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3.0 - 5.0 years

4 - 7 Lacs

Jaipur

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Main Duties and Responsibilities Lead Generation Prepare a database of potential customers by mining data through various sources online and offline (field visits, trade fairs, networking events and marketing campaigns) Visit the customers as per the generated database and understand the current infrastructure, specified and potential needs Present the company information and entire product range to customers Identify key decision makers at customers and work towards scheduling meetings of seniors with them Sales Attend to customer enquiries Understand the requirements of customers Coordinate with the sales support team to develop appropriate quotations Ensure closures of orders Post Sales Activities Ensure customers are receiving the deliveries on time Keep customer updated of delivery status Answer to any customer queries or complaints Provide any technical assistance as required by the client Follow up with customers for recovery of funds Coordinating with accounts department for resolving queries pertaining to recovery of funds Ensure funds are recovered as per schedule Sales Operations Share daily visit plan Provide visit & enquiry data Update visit reports and update in CRM Key Result Areas Lead Generation Sales Post Sales Activities Sales Operations

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9.0 - 14.0 years

15 - 25 Lacs

Gurugram

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Responsible for the managing the deliveries of the below applications 1. Group Asia Policy Admin System 2. CRM Servicing & Digital 3. Sales Application 4. Satellite Systems 5. Oracle Fusion finance ERP 6. SharePoint Internal Comm System 7. Bank Integration 8. Bank System integration Projects Business users – Sales, New Business (Group), Policy & Customer Servicing, Finance, HR, Persistency Support activities for product launches Managing the Business Analysts, Delivery leads, Testing Lead Supporting the Customer DIY Journey Managing the bank integration Projects from bank. Leading the integration aspects across the systems Ensuring the deliveries are aligned to the IT’s overall architecture Supporting the IT governance activities and ensuring all audit observations are getting closed within the agreed timelines Work closely with Sales, NB (Group), Policy & Customer Servicing, Finance, HR teams to ensure project objectives as defined by Management are met. Responsible for the deliveries to the business with regard to requirements, delivery and quality. Playing the role of solution architect for complex deployments

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2.0 - 5.0 years

2 - 4 Lacs

Noida, Gurugram, Delhi / NCR

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Must have EXCELLENT ENGLISH SKILLS and can join IMMEDIATELY Candidate should have excellent communication skills in English (both oral and written). Should have good interpersonal, problem solving and analytical skills. Must be hands-on in MS office. Handling customer queries and service through Calls and Emails. To provide timely and effective resolutions to customers through Calls and Emails. Maintaining a positive, empathetic and professional attitude toward customers at all times. Candidate should have Good written and Verbal Communication. Fluency in English is a must. Previous experience in customer care. Venue : Continental Software Solutions A 7, Sector 7, Noida (Next to Indian Express & Opp Govt Mint) (Near Noida Sector 15 Metro Station) Nearest Metro Station: Noida Sector 15 Employment Type: Full Time, Permanent, 6 days Working Required Candidate profile IMMIDIATE JOINERS WITH GOOD ENGLIGH SKILLS. PLEASE CALL ON 8588845137 ONLY IF YOU HAVE GOOD ENGLISH SKILLS AND CAN JOIN IMMEDIATELY. The role is of a customer care manager/QA. Interested candidates can apply directly on Naukri.com or send their updated resume on careers@myworldofexpo.com.

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2.0 - 5.0 years

3 - 6 Lacs

Vapi, Daman & Diu, Silvaasa

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Job Description: We are looking for a dynamic and technically sound Sales Engineer to drive sales of Motans material handling solutions (dryers, loaders, blenders, conveying systems) across Vapi, Silvassa, and Daman . The role involves identifying potential customers, handling enquiries, preparing techno-commercial offers, and converting leads to orders. Key Responsibilities: Promote Motan products to plastic processing companies in the assigned region. Generate new leads and maintain relationships with existing clients. Prepare technical proposals and negotiate commercial terms. Coordinate with service, logistics, and application teams for smooth execution. Track market trends and provide competitor insights.

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8.0 years

0 Lacs

Gurugram, Haryana, India

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About NIIT At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce. Role Overview As an Engagement Manager at NIIT, you will support senior account leadership in the growth of learning service sales to our clients. Working under the guidance of an Engagement Director, you will be responsible for the day-to-day management of client accounts, interacting with stakeholders, finding and converting opportunities, and reporting commercial results. This role is ideal for a highly organized, client-focused individual with strong communication skills and a desire to grow in the professional learning services industry. Key Responsibilities Support the Engagement Director in managing key client accounts across regions. Engage with client stakeholders to discover unmet needs or potential service gaps that could represent new opportunities. Create and manage a funnel of opportunities as end-to-end projects from early scoping to complete closure. Share high-value opportunities with the engagement director and other key NIIT roles. Develop and execute an outreach plan involving multiple buyers across divisions or regions. Build a contact database containing a heat map of buyers, their needs and budgets. Collaborate with the marketing team to execute account based marketing campaigns, both digital and in-person events. Create sales materials and tailored client presentations to support upsell or renewal opportunities. Lead and co-ordinate documents for RFI and RFP responses, including slide decks, rate cards, and solution overviews. Lead and coordinate the QBR Help track win/loss data and sales KPIs across the portfolio to support continuous improvement. Conduct preliminary research on client organization changes (e.g., new leaders, business priorities, M&A activity) that could signal opportunities. Collaborate with service line leaders on how to align internal solutions to unmet client needs Respond to routine client queries and escalate issues where needed. Contribute to preparation of business reviews, presentations, and reports. Track account metrics including SLA performance, client satisfaction, and operational KPIs. Support opportunity tracking and contribute to renewal preparation and upsell coordination. Ensure internal systems and documentation are up to date and accurate. Stay current on learning industry trends and client-specific developments. Skills and Competencies Relationship development with client stakeholders and key figures within NIIT Presentation and pitching skills to create a strong impression on NIIT capabilities Clear and professional communication in both verbal and written formats. Strong organizational and time-management abilities. Analytical mindset with comfort working with data and reporting tools. Commercial decision making on which opportunities will provide NIIT and clients with mutually beneficial outcomes. Proficient in Microsoft Office, especially PowerPoint and Excel; familiarity with CRM tools is a plus. Team-oriented with a service delivery mindset. Detail-oriented with a proactive approach to managing client needs. Ability to work under direction but also take initiative on smaller tasks and projects. High level of professionalism in external-facing communications. Adaptable and comfortable working in a fast-paced, global environment. Knowledge Basic understanding of learning & development concepts and corporate training models. Familiarity with managed learning services and learning platforms such as LMS or LXP is an advantage. Understanding of account management processes in a services environment. Awareness of client service and stakeholder communication best practices. Some exposure to project management or customer success tools is preferred. Experience 4–8 years in account coordination, client services, project management, or operations roles. Experience working in or with professional services, learning, or talent development sectors. Demonstrated ability to support client relationships and manage operational details. Exposure to multi-stakeholder environments and experience handling multiple priorities. Experience supporting reporting, governance, or performance tracking processes. Equal Opportunity Statement NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Show more Show less

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2.0 years

0 Lacs

Gurugram, Haryana, India

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Role Overview We’re hiring a dynamic SaaS Sales Account Manager with a strong background in LMS or HRMS sales, who will focus on selling to mid-market companies (500 to 10,000 employees). You will be responsible for driving revenue growth by managing the full sales cycle—prospecting, pitching, closing, and expanding accounts. Key Responsibilities Identify and engage mid-market companies across industries with 500–10,000 employees Own and manage the full sales cycle—from lead generation and discovery to closing and onboarding Deliver tailored demos and presentations to HR, L&D, and CXO-level stakeholders Collaborate with marketing to drive targeted outbound campaigns Build strong relationships with prospects and clients to drive upsells and renewals Maintain up-to-date sales pipeline and reporting in CRM tools Understand client challenges in learning and development, and position Careervira effectively Requirements Minimum 2 years of experience in SaaS sales (preferably LMS, HRMS, or other HRTech solutions) Proven track record of selling to mid-market clients in India Strong consultative selling, negotiation, and relationship-building skills Excellent communication and presentation abilities Familiarity with Sales tools (e.g., Zoho, HubSpot, Apollo.io, Octopus CRM) Self-starter with a results-driven mindset Preferred Qualifications Experience selling to HR, L&D, or IT stakeholders Understanding of enterprise procurement processes in mid-sized organizations Exposure to EdTech, HRTech, or upskilling platforms Show more Show less

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10.0 years

0 Lacs

Chennai, Tamil Nadu, India

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The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members. Responsibilities Set project timeline Monitor project deliverables Update relevant stakeholders or team members on the project progress Coach and support project team members with tasks you assign them REQUIRED COMPETENCIES: Good knowledge of IFS processes Good knowledge of IFS ERP latest version Implementation methodology Good knowledge of IFS ERP Technology and functions Hands on experience and knowledge of IFS Cloud, V10, AURENA Technology and functions Good knowledge of local financial constraints REQUIRED EXPERIENCE: Minimum 10 years of experience in IFS ERP Finance / Manufacturing / Projects module Relevant experience in IFS ERP as Functional Consultant Knowledge of different business domains Hands-on experience in IFS ERP V10, Relevant experience in IFS ERP Cloud V10, 9, 8 Working experience in other functional modules will be added advantage (Ex: SCM, Maintenance, Quality Management, Sales CRM SRM, Projects and Contracts Management) Working experience on basic Technical areas (development and configurations) IFS Implementation and Support experience, handling User queries, Trainings, documentation IFS Implementation and upgrade methodologies Show more Show less

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8.0 years

0 Lacs

Gurgaon, Haryana, India

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Decision Analytics EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation, benchmarking, BPO, consulting, industry best practices and technology platforms, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 24,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), Latin America, Australia and South Africa. EXL Analytics provides data-driven, action-oriented solutions to business problems through statistical data mining, cutting edge analytics techniques and a consultative approach. Leveraging proprietary methodology and best-of-breed technology, EXL Analytics takes an industry-specific approach to transform our clients’ decision making and embed analytics more deeply into their business processes. Our global footprint of nearly 2,000 data scientists and analysts assist client organizations with complex risk minimization methods, advanced marketing, pricing and CRM strategies, internal cost analysis, and cost and resource optimization within the organization. EXL Analytics serves the insurance, healthcare, banking, capital markets, utilities, retail and e-commerce, travel, transportation and logistics industries. Please visit www.exlservice.com for more information about EXL Analytics. Technical Skills Understanding of business and technical metadata concepts Experience in Snowflake - Security Classifications, Applying initial security classifications (column-level) to all tables in datawarehouse Experience Snowflake Architecture / SnowSQL Experience SQL Knowledge of IDMC Data Governance Tooling Expertise in assisting end users in re-pointing old queries to use Experienced in Catalog Migration Support- UAT for catalog migration Experienced in Snowflake Architecture to find out root cause issues. Expereinence in Data Quality Rule Management- Analyzing / profiling business-side quality thresholds for CDEs Implementing quality thresholds in IDMC Initial triage of data quality errors. Experienced in preparing Data Documentation - Confluence/Wiki (for documentation); Persisting SOR documentation into catalog (raw layer documentation) Maintaining documentation once built (long term) Manual wiki documentation (details TBD) Analyzing and applying data quality thresholds at the element level Scheduling the jobs and monitoring for day-to-day activities, escalating problems to the tech support if any issues arise. Data lineage and traceability for purpose of triaging data quality incidents Support end-users with access and connectivity issues. Establish a formal, regularly scheduled backup process. Working with Development and Testing teams to prioritize and handle issues to resolve quickly. Extract, transform, and load (ETL) data from various sources into Snowflake datasets. Perform data quality checks and implement data cleansing and validation procedures. Optimize data processing and storage for efficient performance. Role & Responsibilities Overview Collaborate with various business units to define and implement data governance policies, standards, and procedures. Utilize IDMC to create and manage a centralized data governance repository/data catalogue, capturing data definitions, ownership, and lineage. Monitor and enforce data quality rules and data stewardship activities within IDMC. Perform data profiling and analysis to identify data quality issues and recommend solutions. Conduct data lineage tracking to ensure data traceability and compliance with data regulations. Support data cataloging efforts, tagging and classifying data assets within IDMC for easy discoverability. Work closely with data stewards and data owners to resolve data-related issues and escalations. Assist in creating data governance reports and dashboards within IDMC or other visualization tools to provide insights into data health and compliance. Streamline data quality concerns by monitoring data pipelines, developing necessary data checks and implementing DQ standard methodologies for enhancing data quality Stay updated on industry best practices and emerging trends in data governance, data quality and apply them within the organization. Soft skills:, , Collaboration with stakeholders. Driving strategic clarity with complex or new concepts for constituents Change management implementation through JIRA Consistently and proactively communicates (verbally/written) to stakeholders (progress/roadblocks/etc.) Ability to take complex subjects and simplify it to less technical individuals Provides clear documentation of processes, workflows, recommendations, etc. High level of critical thinking capabilities Organized and has the ability to manage work effectively, escalating issues as appropriate Takes initiative & is a self-starter Displays ownership of their work (quality, timeliness) Seeks to become an expert in their field and shares their expertise through recommendations, proactive communications/actions and peer sharing/coaching where relevant Candidate Profile Bachelor’s/Master's degree in economics, mathematics, computer science/engineering, operations research or related analytics areas; candidates with BA/BS degrees in the same fields from the top tier academic institutions are also welcome to apply 8+ years’ experience, preferably in insurance analytics experience in developing and implementing policies, processes related to Modeling, Data Engineering, Data visualization. Preferred experience in insurance domain (Investment Strategy group) B.S. Degree in a data-centric field (Mathematics, Economics, Computer Science, Engineering, or other science field), Information Systems, Information Processing or engineering. Professional certification including (but not limited to) CFA/CA/FRM (preferred but not mandatory) Effective communication and collaboration skills to work with various teams across the organization. Excellent analytical and problem-solving skills Proficiency in using IDMC for data governance activities What We Offer EXL Analytics offers an exciting, fast paced and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class analytics consultants. You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth Analytics requires different skill sets at different levels within the organization. At EXL Analytics, we invest heavily in training you in all aspects of analytics as well as in leading analytical tools and techniques. We provide guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors. Sky is the limit for our team members. The unique experiences gathered at EXL Analytics sets the stage for further growth and development in our company and beyond. Show more Show less

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7.0 years

0 Lacs

South Dum-Dum, West Bengal, India

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Key Responsibilities 1. Lead Generation & Sales Closure Generate and qualify leads via cold calling, networking, referrals, on-site visits, and digital marketing channels. Close deals for residential and commercial properties using effective sales strategies. Achieve or exceed monthly sales targets and KPIs as set by management. 2. Customer Engagement & Relationship Management Build, nurture, and maintain strong relationships with prospects and existing clients in English, Hindi, and Bengali. Understand clients’ requirements, guide them through property search, viewings, negotiations, paperwork, and deal closure. 3. Pre‑Sales & Market Intelligence Collect and report customer feedback and competitor information; share insights with marketing and sales managers for strategy refinement. 4. Documentation & CRM Management Ensure accurate and timely entry of all client and property data into ERP/MIS systems. Maintain booking charts, client records, legal/intimation documents per statutory requirements. Track daily sales progress and generate MIS updates for HOD and senior level reporting. 5. Coordination & Process Adherence Schedule and lead site visits and open houses. Work with legal, finance, and operations teams to streamline transactions. Ensure backup procedures, document availability (application forms, brochures, sale agreements), and website/portal updates are maintained. 6. Quality Improvement & Cost Optimization Provide feedback from sales front on project site improvements to the Sr. Project Manager. Contribute ideas for department-level process optimization and cost-efficiency. Key Skills & Qualifications Educational Qualification: Minimum Graduate. Experience: 5–7 years in real estate sales Communication: Strong verbal and written communication in English, local language (Bengali/Hindi); confident presentation & persuasion skills. Technical Skills: Familiarity with ERP/MIS systems, MS Office, CRM tools; basic knowledge of real estate terminology and market trends. Show more Show less

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1.0 - 3.0 years

4 - 7 Lacs

Nagercoil, Kanniyakumari

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Key Responsibilities : - Conduct outbound calls to prospective customers to promote products/services. - Build and maintain strong relationships with clients to ensure customer satisfaction. - Identify customer needs and tailor solutions accordingly. - Maintain accurate records of customer interactions and sales activity in the CRM system. - Meet or exceed sales targets and contribute to team goals. - Provide feedback on market trends and customer preferences to enhance product offerings. - Collaborate with marketing and sales teams to optimize strategies for lead generation. Qualifications: - Proven experience in telesales or a similar sales role. - Excellent communication and interpersonal skills. - Strong negotiation and persuasive skills. - Ability to work independently and as part of a team. - Familiarity with CRM software and Microsoft Office Suite. - High school diploma; additional qualifications in sales or marketing are a plus.

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0.0 - 5.0 years

1 - 4 Lacs

Nagercoil, Kanyakumari

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Roles & Responsibilities: Sales Calls: - Make calls to potential customers to sell products or services. - Understand customer needs and offer suitable solutions. - Explain the features and benefits of the product or service clearly. Customer Interaction: - Build relationships with customers over the phone. - Answer any questions and address concerns about the product or service. - Upsell or cross-sell products based on customer needs. Data Management: - Keep accurate records of customer interactions and sales. - Update customer details in the system after each call. - Follow up on previous calls and maintain customer information. Sales Targets: - Work towards achieving daily, weekly, or monthly sales targets. - Keep track of progress and report results to managers. Skills Required: - Good communication and persuasive skills. - Basic computer knowledge (to use CRM systems, etc.). - Confident and outgoing personality. - Ability to handle rejection and stay motivated. Eligibility: - Freshers or candidates with no prior experience are welcome. - High school diploma or equivalent.

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0.0 - 5.0 years

2 - 5 Lacs

Nagercoil, Kanniyakumari

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Job Summary We are looking for an experienced Senior Telecalling Sales Executive to lead sales efforts and close deals over the phone. In this role, you will reach out to potential clients, guide junior team members, and help drive the company's revenue growth. The ideal candidate is confident, persuasive, and committed to delivering excellent customer service. Key Responsibilities - Make outbound calls to prospects and existing customers to sell products/services. - Understand customer needs, explain product features, and suggest suitable solutions. - Lead by example and support junior sales team members. - Track and achieve individual and team sales targets. - Handle challenging customer queries and objections with professionalism. - Maintain accurate customer records in the CRM system. - Collaborate with team members to optimize sales strategies. Requirements Education: High school diploma or equivalent; a bachelor's degree is a plus. Experience: 2+ years in telecalling sales or a similar sales role.

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0.0 - 5.0 years

2 - 7 Lacs

Nagercoil

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A Business Development Tele-calling Executive typically has the following roles and responsibilities: 1. Lead Generation and Prospecting: - Identify potential clients or customers through cold calling, referrals, or online research. - Build and maintain a list of leads to pursue new business opportunities. - Qualify leads to determine if they are viable for further engagement. 2. Client Engagement and Relationship Building: - Establish initial contact with potential customers and introduce the company's products or services. - Understand the client's requirements and pitch tailored solutions. - Maintain strong and professional relationships with existing and potential clients. - Provide timely follow-up to inquiries and nurture long-term relationships. 3. Sales Support and Coordination: - Assist in setting up appointments or meetings between potential clients and the sales team. - Support the sales team with client information, reports, and necessary documentation. - Coordinate with other departments (e.g., marketing, product teams) to ensure smooth execution of tasks. 4. Pitching and Presentations: - Present the company's products or services over the phone or via video calls. - Tailor pitches based on the needs of potential clients to effectively communicate the value proposition. - Address client queries and objections and provide clear, persuasive responses. 5. Data Management and Reporting: - Maintain accurate records of client interactions, follow-ups, and outcomes in CRM systems. - Report daily, weekly, or monthly sales activities and results to management. - Track and analyze conversion rates to improve targeting and approach. 6. Achieving Sales Targets: - Work towards achieving individual and team sales targets or quotas. - Use sales scripts and strategies to improve conversion rates and close deals. - Continuously optimize approaches to increase sales effectiveness. 7. Market Research and Competitor Analysis: - Keep track of industry trends, market conditions, and competitor activities. - Gather customer feedback to improve offerings or provide insights to the marketing/sales teams. 8. Customer Service and After-Sales Support: - Address customer issues or concerns post-sale. - Help ensure clients are satisfied with the product/service and encourage repeat business. - Upsell or cross-sell additional products or services when appropriate. Skills and Qualifications: - Strong communication and interpersonal skills. - Ability to engage with clients over the phone and build rapport. - Goal-oriented and results-driven mindset. - Time management and organizational skills. - Basic understanding of CRM tools and data management. - Persistence and resilience to handle rejections and objections. - Previous experience in sales or tele-calling is often an advantage.

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8.0 - 13.0 years

25 - 30 Lacs

Chennai

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Skills Vendor Management Project Management SDLC Solution Architecture IT Service Management Global Delivery CRM PMP Outsourcing ITIL Service Delivery Six Sigma Process Improvement Quality Assurance Business Process Operations Management BPO Job Description Operations Management: Oversee daily operational activities to ensure efficient and effective operations. Monitor and improve performance metrics such as cost control, productivity, quality, and on-time delivery. Identify operational issues and proactively implement solutions. Develop and implement operational strategies to achieve short-term and long-term business goals. Team Leadership: Lead, mentor, and motivate a team of operational staff to achieve goals and objectives. Conduct regular team meetings, performance reviews, and training programs. Foster a positive work environment and ensure adherence to company policies and procedures. Process Optimization: Analyze workflows and operational processes, identifying areas for improvement. Implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction. Utilize technology and systems to automate and streamline operations. Quality Assurance: Establish and monitor key performance indicators (KPIs) to track quality and operational standards. Ensure adherence to company quality policies and regulatory requirements. Resolve customer issues and complaints promptly, ensuring customer satisfaction. Cross-Department Collaboration: Work closely with other departments (Sales, HR, Finance, etc.) to ensure smooth collaboration and alignment of business objectives. Assist in forecasting and planning to meet operational demands and business needs. Reporting & Analysis: Prepare regular reports on operational performance, including productivity, costs, and quality. Present analysis and recommendations to senior management for strategic decision-making.

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8.0 - 13.0 years

25 - 30 Lacs

Bengaluru

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Skills Project Management Solution Architecture Vendor Management IT Service Management Outsourcing IT Strategy CRM Data Center IT Operations ITIL Position: Manager Grade : 3B Reporting To : Sr Manager DGM Designations Reporting To This Role : Asst.Managers & Lead Data Analysts Department : Business Intelligence Location : Bengaluru Chennai Navi Mumbai -(WFO) Profile Description : This role of a Portfolio Leader would be to lead a team of BI Professional and help transform information & data into insights and thereby enable data based decision support for operations leaders to improve cash outcomes. The role will also focus on Cost Optimization and Client Management. Key Responsibilities : Process : Monitor the SLAs and update the stakeholders proactively on the trends Responsible for identifying gaps in the metrics defined by the team and identifying trends within data sets Identifying cash escalations Global issues and resolving them with the Operations and Client to accelerate cash. Identify new use cases for statistical modeling and Automations Responsible for client & C suite facing reports & metrics to drill down analysis and automation Identify Key Improvement Area providing domain specific updates and Monitor current cash trend and forecast cash using business intelligence tools Manage all reporting activities for all key business metrics for internal and external customers ensure delivery of accurate reports on time every time Provide deep dive data analysis and insights on sub optimal performance on key RCM metrics Manage ad hoc requests for RCM and enterprise level metrics analysis and reports from leadership and operational stakeholders Engage in new transitions to set up seamless reporting systems People: Support and Improve Performance through tracking, feedback and Coaching Accountable to check attrition within the team through timely identification and retention of probable exits in the team Ensure an engaged and motivated workforce through timely appreciations and reward mechanisms Ensuring a Learning culture through 100% Training program coverage for members in the Team. Develop the skills of the BI team through continuous training and skill development workshops Support and manage your teams project priorities, deadlines, and deliverables. Ensure 100% compliance of the BI/MIS team to all applicable compliance requirements Updates and maintains own expertise, shares this with colleagues and contribute to a positive work environment Client: Schedule monthly collaboration meets with team and Operations process updates, key metrics, cash dip analysis and Ad Hocs analysis requests. Engage with client leadership, understand their business requirements and aim to resolve those through data reporting and analytics ex: identify shift in patterns of coding patterns for providers, looking at billing practices and revenue integrity, run under/over payment reports Manage conflicting priorities and working relationships effectively Client MBR reporting Set-up process KPI reporting systems for new clients Financial: Constantly look for and execute report automation opportunities to achieve cost reduction and accuracy improvement Support small to medium complexity automation of processes in service delivery Qualifications: Graduation in any stream is a must. Post Graduate in Business Administration Analytics Engineering OR Statistics would be preferred Role Prerequisites: Overall experience of 7 to 10 years is a must out of which one should have a minimum of 4 years of experience in handling reporting & analytics. A relevant experience of 5+ years in the US healthcare RCM is a must (Only for Margin) 3 plus years of experience in managing a team of reporting analysts is a must Functional Competencies: Strong inclination towards numbers, excel spreadsheets, formulae, queries would be a must Knowledge across RCM function (Only for Collections) Experience and Knowledge of Project Management would be preferred Certification in statistics and data science would be preferred Excellent Communication Skills Excellent Stakeholder Management skills - Ability to interact with senior leadership/clients and manage Ability to deliver high impact amid complexity, ambiguity and competing priorities Behavioral Competencies: Teamwork Communication Customer Centricity Achievement Orientation Developing Others

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0 years

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Kolkata metropolitan area, West Bengal, India

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The Business Development Executive will be responsible for generating new business opportunities, managing client relationships, conducting field visits, and promoting our service-based advertising solutions through email and SMS marketing. The ideal candidate will have a strong background in B2B sales, client handling, and marketing and advertising techniques through brand promotion. Key Responsibilities: B2B Sales Development: Identify and target potential business clients within the marketing and advertising sector. Develop and implement effective sales strategies to acquire new clients and achieve sales targets. Conduct market research to identify new business opportunities and industry trends. Client Handling: Build and maintain strong relationships with existing clients to ensure high levels of satisfaction and repeat business. Act as the primary point of contact for client inquiries and support, addressing any issues or concerns promptly. Prepare and deliver presentations, proposals, and reports to clients and stakeholders. Client meetings : Conduct Client meetings with prospective and current clients, understand their needs, and present tailored advertising solutions. Service-Based Advertising Selling: Promote and sell our service-based advertising solutions, including email and SMS marketing campaigns, to prospective clients. Develop customized advertising packages and proposals based on client requirements. Manage the end-to-end sales process, from initial contact to closing deals and ensuring successful campaign execution. Marketing Campaigns: Collaborate with the marketing team to create and execute email and SMS marketing campaigns aimed at generating leads and nurturing client relationships. Reporting and Documentation: Maintain accurate records of sales activities, client interactions,and campaign performance in the CRM system. Prepare regular reports on sales performance, market trends, and client feedback. Qualifications : ● Education : Bachelor's degree in Marketing, Business Administration, or a related field. An MBA is a plus. ● Experience : 1Y - 2Y years of experience in B2B sales,with a strong background in selling marketing and advertising services. Show more Show less

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1.0 - 3.0 years

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Giridih, Jharkhand, India

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Location Name: Giridih Job Purpose “This position is open with Bajaj Finance ltd.” First link of management between the executors i.e. field staff and management. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Delivery of business AOP objectives for the assigned geography. Duties And Responsibilities PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Achieving business numbers with the assigned line of channels (Basis location and market potential). People Management (Off roll) – Hiring, Retention & Productivity. Sales Governance through compliance of systems and processes. Responsible for tracking, managing & controlling PDD requirement compliance Reduction in customer complaints & cancellation by ensuring that no miss-selling is being done. Understanding of CRM – Salesforce.com. Effectively engage with Credit, Operations, Risk & within 2W/3W teams. To ensure TAT is maintained for case processing. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) Training of self and their team below. Hiring right candidate. Smooth onboarding to help settle the employee well in BFL. Smooth onboarding of New Dealer/Partner with BFL Retention of Off-roll staff DECISIONS (Key decisions taken by job holder at his/her end) Hiring of Off roll staff Approvals by coordinating with internal stake holders eg. Clearing cases Lead allocation Field activity planning and closure INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Connect with various internal department i.e. product, credit, Ops, RCS & compliance to process the file. Connect with HR department for hiring & retention External Clients Roles you need to interact with outside the organization to enable success in your day to day work Engaging with customer. Mapping of market competition. DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts) From 45 to 70 Cases MOM (depending upon location and market potential) Other Dimensions (Significant volume dimensions associated with the job)  Total Team Size: 9  Number of Direct Reports: 5 to 9  Number of Indirect Reports: NA  Number of Outsourced employees: 5 to 9  Number of locations: 1 to 4  Number of products: 1 i.e. Two wheeler Loan Required Qualifications And Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications Qualifications – Graduate / Post Graduate Good command in excel is essential. Work Experience – 1 to 3 years of relevant experience in managing team Result oriented - Go getter attitude is must Should have collaborative work style to engage with peers & colleagues across the company. Excellent Team management & Interpersonal Skills. Excellent command over communication skills. Highly ambitious & self-motivated Show more Show less

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1.0 years

0 Lacs

Gurugram, Haryana, India

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Job Title: Project Assistant Company: SSB Media Location: DLF Corporate Greens , Gurgaon Sec-74 A Salary: ₹15,000 – ₹25,000 (Performance-Based Incentives) Experience: 6 months – 1 year (Preferred) Industry: Digital Media / Content Acquisition Job Overview: We are looking for a Project Assistant (FIOA Request Specialist) who will be responsible for reaching out to US Police Departments via email to request original stories, incident reports, and footage of real-life cases. These stories will be structured and used as content for our YouTube Channel – Patrol Stories TV. The ideal candidate should have strong communication skills, email writing expertise, and experience with CRM software to track the request process step by step. Key Responsibilities: ● Research and identify relevant US Police Departments to request case data and incident footage. ● Draft and send professional email requests to obtain FIR reports and case-related materials. ● Follow up on pending requests and maintain proper communication with police departments. ● Organize and structure the collected data to ensure accuracy and completeness. ● Update the status of each request systematically in a CRM software to track progress. ● Ensure compliance with legal and ethical guidelines while requesting and using data. Requirements: ● Graduate degree (any field); candidates with relevant experience will be preferred. ● 6 months – 1 year of experience in a similar role (data collection, email communication, or research-based roles). ● Strong email writing and communication skills for professional interactions. ● Experience with CRM tools to log and manage data requests. ● Self-motivated, detail-oriented, and capable of handling multiple requests simultaneously. ● Ability to work independently in a remote work environment. Benefits: ● Performance-based incentives (₹15,000 – ₹25,000 depending on the number and quality of stories collected). ● Opportunity to be part of an exciting content-driven digital media project. If you are skilled in research, communication, and data collection, and have a passion for crime stories and real-life cases, we would love to have you on board! ● Free snacks and pantry items during office hours. ● Paid sick leave and paid time off. Relocation & Commute: Candidates must be able to commute to or relocate to Gurgaon, Haryana before starting the job. Show more Show less

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0 years

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New Delhi, Delhi, India

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Hiring Alert! Profile: Inside Sales Specialist Job Location: South Delhi Salary: Upto 6 LPA Dex Aviation Pvt. Ltd. Preffered: Travel Industry Reporting Line: Expedia Management / Dex Group Management Responsibilities: .Answering mail & phone calls and explaining the services offered by the company. .Making records of the sales phone calls and sales deals. .Reaching potential or existing clients to advise them about an item or administration utilizing pre-defined scripts. .Calling active or old customers to encourage the purchase of services. .Sales support activities to acquire new prospects and maintain cordial relationships with agents. .Support inside sales team member and manage it. .Responsible for Monthly/Weekly Sales Report. .Handling escalations. Requirements: .Proven experience in tele sales, business development and escalation management. .Graduate with experience in travel industry will be an advantage. Excellent communication. .Good knowledge of computer programs like (CRM software) and other telephone systems About the Company: Dex Group in one of India's leading GSA companies for the world’s leading Airlines and travel companies, with a well-established track record of achieving consistent growth in revenue and yields for our clients. Since the inception over six decades ago, Dex Group has been focused on building customized travel & tourism services for its clients. The company has diverse business interests including Airline Management / GSA Representation, Destination Management Company, chain of Restaurants and international trading. With the roots starting in 1965, Dex Group has today become one of the most prominent travel groups in India with offices in all major cities across the country. Dex Group has established a strong presence in the Indian and international market with a strategic focus to seek growth in the global business arena. Interested candidates can revert along with CVs on hrd@dexgroup.com or WhatsApp your candidature at 8860187017 Show more Show less

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5.0 - 8.0 years

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Chennai, Tamil Nadu, India

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REQUIRED COMPETENCIES: Good knowledge of IFS processes Good knowledge of IFS ERP latest version Implementation methodology Good knowledge of IFS ERP Technology and functions Hands on experience and knowledge of IFS Cloud, V10, AURENA Technology and functions Good knowledge of local financial constraints REQUIRED EXPERIENCE: Minimum 5-8 years of experience in IFS ERP Finance / Manufacturing / Projects module Relevant experience in IFS ERP as Functional Consultant Knowledge of different business domains Hands-on experience in IFS ERP V10, Relevant experience in IFS ERP Cloud V10, 9, 8 Working experience in other functional modules will be added advantage (Ex: SCM, Maintenance, Quality Management, Sales CRM SRM, Projects and Contracts Management) Working experience on basic Technical areas (development and configurations) IFS Implementation and Support experience, handling User queries, Trainings, documentation IFS Implementation and upgrade methodologies Show more Show less

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1.0 years

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Gurugram, Haryana, India

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Join our mission of helping a million professionals achieve their dream jobs through upskilling in next generation skills. We are a fast growing Edtech company with the mission to upskill professionals thereby helping them fill exciting opportunities that will shape the future of industry. Targeted towards working professionals, we provide cutting edge programs in next generation areas like Data Science & AI. Our USP is to provide transformative learning experience that will help learners become industry leaders. What will you do: In this role, you will work with a motivated team to drive conversions for programs. Your job responsibilities will include: Meet or exceed sales targets on a monthly basis Identify need of prospects & recommend them prospects for programs through outbound calls Close sales over the phone by demonstrating the value of our products Build and maintain relationships with prospects through effective communication and follow-up Stay up to date on industry trends and new product offerings CTC: 5-7.3 LPA fixed. Plus incentive. Competencies: 1+ years of experience in inside sales Proven track record of meeting or exceeding sales targets Strong communication and interpersonal skills Ability to build and maintain relationships with clients Proficiency in using a CRM and sales tools Self-starter with a strong work ethic and ability to work independently Bachelor's degree in Business Administration or a related field preferred. What we offer: Outstanding work environment with rapid career advancement potential Opportunity to work with a talented team of professionals from high pedigree backgrounds like ISB, BITS Pilani, NITs Fast career growth Incredible culture. Super helpful team members Competitive compensation Interested candidates, please share your resume on: Princy.tomar@accredian.com Show more Show less

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0.0 - 3.0 years

2 - 4 Lacs

Punjab

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Key Responsibilities: Make outbound calls to potential customers and introduce our products/services Identify customer needs and generate qualified leads Maintain accurate call logs and customer info in the CRM system Achieve daily and weekly performance targets while learning and improving sales techniques Nice to Have: Prior internship or project experience in sales or customer service Familiarity with CRM tools (not mandatory) Multilingual skills are a plus Requirements Open to freshers, interns, and career returnees Excellent verbal communication and interpersonal skills Confident in making high-volume outbound calls Eagerness to learn and grow in a sales-driven environment Fluent in English and comfortable with basic computer tools

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3.0 years

0 Lacs

Bengaluru, Karnataka, India

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Talent500 is hiring for one of our client About the Role: We’re looking for a proactive Associate Customer Success Manager to champion customer satisfaction, retention, and growth for our SaaS product suite. This role is pivotal in customer onboarding, relationship management, and product advocacy. Key Responsibilities: Manage the setup and delivery for ANSR’s mid-market customers, ensuring a seamless onboarding experience. Showcase product value by delivering engaging presentations and demos that highlight the benefits of our suite. Serve as the first point of contact for customers, handling inquiries and building strong relationships to ensure satisfaction with our products and services. Provide customer support via phone, email, and live chat, resolving issues promptly and effectively. Report on customer health with regular updates on usage metrics and growth opportunities. Act as the voice of the customer to internal teams, advocating for customer needs and aligning them with business goals. Required Skills: Demonstrated experience in customer success management for SaaS products. In-depth understanding of SaaS onboarding processes and best practices. Excellent communication and presentation skills with the ability to clearly articulate product value. Experience in creating customer-facing materials and content. Strong analytical skills with a data-driven approach to customer success metrics. Proficiency in CRM systems and customer success tools. Qualifications: Bachelor’s degree in Business, Marketing, or a related field. 3+ years in customer success, account management, or a similar role. Proven track record in retaining and growing customer accounts. Desired Qualities: Proactive problem-solver with a customer-first approach. Ability to work cross-functionally and influence stakeholders without direct authority. Strong organizational and project management skills. Passionate about technology and staying current on industry trends. Show more Show less

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8.0 years

0 Lacs

Delhi, India

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Job Title: Operations Head – Tenpower.AI Location: Gurgaon Type: Full-Time Experience: 4–8 years (preferred in AI, SaaS, content/media ops, or startup execution roles) About Tenpower.AI Tenpower.AI is building the most trusted destination for discovering, comparing, and purchasing AI tools, agents, workflows, and courses. We combine deep research, original content, and a powerful directory to make AI adoption faster and smarter for the world. Role Overview You will lead the end-to-end operations of Tenpower.AI, managing platform growth, community, content, partnerships, and hiring. This is a hybrid execution + leadership role—starting hands-on and transitioning into a leadership role as you build your own high-performance team. OWNED RESPONSIBILITIES (Directly handled by you from Day 1) 1. Community & Platform Management Actively manage Tenpower.AI’s presence across LinkedIn, Twitter, Instagram, and YouTube Shorts. Write and post about trending AI tools and updates from the site daily. Comment on influencer and trending posts to increase visibility and traffic. Ensure AI tools are listed daily by you or your team, with proper visuals, descriptions, and categorization. Keep the home page, featured listings, and trending sections fresh and engaging. 2. Newsletter & Content Ownership Oversee daily newsletter creation, review tool summaries and news updates, and ensure consistency in email communication. Identify strong viral content angles for AI tools listed and coordinate weekly features. 3. Team & Project Management Set weekly KPIs and targets for content, outreach, traffic, and revenue. Review team output, give feedback, and ensure goals are hit. Coordinate with the product/dev team to suggest new features, UI/UX improvements, and resolve bugs. 4. Influencer Outreach & Brand Building Lead initial influencer outreach, initiate collaborations (2 per week), and track their performance. Build relationships with AI creators globally, and explore content partnerships or tool features. ROLES TO BE HIRED & MANAGED (You will recruit and lead these positions) 1. AI Research & Business Development Manager Will maintain outreach logs, CRM, and follow-ups for onboarding new tools, agents, or courses to the platform. Will be responsible for research and listing of AI tools. 2. Content Creator + Video Editor Will ideate and script videos/day using open-source or existing footage, and create content (AI memes, news, etc.) daily. Will also support the social media calendar with high-quality, trending formats using tools like Runway, Pika, and Veo. Ideal Candidate Profile Hands-on operator with startup-style hustle Familiar with AI tool landscape and social media dynamics Strong project management, leadership, and execution skills Creative thinker who understands content virality and BD funnels Can build a lean, outcome-oriented team from scratch What You’ll Get Leadership role in a fast-growing AI platform High growth ownership with incentives linked to traffic and revenue milestones Autonomy to execute, experiment, and scale Collaborate directly with the founder and build a team under your leadership Show more Show less

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8.0 - 20.0 years

0 Lacs

India

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Dear Candidates, We are hiring for IFS Solution Architect Designation/Role: IFS Solution Architect Experience: 8 to 20 Years. Location: Chennai / Hyderabad/Noida/Remote Role Overview: We are looking for a highly skilled IFS Solution Architect to lead the design, development, and implementation of IFS ERP solutions. The ideal candidate will possess extensive technical expertise and a deep understanding of IFS configurations, reports, integrations, and modifications (CRIMs). You will play a pivotal role in ensuring seamless deployment and optimal performance of IFS Cloud and legacy versions. Key Responsibilities: Solution Architecture & Design: Architect and design scalable IFS ERP solutions tailored to business needs. Lead CRIMs (Configurations, Reports, Integrations, and Modifications) development, packaging, and deployment. Ensure compatibility with IFS Cloud versions (v21R1, v21R2, v22R1, etc.). IFS Implementation: Oversee implementation projects, leveraging deep knowledge of IFS ERP methodologies. Provide technical guidance on IFS V10 and Aurena technologies and functions. Configure and troubleshoot IFS systems, ensuring optimal performance and alignment with business processes. Technical Development: Create custom views, advanced configurations, and modifications to meet specific requirements. Design and implement IFS Custom Lobby and configure Single Sign-On (SSO). Debug and optimize IFS systems using strong SQL skills. Domain Expertise: Offer technical insights into key modules such as Warehouse & Inventory Management, Procurement, Sourcing, Sales, and Supply Chain Planning. Support additional functional areas like Finance, Maintenance, Quality Management, CRM, SRM, Projects, and Contracts Management as needed. Continuous Improvement: Drive system enhancements and contribute to upgrade methodologies for IFS ERP Cloud, V10, and older versions. Collaborate with cross-functional teams to identify and implement best practices. Required Competencies: Strong expertise in IFS ERP CRIMs (Configurations, Reports, Integrations, and Modifications) development, packaging, and deployment. Hands-on experience with IFS Cloud versions (v21R1, v21R2, v22R1, etc.). In-depth knowledge of IFS ERP technology, functions, and implementation methodologies. Proficiency in IFS V10 and Aurena technology. Required Experience: Technical Expertise: Minimum 10 to 12 years of technical experience in custom views, advanced configurations, and modifications. Proficiency in SQL and IFS debugging techniques. Hands-on experience with IFS ERP Cloud, V10, 9, and 8 versions. Domain Knowledge: Expertise in Warehouse & Inventory Management, Procurement, Sourcing, Sales, and Supply Chain Planning. Working knowledge of additional functional modules is an advantage (e.g., Finance, Maintenance, Quality Management, CRM, SRM, Projects, and Contracts Management). Specialized Skills: Proficiency in creating IFS Custom Lobby. Experience configuring and troubleshooting Single Sign-On (SSO). Knowledge of IFS implementation and upgrade methodologies. Please share your resume to monica.johnkumar@provintl.com Show more Show less

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Exploring CRM Jobs in India

India has a thriving job market for Customer Relationship Management (CRM) professionals, with numerous opportunities available across various industries. CRM roles involve managing and analyzing customer interactions and data to improve relationships and drive business growth. Whether you are a seasoned CRM expert or a fresh graduate looking to kickstart your career, there are plenty of options to explore in the Indian job market.

Top Hiring Locations in India

  1. Mumbai
  2. Bangalore
  3. Delhi
  4. Pune
  5. Hyderabad

These cities are known for their vibrant job markets and have a high demand for CRM professionals.

Average Salary Range

The salary range for CRM professionals in India varies based on experience and location. On average, entry-level positions can expect to earn between INR 3-5 lakhs per annum, while experienced professionals can command salaries ranging from INR 8-15 lakhs per annum.

Career Path

In the CRM field, career progression typically involves moving from entry-level roles to more senior positions. A typical career path may include roles such as CRM Executive, CRM Manager, CRM Analyst, and eventually progressing to positions like CRM Director or Head of Customer Experience.

Related Skills

In addition to CRM expertise, professionals in this field are often expected to have skills in data analysis, communication, project management, and proficiency in CRM software such as Salesforce, Zoho CRM, or HubSpot.

Interview Questions

  • What is CRM, and why is it important for businesses? (basic)
  • Can you explain the difference between operational CRM and analytical CRM? (medium)
  • How would you handle a situation where a customer is dissatisfied with your company's product or service? (basic)
  • What are some common challenges faced when implementing a CRM system in an organization? (medium)
  • How do you ensure data integrity and accuracy in a CRM system? (advanced)
  • Describe a successful CRM campaign you have implemented in the past. (medium)
  • How do you measure the success of a CRM strategy? (medium)
  • What are some key features of a good CRM software? (basic)
  • How would you segment customers in a CRM system for targeted marketing campaigns? (medium)
  • Can you walk us through the process of creating a customer journey map in CRM? (advanced)
  • How do you handle customer complaints and feedback in a CRM system? (basic)
  • What role does data analytics play in CRM? (medium)
  • Have you worked with any CRM integration tools? If so, which ones? (medium)
  • How do you ensure GDPR compliance when handling customer data in a CRM system? (advanced)
  • What are the benefits of using AI and machine learning in CRM? (medium)
  • How do you address customer churn in a CRM system? (medium)
  • Can you explain the concept of lead scoring in CRM? (medium)
  • How do you stay updated with the latest trends in CRM technology? (basic)
  • How do you customize a CRM system to meet the specific needs of a business? (medium)
  • What are some key metrics you would track in a CRM system to measure customer satisfaction? (medium)
  • Describe a time when you had to train team members on using a CRM system. How did you approach it? (medium)
  • How do you ensure cross-departmental collaboration in CRM implementation? (medium)
  • What strategies would you use to increase user adoption of a CRM system within an organization? (medium)
  • How do you handle conflicts or disagreements with stakeholders during a CRM project? (medium)
  • Can you provide examples of successful CRM implementations you have been a part of? (medium)

Closing Remark

As you explore CRM job opportunities in India, remember to showcase your expertise, experience, and passion for customer relationship management during the interview process. Brush up on your skills, prepare for common interview questions, and approach each opportunity with confidence. With the right preparation and attitude, you can land a rewarding CRM role in India and take your career to new heights. Good luck!

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