44294 Crm Jobs - Page 45

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page. Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain. Job Description Fiche de poste : UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Type De Contrat en CDI Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page. Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain. Job Description Fiche de poste : UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Type De Contrat en CDI Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés. Show more Show less

Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page. Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain. Fiche De Poste UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Type De Contrat en CDI Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better. Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future. JOB DESCRIPTION JOB TITLE Digital Marketing Manager BUSINESS UNIT / FUNCTION VC- Marketing LOCATION Gurgaon OBJECTIVES/ PURPOSE OF JOB Taking care of all digital content, evaluating and analyzing of its effectiveness and measuring its success. KEY ACTIVITIES/ RESPONSIBILITIES 1) Responsible for all digital media execution across all brands and campaigns 2) Launch and maintenance the new VC India website 3) Execution of the CRM platform and all subsequent developments on the platform 4) Consumer Relations contact center 5) Content marketing 6) Responsible for all topical communication on the Mother Brand (Bausch + Lomb), leading projects 7) Working on demand creation of B+L products on E-Comm platform through digital content and promotion (Amazon, Flip cart etc.) SUPERVISE DIRECT REPORTS NO SCOPE OF POSITION Be the lead for all digital related activities & promotions Be the Cost SPOC for all digital marketing related work internally and externally To Manage all Vendors from registration to payments Responsible for maintaining digital marketing budgets. Monthly MAP provisions in accordance with budget To take care of all Digital POSM, and BTL activities Co-ordinate with sales teams (ASMs, Ses and PS) Drive digital activation performance reports across India KEY RELATIONSHIPS With all external agencies (Digital content creation team, payout vendors, PR agency etc.) With all internal stakeholders (marketing, sales, PS team and Finance) QUALIFICATIONS/ TRAINING MBA EXPERIENCE Minimum 7 Years Other Factors Require a go getter person with high level of energy, commitment and good command on numbers with analytical bent of mind. This position may be available in the following location(s): IN - Gurgaon All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. [IF APPLICABLE] For U.S. locations that require disclosure of compensation, the starting pay for this role is between [$000,000.00 and $000,000.00] [or $00.00 - $00.00 per hour]. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors. [SHOULD BE INCLUDED WITH PAY TRANSPARENCY LANGUAGE IN THE PARAGRAPH ABOVE IF APPLICABLE] U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation. Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms. To learn more please read Bausch + Lomb's Job Offer Fraud Statement. Our Benefit Programs: Employee Benefits: Bausch + Lomb Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Show more Show less

About Workspend Workspend is a global provider of innovative workforce solutions, specializing in Managed Service Provider (MSP) services for contingent labor. Our mission is to help organizations gain visibility, control, and cost-efficiency over their extended workforce through data-driven insights, best-in-class vendor management, and a technology-agnostic approach. With a client-centric mindset and a flexible delivery model, Workspend serves Fortune 500 companies and mid-market organizations across a broad range of industries. Workspend offers the most innovative contingent workforce solutions to clients backed by leading technology innovations like: WRAP - Our analytics platform Workspend Direct - Our direct sourcing platform Workspend Connect - Our IPaaS to connect any system Workspend agentic AI to drive productivity and outcomes. Role Summary We are seeking an exceptional and dynamic Director of Sales to lead and scale our global inside sales operations. Based in Noida, India , this leader will own the inside sales funnel, customer engagement, solutioning and drive demand generation, lead qualification, and pipeline acceleration across global markets with a strong focus on the U.S. enterprise segment . The ideal candidate will bring deep expertise in selling to procurement and HR leaders , thrive in a metrics-driven environment, and possess a strong understanding of CRM platforms (HubSpot) and Generative AI tools to optimize team performance. This individual will collaborate closely with marketing to execute go-to-market (GTM) strategies and deliver measurable outcomes. Key Responsibilities 🧭 Strategic Leadership Build, lead, and scale a high-performing global inside sales team aligned with Workspend’s GTM strategy. Define and optimize the sales development process from prospecting to qualified opportunity handoff. Build a COE around key Workspend solutions working closely with marketing to drive prospective customer engagement. 📈 Sales Execution & Revenue Growth Drive qualified pipeline generation to support sales targets across global markets, especially the U.S. . Set and track KPIs and conversion metrics to improve SDR performance, using data-driven decision-making. Ensure CRM (HubSpot) discipline and pipeline hygiene across the team. 🤝 Collaboration & Enablement Partner with Marketing to design and execute integrated campaigns, messaging, and lead nurture workflows. Work in tandem with the Enterprise Sales and Client Success teams to align inside sales strategies with broader revenue goals. 🔧 Tech & Process Optimization Leverage HubSpot CRM and automation tools for lead scoring, routing, follow-ups, and reporting. Apply GenAI tools (e.g., for email personalization, call analysis, predictive scoring) to enhance outreach efficiency and productivity. Continuously refine playbooks, talk tracks, and email cadences based on analytics and feedback. Required Qualifications 10-15 years of progressive experience in sales leadership , preferably in contingent workforce MSP solutions, or selling strategic staffing/workforce solutions to HR and procurement leaders. Demonstrated success in selling to enterprise procurement and HR leaders , especially in North America . Should have excellent communication skills. Strong understanding of CRM systems (especially HubSpot ) and sales enablement platforms. Familiarity and proven use cases with Generative AI tools to drive inside sales productivity and results. Ability to lead, coach, and scale a team across geographies with a focus on performance and accountability. Excellent English communication and executive presence, comfortable interfacing with C-level stakeholders. Willingness to work U.S. EST hours from our Noida office . Preferred Attributes Background in contingent workforce solutions, staffing, or managed services. Knowledge of U.S. enterprise business culture and sales cycles. Experience partnering with demand generation and marketing teams to build GTM motions. Why Join Workspend? Lead a globally impactful sales function in a fast-growing industry. Be part of a company that embraces innovation , including AI-driven tools and digital transformation. Collaborate with dynamic, high-energy teams across continents. Attractive compensation, performance incentives, and growth opportunities. Show more Show less

About SimplifyVMS SimplifyVMS is a leading VMS platform , providing cutting-edge Vendor Management System (VMS) solutions that empower organizations to manage their contingent workforce, direct sourcing, and total talent strategies . We leverage AI, automation, and advanced workforce analytics to deliver seamless, data-driven workforce solutions for global enterprises. We are looking for a Global Head of Marketing & Demand Generation to drive our brand positioning, growth strategy, and customer acquisition in the competitive HR Tech SaaS market . This is a high-impact leadership role responsible for building and executing a global marketing strategy that accelerates pipeline generation, enhances brand visibility, and positions SimplifyVMS as a market leader in contingent workforce management and talent technology . Key Responsibilities Marketing Strategy & Brand Leadership Develop and execute a comprehensive global marketing strategy to drive brand awareness, lead generation, and customer engagement . Position SimplifyVMS as the premier VMS solution in the market by leveraging thought leadership, content marketing, PR, and digital campaigns . Lead brand messaging and storytelling to differentiate our platform in the HR Tech SaaS landscape. Align marketing efforts with sales, product, and executive leadership to ensure a unified go-to-market (GTM) strategy. Demand Generation & Growth Marketing Drive multi-channel demand generation programs that fuel pipeline growth and revenue acceleration . Develop and optimize lead acquisition strategies through SEO, SEM, ABM (Account-Based Marketing), digital advertising, and marketing automation . Implement data-driven growth marketing tactics to attract and convert enterprise HR, procurement, and talent acquisition leaders . Own and optimize the marketing funnel from awareness to conversion, ensuring a high-quality MQL-to-SQL pipeline . Content & Thought Leadership Oversee the creation of compelling content including whitepapers, case studies, webinars, industry reports, and blogs that establish SimplifyVMS as a trusted authority in workforce solutions. Collaborate with analysts, influencers, and industry leaders to strengthen market credibility and drive earned media coverage . Develop and execute conference, event, and sponsorship strategies to position SimplifyVMS at the forefront of HR Tech and contingent workforce events . Customer & Partner Marketing Build customer advocacy programs to leverage client success stories and testimonials in marketing efforts. Develop co-marketing initiatives with VMS, MSP, and HR Tech ecosystem partners to expand market reach. Enhance retention marketing strategies that support cross-sell, upsell, and expansion opportunities within existing accounts. Analytics & Performance Optimization Define and track key marketing KPIs , including CAC, LTV, pipeline contribution, MQL conversion rates, and brand engagement metrics . Utilize marketing automation, CRM, and analytics platforms (e.g., HubSpot, Marketo, Salesforce, Google Analytics) to drive campaign effectiveness. Continuously test, refine, and scale successful marketing programs using A/B testing and performance analysis. Required Qualifications 10+ years of experience in B2B SaaS marketing, demand generation, or growth marketing , with at least 5+ years in HR Tech, Workforce Management, or related industries . Should have prior experience of driving a 10X growth for a B2B SaaS platform over a 2-3 year period. Proven track record of driving revenue growth through digital marketing, demand generation, and ABM strategies . Deep understanding of HR Tech buyer personas , including HR leaders, procurement professionals, and workforce strategy executives . Experience in managing global marketing campaigns and working with enterprise sales teams . Strong expertise in marketing automation, CRM platforms (Salesforce, HubSpot, Marketo, Pardot), and analytics tools . Exceptional leadership and team management skills, with a growth mindset and data-driven decision-making approach . Preferred Qualifications Experience scaling HR SaaS platforms and marketing to enterprise clients in the contingent workforce space . Expertise in VMS, MSP, direct sourcing, or talent acquisition technologies . Background in building high-performing marketing teams in fast-growing SaaS organizations. Why Join SimplifyVMS? Lead the global marketing vision for a high-growth HR Tech SaaS company . Work with a passionate, innovative, and data-driven leadership team . Competitive compensation, performance-based incentives, and career growth opportunities . Drive transformation in the future of work, workforce automation, and talent technology . Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Key Responsibilities JOB DESCRIPTION Customer Service The conscious voice of the customer within the organisation, acting as the customer representative on all related activities. Accessing Customer B2B Portals on a regular (minimum weekly) basis in order to obtain performance metrics and update / maintain customer specific requirements. Resolving Customer Issues Ensure customer specific systems (APQP, change management, zero mileage, warranty service, etc) and performance requirements are understood and communicated within the organisation. Customer Relationship Development / Prospecting Assure customer satisfaction by Monitoring and communicating current customer performance data, and ensure alignment with internal GKN Driveline reporting. Customer Relationship Management (CRM) Data Hold regular meetings with the customer to develop working relationships, review current performance, and discuss future changes to requirements. Customer Needs Clarification Clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. Renewals Provide exceptional service to customers to encourage continued use of the organization's products/services. Compliance Develop and execute a customer quality improvement plan (Road Map) aligned with agreed objectives and end targets (KPIs). Personal Capability Building Undertake training when identified to improve business capability and allow for changes in technology and quality requirements. Continuously improve Customer Quality sub function. Quality Management System Monitors customer B2B portal data and highlights potential issues to Plant Management, Business Unit or Regional Quality Management and relevant Customer Quality Director. Operational Compliance Develop and execute a customer quality improvement plan (Road Map) aligned with agreed objectives and end targets (KPIs). Takes Local Plant Lead on escalated problem-solving using CSR (6 sigma, Shainin Red X, KT , etc) under the lead of Customer Quality Director leads the information flow between Plant & Customer Quality Director. Quality Concern Management Uses structured problem solving approach and engages cross-functional team to analyze problems in a timely manner, supported by robust data and sound logic. Quality Reporting Consolidates customer B2B portal data and summarize main issues/actions as part of plant Quality Reporting, Uses Monthly Voice of Customer Reports to drive improvements within plants scope. Skills Leverages Digital Communications with Customers Works with full competence to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works without supervision and may provide technical guidance. Masters Service Conversations Works with full competence to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works without supervision and may provide technical guidance. Navigates Customer Challenges Works with full competence to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works without supervision and may provide technical guidance. Strengthens Customer Connections Works with full competence to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works without supervision and may provide technical guidance. Customer-Focused Approach Works with guidance (but not constant supervision) to orient the seller's organization around delivering to the key needs of their customers. Builds Customer Loyalty Works with full competence to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization's ability. Typically works without supervision and may provide technical guidance. Service Into Sales Works with full competence to recognize sales opportunities during service interactions to enhance overall customer service. Typically works without supervision and may provide technical guidance. In-Depth Questioning Works with guidance (but not constant supervision) to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution. Education BE or Diploma -Mech with experience in QA Experience Minimum 4-5 years of experience Show more Show less