CRM – Sales (International Process)

About Aimlay Pvt Ltd:
Aimlay is a premier EdTech organization with 14+ years of experience, transforming education through innovation. We support working professionals with comprehensive educational and writing services, specializing in Ph.D. guidance from exam prep to completion. Join our growing team to empower careers, nurture talent, and make a real difference in learners' lives.

Job Summary:
We are seeking a proactive and customer-focused professional for the role of Client Representative – Sales. The ideal candidate will manage post-sales client relationships, focus on client retention, enhance customer satisfaction, and drive business growth through up-selling and cross-selling initiatives.

Key Responsibilities:

• Manage and maintain effective communication with clients post-sales to ensure satisfaction and retention.
• Handle collections and ensure timely payments from clients.
• Identify and capitalize on opportunities for up-selling and cross-selling to maximize revenue.
• Build strong, long-lasting customer relationships through regular engagement and support.
• Address client queries and resolve issues promptly to maintain high levels of customer satisfaction.
• Collaborate with sales and marketing teams to implement CRM strategies aligned with business goals.
• Maintain accurate records of customer interactions and update the CRM system regularly.
• Analyze customer data to identify trends and areas for improvement in service delivery.

Key Skills and Qualifications:

• Proven experience in Collection, Post Sales, Client Retention, and Customer Relation Management.
• Strong understanding of Customer Satisfaction metrics and techniques to enhance it.
• Demonstrated ability in Up Selling and Cross Selling to increase business revenue.
• Excellent communication and interpersonal skills.
• Ability to handle multiple clients and work in a fast-paced environment.
• Proficient in CRM software and MS Office applications.
• Problem-solving skills and a customer-centric approach.

How to Apply:
Interested candidates may contact:Name: Jatin Upadhyay
Contact No.: 9211735566
Email: [email protected]

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement
• Provident Fund

Schedule:

• Day shift
• Night shift
• US shift

Work Location: In person

Speak with the employer
+91 9211735566