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4.0 - 9.0 years
6 - 7 Lacs
Jaipur
Work from Office
Role & responsibilities:- Map and monitor every stage of the customer experience from order placement to post-delivery follow-up. Proactively engage with customers post-delivery to collect feedback, resolve issues, and identify improvement areas. Track and manage customer-specific preferences, requirements, and feedback in a structured manner. Work with the sales team to maintain regular personal touchpoints with key customers (greetings, festival gifts, milestone recognition, etc.). Segment customers by value and design appropriate engagement plans (e.g., special attention to Tier 1 accounts). Maintain a visit calendar and ensure leadership/sales team achieves the set monthly target for in-person meetings. Identify bottlenecks or pain points in the current customer experience, suggest and implement improvements. Collaborate with Sales, CRE, Dispatch, and Production to ensure a seamless and responsive customer journey. Implement and maintain systems (CRM or equivalent) for automated order updates, delivery notifications, and greetings. Ensure all important customer communications are timely, consistent, and not person-dependent. Develop and execute new ideas for customer delightsmall gestures, surprise gifts, informative updates, customer appreciation events, etc. Pilot innovative initiatives, collect feedback, and scale up what works. Track key metrics (NPS/CSAT, response time, on-time delivery %, customer visit completion, customer complaints/issues logged & resolved, etc.). Present monthly and quarterly reports on customer experience and retention trends. Preferred candidate profile:- 4-10 years experience in customer service, key account management, sales coordination, or a related field Exposure to manufacturing, industrial, or B2B environment is a plus
Posted 4 weeks ago
1.0 - 4.0 years
2 - 4 Lacs
Thane, Kalwa
Work from Office
REQUIREMENTS: Candidate must have knowledge of finance-related sales and a strong understanding of financial products and services. Call potential clients using the database provided by the team leader to initiate contact and introduce services. Understand client requirements and coordinate with relevant managers to prepare and share detailed proposals. Clearly explain the firm's services to clients through phone calls and emails, addressing all queries effectively. Draft and send professional proposals via email, followed by necessary follow-ups. Handle additional tasks and responsibilities as assigned by manager from time to time. Bachelor's degree in Marketing, Business Administration, Mass Communication, or a related field. Digital Marketing certifications (Google, HubSpot, etc.) are a strong plus. Proficiency in creating high-quality written content for various formats (blog posts, social media posts, email newsletters). 1-4 years of experience in digital marketing or a related field. Experience in IT, EdTech, E-commerce, Finance, or Advertising/Marketing agencies preferred. Strong understanding of SEO best practices, Google Analytics, CRM software, Canva design tools, SEM, Google Ads, Social Media Campaigns, Content Strategy, and Analytics Tools. Experience with managing multiple ad campaigns simultaneously across different platforms (Google Ads/Facebook Ads/LinkedIn Ads).
Posted 4 weeks ago
2.0 - 5.0 years
6 - 7 Lacs
Mangaluru
Work from Office
Immediate opening for Sales Lead with unifyCX, Mangalore Work Location: Mangalore Shift: 9 hours per day, in early morning shifts At least 2 years exp in salesforce and WHMCS billing panel - CRM tool Must have 2-3 years of experience in a Lead role/ team management role, managing escalations Candidate should have exp in webhosting and CHRM Exp: Max years: 5+ years exp, Min exp: 2 to 3 years exp Comfort working with digital tools, CRM platforms (WHMCS is a must), and performance dashboards Key Responsibilities: Manage complete sales cycle with a consultative approach Strategize and implement customer acquisition initiatives Lead and manage the day-to-day operations of the sales team Monitor team performance, track KPIs, and drive accountability Provide coaching, feedback, and development plans for team members Collaborate with internal teams to resolve issues, improve workflows, and ensure smooth customer interactions Manage escalations and ensure timely resolutions Conduct regular team meetings, reviews, and training sessions Drive the execution of sales campaigns and initiatives across the team Act as a key link between the sales team, management and client, providing insights and reports Work Environment: Shifts: 9-hour shift Between 03:30-16:30 (based on client requirements) Sales Job: No cold calling / No individual targets fully team leadership-focused Team: Manage a motivated team in a structured, process-driven environment Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement. Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible. Interested candidates please share updated resume to akshaya.k@unifycx.com
Posted 4 weeks ago
1.0 - 4.0 years
4 - 6 Lacs
Pune, Bengaluru
Work from Office
Greetings from Leadrat! About Leadrat: Leadrat, the flagship SaaS product of Dhinwa Solutions Private Limited, is one of the fastest- growing companies in its domain across the globe. In just 22 months, Leadrat has revolutionized the real estate industry by offering intelligence-driven CRM solutions that streamline lead management, property listings, team management, task tracking and many more. With offices in Bengaluru, Pune, Gurugram, and Dubai, a team osf 100+ dedicated professionals, and 800+ B2B clients, we are poised for exponential growth. As part of our ambitious global expansion strategy, we aim to establish a presence in two more countries and five additional Indian cities within this year (2025). We are now looking for like-minded, dynamic individuals to join our journey and help scale our success to greater heights. We are Hiring a Business Development Executive Please find the details below. Location: Bangalore / Pune Job Type: Work from Office & Full-time Experience : 1year -4years Job Requirements: •Responsible for making outbound calls and regular follow-up on leads assigned. •Build a strong relationship/Trust with customers by Understanding the clients. •Process the Revenue generation by following Cold calling and follow-ups frequently. •Strong to give Demos/Presentations to the clients online and convert them to potential clients. •Strong enough to give revenue to the company and able to deliver results on time. •Motivated enough to do marketing Research on different CRM applications/software as per the clients requirements. •Requirements, Explain the product or service to potential customers and suggest the right products to the customers. •Handling customer queries and resolving the issues related to them. •He/she should have great communication and convincing skills and be able to reach targets. •He/She should be okay to give the physical demos if necessary or if requested by the client in rare cases. Requirements and Skills : •Experience in using CRM. •B2B experience is a plus •Target driven •Ability to work collaboratively in a team environment. •Excellent problem-solving and communication skills
Posted 4 weeks ago
2.0 - 5.0 years
3 - 4 Lacs
Jaipur
Work from Office
Job Description: Job Title: Lead Generation/Marketing Executive Job Location:- Jaipur Company:- AllCAD Services Pvt Ltd. Reporting to: Marketing Manager Job Type:- Onsite Experience: 2 years Social media Marketing & Lead generation. Position Overview:- We are seeking a dynamic and results-driven Lead Generation/Marketing Executive to join our team. The ideal candidate will be responsible for identifying, generating, and nurturing leads to support the sales team, as well as executing marketing strategies to drive business growth. This role requires a combination of creativity, analytical skills, and a proactive approach to achieve targets. Job Responsibilities:- 1. Lead Generation: - Research and identify potential leads through various channels, including online research, social media, email campaigns, and networking. - Develop and maintain a database of qualified leads and prospects. - Use CRM tools to track and manage leads effectively. 2. Marketing Campaigns: - Plan and execute targeted marketing campaigns to generate leads and increase brand awareness. - Collaborate with the marketing team to create engaging content, including email templates, social media posts, and promotional materials. - Monitor and analyze campaign performance to optimize results. 3. Outreach and Communication: - Conduct cold calls, emails, and follow-ups to engage potential clients. - Build and maintain strong relationships with prospects to convert them into qualified leads. - Respond to inquiries and provide information about products/services. 4. Market Research: - Stay updated on industry trends, competitor activities, and market conditions. - Identify new opportunities for lead generation and business growth. 5. Collaboration: - Work closely with the sales team to ensure smooth lead handover and alignment on goals. - Provide regular reports on lead generation activities and results to management. Qualifications and Skills:- - Bachelors degree in Marketing, Business Administration, or a related field. - Proven experience in lead generation, marketing, or a similar role. - Strong communication and interpersonal skills. - Proficiency in CRM software and marketing tools (e.g., HubSpot, Salesforce, Mailchimp). - Knowledge of digital marketing strategies, including SEO, PPC, and social media. - Analytical mindset with the ability to interpret data and make informed decisions. - Self-motivated, goal-oriented, and able to work independently or as part of a team. Key Competencies:- - Creativity and problem-solving skills. - Attention to detail and organizational skills. - Ability to work under pressure and meet deadlines. - Strong understanding of customer behavior and market dynamics. Why Join Us? - Opportunity to work in a fast-paced and innovative environment. - Career growth and development opportunities. - Collaborative and supportive team culture. Role & responsibilities Preferred candidate profile
Posted 4 weeks ago
0.0 - 3.0 years
3 - 3 Lacs
Chennai
Work from Office
As a Digital Presence Consultant, you will own the full revenue cycle for our Marketing-as-a-Service platform: prospecting US-based small and mid-sized businesses, running value-driven product demos, closing subscription deals, and guiding each new customer through a five-day Red-Carpet” onboarding that activates their website, listings, social channels and review management. Success is measured by new Monthly Recurring Revenue, speed-to-go-live, early-life adoption, and net retention. The role demands strong consultative-selling skills, solid grasp of local SEO and digital presence tools, disciplined CRM usage, and the flexibility to work US night-shift hours. Required Skills & Competencies Consultative & Value-Based Selling – ability to translate pain points into quantified ROI. Digital-Marketing Fluency – working knowledge of local SEO, Google Business Profile, listings management, social publishing, reviews, basic web analytics. Product Demonstration – confident with Zoom/Teams, screen-share, interactive walkthroughs. Onboarding / Project Management – organise tasks, assets, and milestones to deliver a 5-day go-live. Negotiation & closing – proven track record beating quota in a SaaS or Marketing-Tech environment. CRM Discipline – Pipeline hygiene is non-negotiable. Communication – C-level articulation in English plus fluency in at least one Indian language (Hindi, Tamil, Telugu, Gujarati, etc.) Adaptability & Self-Drive – comfort with night shifts, US holiday calendar, and a fast-iterating playbook. Key Responsibilities: Make outbound calls to potential customers in the US. Generate new business leads by identifying prospects and qualifying them. Engage with customers through phone calls, emails, and messaging to understand their requirements and propose solutions. Explain Sulekha’s platform offerings and benefits effectively to close sales. Follow up on leads generated through various sources, including marketing campaigns, referrals, and inbound queries. Maintain and update the CRM system with accurate information on customer interactions, sales status, and opportunities. Meet or exceed sales targets and KPIs. Work closely with the sales team to ensure smooth handover of customer accounts and provide timely updates on progress. Maintain knowledge of Sulekha’s products, services, and industry trends to better assist customers. Multilingual abilities are a plus, as you will work with diverse customers. Qualifications: Proven experience in tele sales or inside sales, preferably in a B2B or event ticketing environment. Excellent verbal and written communication skills. Comfortable working in night shifts (aligning with US time zone). Ability to handle objections and rejections professionally. Strong negotiation and closing skills. Ability to multitask and manage time efficiently. Familiarity with CRM software and sales tools is a plus. Multilingual abilities (English, Hindi, Tamil, Punjabi, etc.) are highly preferred. Self-motivated with a goal-oriented attitude. What We Offer: Competitive base salary + uncapped commission ( + US-$ component) Night-shift allowance & health benefits Structured 4-week ramp programme: product mastery, discovery framework, demo certification Clear career ladder to Senior AE / Team Lead / Customer Success Manager Opportunity to shape the go-to-market motion for a newly acquired, high-growth platform
Posted 4 weeks ago
1.0 - 5.0 years
3 - 5 Lacs
Noida
Work from Office
Be part of a 24x7 Grade Service Desk Team. Triage issues coming from all channels such as phone (Inbound & Outbound), chats, email web portal (Omni Channel). Prioritize customer urgency and issues. Search and reuse information from internal information repositories. Log all incidents, requests, and customer interactions into the case management system. Drive issues through the organization with urgency. Assess customer sentiment at all stages during communication. Communicate verbally or in writing with the appropriate level of etiquette, timeliness, and professionalism. Understand the business impact of issues. Stay calm under stressful conditions while driving issues forward. Quickly learn and apply new knowledge and concepts. Skills Required: Must be a Technical Graduate [B. Tech (IT)/BCA] Outstanding written & verbal communication skills in English with a neutral accent. Open to work in a team environment and managing a diverse workload. Basic knowledge of Active Directory, Cloud technology, SSO would be an advantage. Interested candidates can contact on below mentioned details- Contact no- 9582464867 Email- nishant@dinllp.com
Posted 1 month ago
1.0 - 3.0 years
3 - 5 Lacs
Mumbai
Work from Office
CRM Executive with 1–3 years, has to manage Marketing Team through the CRM Software Work with sales, marketing, and customer service teams to streamline customer touchpoints and journeys. Regularly report on campaign performance & suggest improvement Required Candidate profile Develop and execute CRM campaigns (email, SMS, push notifications) to enhance customer engagement and loyalty. Bachelor's degree in Marketing, Business Administration, IT, or a related field.
Posted 1 month ago
2.0 - 4.0 years
3 - 3 Lacs
Gurugram
Work from Office
Job Title : Email Customer Support Location State : Haryana Location City : Gurgaon Experience Required : 2+ Year(s) CTC Range : 3.80 LPA Shift: 1PM - 10PM; 6AM - 3PM; 9PM - 6PM Work Mode: Hybrid Employment Type: Contract Company Name: VARITE INDIA PRIVATE LIMITED About The Client: An American research and advisory firm focusing on business and technology topics. It provides its products and services through research reports, conferences, and consulting. About The Job: The primary responsibility of the role is to support Clients Research Engagement Services team with the timely processing of internal and external email volume. Additional responsibilities include service request creation and routing of requests to the appropriate internal teams. The hours for this position are 1PM - 10PM; 6AM - 3PM; 9PM - 6PM IST. Essential Job Functions: Key responsibilities include: Monitoring assigned email boxes and promptly processing emails into Clients CRM database during working hours. Creating Service Requests (SRs) in Clients CRM system as the requests are received. Monitoring a general queue for SRs and promptly routing them to the appropriate teams Provide training and shadowing for new associates in this role. Maintaining a record of emails processed On a typical day you will: Experience an upbeat, positive culture. Teamwork, integrity, objectivity, and a client focused mindset are central to our values. Work with teammates and build strong working relationships with the Client Research & Advisory Expert community. Receive unlimited access to all Client research content. Qualifications: Proficient in English language Great written and verbal communication skills Ability to provide world-class service by engaging directly with internal partners and clients Strong customer service mindset Strong time management and organizational skills Ability to prioritize tasks effectively Attention to detail Ability to use problem solving skills to highlight urgent issues, when needed. Ability to learn new systems and tools quickly Ability to work independently and as part of a team Ability to work with cross functional teams Preferred: Prior work experience in customer service Preferred: Experience working across multiple time zones Bachelor's degree How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Posted 1 month ago
0.0 - 5.0 years
3 - 3 Lacs
Bengaluru
Work from Office
Role & responsibilities Coordinate with customers and brands regarding orders, samples, and product details. Track production timelines, vendor updates, and delivery schedules. Maintain accurate order records using Google Sheets and CRM tools. Work closely with design, operations, and logistics teams for seamless execution. Share regular client updates and ensure proper handovers across teams. Support sales efforts by converting leads into orders and generating repeat business.
Posted 1 month ago
2.0 - 4.0 years
2 - 3 Lacs
Gurugram
Remote
Job Title : Email Support Specilaist Location State : Haryana Location City : Gurgaon Experience Required : 2 to 4 Year(s) CTC Range : 2.5 to 3.8 LPA Shift: 1:00pm-10:00pm IST, 6:00am-3:00pm IST, 9:00am6:00pm IST Work Mode: Work from Home/Hybrid Position Type: Contract Openings: 5 Company Name: VARITE INDIA PRIVATE LIMITED About The Client: An American technological research and consulting firm based in Stamford, Connecticut that conducts research on technology and shares this research through private consulting, executive programs, and conferences. Its clients include large corporations, government agencies, technology companies, and investment firms. The Client serves over 12,000 organizations in over 100 countries with an employee strength of 15,000. About The Job: Looking for Email Support Specialist with non-voice experience . Essential Job Functions: Skills- CRM, email support, customer support Prior customer service experience Experience working across time zone Shift timings- 1:00pm-10:00pm IST, 6:00am3:00pm IST, 9:00am–6:00pm IST Qualifications: Any Graduate How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services. Job Title : Email Support Specilaist Location State : ,Haryana Location City : Gurgaon Experience Required : 2 to 4 Year(s) CTC Range : 3 to 4 LPA Shift: Rotational Work Mode: Work from Home Position Type: Contract Openings: 5 Company Name: VARITE INDIA PRIVATE LIMITED About The Client: An American technological research and consulting firm based in Stamford, Connecticut that conducts research on technology and shares this research through private consulting, executive programs, and conferences. Its clients include large corporations, government agencies, technology companies, and investment firms. The Client serves over 12,000 organizations in over 100 countries with an employee strength of 15,000. About The Job: Looking for Email Support Specialist with non-voice experience . Essential Job Functions: Skills- CRM, email support, customer support Prior customer service experience Experience working across time zone Qualifications: Any Graduate How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Posted 1 month ago
3.0 - 5.0 years
3 - 7 Lacs
New Delhi, Bengaluru
Work from Office
Sales & Marketing Manager --> --> Location, Designation --> LocationRemote DesignationSales & Marketing Manager Experience3-5 Years About XO Tek XO Tek is a cutting-edge IT software and services company based in Los Angeles, California, specializing in delivering exceptional services in Snowflake, data migration, AWS, RPA, and generative AI solutions. Our mission is to empower businesses by optimizing their data processes and leveraging the latest in technology innovations. We're on the hunt for a dynamic Offshore Sales and Marketing Professional to join our team and drive our sales to new heights. As an Offshore Sales and Marketing Professional at XO Tek, you will play a pivotal role in accelerating our growth by leveraging your expertise in IT software professional services sales. You will be responsible for generating leads, nurturing relationships, and closing deals to meet a sales target of $1MM USD. Your deep understanding of the technology landscape and existing network will be crucial in offering our specialized services to a broader audience. Responsibilities Develop and implement effective sales strategies to achieve a sales target of $1MM USD. Utilize CRM tools, such as LinkedIn Sales Navigator, to manage and grow sales pipelines efficiently. Create and maintain a sales run book for replicable success in lead generation and conversion. Leverage existing relationships and networks to offer XO Tek's services, identifying new business opportunities. Work closely with the marketing team to develop targeted campaigns that align with sales strategies. Provide detailed sales forecasting and track sales activities to ensure targets are met. Stay abreast of industry trends and competitive landscapes to position XO Tek as a leader in IT software and services. Proven track record of generating and meeting sales targets of at least $1MM USD, with evidence to support this achievement. Established relationships and networks within the IT and technology sectors, with a focus on software and professional services sales. Demonstrated experience in generating leads that convert into sales, with a strategic approach to business development. Proficiency in utilizing CRM tools, specifically LinkedIn Sales Navigator, for sales management and lead generation. Experience in creating and utilizing a sales run book to drive lead generation and sales efforts. Excellent communication and interpersonal skills, with the ability to engage effectively with clients and team members. Self-motivated with a results-driven approach, capable of working independently in a remote setting. Why Join Us At XO Tek, you'll have the opportunity to be a part of a forward-thinking company that's at the forefront of technological innovation. We offer a competitive compensation package, a flexible remote work environment, and the chance to make a significant impact on our growth trajectory. If you're passionate about technology and have a knack for sales, we'd love to hear from you. Feel Free To Contact Us...!!! Submit
Posted 1 month ago
7.0 - 10.0 years
7 - 10 Lacs
Bengaluru
Work from Office
At Clario, we put people first, always. We are united and driven by patients, committed to making a difference, and we are always looking for the best talent to help us transform lives. We value the contribution each of our people brings. Its only through our people that we can continue to innovate technology that will shape the future of clinical trials Are you a problem solver? Do you like figuring out how things work and talking with others to share your knowledge? Would you like to work in an international team? Clario partners with the pharmaceutical industry to gather and organise clinical trial data, leading to quicker, more reliable trial outcomes. Our contribution to improving patients' lives motivates us every day! Join our Bangalore team as a Helpdesk Supervisor to provide world class customer service over the phone in support of clinical trials deployed at hundreds of clinical sites worldwide. You will be part of a growing team in Bangalore, working directly with our clients and Clario colleagues across the globe - helping to bring new drugs to market, more quickly and more safely. See the impact you could have. What we offer: Competitive compensation + shift allowances Attractive benefits (security, flexibility, support and well-being) Engaging employee programs What you'll be doing: The Helpdesk Supervisor coordinates and supervises the daily activities of Helpdesk staff, sets priorities for the team to ensure task completion; coordinates work activities with other supervisors. Responsible for establishing, maintaining and enhancing customer business through effective implementation and/or support of the company products and services. Manage the professional response to customer support requests in an accurate and timely manner, with input from the Manager, Customer Care. Determine appropriate action to ensure customer satisfaction while protecting the Customer Care division's financial responsibility. Ensure that all customer contacts are fully documented into the call management system and the required databases. Manage the team to assist Customer Care Specialists/Representatives by identifying problem areas within product lines as they occur. Manage the collection and documentation of data necessary for problem areas to be researched appropriately. Responsible for assisting the QC analyst with any recommendations that are needed to be implemented within their team. Accurate, regular and timely reporting to the Manager, Customer Care. Define standard procedures according to the company standards. Manage, motivate and evaluate team to meet expected standards and procedures. Set, work on and reach Success Factor Goals related to future planning for the group as agreed upon with the Manager, Customer Care. Provide leadership through the coaching and supporting of team members Provide consistent, ongoing feedback to maintain and improve the teams performance. Responsible for one-on-one meetings to be held at a minimum of once a year that should take place prior to the year-end Success Factors process, including writing the Success Factor Year End Review for their team. Use communication skills as a tool to build excellent relationships with customers and colleagues and use cross-departmental communication to improve synergy effects, discuss and resolve issues. Act as a back-up performing Customer Care Representative/Specialist tasks as needed (anticipated at up to 30% of the time) Sets high standards of performance for oneself’ actively applies feedback received to daily work and strives to improve performance and regularly displays a positive attitude Take a broad view of the business by supporting initiatives in other departments as well as supporting new product lines. Provides reports upon request to the Manager, Customer Care as it pertains to the daily operating function of the Customer Care Department. Responsible for any special projects that may be assigned as needed by the Manager, Customer Care. The supervisor will provide updates to the status of the assignment, about differences in given deadlines, the measures taken and generally about all business-related aspects. What we're looking for: Degree educated in electronics, information technology, engineering or similar Fluent in spoken and written English. Prior experience of managing a customer care or helpdesk team Experience providing support and service of technical or medical equipment Strong team work experience Demonstrates flexibility in daily work; available for off hours support during the course of the work week; required to be on-call during a rotating schedule for the weekends. Demonstration of self-composure in all customer relations, strong persuasion skills with customers Ability to work independently and effectively in given areas of responsibility Able to develop efficient problem solutions, business management techniques. Strong working knowledge of safety/security protocols, company policies, quality, ERP, CRM, office package and assigned products.
Posted 1 month ago
1.0 - 6.0 years
2 - 2 Lacs
Kolkata, Hyderabad, Bengaluru
Work from Office
Hiring: Customer Support Voice Process (Work from Home) Job Type: Contractual Role (3 Months) Work Mode: Work from Home Base Location: Bangalore Shifts: Rotational Day Shifts Working Days: 6 Days a Week | 1 Rotational Off Joiners: Immediate Joiners Only Eligibility Criteria: Minimum 1 year of experience in Customer Support Voice Process Must be fluent in Hindi and English (both mandatory) Should be a graduate Mandatory Requirements: Personal laptop/desktop Stable Wi-Fi connection Proper power backup at home for uninterrupted work Compensation: CTC: 18,000 per month Take Home: Approx. 14,000 Contact to Apply: Sadiya 8319936254
Posted 1 month ago
2.0 - 4.0 years
3 - 5 Lacs
Mumbai
Work from Office
Responsibilities: * Develop new business opportunities through lead generation and negotiation * Manage client relationships with exceptional communication skills * Close deals using MS Office and CRM tools
Posted 1 month ago
2.0 - 5.0 years
4 - 6 Lacs
Mumbai
Work from Office
Responsibilities: * Collaborate with sales team on lead generation strategies. * Manage CRM database using MS Office tools. * Analyze customer data to identify trends and opportunities.
Posted 1 month ago
0.0 - 2.0 years
8 - 15 Lacs
Pune
Remote
Roles & Responsibilities Understand customer needs and consult them on suitable AI programs Clearly communicate service features, benefits, and outcomes Manage the end-to-end sales funnel from inquiry to enrollment Maintain accurate records in CRM tools and follow-up timely Achieve and exceed sales targets while maintaining quality conversations Collaborate with marketing and operations to improve customer experience Stay updated with product knowledge, market trends, and competitor offerings Preferred Candidate Profile Were looking for candidates who are: Communicative & Fluent : Strong verbal and written communication in Hindi & English Consultative in Approach : Can identify user pain points and suggest tailored solutions Emotionally Intelligent : Have empathy, active listening , and patience—especially with first-time digital learners Sales-Driven : Motivated by goals and capable of closing high-volume enrollments Digitally Comfortable : Familiar with tools like WhatsApp Business, CRM, Zoom, and Google Meet Self-Starters : Thrive in a remote setup , without micro-management Team Players : Open to collaboration, feedback, and continuous learning Fast Learners : Able to adapt quickly to evolving scripts, strategies, and products
Posted 1 month ago
5.0 - 10.0 years
10 - 15 Lacs
Gurugram
Work from Office
SHIFT TIMINGS - 5:30 PM - 2:30 AM (NIGHT SHIFT) WORK FROM OFFICE -GURUGRAM - MON-FRI Position - Customer Success Manager - Channel Partner QuickLaunch QuickLaunch is the only AI-first identity and integration platform-as-a-service platform (IDaaS and iPaaS) that transforms how cloud-savvy institutions and companies manage human and device authentication, authorization, access control and integration. QuickLaunch leverages AI to autodetect threats and step up authentication. More than 500 institutions and companies such as Jenzabar, Unifyed, OculusIT, New Mexico State University, Colorado Community College System, BlackBeltHelp trust QuickLaunch to protect and manage over 2,000,000 identities and integration to over 3,000 applications such as Salesforce, Adobe Creative Cloud, Box, Canvas, Blackboard, G Suite and Office 365. Website: http://www.quicklaunchsso.com/ Primary Responsibilities : Own a portfolio of ~200 strategic portfolio channel partner accounts (includes top Educational Institutions mainly in North America) worth ~$5M Be the primary owner of the post-sales process (including kick-off, launch, QBRs, renewal, upsell, collections, invoicing) and lead a cross functional team of sales, implementation, learner support and product resources to help the customer start strong from day one Drive account growth through upsells and renewals in coordination with channel partners Analyze product gaps through interactions with customers and route it back internally Develop a deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit Drive key metrics like NPS, engagement, completion and learner satisfaction by helping customers organize awareness campaigns, info-sessions, webinars and analyze metrics and data to identify gaps Responsible for all aspects of renewal including but not limited to payment update, upselling and upgrade processes. Includes aspects of internal pricing, managing channel partner commission, channel partner relationships Delivery of periodic (monthly/quarterly) Customer Success Forums (CSF) and Quarterly Business Reviews (QBRs) with Customers, specifically Customer Advisory Board(CAB) members to review and analyze statistics, metrics, and provide recommendations Drive periodic communication coordinating with marketing to channel accounts about QuickLaunch products Act as an escalation point to drive problem resolutions in a timely and proactive manner Identify at-risk renewals and deliver on customer remediation plan Should be able to create Statement of Work basis the pricing sheet for the product making sure that cost v/s revenue factors are well taken care off Build positive relationships with the key contacts, within each of your client accounts. Get to know as much about them as possible e.g. birthday, hobbies, family etc. Required Skills & Experience: 8 to 10 years of experience Excellent communication skills are a must, ability to clearly communicate with western clients Experience working with US clients, will be highly regarded Good skills in MS Office. Excel, PowerPoint and Word Working knowledge of CRM Systems will be highly regarded. Salesforce.com would be a plus A good attitude, and ability to build relationships with a variety of different personality types Relational intelligence. Relationship building. Discernment.
Posted 1 month ago
1.0 - 6.0 years
4 - 9 Lacs
Noida
Work from Office
Identify and qualify leads via calls, emails, and LinkedIn. Set demos, manage CRM updates, support sales pipeline, and drive outbound B2B engagement for US-based software solutions.
Posted 1 month ago
2.0 - 5.0 years
3 - 4 Lacs
Pune
Work from Office
Drive B2B software sales in the manufacturing sector. Key tasks: lead generation, solution selling, product demos, sales cycle management, and client relations. Must have CRM skills, strong communication, and manufacturing domain experience preferred
Posted 1 month ago
1.0 - 3.0 years
2 - 5 Lacs
Ahmedabad
Work from Office
Posted On 29th Apr, 2025 : Qualification: Schooling in English Medium preferred. Bachelor's Degree in Business Administration, Marketing, or a related field is an advantage. Experience: Minimum 1+ years of experience in Business Development or a similar role. Male and Female candidates can apply. Key Responsibilities: Build and nurture strong relationships with prospective international clients, primarily in the USA, UK, and other regions. Analyze market trends to identify new business opportunities and competitive advantages. Communicate effectively with clients through Zoom meetings, emails, phone calls, and chats. Ensure regular follow-ups to maintain client engagement and drive closures. Prepare and maintain accurate daily and monthly sales reports. : Excellent verbal and written communication skills in English. Strong interpersonal skills and the ability to develop client relationships. Self-motivated with a proactive approach towards achieving targets. Strong organizational and time management abilities. Familiarity with CRM tools and Microsoft Office Suite is a plus. Key Skills : Company Profile We are --- provides Architectural CAD Drawing and Drafting services and specializes in BIM Services in the field of Architecture worldwide. Our team of award-winning architecture, expert engineers, and architecture-certified professionals makes us a unique one-stop destination for thousands of clients. We deliver AEC services that meet your companys goals and ensure 100% satisfaction.
Posted 1 month ago
2.0 - 4.0 years
2 - 6 Lacs
Gwalior, Himachal-Pradesh, Orissa
Work from Office
Posted On 02nd Jun, 2025 : Locations Kangra , Solan , Gwalior , Balasore , Ganjam , Yamunagar , Purulia , Kharagpur , Haridwar ,Mehsana , Surat The Territory Manager - Sales (TMT Product) will be responsible for driving sales, managing distributor and dealer networks, and expanding the market share of TMT (Thermo-Mechanically treated) steel products within the assigned territory. The role demands a blend of strategic planning, hands-on sales execution, and relationship management with stakeholders to achieve business objectives. Sales and Revenue Generation Achieve monthly, quarterly, and annual sales targets for TMT products in the assigned territory. Drive sales through dealer/distributor networks and direct sales to key clients. Identify and develop new business opportunities to expand market penetration. Market Development Develop and execute territory-specific strategies to increase brand visibility and product adoption. Conduct market research to understand customer needs, competitor activities, and emerging trends. Organize promotional activities like contractor meets, dealer events, and product demonstrations. Dealer and Distributor Management Build and maintain strong relationships with dealers, distributors, and other channel partners. Ensure optimal inventory levels and timely delivery of products to channel partners. Provide training and support to channel partners on product features and sales strategies. Customer Relationship Management Engage with contractors, builders, and architects to promote TMT products. Address customer inquiries, resolve issues, and ensure high levels of customer satisfaction. Gather feedback to refine sales strategies and improve customer experiences. Required Skills Bachelors degree in business, engineering, or a related field. MBA in Sales/Marketing is a plus. 2-4 years of experience in sales, preferably in the steel/TMT industry or building materials sector. Strong understanding of the TMT product market and its applications. Excellent negotiation and communication skills. Ability to manage and motivate dealer/distributor networks. Proficiency in CRM tools and MS Office Suite. Analytical and problem-solving skills with a focus on achieving targets. Sales target achievement (volume and revenue). Growth in dealer/distributor network. Market share expansion in the assigned territory. Customer satisfaction and retention rates. Benefits 5 Days working Medical Benefits Offered Benefits / Facilities : 5 Days working Medical Benefits Key Skills : Company Profile The company is a world-renowned $13 billion conglomerate with presence across various sectorsSteel, Energy, Minerals, Port & Infrastructure, Cement, Ventures & Paints across India, the US, South America & Africa. Leveraging their extensive distribution network & supply chain mgmt. exp, they bring to India their B2B Ecommerce ---. Key Clients : MSMEsManufacturing business that require steel for industrial use. Independent Home Builders (IHB's)Those who build residential properties on their own land (may not be an enterprise). Independent CustomersBuilders, who develop properties for personal end use. InfluencersThis group consists of masons, contractors, architects, fabricators, interior designers etc. Location - Gwalior, Himachal-Pradesh, Orissa, West-Bengal
Posted 1 month ago
4.0 - 6.0 years
4 - 7 Lacs
Guwahati, Ahmedabad, Raipur
Work from Office
Posted On 19th Jun, 2025 : TheSales Manager - Sales (TMT Product), will be responsible for driving sales, managing distributor and dealer networks, and expanding the market share of TMT (Thermo-Mechanically treated) steel products within the assigned area. Sales and Revenue Generation Achieve monthly, quarterly, and annual sales targets for TMT products in the assigned territory. Drive sales through dealer/distributor networks and direct sales to key clients. Identify and develop new business opportunities to expand market penetration. Market Development Develop and execute territory-specific strategies to increase brand visibility and product adoption. Conduct market research to understand customer needs, competitor activities, and emerging trends. Organize promotional activities like contractor meets, dealer events, and product demonstrations. Dealer and Distributor Management Build and maintain strong relationships with dealers, distributors, and other channel partners. Ensure optimal inventory levels and timely delivery of products to channel partners. Provide training and support to channel partners on product features and sales strategies. Customer Relationship Management Engage with contractors, builders, and architects to promote TMT products. Address customer inquiries, resolve issues, and ensure high levels of customer satisfaction. Gather feedback to refine sales strategies and improve customer experiences. Desired Profile / Criteria / Skills : Bachelors degree in business, engineering, or a related field. MBA in Sales/Marketing is a plus. 46 years of experience in sales, preferably in the steel/TMT industry or building materials sector. Strong understanding of the TMT product market and its applications. Excellent negotiation and communication skills. Ability to manage and motivate dealer/distributor networks. Proficiency in CRM tools and MS Office Suite. Analytical and problem-solving skills with a focus on achieving targets. Sales target achievement (volume and revenue). Growth in dealer/distributor network. Market share expansion in the assigned territory. Customer satisfaction and retention rat Offered Benefits / Facilities : 5 Days working Medical Benefits Key Skills : Company Profile The company is a world-renowned $13 billion conglomerate with presence across various sectorsSteel, Energy, Minerals, Port & Infrastructure, Cement, Ventures & Paints across India, the US, South America & Africa. Leveraging their extensive distribution network & supply chain mgmt. exp, they bring to India their B2B Ecommerce ---. Key Clients : MSMEsManufacturing business that require steel for industrial use. Independent Home Builders (IHB's)Those who build residential properties on their own land (may not be an enterprise). Independent CustomersBuilders, who develop properties for personal end use. InfluencersThis group consists of masons, contractors, architects, fabricators, interior designers etc. Location - Ahmedabad, Guwahati, Raipur, Rajkot
Posted 1 month ago
5.0 - 7.0 years
4 - 7 Lacs
Mumbai, New Delhi, Bengaluru
Work from Office
Experience : 5 + years Expected Notice Period : 15 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote ,New Delhi,Bengaluru,Mumbai Must have skills required: ActiveCampaign, AI, GPT, Juniper Square, CRM, Google Workspace, Notion, Yardi, Zapier Take ownership of our systems architecture and play a foundational role in operational scale Build the tools and automations that power a modern, data-driven investment platform Work closely with the executive team and gain visibility across business units Enjoy autonomy, flexibility, and a high-trust, results-focused team culture Competitive compensation based on experience and strategic impact We are seeking a systems-driven professional to join us as Head of Systems & Workflow Automation. This is a strategic and implementation-focused role responsible for owning our internal technology stackfrom process discovery and design to full deployment, integration, and automation. You will lead the effort to understand our real estate, marketing, and investor operations workflows, identify points of friction or inefficiency, and implement technology solutions that simplify execution and ensure data flows cleanly across tools. A key part of your role will be building automated data connections across systems and maintaining a centralized Notion-based company dashboard to ensure real-time visibility and team-wide coordination. Core Mission Own the implementation and performance of Aptas technology infrastructure by: Designing and deploying efficient, simplified workflows between departments and platforms Automating data flow between systems (e.g., CRM, investor portals, Google Workspace, Yardi, Agora) and into centralized dashboards in Notion Translating business processes into scalable, tech-enabled solutions that support day-to-day execution and decision-making Key Responsibilities Tech Stack Ownership and Implementation Lead implementation, integration, and ongoing management of core business platforms, including Notion, Slack, Google Workspace, Juniper Square, Yardi Breeze Premier, Agora, and our CRM Serve as the point person for all internal platform configuration and system enhancements Process Mapping and Workflow Design Work with each team function (marketing, investor relations, acquisitions, asset management) to map operational workflows and identify opportunities to streamline processes Design and implement simplified, standardized workflows across platforms that reduce friction and improve handoffs Cross-System Integration and Automation Build and maintain automations using Zapier or equivalent tools to eliminate manual entry, increase accuracy, and connect siloed tools Automate structured data transfer from external platforms into a Notion-based dashboard used across the company Documentation, Training, and Adoption Document systems architecture, SOPs, and platform usage guidelines for each major process Deliver live training and onboarding for internal users and serve as a support resource for troubleshooting system issues Reporting, Governance, and Optimization Ensure system accuracy, data governance, and real-time reporting integrity across all platforms Regularly assess platform usage, functionality gaps, and data flow, and implement ongoing improvements AI and Innovation Enablement Explore and implement intelligent tools (e.g., AI assistants, GPTs, internal automations) that accelerate business operations What Were Looking For Required Skills and Experience 5+ years in systems enablement, technical operations, or RevOps/MarketingOps roles Experience managing business platforms and integrating cross-functional workflows Proven ability to automate data movement between systems and into shared dashboards (especially using Zapier or similar tools) Deep familiarity with CRM tools (HubSpot, ActiveCampaign, or equivalent), platform APIs, and structured data Exceptional systems thinking and the ability to map, simplify, and scale operational processes Strong documentation and communication skills; comfortable leading internal trainings and writing SOPs Self-motivated and highly organized, capable of managing multiple initiatives in parallel Preferred Qualifications Experience with Notion as a central operations dashboard or team knowledge hub Exposure to real estate tech platforms such as Yardi Breeze Premier, Juniper Square, Agora Background working with high-performance teams in fast-paced or entrepreneurial environments Familiarity with AI or GPT-based automations as applied to business process enablement
Posted 1 month ago
2.0 - 7.0 years
12 - 18 Lacs
Mumbai, Bengaluru, Delhi / NCR
Work from Office
Expected Notice Period : 30 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full Time Permanent position(Payroll and Compliance to be managed by: Uplers) (*Note: This is a requirement for one of Uplers' client - Uplers) What do you need for this opportunity? Must have skills required: Contract Negotiation, Data Analysis, Business Development, Customer Onboarding, Demo, Domestic It Staffing, Lead Generation, Market Research, Negotiation Uplers is Looking for: Key Responsibilities Market Research & Strategy: Conduct in-depth market research to identify industry trends, competitor strategies, and hiring demands. Use insights to refine sales and outreach strategies. Lead Generation & Prospecting: Identify and engage potential clients through outbound efforts, referrals, and networking. Build a strong and scalable sales pipeline with high-quality leads. Discovery & Demo Calls: Conduct compelling discovery calls to understand client pain points and hiring challenges. Deliver engaging demos or presentations showcasing Uplers value proposition and remote staffing solutions. Client Engagement & Consultation: Understand client hiring needs, business challenges, and present tailored staffing solutions. Sales Pipeline Management: Proactively nurture and manage leads through various sales stages, ensuring a steady flow of opportunities and maximizing conversions. Consultative Selling: Educate clients on the benefits of hiring remote talent and Uplers' unique value proposition. Negotiation & Deal Closure: Handle pricing discussions, contracts, and negotiations to secure new business. Collaboration with Delivery Team: Work closely with the recruitment/delivery team to ensure seamless client onboarding and satisfaction. Performance Tracking: Maintain sales reports, CRM data, and key performance metrics to measure and optimize sales performance. Key Requirements 2-5 years of experience in Business Development, Sales, or IT Staffing & Recruitment. Proven track record of achieving sales targets and generating revenue. Strong understanding of IT/Tech hiring trends and staffing models (Remote, Contract, Permanent). Excellent communication, negotiation, and relationship-building skills. Ability to work in a fast-paced, target-driven environment. Experience with CRM tools like HubSpot, Salesforce, or similar is a plus. Self-motivated and proactive approach to sales and client management. Why Join Uplers? 100% remote work culture with a global team. Opportunity to work with top Indian clients and businesses. Performance-based incentives and career growth opportunities. A dynamic and collaborative work environment. How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
Posted 1 month ago
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