311 Crm Systems Jobs - Page 2

Job Sales Officer - Eyecare-SMR We are currently seeking a highly motivated and results-driven Sales Officer to join our team at Titan, a leading eyecare company. As a Sales Officer, you will be responsible for driving sales and promoting our eyecare products within the designated trade area. Responsibilities: - Develop and maintain strong relationships with existing and potential customers in the trade sector. - Identify new business opportunities and actively pursue them to achieve sales targets. - Conduct market research to stay updated on industry trends, competitor activities, and customer preferences. - Present and demonstrate our eyecare products to customers, highlighting their features and benefits. - Provide excellent customer service and address any inquiries or concerns promptly and professionally. - Collaborate with the sales team to develop effective sales strategies and promotional campaigns. - Prepare sales reports and forecasts, analyzing sales data to identify areas for improvement. - Stay updated on product knowledge and industry developments to effectively communicate with customers : - Proven experience in sales, preferably in the eyecare industry or related field. - Strong interpersonal and communication skills, with the ability to build rapport with customers. - Excellent negotiation and persuasion abilities to close sales and achieve targets. - Self-motivated and target-oriented, with a drive to succeed in a competitive market. - Ability to work independently and as part of a team, with a strong sense of responsibility. - Proficient in using sales software and CRM systems to manage customer interactions and sales data. - A bachelor's degree in business, marketing, or a related field is preferred. If you are a passionate and results-oriented individual with a strong interest in the eyecare industry, we would love to hear from you. Join our team at Titan and contribute to our mission of providing high-quality eyecare solutions to our valued customers. Apply now!

Role Summary The Team Leader Grievance Escalations will lead a team of 7–8 officers responsible for resolving complex customer complaints that are escalated beyond Level 1. This role is pivotal in ensuring effective and timely resolution of grievances, improving overall customer experience, and enhancing trust in the bank’s service delivery. The role also focuses on driving Turnaround Time (TAT), resolution quality, Net Promoter Score (NPS), and continuous process improvement to reduce repeat complaints. Key Responsibilities Complaint Resolution Oversight Ensure timely and complete resolution of all Level 2 complaints in line with internal policies, regulatory requirements (e.g., RBI guidelines), and service standards. Review case details, perform root cause analysis, and validate proposed resolutions before closure. Maintain high-quality communication with customers, ensuring clarity, empathy, and accountability. Team Leadership Lead, mentor, and manage a team of 7–8 grievance officers. Allocate cases efficiently and monitor daily workload to ensure timely actions. Conduct regular reviews, performance assessments, and on-the-job coaching. Customer Centricity & NPS Management Ensure that complaint resolutions are customer-friendly and contribute to improved Net Promoter Scores (NPS). Analyze customer feedback post-closure and drive initiatives to enhance customer delight. Foster a culture of empathy, ownership, and first-time-right resolution within the team. TAT & Quality Governance Drive strict adherence to Turnaround Time (TAT) SLAs while maintaining response quality. Conduct regular audits on closed cases to ensure compliance and completeness. Highlight any systemic gaps that hinder TAT or quality. Process Improvement Identify trends and recurring issues from escalated complaints and share insights with relevant business units. Recommend and lead process improvement initiatives to reduce repeat grievances and enhance the end-to-end customer journey. Support automation and digitization efforts in the grievance handling process. Stakeholder Management & Reporting Coordinate with internal departments (branches, operations, product, legal, etc.) to gather inputs and resolve complaints effectively. Prepare and share regular MIS and dashboards on team performance, complaint trends, and root cause analytics. Key Skills & Competencies In-depth knowledge of banking operations, products, and customer service protocols. Strong communication (written and verbal) and interpersonal skills. Analytical mindset with ability to identify root causes and improvement opportunities. Ability to manage high-pressure situations with maturity and sound judgment. Experience in handling regulatory and high-priority escalations. Proficiency in MS Office (Excel, PowerPoint), CRM systems, and complaint tracking tools. Qualifications & Experience Graduate/Postgraduate in any discipline. Specialization in banking or customer experience is an advantage. 5–8 years of experience in banking, with at least 2 years in grievance handling or escalation management or servicing (preferred) . Prior team management experience is preferred.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Any btech education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure successful project delivery- Provide technical guidance and support to the team Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical- Strong understanding of CRM systems- Experience in customizing and configuring Microsoft Dynamics CRM- Knowledge of CRM development best practices- Hands-on experience in CRM integration- Experience in troubleshooting and resolving technical issues Additional Information:- The candidate should have a minimum of 5 years of experience in Microsoft Dynamics CRM Technical- This position is based at our Hyderabad office- A Any btech education is required Qualification Any btech education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with team members, and ensuring project success. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure timely delivery of projects- Provide technical guidance and support to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical- Strong understanding of CRM systems- Experience in customizing and configuring Dynamics CRM solutions- Knowledge of CRM development best practices- Hands-on experience in CRM integration and data migration Additional Information:- The candidate should have a minimum of 7.5 years of experience in Microsoft Dynamics CRM Technical- This position is based at our Gurugram office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : any btech education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members and stakeholders. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure effective communication among team members and stakeholders- Provide guidance and support to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical- Strong understanding of CRM systems- Experience in customizing and configuring Microsoft Dynamics CRM- Knowledge of CRM development best practices- Hands-on experience in CRM integration- Experience in troubleshooting and resolving CRM issues Additional Information:- The candidate should have a minimum of 5 years of experience in Microsoft Dynamics CRM Technical- This position is based at our Hyderabad office- A BTech education is required Qualification any btech education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will oversee the development process and ensure successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Coordinate with stakeholders to gather requirements- Ensure timely delivery of projects Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical- Strong understanding of CRM systems- Experience in customizing and configuring Dynamics CRM- Knowledge of CRM integration with other systems- Hands-on experience in troubleshooting and issue resolution Additional Information:- The candidate should have a minimum of 5 years of experience in Microsoft Dynamics CRM Technical- This position is based at our Hyderabad office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will oversee the development process and ensure successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Coordinate with stakeholders to gather requirements- Ensure timely delivery of projects Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical- Experience in D365 Contact Center, Copilot Studio and Azure Open AI is preferred- Strong understanding of CRM systems- Experience in customizing and configuring Dynamics CRM- Knowledge of CRM integration with other systems- Experience in troubleshooting and resolving technical issues Additional Information:- The candidate should have a minimum of 5 years of experience in Microsoft Dynamics CRM Technical- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Any Btech degree Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring project success. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely delivery of projects- Provide technical guidance and support to the team Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical- Strong understanding of CRM systems- Experience in customizing and configuring Microsoft Dynamics CRM- Knowledge of CRM development best practices- Hands-on experience in CRM integration- Experience in troubleshooting and resolving technical issues Additional Information:- The candidate should have a minimum of 5 years of experience in Microsoft Dynamics CRM Technical- This position is based at our Pune office- A Any Btech degree is required Qualification Any Btech degree

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will oversee the development process and ensure successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Coordinate with stakeholders to gather requirements- Ensure timely project delivery Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical- Strong understanding of CRM systems- Experience in customizing and configuring Dynamics CRM- Knowledge of CRM integration with other systems- Hands-on experience in troubleshooting and issue resolution Additional Information:- The candidate should have a minimum of 7.5 years of experience in Microsoft Dynamics CRM Technical- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : Any btech education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members and stakeholders. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure effective communication among team members and stakeholders- Implement best practices for application design and configuration Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical- Strong understanding of CRM systems and customization- Experience in designing and configuring CRM solutions- Knowledge of CRM integration with other systems- Hands-on experience in troubleshooting and resolving technical issues Additional Information:- The candidate should have a minimum of 7.5 years of experience in Microsoft Dynamics CRM Technical- This position is based at our Hyderabad office- A Any btech education is required Qualification Any btech education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure successful project delivery- Provide guidance and support to the team Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical- Strong understanding of CRM systems- Experience in customizing and configuring Microsoft Dynamics CRM- Knowledge of CRM development best practices- Hands-on experience in CRM integration- Experience in troubleshooting and resolving technical issues Additional Information:- The candidate should have a minimum of 5 years of experience in Microsoft Dynamics CRM Technical- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will oversee the development process and ensure successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Coordinate with stakeholders to gather requirements- Ensure timely delivery of projects Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical- Strong understanding of CRM systems- Experience in customizing and configuring Dynamics CRM- Knowledge of CRM integration with other systems- Hands-on experience in troubleshooting and issue resolution Additional Information:- The candidate should have a minimum of 7.5 years of experience in Microsoft Dynamics CRM Technical- This position is based at our Hyderabad office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : Completion of Btech Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring project success. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Expected to provide solutions to problems that apply across multiple teams- Lead the application development process- Provide technical guidance and support to the team- Ensure project milestones are met Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical- Strong understanding of CRM systems- Experience in customizing and configuring Dynamics CRM- Knowledge of CRM integration with other systems- Hands-on experience in troubleshooting and issue resolution Additional Information:- The candidate should have a minimum of 12 years of experience in Microsoft Dynamics CRM Technical- This position is based at our Kolkata office- A completion of Btech is required Qualification Completion of Btech

Key Responsibilities Identify and develop new business opportunities Generate leads through cold calling, email campaigns, and referrals Understand client needs and offer suitable product solutions Achieve and exceed monthly targets Build and manage long-term client relationships Maintain accurate records in CRM systems Coordinate internally to ensure smooth delivery and client satisfaction Prepare and present performance reports Requirements Minimum 2 years of experience in Sales / Business Development Strong communication skills written and spoken Proficiency with CRM tools and lead tracking systems Self-motivated, results-driven, and proactive approach Fluent English required Local language proficiency preferred Hindi for Lucknow, Marathi/Hindi for Mumbai Comfortable with early shift timing

Key Responsibilities: Develop and execute lead generation strategies across digital and offline channels to attract potential clients Identify prospective customers through platforms like social media, online databases, referrals, and industry events Engage with potential clients via calls, emails, and meetings to understand their needs and present appropriate services Schedule meetings and demos for the sales/business development teamFollow up on incoming leads from campaigns or inquiries Nurture leads through the sales pipeline by maintaining regular communication and follow-ups Track and report on lead generation activities and performance metrics Stay up to date with travel industry trends and competitors to identify new opportunities Contribute to the improvement of marketing materials and outreach methods based on client feedback and market insights Candidate Profile : - Fresher to 1 Year Communication - verbal & written Proven experience (1+ year preferred) in lead generation, sales, or business development, preferably in the travel or service industry. Strong verbal and written communication skills. Proficiency in CRM systems and MS Office (Excel, Word, Outlook). Knowledge of lead generation tools and techniques (LinkedIn, email marketing, digital ads, etc.). Self-starter with strong organizational skills and attention to detail. Target-driven mindset with a focus on achieving measurable business results. Ability to work collaboratively with cross-functional teams.

Skill required: Channel Incentive Management - Channels Strategy Designation: Sales Prog & Incentive Mgmt Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Analyze customers and partners, optimize resources across channels to optimize return on investment (ROI), end-to-end (E2E) capability and operating model assessment and prioritization, technology enabled process and solution architecture to enable Routes to Market at speed, and options for rapid deployment through outsourced services. What are we looking for "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Required Skills and Qualifications:Strong attention to detail and accuracy in data entryExcellent communication and interpersonal skills to interact with customers and internal teamsAnalytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insightsShould have experience working with large datasetsSales Knowledge:Understanding of sales processes, key performance indicators (KPIs), and sales methodologies. Compensation Implementation:Expertise in implementing and structuring sales incentive plans, including commission structures and performance-based rewards. Communication Skills: Excellent written and verbal communication skills to effectively convey complex information to various stakeholders. Technical Proficiency:Proficient in data analysis tools, CRM systems, and sales incentive management software. Project Management:Ability to manage multiple projects simultaneously, meet deadlines, and prioritize tasks. ""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "A Sales Incentives Management Specialist is responsible for Implementing, and administring sales incentive programs, and accurately calculate commissions by analyzing sales data, collaborating with client, and monitoring program effectiveness. Key responsibilities:Incentive Plan Implementation:Implement the client provided plan and maintain sales incentive plans, including metrics, targets, payout structures, and performance thresholds, considering different sales channels and product lines. Data Analysis:Collect, analyze sales data to assess sales performance against targets, identify trends, and evaluate the effectiveness of existing incentive plans. Sales Alignment:Collaborate with client to ensure incentive plans are aligned with overall business goals and sales strategies. Communication and Training:Clearly communicate incentive plan details to sales teams, provide training on program mechanics, and address any questions or concerns. Performance Monitoring:Track sales performance against incentive plan metrics and publish.Compliance Management:Ensure all incentive programs comply with company policies, regulatory requirements, and legal standards as shared by the clientSystem Administration:Manage the sales incentive calculation system, ensuring accurate data input and timely commission payouts. Stakeholder Management:Collaborate with cross-functional teams including finance, HR, and sales operations to ensure smooth implementation and administration of incentive programs. " Qualification Any Graduation

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure successful project delivery- Mentor junior team members Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical -- Experience in D365 Contact Center, Copilot Studio and Azure Open AI is preferred- Strong understanding of CRM systems- Experience in customizing and configuring Microsoft Dynamics CRM- Knowledge of CRM integration with other systems- Hands-on experience in troubleshooting and issue resolution Additional Information:- The candidate should have a minimum of 7.5 years of experience in Microsoft Dynamics CRM Technical- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

Skill required: Marketing Operations - Marketing Research Analysis Designation: Campaign Strategy Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Channel Strategy Manager - B2B2C is responsible for defining and executing channel strategies that optimize customer engagement and drive business growth within the B2B2C segment. This role focuses on developing innovative go-to-market approaches, managing partnerships, and aligning channel activities with overarching business objectives. By fostering collaboration with internal and external stakeholders, the Channel Strategy Manager ensures seamless integration of strategies across the value chain, delivering a consistent and impactful customer experience.Role requires Digital Marketing Ads & Promotion creation/designchannel strategy, sales, or marketing, with a focus on B2B2C models.Proven track record of developing and implementing successful channel strategies.Experience in managing partnerships and cross-functional teams.Familiarity with digital and traditional channel dynamics.In this role, you will be expected to leverage marketing research analytics to use a set of processes to link the producers, customers, and end users to the marketer through information, which will be used to identify and define marketing opportunities and problems; generate, refine, and evaluate marketing actions; monitor marketing performance; and improve understanding of marketing as a process. What are we looking for Skills & CompetenciesStrong understanding of channel management principles, particularly within the B2B2C framework.Proficiency in data analysis tools and CRM systems to assess channel performance.Knowledge of digital marketing and e-commerce platforms.Project management skills, with experience in executing cross-functional initiatives.Financial acumen to manage budgets and evaluate channel ROI.Strategic thinking and problem-solving abilities.Excellent communication and negotiation skills.Strong interpersonal skills to build and maintain effective partnerships.Ability to adapt and respond to a dynamic market environment.Leadership skills with a focus on collaboration and influence.Identify and implement innovative approaches to channel activation and management, leveraging digital tools and platforms. Roles and Responsibilities: Develop and implement a robust channel strategy tailored to the B2B2C market, aligning with business goals and customer needs.Build and maintain relationships with key partners, distributors, and intermediaries to ensure successful execution of channel strategies.Conduct market research and analysis to identify trends, opportunities, and competitive dynamics that inform channel strategy.Establish and track key performance indicators (KPIs) to evaluate the effectiveness of channel strategies and initiatives.Work closely with sales, marketing, and product teams to ensure alignment and consistency across all channel activities.Design and implement strategies that enhance the end-to-end customer journey within the B2B2C ecosystem.Allocate resources effectively across channels to maximize impact and return on investment.Identify and implement innovative approaches to channel activation and management, leveraging digital tools and platforms. Qualification Any Graduation

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will oversee the development process and ensure successful project delivery in a dynamic environment. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Coordinate with stakeholders to gather requirements- Ensure timely delivery of projects Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical- Strong understanding of CRM systems- Experience in customizing and configuring Dynamics CRM- Knowledge of CRM integration with other systems- Hands-on experience in troubleshooting and issue resolution Additional Information:- The candidate should have a minimum of 5 years of experience in Microsoft Dynamics CRM Technical- This position is based at our Chennai office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Coordinate with stakeholders to gather requirements- Ensure timely delivery of projects Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical- Experience in D365 Contact Center, Copilot Studio and Azure Open AI is preferred- Strong understanding of CRM systems- Experience in customizing and configuring Dynamics CRM- Knowledge of CRM integration with other systems- Experience in troubleshooting and resolving technical issues Additional Information:- The candidate should have a minimum of 5 years of experience in Microsoft Dynamics CRM Technical- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

Shift: (GMT+05:30) Asia/Kolkata (IST) What do you need for this opportunity Must have skills required: SaaS, Cloud Computing Kong Inc. is Looking for: About the role: We are seeking a committed Enterprise Sales Executive with a successful background in sales and account management, ideally within open source or similar enterprise software environments. In this role, you will be a key driver of our growth strategy, directly impacting the stability and expansion of our recurring revenue. This position is ideal for a sales professional who has experience in landing new clients, retaining existing customers, and driving account expansion for early-stage enterprise products in a dynamic, entrepreneurial setting. What Youll Be Doing: Develop and execute sales strategies to target enterprise customers, focusing on building and maintaining a robust pipeline that drives long-term growth. Own the entire sales cycle, from prospecting and initial outreach to contract negotiations and closing deals, while consistently meeting or exceeding revenue targets. Collaborate with internal teams, including product, marketing, and customer success, to ensure a seamless sales experience and alignment on customer needs. Identify customer pain points and align our solutions to address these, delivering customized product demos and presentations tailored to their specific business needs. Build and nurture relationships with C-level executives and key decision-makers within target accounts, establishing yourself as a trusted advisor and ensuring customer satisfaction and retention. Lead account planning efforts by researching potential customers, understanding industry trends, and developing strategies to win new business and grow existing accounts. Monitor and manage sales activities and results, accurately forecasting opportunities and keeping detailed records of interactions and progress in CRM systems. Stay updated on industry trends, competitor offerings, and market changes to position our product effectively and maintain a competitive edge. Contribute to business growth initiatives, providing feedback to product and marketing teams to influence product development and go-to-market strategies. Represent Kong with professionalism, acting as a brand ambassador at industry events, conferences, and customer meetings. What Youll Bring: 7+ years of experience in enterprise sales (>1k employees), with a proven track record of closing complex deals in a SaaS, cloud, or enterprise software environment. Demonstrated success in selling to large enterprises, particularly to senior-level executives and across multiple departments. Strong consultative selling skills, with the ability to understand customer needs and present compelling solutions that drive business outcomes. Excellent communication and negotiation skills, capable of managing high-stakes conversations and building lasting relationships with stakeholders. A results-driven mindset, with a passion for meeting and exceeding sales goals and revenue targets. Experience working with CRM platforms (e.g., Salesforce) and leveraging data to forecast accurately and track sales metrics. Knowledge of open-source software, APIs, or infrastructure software is highly advantageous. Ability to thrive in a fast-paced, entrepreneurial environment, taking ownership of your sales territory and adapting to changing market dynamics. Analytical and strategic thinking, with a knack for identifying business growth opportunities and devising plans to capitalize on them.

SUMMARY Job Role CRE Job Summary: The Customer Relations Executive (CRE) is responsible for providing an exceptional customer experience by assisting clients with inquiries, managing their sales journey, ensuring customer satisfaction, and handling post- sales activities. The CRE plays a vital role in maintaining customer relationships and supporting the sales team in achieving showroom targets. Key Responsibilities: 1) Customer Engagement: Greet and welcome customers to the showroom, ensuring a positive first impression. Assist customers in understanding the features and benefits of the vehicles available in the showroom. Respond to customer inquiries via phone, email, and in - person visits promptly and professionally. 2) Sales Assistance: Support the sales team by facilitating test drives, providing product brochures, and explaining vehicle specifications. Guide customers through the vehicle purchasing process, from initial inquiry to final sale. Maintain accurate customer records, track customer interactions, and follow up on leads. 3) Customer Relationship Management: Build and maintain strong relationships with existing and potential customers to foster loyalty. Handle customer concerns and complaints effectively, ensuring a high level of customer satisfaction. Conduct post - sales follow - up to ensure the customer is satisfied with their purchase and address any issues. 4) Documentation & Coordination: Assist customers with the necessary paperwork for vehicle purchases, insurance, registration, and financing. Coordinate with internal departments to ensure smooth vehicle delivery and timely post - sale services. Maintain an organized customer database, updating it with new leads and closed sales. 5) Showroom Operations Support: Ensure the showroom is well - presented, including keeping promotional material updated and maintaining a clean, welcoming environment. Coordinate events, such as vehicle launches, promotions, and customer appreciation days. Assist in showroom reporting, providing updates on customer feedback, sales leads, and market trends. 6) Market and Product Knowledge: Stay updated on the latest automobile models, features, and industry trends. Understand the competitive landscape and provide customers with insights on how the showroom’s offerings compare. Requirements Experience : 2+ years of experience in customer relations, preferably in the automobile industry. Communication Skills : Excellent verbal and written communication skills with a customer - first attitude. Interpersonal Skills : Strong interpersonal skills to build rapport and handle customer concerns effectively. Tech-Savvy : Proficiency in using CRM systems, Microsoft Office, and other relevant software. Time Management : Ability to manage multiple customers and inquiries efficiently. Sales Orientation : Understanding of basic sales processes and customer management. Preferred Qualifications: Prior experience in a premium automobile showroom. Ability to work in a fast - paced and dynamic environment. Knowledge of automotive technology, vehicle financing, and insurance processes. Required Skills & Qualifications: Education : Bachelor’s degree in Business, Marketing, or a related field is preferred Benefits PF+Incentives

SUMMARY Customer Relations Executive (CRE) Job Overview The role of the Customer Relations Executive (CRE) involves providing exceptional customer experiences, assisting clients with inquiries, managing their sales journey, ensuring customer satisfaction, and handling post-sales activities. The CRE is instrumental in nurturing customer relationships and supporting the sales team in meeting showroom targets. Key Duties Engage with customers to understand their needs and provide assistance. Provide support to the sales team by offering sales assistance to clients. Manage and maintain customer relationships to ensure satisfaction and loyalty. Handle documentation and coordinate activities related to customer interactions. Requirements Requirements: Experience : At least 2 years of customer relations experience, preferably in the automobile industry. Communication Skills : Exceptional verbal and written communication skills with a customer-centric approach. Interpersonal Skills : Strong interpersonal abilities to establish rapport and address customer concerns effectively. Tech-Savvy : Proficient in utilizing CRM systems, Microsoft Office, and other relevant software. Time Management : Capable of efficiently managing multiple customers and inquiries. Sales Orientation : Understanding of fundamental sales processes and customer management. Preferred Qualifications : Previous experience in a high-end automobile showroom. Ability to thrive in a fast-paced and dynamic environment. Knowledge of automotive technology, vehicle financing, and insurance processes. Education : A bachelor's degree in Business, Marketing, or a related field is preferred. Benefits PF+Incentives

Overall management of reception duties whilst being the first point of contact for all clients and visitors to Mark IT Co-ordinate meetings and client visits of Mark IT sales and service engineers Maintaining Google calendars with all scheduled visits and appointments Managing telephone calls efficiently and effectively General office administrative tasks Facilitate client and visitor interaction with the utmost professionalism Ordering stationary and other ad hoc office requirements Managing incoming and outgoing mail Prepare correspondence and documents Schedule appointments Monitor and maintain office equipment and environment Control inventory relevant to reception area Essential Skills, Experience Competencies: Experience with CRM systems is highly preferred Experience with Google Mail, Calendar Contacts is highly preferred Minimum of 2 years reception experience within a professional corporate environment Demonstrable skills with managing high volume phone calls and switchboard Excellent written and verbal communication skills Advanced computer literacy skills (Word, Excel, PowerPoint) Ability to co-ordinate and multi-task effectively Knowledge of administrative and clerical procedures Professional personal presentation Ability to maintain information management Excellent organising and planning skills High standard attention to detail Ability to demonstrate initiative reliability

What you will do The Senior Associate, Global Mobility isresponsible for providing expert support in managing the relocation and immigration processes for employees, executives, and their families. This includes assisting with visa applications, work permits, residency processes, and providing guidance on the relocation logistics such as housing, schooling, and cultural adaptation. Key Responsibilities Include: Immigration Support : Advise clients and employees on the appropriate visa or work permit requirements based on the destination country. Prepare and submit visa and work permit applications, ensuring compliance with local immigration laws and regulations. Maintain accurate records of visa status, renewals, and deadlines. Liaise with immigration authorities and legal professionals to resolve issues and expedite processes. Keep up to date with changes in immigration laws and policies to provide accurate information to clients and employees. Relocation Services : Provide logistical support for relocating employees and their families (e. g. , housing search, moving coordination, settling-in services). Assist with temporary accommodation arrangements for employees during the relocation period. Advise on cultural integration, local laws, and practical matters (e. g. , banking, healthcare, schooling, transportation). Coordinate language training, if necessary, to ease cultural transition. Client/Employee Communication and Support : Act as the main point of contact for employees, employers, or clients during the immigration and relocation process. Provide clear communication regarding timelines, requirements, and necessary documents. Address employee or client questions or concerns related to the immigration and relocation process. Documentation and Compliance : Ensure all documentation is in order and meets the requirements of local immigration authorities. Track the progress of relocation and immigration processes, ensuring deadlines are met. Maintain confidentiality of personal and sensitive employee information. Collaboration and Coordination : Work closely with HR, legal teams, and third-party relocation service providers. Build and maintain relationships with immigration consultants, attorneys, and government authorities. Post-Relocation Support : Assist employees in acclimating to their new location by offering ongoing support, including follow-up services. Advise on residency and permanent status options, if applicable. What we expect from you Bachelor s degree in international relations, business, HR, or a related field (preferred). 2- 4 years previous experience in immigration law, HR, relocation services, or a similar role. Knowledge of global immigration laws and relocation practices. Strong communication skills and attention to detail. Ability to manage multiple tasks and deadlines in a fast-paced environment. Proficiency in using HRIS, CRM systems, and Microsoft Office Suite. Multilingual skills are a plus (depending on the region served). Strong organizational and problem-solving skills. High level of discretion and confidentiality. Excellent interpersonal and customer service skills. Ability to work both independently and in teams. Strong analytical and research skills. This role is ideal for someone who enjoys working in a fast-paced, multicultural environment and helping individuals navigate complex immigration processes. What you can expect from us. As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being. We offer competitive annual base salary, and a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities.