Technical Services Manager, YouTube Google

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Technical Project Manager at YouTube Partner Engineering (YPE) Platform Services, you will play a crucial role in driving the expansion and efficiency of YouTube Partner Engineering initiatives. With a core mission to establish an enterprise service model, you will facilitate seamless platform integrations and technical partnerships at scale. Your contribution will be pivotal in supporting critical programs such as Shopping, Commerce, Playables, and External YouTube API Offerings, among others. With a Bachelor's degree or equivalent practical experience and at least 5 years of experience in technical project management or a customer-facing role, you will bring a wealth of expertise to the team. Ideally, you will also hold a Master's degree in Business, Statistics, Mathematics, Economics, Engineering, or Applied Science, or a related field. Your background should encompass 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies. Your role will involve collaborating with cross-functional stakeholders from different areas such as Engineering, Policy, and Product. Utilizing your excellent problem-solving, critical thinking, analytical, and communication skills, you will work across teams to uncover needs, anticipate issues, and develop solutions/projects effectively. Experience in using CRM tooling, particularly Salesforce, to manage partner support workflows will be valuable in your role. Responsibilities: - Support updating existing solution content or creating repeatable content like best practices recommendations, tutorials, blog articles, and sample code while ensuring thorough documentation. - Generate partner insights and actively participate in business reviews with partners to formulate partner strategies independently. - Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation efficiently. - Execute solutions based on user/partner/client business objectives and technical requirements, leveraging support from peers/community as needed. - Identify trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks proactively. Join us at YouTube, where we believe in the power of every voice and strive to build a better world through storytelling and community. Embrace the opportunity to work at the forefront of technology and creativity, moving at the speed of culture to share the world with people. Together, we explore new ideas, solve real problems, and have fun while doing it.,

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Technical Services Manager, YouTube Google Inc

2.0 - 7.0 years

2 - 7 Lacs

Bengaluru, Karnataka, India

On-site

Minimum Qualifications Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. 2 years of experience in delivering projects including multiple stakeholders from different areas (e.g., Engineering, Business, Product). Preferred Qualifications Experience using CRM tooling such as Salesforce to manage partner support workflows. Experience in taking an investigative approach to uncover needs, anticipate issues and develop solutions/projects that involve cross-functional stakeholders from different areas (e.g., Engineering, Policy, Product). Excellent problem-solving, critical thinking, people management and communication skills, with a track record of working successfully across cross-functional teams. About the Job Our mission is to establish an enterprise service model, facilitating seamless platform integrations and robust technical partnerships at scale. We support critical programs such as Shopping, Commerce, Playables, and External YouTube API Offerings, etc. To achieve this, we leverage a comprehensive suite of capabilities. This includes expert solutions engineering, the design of streamlined workflows, the development of scalable tools, the application of deep domain expertise, the generation of data-driven insights, and a proactive advocacy for continuous platform maturity. In this role, you will collaborate with partner engineers and cross-functional stakeholders, including product, engineering, and business teams. By fostering these partnerships, you will ensure alignment with our overarching goals to scale the ecosystem, deliver impactful solutions, and optimize cost-to-serve. Responsibilities Coordinate with Product, Business, Partner, and Software Engineering teams to strategize and develop new programs that translate technical processes into scalable workflows. Serve as a domain expert to define and lead operational workflows, driving critical decisions and establishing alignment on strategy and resource allocation. Identify opportunities to streamline processes to meet business needs. Re-engineer workflows to enhance efficiency and partner satisfaction, and operationalize solutions in collaboration with cross-functional stakeholders and vendor partners. Lead process delivery with vendor support. Promote operational excellence and productivity. Partner with Product, Business, Engineering, and Operations to align on requirements and advance standardization, optimization, and automation for organizational maturity. Communicate risks and challenges to business stakeholders and present recommended solutions.

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