477 Crm Management Jobs - Page 16

Responsible for sourcing new sales opportunities through inbound lead follow-up and outbound campaigns through email and phone Identify the scope of IDfy s product fitment in the customer ecosystem Research accounts, identify key stakeholders, and generate interest Maintain and expand your database of prospective clients Team with channel partners to build pipeline and close deals You will be IDfy s first touch point with the client and responsible for starting the client s journey with IDfy Route qualified opportunities to the appropriate sales managers for further development and closure Be at the forefront of working with the market development team through a period of hypergrowth

Guide new customers through the onboarding process, ensuring a smooth setup of services. Proactively engage with existing customers to increase satisfaction and reduce churn. Act as the primary point of contact for assigned customer accounts.

Lead Qualification & Customer Engagement: Respond to inbound customer inquiries via chat, email, and calls. Identify potential customers and qualify leads for the sales team. Provide detailed product information and recommend suitable rental plans. Online Sales & Conversion: Engage with customers through online platforms to drive conversions. Assist in closing deals by addressing queries, offering solutions, and providing a seamless purchase experience. Follow up with interested customers to ensure order completion. CRM & Data Management: Maintain accurate records of customer interactions and inquiries in the CRM system. Track and analyze customer data to improve sales performance. Collaboration with Sales & Marketing Teams: Work closely with the sales team to ensure smooth handover of qualified leads. Provide insights to the marketing team on customer preferences and trends. Customer Relationship Management: Build and maintain long-term relationships with potential and existing customers. Ensure high customer satisfaction through prompt and professional service. Key Requirements: Education: Bachelors degree in Business, Marketing, or a related field. Experience: 1-3 years in online sales, pre-sales, telesales, or customer support. Skills: Excellent communication and persuasion skills. Strong understanding of e-commerce sales and online customer behavior. Experience with CRM tools and online sales platforms. Ability to multitask and work in a fast-paced environment.

Customer Relationship Manager Graduate in B. Com / BBA; MBA in Marketing/Sales,23 years of exp in guest-facing roles within hospitality, retail, or call center, ability to manage leads, close bookings, and drive customer satisfaction Role: Other Industry Type: IT Services & Consulting Department: Other Employment Type: Full Time, Permanent Role Category: Other Education PG: MBA/PGDM in Any Specialization

Roles and Responsibilities Manage outbound calls to generate sales leads and convert them into paying customers. Utilize CRM software to track customer interactions, update records, and analyze performance metrics. Develop strong communication skills for effective customer handling and negotiation. Collaborate with team members to achieve sales targets and provide support when needed. Stay up-to-date with industry trends, products, and services to improve knowledge base. Desired Candidate Profile 3-5 years of experience in telecalling or B2B sales role. Strong understanding of CRM management principles and practices. Excellent communication skills with ability to handle high-pressure situations. Proficiency in using Excel for data analysis and reporting purposes. Ability to work independently as well as part of a team towards common goals.

Identify and qualify leads via LinkedIn, databases, and research. Conduct cold calls/emails to nurture prospects. Assist in outreach, analyze trends, and update CRM. Support sales in closing deals and align with marketing for lead generation via content and ads. Excellent written & verbal skill in English

Key Responsibilities Client Interaction : Handle inbound and outbound calls to assist clients with queries regarding our software and services. Lead Generation : Engage with potential clients, understand their requirements, and pass qualified leads to the sales team. Technical Support : Provide basic troubleshooting assistance over calls and guide users on software usage. Follow-ups & Customer Satisfaction : Maintain regular follow-ups with clients to ensure service satisfaction. CRM Management : Update and maintain call logs, client data, and service requests.

Job Responsibilities: Assist with Recruitment processing Maintain Attendance & Biometric records of employee and generate Reports as and when required Coordinate open enrollments, changes, and training for employee benefits programs. Respond to human resources-related inquiries. Assist with payroll processing. Create and distribute internal communications regarding status changes, benefits, or company policies. Administer new employee on-boarding and orientation. Develop and maintain talent management processes. Monitor employee morale and company culture. Collaborate with the human resources team to develop effective recruitment strategies. Identify future staffing needs. Maintain employee personnel records. Conduct exit interviews and recommend corrective action if necessary. We are seeking a highly motivated and enthusiastic Entry-Level Trainee/Shadow Salesperson with a strong digital marketing and social media background to join our growing team. This role will provide an excellent opportunity to learn the ropes of sales within the publishing and IT training sectors by shadowing experienced sales professionals, while also contributing to lead generation through digital channels. The ideal candidate will be a quick learner, possess excellent communication skills, and have a passion for building relationships. Responsibilities: Lead Generation (Digital Focus): Develop and execute digital marketing strategies to generate qualified leads. This includes: o Managing and optimizing social media platforms (LinkedIn, Twitter, etc.) o Creating engaging content for social media and other online channels. o Utilizing SEO best practices to improve online visibility. o Running targeted online advertising campaigns. o Tracking and analysing campaign performance and making data-driven adjustments. Market Research: Conduct market research to identify potential clients and understand their needs. CRM Management: Maintain accurate records of leads and client interactions within the company's CRM system. Sales Support: Assist the sales team with administrative tasks, such as preparing proposals, presentations, and other sales materials. Networking: Attend industry events and networking opportunities to build relationships with potential clients. Reporting: Regularly report on lead generation activities and sales progress. Qualifications: Bachelor's degree in Marketing, Business, or a related field preferred. Proven experience in digital marketing and social media marketing (portfolio or examples required). Strong understanding of social media platforms, analytics, and advertising. Excellent written and verbal communication skills. Ability to learn quickly and adapt to new situations. Strong organizational and time-management skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Experience with CRM software is a plus. Interest in the publishing and/or IT training industries is a plus.

We seek a highly motivated and technically proficient Sales Operations Intern to assist in optimizing sales operations and evaluating new AI tools to drive efficiency. You will work closely with the VP of Sales to support performance tracking, process improvements, CRM management, and tech stack optimization. This role requires a candidate with strong analytical skills and a technical mindset who can work with CRM systems and data tools. Responsibilities : - Assist in tracking and analyzing daily sales metrics to optimize performance.- Support CRM management and improve workflows with automation tools.- Evaluate and recommend new AI-driven sales tools to enhance sales efficiency.- Generate daily reports for management, ensuring accurate data across systems.- Collaborate with sales reps to ensure data accuracy and pipeline integrityQualificationsTechnical Proficiency Strong understanding of sales tools (CRM systems, automation tools) and ability to quickly learn and adopt new technologies.Data Analysis Skills Proficiency in Excel, Google Sheets, or similar tools for generating and analyzing sales performance reports.AI/Tech Savvy Interest and knowledge in AI tools, with the ability to evaluate their potential impact on sales processes.Problem-Solving Abilities Ability to streamline workflows and optimize sales operations using automation and data-driven insights.Attention to Detail Strong organizational skills with an eye for maintaining data accuracy across systems.Communication Skills Ability to collaborate with sales reps, ensuring smooth communication and adherence to operational processes. Ideal Candidate : Educational Background Preferred candidates will have a background in technical fields (e.g., Computer Science, Data Analytics) or Business/Management, focusing on technology.Experience Prior exposure to CRM tools, sales automation, or data analysis (internships or coursework) is a plus.Tech Enthusiast Keen interest in AI-driven sales tools and how they can transform sales efficiency.Analytical Mindset Can translate data insights into actionable improvements for sales teams.Learning Opportunities:- Hands-on experience with leading CRM systems, automation tools, and AI sales solutions.- Exposure to sales operations, process optimization, and cross-functional collaboration.- Develop a strong understanding of AI's role in enhancing sales workflows in a SaaS environment.Career Path This role offers a foundation for careers in Sales Operations, Revenue Operations, or Sales Enablement with potential for growth into roles such as CRM Administrator, AI Sales Tools Specialist, or Sales Operations Manager This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Job TitleCRM ManagerLocationNagercoil CompanyPanacorp Software SolutionsPosition OverviewWe are seeking an experienced and results-driven CRM Manager to oversee our customer relationship management strategies. The ideal candidate will be responsible for managing our CRM system, optimizing customer interactions, and driving customer engagement and retention.Key Responsibilities:- Develop and implement CRM strategies to enhance customer engagement and loyalty.- Manage and optimize the CRM database, ensuring data accuracy and integrity.- Analyze customer data and behavior to identify trends and insights for targeted marketing campaigns.- Collaborate with marketing, sales, and customer service teams to ensure a cohesive approach to customer interactions.- Design and execute customer segmentation strategies for personalized communication.- Monitor and report on CRM performance metrics, providing insights and recommendations for improvement.- Train and support team members on CRM tools and best practices.- Stay updated on CRM technologies and industry trends to leverage new opportunities.Qualifications:- Bachelor's degree in Marketing, Business Administration, or a related field.- 3+ years of experience in CRM management or a similar role.- Strong analytical skills and experience with data analysis tools.- Excellent communication and interpersonal skills.- Ability to work collaboratively in a fast-paced environment.- Knowledge of digital marketing strategies and customer engagement tactics.

Job title: Senior Analyst CRM Country Support Hiring Manager: Team Lead Location: Hyderabad About The Job Strategic context: Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level, The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making, Customer Facing CRM & Platforms Team Aims For Centralize Go-to-Market excellence and operational tasks across Global Business Units (GBUs), Standardize best-in-class capabilities with strengthened global support while verticalization of reporting within GTMC from local to global, Define clear ways of working and bringing clarity on interfaces with GBUs, Digital, and executional support on commercial operations from Sanofi hubs to optimize process excellence and efficiency, Main Responsibilities Create and maintain surveys/coaching forms and dynamic attributes, including data loads and ongoing maintenance, Set up and maintain Global Core Ratings, create templates and load into OneCRM, do cross check; troubleshooting any issues, Create for end users platform/system alerts, ensuring timely notifications of an start and end period, Setting up and loading TOT template (Time off territory) for end users, Manage and handle troubleshooting on behalf of end users regarding on country-specific needs, Create Service Requests to AIMS, check execution of work done by AIMS Deploy and manage both standard and new modules securing country readiness, Data stewardship; raise ticket, reverify data after correction (OneCRM/OneCI) Provide automatic translation releases, training materials and fields in the system Execute country specific test scripts for UAT (User Acceptance Testing) Veeva Align OCCP, incl feedback module and Veeva Align Territory Administration Ensure on time, continuous seamless OCCP (OmniChannel Call Plan) orchestration and deployment including feedback and Territory administration in the Veeva Align modules for all GBUs (GenMed, Vaccines and Speciality Care) Support to One CRM countries, Veeva Align including OCCP feedback, tasks like preparation of files uploads, tagging and reporting of all activities related to Veeva Align Veeva Align territory administration, Tasks like field force creation and changes, territory creation and changes, product creation, account rules, explicit assignment deletion etc will be weekly activities, Monitor the usage of OneCRM including newly released features, Load data and ensure data consistency in the module (new contract templates, invitations, mass upload, some profile) Content: Ensure on time delivery, management, upload, tagging and reporting of all digital assets and content ordered and approved for distribution through the major content management systems (Veeva Vault, 1CRM, Veeva 4MPromo Mat, DAM -Digital Asset Management & other CMS Tools, etc) by collaborating with colleagues from the medical, marketing, compliance, IT and local affiliates as well external agencies, photo studios and other creative sources such as stock libraries, Ensure that content is received properly with all added supporting information key words, focus areas, categories, grouping as well as other data that should be available within the Content for conversion and upload on the system, Demonstrable expertise in complex Veeva CLM development and deployment with teams and managing stakeholder interaction, Serve as the Project originator for routing completed Veeva CLMs through the testing process before handoff to the global, regional, or local teams in a highly regulated environment, Responsible for quality control and technical viability of assets to be uploaded, Ensure that the tagging and metadata of content is consistent and appropriately applied to all assets for the region and functions, Build/ Develop Veeva CLM via content provided from teams in a Veeva CLM creation platform in alignment with instructions provided, Partner closely with Medical Teams to ensure the most up to date and efficient search capabilities are applied and used in the most competent way Analyse metadata, subtypes, search fields, and security policies, and identify inefficiencies and consider new solutions to ensure the digital content are being utilized at their highest potential, Create, update, and distribute all necessary digital asset guidelines to ensure that all current processes are followed and kept relevant, Responsible for testing the content within platform on performance, content format and on interactive elements (hotspots, links, etc) Receive QC approval and then distribute content to appropriate user group for UAT, Providing training sessions to MSLs or various countries on Veeva Vault application Mentor and train 1CRM digital asset specialists and create/update all training guidelines and materials as needed, Build and maintain intranet and internet websites using platforms such as SharePoint, People: (1) Maintain effective relationships with stakeholders;(2) Liaise and coordinate with colleagues in medical function to receive content for dissemination through one CRM (3) Co-ordinating and performing QC activities to ensure quality check validation and UAT acceptance Performance: (1) Manage receipt of Content including content Approval documentation as per set quality standards;(2) Perform initial QC on content to test rendering, performance and interactive;(3) Perform trouble shooting content-related technical issues;(4) Timely distribute content to appropriate QC user group (5) Enhance content structure and digital asset management learnings;(6) Build and maintain intranet and internet websites Process: (1) Follow detailed guidelines (for example checking metadata which have links to pdf review of the content for assessment, format, expiration date, tagging, validating MMRC#); (2) Secure adherence to QC process to maintain quality requirements About You Work Experience: 5+ years of experience in CRM administration, preferably with expertise in managing Veeva CRM, Commercial Operations knowledge and desirable experience supporting in-field teams, Proven experience in CRM administration, preferably with expertise in managing Veeva CRM, Proven delivery of outstanding results, Excellent problem-solving skills and attention to detail, Ability to leverage networks, influencing and leading projects, Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo, High persistency and resilience, Knowledge Robust knowledge on ?VEEVA CRM?, ?Veeva 4M? and ?VEEVA ALIGN? for all user roles (front and back-office), Good understanding about Veeva Vault, 1CRM, Veeva 4MPromo Mat; Effective understanding on content structure Excellent English language knowledge and skills (written and oral), IT knowledge and skills, proven impactful communication, presentation, persuasion, skills ability to work cross-functionally, Experience in having deployed transformational GTM solutions and new customer facing tools implementation, Skills And Competencies Business: Numerate and analytical skills; Ability to prioritize; Robust knowledge in Digital, IT and CRM; Ability to work on their own initiative and make quality decisions; Excellent interpersonal skills to communicate, present, persuade and argument among all GBUs teams and partners, Leadership: Leads by example and walks the talk; Role models Play-To-Win principles and behaviours: Engages others through active and impactful communication; Demonstrates a high level drive, passion and ambition for high performance; Challenges continuously the status quo; Develops fresh approaches in order to deliver results; Has well-developed time management skills, mastering in prioritizing tasks and planning own workloads to ensure deadlines and desired results are met, Networking: Is a strong relationship builder; Seeks out new opportunities; Demonstrates teamworking and shares best practices always; Has experience of successfully leading projects in multicultural environments and in a matrix organization, Education: Graduate/Postgraduate or Advanced degree in areas such as Management/Statistics/Decision Sciences/Engineering/Life Sciences/Business Analytics or related field (e g , PhD / MBA / Masters) Languages: Excellent knowledge in English and strong communication skills written and spoken Personal Characteristics Hands-on, accountability, creativity, initiative, high persistence and resilience, stress management, learning agility, result orientation, ability to work on ones own, continuous improvement, listening skills, empathy to understand the needs of the different businesses within distinct geographies, Why chose us Bring the miracles of science to life alongside a supportive, future-focused team, Discover endless opportunities to grow your talent and drive your career, whether its through a promotion or lateral move, at home or internationally, Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact, Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeksgender-neutral parental leave, Play an instrumental part in creating best practice within our Go-to-Market Capabilities, Pursue progress, discover extraordinary Progress doesnt happen without people people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen You can be one of those people Chasing change, embracing new ideas and exploring all the opportunities we have to offer Lets pursue progress And lets discover extraordinary together, At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity, Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi com! null Show more Show less

Candidate will be responsible for managing customer relationships during the collection process, addressing changes in the Villa, providing after-sales services, and ensuring timely delivery of Units. Followups on Buyer's Agreements, banking etc.

Responsibility Sell bluesign services to textile manufacturing mills, brands, and chemical supplier in India. Establish solid customer relations with existing customers in India. Supporting customers in implementing the bluesign system in their organization, marketing, and supply chain. Cooperate with SGS India in event management for bluesign events in India. Attend trade shows of the textile industry to acquire new customers in India. Support cross country/region CRM activities. Ensure achievement of country objectives set in mid-range plan and yearly budgets. Support of local CRM activities (cross region support) Specific responsibility: Establish the bluesign system and services in India together with bluesign organization. o Visiting potential customers on site, and networking on trade shows. o Selling bluesign system partnerships to Manufacturers, brands and Chemical companies o Selling IMPACT service to brands and manufacturers o Selling DATA service to brands and manufacturers CRM Management o Lead whole acquisition process. o Acquire new customers. o Support and Coordinate customers related activities o Ensure payments and keep customer data s up to date. o Training of customer personnel in co-operation with bluesign services o Delivering presentations, participating in Fairs, Networking Regular feedback on sales activities Regular feedback on competitor s activities and market developments Support the Technical Service team during assessment preparation, on-site visits and implementation of the bluesign system. Support in travel planning for regional director, and set up of customer and potential customer meeting, when visit in India planned. We are seeking a talent with at least 5 years experience of established and profound experience in India textile manufacturing chain and a strong sales background or willingness to transition their career into sales. Essentials: Profound knowledge in textile supply chain (Brand experience, education as Textile Chemical or Textile Engineer with understanding of environmental key performance indicators) Great contacts to local textile industry and textile organizations/associations. Excellent people skills and eloquent networker Excellent sales experience with a hunter personality Knowledge in textile chemistry, textile processing, supply chain and brand world Organizational skills and high level of independency Good English skills in writing and speaking. Desired: Knowledge of EU regulations as well as globally for textile industry Sales experience

Responsibility Sell bluesign services to textile manufacturing mills, brands, and chemical supplier in India. Establish solid customer relations with existing customers in India. Supporting customers in implementing the bluesign system in their organization, marketing, and supply chain. Cooperate with SGS India in event management for bluesign events in India. Attend trade shows of the textile industry to acquire new customers in India. Support cross country/region CRM activities. Ensure achievement of country objectives set in mid-range plan and yearly budgets. Support of local CRM activities (cross region support) Specific responsibility: Establish the bluesign system and services in India together with bluesign organization. o Visiting potential customers on site, and networking on trade shows. o Selling bluesign system partnerships to Manufacturers, brands and Chemical companies o Selling IMPACT service to brands and manufacturers o Selling DATA service to brands and manufacturers CRM Management o Lead whole acquisition process. o Acquire new customers. o Support and Coordinate customers related activities o Ensure payments and keep customer data s up to date. o Training of customer personnel in co-operation with bluesign services o Delivering presentations, participating in Fairs, Networking Regular feedback on sales activities Regular feedback on competitor s activities and market developments Support the Technical Service team during assessment preparation, on-site visits and implementation of the bluesign system. Support in travel planning for regional director, and set up of customer and potential customer meeting, when visit in India planned. We are seeking a talent with at least 5 years experience of established and profound experience in India textile manufacturing chain and a strong sales background or willingness to transition their career into sales. Essentials: Profound knowledge in textile supply chain (Brand experience, education as Textile Chemical or Textile Engineer with understanding of environmental key performance indicators) Great contacts to local textile industry and textile organizations/associations. Excellent people skills and eloquent networker Excellent sales experience with a hunter personality Knowledge in textile chemistry, textile processing, supply chain and brand world Organizational skills and high level of independency Good English skills in writing and speaking. Desired: Knowledge of EU regulations as well as globally for textile industry Sales experience

Responsibility Sell bluesign services to textile manufacturing mills, brands, and chemical supplier in India. Establish solid customer relations with existing customers in India. Supporting customers in implementing the bluesign system in their organization, marketing, and supply chain. Cooperate with SGS India in event management for bluesign events in India. Attend trade shows of the textile industry to acquire new customers in India. Support cross country/region CRM activities. Ensure achievement of country objectives set in mid-range plan and yearly budgets. Support of local CRM activities (cross region support) Specific responsibility: Establish the bluesign system and services in India together with bluesign organization. o Visiting potential customers on site, and networking on trade shows. o Selling bluesign system partnerships to Manufacturers, brands and Chemical companies o Selling IMPACT service to brands and manufacturers o Selling DATA service to brands and manufacturers CRM Management o Lead whole acquisition process. o Acquire new customers. o Support and Coordinate customers related activities o Ensure payments and keep customer data s up to date. o Training of customer personnel in co-operation with bluesign services o Delivering presentations, participating in Fairs, Networking Regular feedback on sales activities Regular feedback on competitor s activities and market developments Support the Technical Service team during assessment preparation, on-site visits and implementation of the bluesign system. Support in travel planning for regional director, and set up of customer and potential customer meeting, when visit in India planned. We are seeking a talent with at least 5 years experience of established and profound experience in India textile manufacturing chain and a strong sales background or willingness to transition their career into sales. Essentials: Profound knowledge in textile supply chain (Brand experience, education as Textile Chemical or Textile Engineer with understanding of environmental key performance indicators) Great contacts to local textile industry and textile organizations/associations. Excellent people skills and eloquent networker Excellent sales experience with a hunter personality Knowledge in textile chemistry, textile processing, supply chain and brand world Organizational skills and high level of independency Good English skills in writing and speaking. Desired: Knowledge of EU regulations as well as globally for textile industry Sales experience

Contact potential or existing customers to inform them about a product or service using scripts. Answer questions about products or the company. Ask questions to understand customer requirements and close sales. Direct prospects to the field sales.

* Manage & develop strong relationships with customers * Maintain all files & data in Excel & ***FarVision ERP*** * Excellent knowledge in - Excel - Word - Documentation * Freshers DO NOT Apply * Also READ Below . . Required Candidate profile Prefer * 5-10+ yrs exp * Real Estate exp * Know Customer lifecycle i.e. agreement, registration, documentation, payment, collections, Emi, bank letters, loan papers, etc. . 6 days / 10am-6:30pm

Urgent Hiring for CRM profile: Must have knowledge of customer handling, customer satisfaction. Able to deal with patient. Strong Communication & interpersonal skills Interested candidate share their resumes on hr-db@aimsindia.com or call 7485094176.

Key Responsibilities: Sales Insights: Verify wins, losses, and pipeline data to ensure accurate data management in CRM for all geos and BUs. Analyze data and present insights to sales leaders and CXOs Cross Team Collaboration: Collect, manage, and maintain accurate relevant data from various sources, including marketing, finance, operations, and other departments. Working knowledge of Power BI : Develop and maintain real-time Power BI dashboards and reports for different users, including sales teams, leadership, executives and CEO Presentations & Communication: Create and deliver impactful presentations to leadership. CRM Management (D365): Collaborate with developers to customize and optimize the CRM for sales effectiveness; analyze business requirements, document solutions, ensure development alignment, and test new CRM features SOW Verification & Documentation: Verify and maintain accurate SOWs and sales-related documentation. Knowledge Hub Management: Maintain and update the SharePoint knowledge repository. Skills & Qualifications: Education: Bachelor’s Degree/ MBA preferred from a Tier 1-2 college. Experience: 1-2 years in Analyst role/ 3-4 years of Sales Ops Technical Skills: Advanced Excel, Power BI(Preferred), PowerPoint; experience with CRM (MS D365) (Preferred), SharePoint. Competencies: Critical thinking, process optimization, strong communication, and collaboration skills. Roles and Responsibilities -

Role: Tele Sales and Operations Location: HSR Layout, Bangalore CTC: 4 - 5 LPA Experience: 1- 2 years Languages: Kannada, Malayalam, Telugu and English Type: Full-time Key Responsibilities 1. Sales Calling Payment Failures Call users who dropped off during payment and quickly assist them in completing it. Handle UPI/card failures, partial payments, and webinar drop-offs with fast follow-ups. Resolve objections and guide users with clarity and speed to drive conversions. Maintain accurate and timely call logs, follow-ups, and recovery reports. 2. Webinar Operations Set up and manage webinars end-to-end Zoom links, rosters, group coordination, reminders with speed and zero delays. Troubleshoot live issues instantly and coordinate with speakers and connect with stakeholders in real-time. Own daily execution of sessions without needing reminders everything from backend prep to live management. Track attendance and drop-offs, and help generate basic performance dashboards — all with speed and accuracy. Requirements 1–2 years experience in telesales, calling, webinar support, or CRM ops. Fast executor — someone who takes ownership and finishes tasks without follow-ups. Strong communication in Hindi & English (regional language is a bonus). Comfortable with Google Sheets, Zoom, WhatsApp tools, and CRM workflows. Why Join Us? Learn by doing — across sales, webinars, and growth ops. Work in a fast-paced, outcome-driven team where speed and execution matter Opportunity to grow quickly based on performance.

PRINCIPAL ACCOUNTABILITIES: - Grievance Investigations Conducting investigation by coordinating with customer as well as distributor for grievance investigation and resolution Report Preparation Creating an investigation report for consequence management as well as closure of customer grievance Root Cause Analysis Analysis of the grievances and create a channel level grievance mitigation steps Identifying Process Gaps, RCA & fixing Handling of Customer Escalations, Grievances, Emails and Feedback with best appropriate resolution in accordance with the laid down guidelines Coordination and follow up with key stakeholders for end to end clearance of cases and closures • Transaction processing in the ambit of the role Work on automation/analysis on new system requirements Tracking and validation with required MIS/Dashboard Closely work with UAT and Data Quality team members to ensure all developments are in sync with business requirements Manage all assigned responsibilities other than MIS/BA 100% Compliance to all internal, external and regulatory processes, guidelines and norms Responsibility, Ownership and Customer Centricity to ensure timely closures with minimalistic supervision Fungibility to contribute to various other Operational requirements for the team goals

-Manage Customer relationships -Drive store sales through clienteling -Post-purchase engagement & after-sales service -Handle HNI Clients -Ensure and maintain premium shopping experience -Maintain customer data base -Regular sales reporting & MIS Required Candidate profile 3-5 years of experience in luxury retail with good communication and analytical skills

Job Title: Relationship Manager (CRM) BPO Operations Location: Noida Employment Type: Full-Time Experience Required: Minimum 5 years in BPO Operations About the Role: We are seeking a dynamic and presentable Client Relationship Manager (CRM) with a strong background in BPO operations. The ideal candidate will have excellent communication skills, a deep understanding of BPO industry metrics and client expectations, and a proven track record of driving client satisfaction through effective coordination and follow-ups. Key Responsibilities: Act as the primary point of contact for key clients, ensuring their requirements are met with efficiency and professionalism. Manage end-to-end client communication, operations coordination, and issue resolution. Understand and use BPO industry terminologies such as AHT, SL, CSAT, Rebuttals, Attrition, Shrinkage, etc. Drive operational alignment and service delivery across departments to meet client expectations. Ensure timely and proactive follow-ups with internal stakeholders to resolve client issues and requests. Build, maintain, and nurture long-term relationships with clients. Prepare and share client reports, feedback, and performance updates regularly. Education: Graduate (MBA preferred) Experience: Minimum 5 years in managing domestic or international BPO operations Skills & Competencies: Excellent verbal and written communication skills Presentable and professional demeanor Strong understanding of BPO operations and KPIs Proactive, detail-oriented, and highly organized Strong follow-up and coordination skills Client-first attitude with problem-solving mindset What We Offer: A collaborative work environment Opportunities to work closely with senior leadership and top-tier clients

We are looking for a proactive and detail-oriented Training Coordination and Scheduling CRM to manage end-to-end training logistics, CRM data tracking, trainer coordination, and client communication. The ideal candidate should ensure smooth scheduling, resource allocation, and documentation of training sessions across multiple domains and partnerships (e.g., Red Hat, Mirantis, TLF, CNCF, etc.). Bachelors degree in Business Administration, HR, IT, or related field. 13 years of experience in training coordination, operations, or CRM management. Strong organizational skills with attention to detail. Proficiency in Excel, Google Sheets, and CRM platforms. Excellent communication and follow-up skills. Familiarity with EdTech platforms or certification training (preferred).

Role & responsibilities Manage and track incoming leads from various sources (website, email, campaigns, third-party platforms). Qualify leads based on defined criteria and assign them to the appropriate sales representatives. Ensure timely follow-up on leads through calls, emails, or CRM workflows. Maintain accurate and up-to-date records of all lead activities in Google drive or any other CRM Monitor lead conversion and response rates to improve lead-handling processes. Coordinate with marketing to provide feedback on lead quality and campaign effectiveness. Prepare regular reports and dashboards on lead status, conversion metrics, and pipeline health. Re-engage cold or inactive leads via nurture campaigns or personalized outreach. Support lead segmentation, scoring, and categorization based on business needs. Qualifications: Bachelors degree in Marketing, Business Administration, or a related field. 1–3 years of experience in lead management, CRM, or a related customer-facing role. Strong knowledge of CRM platforms (e.g., HubSpot, Salesforce, Zoho). Excellent communication and organizational skills. Ability to work independently and manage multiple priorities. Analytical mindset with attention to detail. Preferred candidate profile Familiarity with lead scoring models and CRM automation tools. Experience in B2B or B2C lead funnels, depending on industry. Proficiency in Excel/Google Sheets and reporting tools. Understanding of digital marketing and sales funnels. Compensation & Benefits: Competitive base salary with performance incentives. Health and wellness benefits (based on company policy). Paid time off and holidays. Opportunities for professional growth and internal mobility