32 Crm Support Jobs - Page 2

Key Responsibility: Managing the Production Application Support/AMS for multiple application. Managing support team of 20+ people. Managing Business stakeholder, Dealers/Customers for their support tickets, queries and concerns. Monitoring, tracking and publishing reports/dashboard on the support activities and tickets. Managing support team roaster. Regular communication and updates to the leadership. Driving process improvements to provide efficient production support and support tickets management. Managing and reviewing the documentations like FAQs, knowledge articles etc. for effective and efficient tickets resolution. Skills and Experience: Total experience: 8-10 years. Production Supp...

Job Title: SAP CRM Functional Consultant Experience: 8 to 18 Years in SAP CRM, SD, S/4 Hana Work Mode: Remote Notice Period: Immediate Joiners are preferred with 0 to 15 Days NP Job Location: Open Hyderabad / Bangalore / Mumbai / Pune / Delhi / Chennai / Any Other Location Work Timings: Flexible to work in US Shift Timings 06:30 PM to 03:30 AM IST or 09:30 PM to 06:30 AM IST Qualification: Any Graduation or Post-Graduation (Preferred: B.E. / B.Tech / MBA / MCA) Job Description: We are seeking a highly experienced and self-driven SAP CRM Functional Consultant to join our dynamic team supporting strategic US-based clients. This role requires deep functional expertise in SAP CRM Sales and Servi...

Respond to customer inquiries via live chat platforms professionally Process digital service requests related to mortgage a/c, servicing, documentation Coordinate with internal departments for a/c updates issue resolution Adhere policies Required Candidate profile Assist peers and improve knowledge sharing. Maintain accurate documentation of customer interactions and actions taken. Exp in Mortgage Chat Support, Loan Servicing, or Banking BPO processes. Perks and benefits Perks and Benefits

Serve as primary contact for CRM between all Users and Group CRM Team. Provide day-to-day support and problem-solving for Users Prepare dashboards and generate data insights to fuel business growth. Produce training materials/ sessions and onboard new users Manage utilisation and adoption, identify gaps to drive users to reach Sales KPIs. Develop data governance policy to ensure data integrity and perform regular check to monitor cleanliness. Share practical knowledge and best practices among all offices to encourage self-learning by users. Work with Group CRM Team and the business in shaping new developments of CRM.

Handle email &chat-based customer service inquiries Address concerns related to mobile plans, billing, internet services, and account settings Accurately update customer interactions in internal tools/CRM Any International Bpo exp Voice / Nonvoice Required Candidate profile Follow standard operating procedures and compliance guidelines Comfortable with rotational shifts, especially early mornings Experience in BPO/telecom chat/email processes is a plus Perks and benefits Perks and Benefits

This is a full-time on-site role for a CRM and ERP Implementation & Support Executive at Buildesk. The role involves implementing and supporting CRM and ERP systems, managing customer relationships, analyzing sales data, and overseeing project management tasks. Key Responsibilities Lead the end-to-end implementation of CRM and ERP systems, aligning with client requirements. Customize and configure solutions to optimize business processes. Provide expert support, troubleshooting, and training to clients and internal teams. Collaborate with stakeholders to gather feedback and enhance system performance. Conduct training sessions. Ensure timely resolution of technical issues while maintaining h...

Dear Candidates, Greetings..!! Responsibilities: CRM system support, upgrades, and user management Data integrity, reporting, and dashboard creation (Power BI preferred) Integration with business applications, automation of CRM processes Collaborate with business teams to gather and translate requirements Provide training and maintain system documentation Skills Required: Salesforce / Dynamics 365 / CRM Nxt Power BI / Data Analytics API, CRM Integrations, and Automation tools Excellent communication and stakeholder management