4 Crm Manager Jobs

Looking for CRM Manager for Real Estate for Western line Candidate must be from a Real Estate background Minimum 4+ years of exp as CRM The candidate should be okay to go for walk-in interview Assistant Manager CRM can also refer back to this posting Required Candidate profile Must be Graduate Should have worked in real estate as CRM Good communication skills

gebe ltd is looking for CRM Manager to join our dynamic team and embark on a rewarding career journey CRM Strategy Development: Developing and implementing a CRM strategy aligned with the organization's business objectives The CRM Manager identifies key customer segments, defines customer engagement goals, and establishes strategies for acquiring, retaining, and growing customer relationships CRM System Administration: Managing and maintaining the CRM system and associated tools This includes configuring the system, ensuring data accuracy and integrity, managing user access and permissions, and troubleshooting system issues The CRM Manager collaborates with IT teams or CRM vendors to ensure the smooth operation of the CRM system Customer Data Management: Overseeing the management and organization of customer data within the CRM system The CRM Manager ensures the accuracy, completeness, and consistency of customer data, and implements data governance practices to maintain data quality and privacy Customer Segmentation and Targeting: Analyzing customer data to identify different customer segments and develop targeted marketing and sales strategies The CRM Manager collaborates with marketing and sales teams to create personalized campaigns, offers, and communication tailored to specific customer segments Customer Engagement and Experience: Designing and implementing customer engagement initiatives to enhance the overall customer experience The CRM Manager develops and manages customer touchpoints across various channels, such as email, social media, and websites, and leverages the CRM system to track and measure customer interactions and satisfaction Performance Analysis and Reporting: Analyzing CRM data and generating reports to evaluate the effectiveness of CRM strategies and initiatives The CRM Manager tracks key performance indicators (KPIs), such as customer acquisition, retention rates, sales conversion rates, and customer lifetime value They provide insights and recommendations based on data analysis to improve CRM effectiveness

Brief Summary In this role, you will be responsible for implementing and managing our Customer engagement programmes , loyalty programme, addressing customer queries and escalations, as well as handling customer data for CRM-related activities. We are looking for someone with a Graduation or Diploma level education and a minimum of 4-6 years of experience in CRM. Brief Job Description (just an indicative list and not limited to the following) 1. Design and implement effective database management structure of prospects, customers & third party data 2. Design & Manage loyalty programmes to enhance customer retention and engagement. 3. Collaborate with cross-functional teams to ensure seamless execution of lcustomer engagement & loyalty initiatives. 4. Serve as the primary point of contact for customers' inquiries, concerns, and escalations related to CRM and loyalty programs. 5. Provide timely and effective resolutions to customer issues, ensuring customer satisfaction and loyalty. 6. Collect and collate third party data, prospects & customer data to build comprehensive customer profiles. 7. Utilize customer data for CRM activities, such as personalized communications, targeted marketing campaigns, and special occasion recognition (e.g., anniversaries, birthdays). 8. Continuously monitor CRM processes and identify areas for improvement. 9. Implement best practices to enhance CRM operations and efficiency. 10. Collaborate with IT teams to leverage technology solutions and automate CRM processes where applicable. 11. Use of CRM software for insights and reports 12. Manage the Contact centre Desired Skills 1. Graduation or Diploma level education in a relevant field. 2. Minimum 4-6 years of experience in CRM, preferably in the retail industry. 3. Strong understanding of loyalty programs, customer relationship management, and customer data management. 4. Proven experience in addressing customer queries and resolving escalations with a customer-focused approach. 5. Ability to develop and implement strategies to enhance customer satisfaction and loyalty. 6. Proficiency in data analysis and interpretation to drive insights and make data-driven decisions. 7. Strong problem-solving skills with the ability to identify root causes and implement effective solutions. 8. Experience in monitoring and optimizing CRM processes to enhance operational efficiency. Thanks & Regards, Ankita Ghadigaonkar Assistant Manager Human Resources M: 88283 00920 E: ankita.ghadigaonkar@orra.co.in A: HOUSE OF ORRA, Plot B26, off New Link Road, Andheri (W), Mumbai 400053

Location: Mumbai, Andheri Head Office Key responsibilities: CRM System Management Lead the end-to-end implementation of the CRM system, from requirement gathering to go-live, ensuring alignment with business objectives. Collaborate with cross-functional teams to identify user needs and configure the CRM platform to meet those requirements. Develop and execute implementation plans, including data migration, system customization, and user training. Oversee the migration of data from existing systems to the new CRM platform. Collaborate with IT and other relevant stakeholders to ensure seamless integration with other business systems, such as ERP and marketing automation tools. Implement automation features to streamline repetitive tasks and improve operational efficiency. Conduct UAT Test cases of the CRM system to identify and resolve any issues before deployment. Create comprehensive documentation of the CRM system, including configurations, customizations, and workflows. Develop user guides and training materials to support ongoing system use. Monitor system performance and user feedback to identify areas for improvement. Feedback management Contact Centre management defining the process, monitoring the effectiveness and training. Work with stakeholders to implement enhancements and optimize the CRM system over time. Reporting and Analysis: Create and maintain dashboards and reports to monitor key performance indicators (KPIs) related to customer engagement, sales, and marketing effectiveness. Utilize analytics tools to derive insights and make data-driven decisions. Qualifications: Proven experience in CRM administration and management. Familiarity with CRM platforms (e.g., Salesforce, Microsoft Dynamics, Adobe, Oracle, Clever tap, Microsoft CE, HubSpot or Similar). Strong project management skills with a focus on delivering projects on time and within scope. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work collaboratively across departments. Thanks & Regards, Ankita Ghadigaonkar Assistant Manager Human Resources M: 88283 00920 E: ankita.ghadigaonkar@orra.co.in A: HOUSE OF ORRA, Plot B26, off New Link Road, Andheri (W), Mumbai 400053