139 Crm Integration Jobs - Page 6

Job Description: Senior Software Developer (Laravel/MySQL/jQuery) Position : Senior Software Developer Experience Required : 5-7 years Industry : CRM, ERP, and HRM Location : Gurugram Type : Full-time Job Overview: Seeking a highly experienced Senior Software Developer with a strong background in Laravel, MySQL, and jQuery, along with proven expertise in creating APIs, integrating third-party systems, and working with AWS. The ideal candidate should have prior experience in CRM, ERP, and HRM systems, as well as in the design of custom reports and dashboards, and possess a foundational knowledge of HTML and CSS. Key Responsibilities: 1. Application Development: Develop, maintain, and enhance web applications using Laravel (PHP) framework. Design and optimize database structures in MySQL. Develop front-end functionality using jQuery and other JavaScript libraries. Utilize basic knowledge of HTML & CSS for building and maintaining front-end features. 2. API Creation & Integration: Design, build, and document RESTful APIs for internal and external use. Integrate 3rd party systems and services into applications. Collaborate with different teams to ensure smooth data exchange between systems. 3. AWS & Cloud Solutions: Manage and maintain AWS S3 buckets for storage solutions. Work on AWS infrastructure, ensuring scalability, security, and performance. Handle deployment, troubleshooting, and support within AWS environments. 4. CRM/ERP & Logistics Solutions: Develop and customize CRM and ERP solutions for contact center and logistics- related applications. Integrate logistics CRM/ERP with various 3rd party service providers (e.g., shipment tracking, route optimization). 5. Team Collaboration: Work closely with cross-functional teams, including business analysts, designers, and other developers, to deliver robust solutions. Provide guidance and mentorship to junior developers on the team. 6. Code Quality & Best Practices: Write clean, scalable, and well-documented code. Ensure adherence to coding standards and best practices for web development. Conduct code reviews and contribute to improving development processes. 7. Troubleshooting & Optimization: Debug issues across the entire stack (backend, frontend, database). Optimize code and queries for performance and scalability. Qualifications & Skills: • Technical Skills: Proficient in Laravel (PHP) development. Strong expertise in MySQL database design and management. Solid experience in jQuery and JavaScript for front-end development. Experience with HTML and CSS. Experience with API creation and 3rd party system integrations. Proficient in AWS services, particularly AWS S3. Familiarity with Git version control. Experience: 5-7 years of experience in software development, particularly in the CRM and Logistics CRM industries. Proven track record of building and maintaining large-scale web applications. • Soft Skills: Strong problem-solving skills with an eye for detail. Ability to work in a collaborative team environment. Excellent communication and documentation skills. Nice to Have: Experience with other cloud services like AWS Lambda, EC2. • Knowledge of logistics industry challenges, such as route optimization, inventory tracking, etc.

Company Summary Trek Bicycle is a global leader in the design and manufacture of bicycles and related products. We believe bicycles offer simple solutions to some of the worlds most complex problems. Were committed to breaking down the barriers that prevent people from using bicycles more oftenfor transportation, recreation, and inspiration. Our mission is simple: create products we love and take care of our customers. We value fresh ideas from anywhere, positive energy, making tough calls when needed, and turning ideas into action quickly. We’re a team that believes in doing great work—and enjoying the ride. Position Summary Trek Bicycle is seeking an innovative and accomplished Business Analyst with deep experience in contact center platforms. This key, hands-on role will serve as the primary liaison between IT infrastructure, global customer care teams, and IT and business leadership. You’ll help shape the future of our contact center experience by identifying opportunities with business partners, articulating requirements to our vendors, and delivering measurable improvements to our tools and workflows. Key Responsibilities Serve as the primary administrator for our CCaaS platform (8x8). Collaborate with vendors and internal stakeholders to enhance contact center capabilities. Gather and document business requirements into functional and technical specs. Guide solutions through the full software development lifecycle in an Agile environment. Manage and configure call flows and IVRs. Oversee integrations, including 8x8 with Microsoft Dynamics CRM and our ChatBot Platform Cognigy. Lead or participate in vendor meetings, SLAs between us and the vendor, and roadmap planning. Support global teams on outcome-focused projects and collaborate across departments. Support infrastructure in managing gateways for our global Retail and Customer Care locations Drive testing, release management, and sprint planning activities. Use tools like JIRA, Confluence, Excel, and Power BI to document and communicate clearly. Create flowcharts, storyboards, and visuals to enhance system/user interface understanding. Maintain high standards of customer service, quality, and responsiveness. Stay up to date on Contact Center technologies, AI trends, Large Language Models (LLMs), and evolving privacy regulations (e.g., GDPR). Required Qualifications Bachelor's degree in an IT-related discipline or equivalent experience. 3+ years of experience in business/systems analysis, specifically in contact center or CCaaS environments. Proficiency with 8x8, or strong experience in similar platforms (RingCentral, Genesys, Five9, Talkdesk, Cisco, SalesForce Service Cloud). Excellent verbal and written communication skills; confident facilitator and interviewer. Expert notetaking and documentation skills. Experience managing vendor relationships and driving performance. Familiarity with Agile methodologies, sprint planning, and stand-up facilitation. Ability to manage multiple concurrent projects in a fast-paced environment. Working knowledge of testing and release practices. Experience in integrations with CRM and digital channels. Strong interest in AI, analytics, and reporting tools (Excel, Power BI). Nice-to-Haves Understanding the configuration Sip Trunks and Gateways Experience with Dynamics CRM integrations. Exposure to expense management, procurement systems, or reporting platforms. Familiarity with GDPR and other privacy laws. Passion for learning new technologies and improving business processes.

ZOHO CRM Experience must Manage and update the CRM system with accurate customer data, interaction history, and follow-ups. Work with Sales, R&D, and Product teams to deliver tailored biotech solutions. Required Candidate profile Analyze client feedback to improve service offerings and client retention. Track client engagement metrics and prepare reports on client satisfaction and CRM effectiveness.

Job Purpose The Salesforce Marketing Cloud (SFMC) Specialist will be responsible for managing the key communication channels (Notifications, SMS, Email, WhatsApp etc.) for Narayana Health. They will closely work with multiple stakeholders across Creative, Content, Digital, Brand & Hospitals to deliver relevant targeted communication and drive users to drive growth. Key Responsibility Statement 1. Support campaign planning and execution by working with internal teams (Digital, Retention, Acquisition, Contact Center). 2. Execute email and multi-channel campaigns using SFMC tools like Journey Builder, Automation Studio, and Email Studio. 3. Create audience segments and manage data extensions via Contact Builder for targeted messaging. 4. Build and manage automated and personalized customer journeys, including trigger-based communications. 5. Track and report campaign performance using SFMC Analytics, Datorama, and other reporting tools. 6. Manage lead workflows, ensure database hygiene, and maintain accurate exclusion lists. 7. Assist in A/B testing and optimize campaigns based on open rates, CTR, conversions, and engagement trends. 8. Support lifecycle messaging strategies aimed at customer acquisition, retention, and upselling. 9. Coordinate with design and content teams to deliver creative briefs and ensure quality deliverables. 10. Stay up to date with SFMC features and CRM trends to recommend improvements. Candidate Requirement : 4 to 8 years of experience in CRM, with at least 2 to 3 years working on Salesforce Marketing Cloud (SFMC) or similar platforms like CleverTap, Netcore, or MoEngage. Background in customer acquisition and retention strategies is a plus. Run and support email and digital campaigns in SFMC. Segment audiences and manage data extensions. Track campaign metrics like open rates and clicks. Fix basic issues and support platform tasks.

Responsibilities: * Manage quote-to-cash process using Oracle CPQ with BML remote integration. * Collaborate on sales strategies, implement OCS and CRM integrations.

Project Role : Business Process Designer Project Role Description : Analyzes, develops, and improves workflows. Identifies inefficiencies in existing processes and proposes solutions to optimize effectiveness. Collaborates with business users to identify and define detailed product requirements and use cases. Design continuous monitoring and feedback collection to help them refine processes over time. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Designer, you will analyze, develop, and improve workflows, identify inefficiencies, propose solutions, collaborate with business users, and design continuous monitoring and feedback collection to refine processes over time. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Expected to provide solutions to problems that apply across multiple teams. Develop innovative process improvement strategies. Implement workflow automation solutions. Conduct process audits and recommend enhancements. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Dynamics CRM Technical. Strong understanding of business process modeling. Experience in workflow automation. Knowledge of process optimization techniques. Familiarity with CRM integration solutions. Additional Information: The candidate should have a minimum of 12 years of experience in Microsoft Dynamics CRM Technical. This position is based at our Chennai office. A 15 years full time education is required. Qualifications 15 years full time education

Role Overview We're looking for a passionate and skilled Zoho Developer to join our team. If you have hands-on experience with Zoho Creator, Zoho CRM, or other Zoho One apps, we want to hear from you! Responsibilities Develop and customize applications using Zoho Creator, Zoho CRM, and other Zoho tools. Write and maintain Deluge scripts, workflows, and automation logic. Integrate Zoho with third-party apps using APIs, webhooks, and custom functions. Collaborate with the team and deliver effective solutions. Assist in testing, debugging, and documenting Zoho applications. Required Skills Minimum 2 year of hands-on experience with Zoho Creator and Zoho CRM. Strong understanding of Deluge, CRM workflows, and custom modules. Familiarity with Zoho One ecosystem and related apps. Basic knowledge of REST APIs and third-party integrations. Ability to learn quickly and handle tasks independently. Good communication and problem-solving skills. What We Offer Competitive salary as per industry standards A supportive and collaborative team environment Work culture that values creativity, technology, and impactful learning solutions Provident Fund (PF) and other statutory benefits How to Apply Send your updated resume to navaz.s@verandarace.com with the subject: Zoho Developer Application [Your Name]

Requirements 5+ years of experience in development with strong exposure to HubSpot CMS and CRM At least 4 years of hands-on work in template, module, and workflow development within the HubSpot ecosystem Design, build, and maintain high-performance HubSpot CMS/CRM solutions Develop custom themes, modules, and landing pages using HubL, HTML, CSS, and JavaScript Collaborate with marketing, sales, and IT teams to translate business needs into smart technical solutions Integrate third-party services and APIs with HubSpot to extend its core capabilities Optimize website performance and marketing workflows within the HubSpot environment Test, debug, and troubleshoot complex implementations across different user touchpoints Provide training and support to internal teams on HubSpot best practices Stay current with new HubSpot features and suggest improvements proactively Deep knowledge of HubSpot CMS/CRM, including templates, modules, themes, blog/email setup, and automation workflows Proficient in HTML, CSS, JavaScript, and HubL (HubSpot Markup Language) Experience working with REST APIs and third-party integrations Familiarity with server-side languages like Python Basic knowledge of SQL databases Strong debugging and optimization skills Solid understanding of software development best practices and cross-browser compatibility HubSpot Developer Certification (bonus points) Familiarity with version control (e.g., Git) (bonus points) Experience working with HubSpots Marketing & Sales Hubs for enterprise-level clients (bonus points) Strong documentation habits and project management experience (bonus points) Excellent communication and cross-functional collaboration skills (bonus points)

Work location: Pune, Hyderabad, Bangalore, Indore Responsibilities : Work with clients to understand requirements and architect solutions. Strong knowledge of ASP.NET, Javascript, CRM 365 SDK. Ability to generate Technical Specifications based on functional specifications. Strong understanding of Microsoft Dynamics CRM Integration architecture. Enhance/ Customize Dynamics CRM for based on customer requirements. Develop Modern Web Applications integrated with the CRM Platform using ASP.NET, AngularJS, Web API. Customize OOB CRM Reports and develop custom SSRS reports as defined by the requirement. Ensure that there are complete unit tests for every component or task. Ensure that code is testable and is tested. Execute unit testing for the new functionality developed. Qualifications Individual should have client facing experience. Strong Microsoft Dynamics CRM functional knowledge. Strong Microsoft Dynamics CRM technical knowledge with SSRS. Strong OOP Skills and a very good understanding of the .NET framework, Web Applications, Web Servers, CSS Must have Strong ASP.NET MVC/Web API development experience. Must have Strong jQuery/AngularJS/Knockout JS development experience. Must have been a part of at least 2 CRM end to end Implementation. At least 3 years of development experience in MSCRM. Knowledge on SSIS and Power Platform would be advantageous. Microsoft Dynamics CRM Customizations certification is a plus. Good communication skills.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement strategies to enhance system performance and reliability.- Document troubleshooting steps and solutions for future reference.- Provide training and support to end-users on system functionalities. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Contact Center Implementation.- Strong understanding of cloud-based contact center solutions.- Experience in troubleshooting and resolving technical issues in a contact center environment.- Knowledge of telephony systems and call routing technologies.- Hands-on experience with contact center analytics tools.- Familiarity with CRM integration and API configurations. Additional Information:- The candidate should have a minimum of 3 years of experience in Cloud Contact Center Implementation.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Locations: Pune, Indore, Bangalore, Hyderabad Contract duration: 6 months to 1 year 1. Must have worked on development of Customer Service & marketing Modules 2. Having knowledge of CRM integration with other backend & frontend systems. 3. Knowledge of different API for integration 4. Good to have knowledge of different modules. Looking for immediate joiners.

We are looking for a dynamic & customer-focused Customer Relationship Manager (CRM) to join our rapidly growing E-Commerce Marketplace, someone who thrives in a digital-first environment with a passion for delivering outstanding customer experiences.

Role Summary: As the Oracle CRM Product Manager for Sales & Aftermarket, you will be the strategic owner of our CRM platform, driving adoption, functionality, and continuous improvement across GMMCOs sales and aftermarket operations. You will lead cross-functional collaboration to translate business needs into CRM capabilities that enhance productivity, customer experience, and business outcomes. Key Responsibilities : Own the end-to-end Oracle CRM roadmap for Sales and Aftermarket, aligning with business strategy. Lead CRM strategy, configuration, enhancements, integrations, and upgrades. Collaborate with Sales, Service, Parts, IT, and Marketing teams to gather and prioritize CRM requirements. Ensure CRM workflows are optimized for lead management, opportunity tracking, sales pipeline, quotations, service requests, and parts orders. Drive data governance, user training, adoption, and change management initiatives. Monitor system performance, user engagement, and customer experience metrics to drive continuous improvement. Manage vendor relationships and work with Oracle and integration partners to deliver enhancements and resolve issues. Ensure CRM supports mobile enablement, customer portals, and AI/analytics integration where applicable. Required Qualifications: Minimum 10 years of experience in CRM systems, with at least 5 years of hands-on Oracle CRM experience (Sales Cloud, Service Cloud, or equivalent). Proven track record of implementing and managing CRM in a B2B environment. Strong understanding of Sales and Aftermarket processes, preferably in a dealership setting. Experience in CRM integrations with ERP systems (e.g., Oracle EBS, SAP, or others). Strong project management, stakeholder engagement, and vendor management skills. Excellent analytical, communication, and problem-solving abilities. Preferred Qualifications Prior experience in the heavy equipment, construction equipment, or automotive dealership industry. Experience with Oracle CX suite or integrations with other customer experience platforms. Understanding of digital transformation, customer lifecycle management, and service analytics.

Role & responsibilities CRM Analyst Duties & Responsibilities(Building Contruction -Villa Project) : Analyze all current and future state CRM operations, data feeds and reports for each HP region Manages development of CRM budget CRM data verification and database health activity and reporting CRM maintenance and occasional end user training as needed Develop an automated process for reporting on campaign results Setup, monitor and analyze permanent/seasonal control group Partner with Marketing to identify the goals of direct client contact campaigns required to support the brands business goals and objectives Work directly with Marketing team to develop and implement trigger-based client contact strategies such as new client assimilation, attrition prevention or reactivation programs Perform ad hoc analyses, as needed, to support client relationship marketing efforts, and to answer questions from requestors of client contact and performance information Preferred candidate profile