: - Freshers or candidates with no prior experience are welcome. - High school diploma or equivalent.
Posted 2 weeks ago
0.0 - 1.0 years
2 - 4 Lacs
Gamharia, Arrah, Chariali
Work from Office
DEPARTMENT Micro Banking REPORTS TO Branch Manager ROLE PURPOSE & OBJECTIVE This profile is directly responsible for business generation, customer acquisition and customer servicing for Deposit Products, Digital channels and Third Party Insurance products The profile role includes cross-selling to existing customers as well as acquisition of new customers through referral and family banking Offer and onboard customers on CASA and Term deposit products to customer, their family members and their references. Offer and onboard customers on Digital platforms including Mobile banking, UPI, UPI QR and download of Hello Ujjivan. Deliver prompt customer services; be accessible to customers at all times for Digital Banking and Deposit Product queries. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Approx 2 Cr. Deposit CASA, FD, RD & TPP (Product & Services) KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials Meet the set targets for overall Liability, TPP and Digital Initiatives in terms of Family Banking (Open Market) acquisition. Convert Group Loan, Individual Loan customers, their family members and referrals for available Liability, TPP and Digital Initiatives product in the branch. Open CASA and ensure customers are maintaining Monthly Average Balance for opted CASA. Actively source term deposits (FD and RD) to Family members of GL customers. Offer suitable Insurance products to customer and family members to provide adequate insurance coverage Onboard customers on digital channels including Mobile banking, UPI, UPI QR and Hello Ujjivan Ensure digital adaptation for mapped customers. Share customer insights/product related feedback with the CRM Customer (Both Internal & External) Meeting customers regularly and cross selling of overall Liability, TPP and Digital Initiatives. Meeting customers regularly and providing services related to overall Liability, TPP and Digital Initiatives. Ensure customers and Family members are educated about entire bouquet of banking products (CASA, TPP, TD and Digital Initiatives) offered by Ujjivan. Engage with customers for other account related activity like conversion for Dormant account to inactive account, linking of DBT etc., Converting existing family banking leads and providing the leads to respective business function to cross selling of other available secured loans in Ujjivan. Money Mitra assisting CRM in managing BC arrangements including Money Mitra and others. Assisting customers for digital channels usage like ATM Card, Mobile Banking, UPI, Missed-call banking, Hello Ujjivan etc. Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services Ensure timely insurance claim settlement for his/her customers Resolve customer queries/ pertaining to Family Banking and digital channels within specified timelines. Internal Process Compliance to SLA/Policies/Processes Adhering to compliance and quality guidelines in all the documentation and forms Analyze existing customer profile, leads shared and fill customer profile in AOF with accurate details, routinely check with concerned authorities for any re-work needed in already submitted AOFs. Ensuring no form pendency for sourced customers by regular follow up with branch ops team. Help to conduct the CSR activities and motivates customers to participate in the Financial & Digital Literacy Programs Give the detailed field reports to CRM and discuss field related issues. Pro-actively participate, facilitate and drive any new Digital initiative taken by the bank Assist branch staff CRO, LO in adopting all the digital initiatives of the bank for Loans as well as deposit products Innovation & Learning Being up to date about all the new digital initiatives of the bank Maintain up to date knowledge of overall Liability, TPP and Digital Initiatives and processes as well as a working knowledge of other available products offered in the branch. Ensure adherence to training man-days/ mandatory training programs for self Be up to date with any new process implementation initiative taken by the bank. MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications Graduate in related subjects with good analytical and sales skills to be considered. Experience(Years and Core Experience Type) 0-1 year experience for Graduates Field Experience preferably in product sales, banking Certifications If required Functional Skills Fluent in regional language and English Strong communication skills Good Interpersonal skills Sales skills Willingness & Attitude to travel and do field activities Must have a two-wheeler for field visits Outgoing attitude with ability to engage with customers Should be an active smartphone user with understanding of digital platforms in personal life (e.g. Social Media, UPI, wallets, banking apps, ATM, POS) Aware user of basic office tools like Email, Word, Excel, power point Behavioral Skills Effective Communication both oral and in written Interpersonal skills Multiple product selling skills Competencies Building Relationship Driving Change Planning & Organizing Collaboration
Posted 2 weeks ago
0.0 - 1.0 years
2 - 6 Lacs
Agartala, Gamharia, Alipurduar
Work from Office
Position description: The incumbentwill be primarily responsible to - Acquire new customers forliabilities from open market Assist the CRS - unsecured loansfor conversion of existing borrowing customers for liabilities Enhance the relationship with theexisting customers by cross-selling products and services as per the profile& need of the customers Train/assistcustomers to use ATM and BCs; drive usage of alternate channels Primary Responsibilities: Business Meet the set targets on liabilities in terms of open market acquisition & existing customer conversion Understand need and acquire customers who meet the criteria for liability products . Location - Gamharia,Agartala,Alipurduar,Arambag,Bagnan,Barauni,Bargarh,Belur,Berhampore,Bhagalpur,Bhubaneswar,Bishalgarh,Bolpur,Bardhaman,Chakdah,Chas,Contai,Cooch Behar,Darbhanga,Dhanbad,Dhaniakhali,Dharmanagar,Durgapur,Egra,Golaghat,Gobindpur,Guwahati,Habra,Hajo,Hazaribag,Hooghly,Howrah,Jamshedpur,Jehanabad,Jharia,Jharsuguda,Jorhat,Kamrup,Kanchrapara,Kankurgachi,Kharagpur,Korha,Kolkata,Kulti,Lalpur,Malda,Maner,Medinipur,Midnapore,Nadia,Nagaon,Nagar,Panagarh,Panskura,Parganas,Paschim,Pathsala,Patna,Purba Champaran,Puri,Purulia,Raha,Ranchi,Ratu,Rourkela,Sakchi,Samastipur,Sambalpur,Sasaram,Shiv,Silchar,Siliguri,Sitamarhi,Sultanganj,Sundargarh,Tamluk,Titabor,Udaipura
Posted 2 weeks ago
5.0 - 8.0 years
10 - 14 Lacs
Bangalore Rural, Bengaluru
Work from Office
Role: Customer Service Manager Qualification: Graduate Experience Required: 5 - 8 years of experience customer service + Upselling or Cross selling Location: Bangalore Compensation: up to - 15 lpa fixed + 3 lpa variable Rounds: 4 rounds ( HR telephonic, 2 video rounds and 1 round F2F) Language: Fluency in English + Tamil (major) mandatory , else Telugu / Kannada preferable. Key Responsibilities Team Leadership and Management Lead and manage a diverse team of 50-60 customer service professionals including Advisors, Team Leaders, and Assistant Managers across multiple hierarchical layers Serve as the primary SPOC for Bangalore location with complete operational accountability Develop and implement strategic initiatives to enhance team productivity and service delivery standards Conduct regular performance reviews, coaching sessions, and talent development programs for all reporting levels Ensure seamless coordination between different management layers to maintain operational efficiency Customer Service Excellence Oversee post-sales customer service operations for subscription-based models, managing leads transitioned from sales teams Maintain exceptional service standards across all customer touchpoints in the south territory Handle complex customer escalations and implement resolution strategies Drive customer satisfaction through proactive service delivery and relationship management Monitor and analyze CSAT and NPS metrics to continuously improve service quality Operational Management Manage day-to-day operations ensuring adherence to service level agreements and quality standards Implement and maintain knowledge of CCAT (Customer Care Assessment Tool) methodologies across the team Develop and execute training programs focused on customer service excellence and product knowledge Ensure compliance with company policies, procedures, and regulatory requirements Optimize resource allocation and workforce management to meet business objectives Strategic Planning and Decision Making Make critical operational decisions that impact team performance, customer satisfaction, and business outcomes Analyze performance metrics and generate actionable insights for continuous improvement Collaborate with cross-functional teams including sales, product, and technology departments Develop and implement process improvements to enhance operational efficiency Drive strategic initiatives aligned with organizational goals and customer needs Must-Have Qualifications Experience and Background Maximum 8 years of progressive experience in customer service management roles Proven track record in B2C working models with emphasis on sales and customer service Extensive experience managing large teams (30+ members) with multiple hierarchical layers Including advisors, team leaders, assistant managers. This role requires managing the entire south terititory Background in subscription-based business models and post-sales service management Experience in EdTech, BPO, or similar B2C industries with larger team structures Language Proficiency English + Tamil proficiency is the first priority for effective communication with regional customers Telugu and Kannada language skills are additional advantages for comprehensive south territory coverage Diverse language proficiency essential for managing varied customer demographics across the region Technical Skills and Knowledge Strong knowledge of CSAT and NPS methodologies and implementation Proficiency in CCAT and other customer service assessment tools Understanding of subscription-based business models and customer lifecycle management Experience with CRM systems and customer service technologies Personal Attributes Exceptional decision-making abilities with proven track record of handling complex situations Strong leadership and people management skills Direct customer interaction experience (mandatory screening requirement) Excellent communication and interpersonal skills Analytical mindset with ability to interpret data and drive insights Interview Process The interview process consists of 4 comprehensive rounds: Round 1: Telephonic screening interview1. Round 2: Video interview - Technical and operational assessment2. Round 3: Video interview - Leadership and behavioral evaluation3. Round 4: Final interview with Director - Strategic fit and vision alignment4. Connect on - 8931017165 or share resumes on anushka.m@karyarth.com #customerservice #customerservicemanager #upselling #crossselling #bangalore #bangalorejobs #jobs2025 #crm #csat #nps
Posted 2 weeks ago
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