179 Crm Implementation Jobs - Page 7

Job Description Assist in integration testing of internal tools and third-party systems to ensure seamless functionality. Support CRM testing by validating workflows, data integrity, and user interface consistency. Utilize basic knowledge of HTML and CSS to troubleshoot and resolve front-end issues. Collaborate with QA and development teams in conducting automation testing using predefined scripts. Participate in bug identification and resolution , documenting issues clearly for development teams. Manage and track support requests and incidents through the JIRA Service Desk platform. Contribute to user support by resolving tickets, providing clear documentation, and ensuring timely follow-ups. Assist in creating and maintaining technical documentation for recurring issues and test cases. Gain hands-on experience in IT support processes, software testing, and service desk operations. Communicate effectively with cross-functional teams to support ongoing technical improvements.

Job Responsibilities: Oversee the enhancement of the software product as a whole. Collect and manage software change requests from various sources, including: Customer feedback, Market trends, Technical or functional issues, Problem reports Internal enhancement requests. Conduct feasibility studies for change requests and present findings to the Core Team for review. Plan tasks (sprints) by aligning requirements with team availability, following the approval from the Core Team Define the business functionalities for each task and develop a detailed Work Breakdown Structure (WBS). Allocate appropriate resources to each subtask within the WBS. Participate in technical and database (DB) design activities. Lead the Task execution, ensure timely completion, and oversee the live deployment of updates. Collaborate with key customers to provide implementation support and share product knowledge. Job Role: Product Manager Job Type: Permanent Location: Bangalore Work Mode : Work from Office If Interested please send your resume to vidhya.pasangna@in.experis.com

Dear Candidates, Greetings..!! Responsibilities: CRM system support, upgrades, and user management Data integrity, reporting, and dashboard creation (Power BI preferred) Integration with business applications, automation of CRM processes Collaborate with business teams to gather and translate requirements Provide training and maintain system documentation Skills Required: Salesforce / Dynamics 365 / CRM Nxt Power BI / Data Analytics API, CRM Integrations, and Automation tools Excellent communication and stakeholder management

Minimum 8 to 10 years of ABAP experience. • At least 5+ years of experience in ABAP CRM. • Should have good communication skills. • Have worked in at least one CRM implementation Project (Complete cycle). • Knowledge of the MVC architecture and One Order framework. • Strong working knowledge in CRM UI BOL\Genil Programming. • Hands on experience in ABAP Report programming, Function modules and Data dictionary objects. • Aware of OO ABAP concepts with Hands on experience. • Aware of the Middleware concepts (like BDOCs and Inbound\Outbound queues). • Worked on BADIs, Actions and Interfaces (Inbound and Outbound), Proxies. • Experience of CRM ISU will be added advantage. (Aware of Business Master Data and Technical Master Data) • Having experience on ODATA service / Fiori Concepts / Fiori Launchpad and analysing the web-service issues will be added advantage. • Having experience of working in the replication issues will be added advantage. (like using tcode: ecrmrepl) • Team handling and coordination experience is must. • Knowledge of BRF+ and BPEM will be added advantage. • Should be comfortable with CRM Base customization and product configuration. • Should be comfortable in tracing the issues and performance tuning the code. • Should be comfortable in S4HANA concepts, CDS Views, AMDP, WEBIDE, Table functions, SADL exits, HANA studio, Exception aggregation. • S4HANA Migration and Upgrade knowledge will be added advantage.

Job Title : Senior Thesis Cloud Consultant Reports To Tittle : Service Delivery Manager Business Function/Sub Function: GBS/Gedu Services. Location: Noida, India Key Responsibilities: Implement the Thesis Cloud Student Management System Product and modules to meet GBS requirements. Lead and participate in workshops in relation to their solution design. Analyse requirements and proposed business processes, translating these into a documented Solution Design, using Thesis Cloud standards. Make recommendations relating to business process re-engineering needed to accommodate the successful implementation of the Product. Contribute to on-going product development by identifying common Customer requirements and feeding these enhancement requests into the Thesis Cloud product development process. Participate in and be responsible for the QA of configured test systems to ensure that the Solution Design has been implemented as specified. Implementation expertise across Thesis Cloud modules like Student Academic Record, Student Admissions, Analytics, Student Billing, Student Communications, Financial Aid, Reporting, Student Life, System Management Implement security across the Thesis Cloud system using the RBAC, data security. and industry best practices. Implement reporting, workflows, & other Thesis Cloud technical features. Support GBS business as usual activities. Required Skills and Qualifications: Extensive expertise in student management systems like Oracle PeopleSoft Campus Solutions, Workday Student or any similar SMS systems. You will have an in-depth knowledge of our Thesis Cloud software modules, processes and associated products. Minimum of 3 full cycle implementations of Thesis Cloud or any other student management systems Bachelors or master’s degree in a relevant (Financial) study or significant relevant experience in this sector. Excellent Business Analysis, communication, presentation, leadership, time management and inter-personal skills. Ability to effectively lead workshops and presentations to a mixed audience containing differing levels of seniority and experience. Experience: 7-10 Years of experience.

Looking for a dynamic pro to drive B2B lead generation in international markets via LinkedIn, email & CRM. 1+ exp. in BD/marketing preferred. Accounting industry knowledge is a plus.

Minimum 5 years of experience in solution implementation and platform consulting.Hands-on experience with at least one of the following platforms: Sprinklr, Salesforce, or Zoho.Strong communication and stakeholder engagement skills.

- We are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.

The Salesforce Developer will be responsible for configuring, customizing, and maintaining Salesforce applications to meet business needs.

ZOHO CRM Experience must Manage and update the CRM system with accurate customer data, interaction history, and follow-ups. Work with Sales, R&D, and Product teams to deliver tailored biotech solutions. Required Candidate profile Analyze client feedback to improve service offerings and client retention. Track client engagement metrics and prepare reports on client satisfaction and CRM effectiveness.

Hi everyone. Open Positions in the Business Analysis - CRM Subject Matter Expert Role Greetings from Tekaccel! This is an excellent opportunity with us. If you have that unique and unlimited passion for building world-class enterprise software products that turn into actionable intelligence, then we have the right opportunity for you and your career. What are we looking for? Skill: Business Analysis - CRM Subject matter expert Experience: 9+ years Location: Gurugram, Hyderabad Work mode: WFO Looking for immediate joiners Hire type: Contract to hire *** We have a requirement for 1 BA who is a CRM subject matter expert. Need not be from the telecom sector; if a legal background, that will definitely help. *** Shift TimingsMonday to Friday, UK Shift (IST 01:30 PM to 10:00 PM / IST 02:30 PM to 11:00 PM (daylight saving)). Job Description: -->An overall experience of around 9 years with a minimum of 7 years in a Business Analyst role. -->Proven experience in requirements gathering tools/techniques, including user stories, use cases, Process Modelling, and workshops/interviews. -->Proven experience in business analysis tasks on large-scale CRM implementations in professional services organisations. -->Data analysis skills (data flow diagrams, data modelling, data migration, and integration strategies). -->Excellent communication skills in order to engage, lead, and influence stakeholders at all levels of the business. If interested, candidates, please share your updated resume at naveen@tekaccel.com or WhatsApp at +91 7997763537 Tekaccel Software Services India

Role & responsibilities Strategic Planning & Execution: Support strategic planning processes and ensure the timely execution of key business initiatives across functions. Coordination & Stakeholder Management: Align and coordinate with direct reports (especially Sales Managers) to implement COO office priorities. Manage monthly and fortnightly review meetings with PAN India teams. Sales & Retail Operations: Track sales performance, oversee SOP adherence, and manage retail expansion metrics. Take ownership of tinting machine sales targets, installation timelines, and inventory compliance. Technology & CRM Management: Drive CRM implementation and ensure stakeholder adoption. Oversee system integration and updates across platforms like SAP, SFA, Visualizer App, and Dealer CRM. Performance & Data Analytics: Prepare monthly MIS, dashboards, and business insights to support data-driven decisions. Analyze to improve operational efficiencies and reduce manual work. Innovation & Efficiency: Identify and implement digital tools and technologies that enhance business productivity and operational effectiveness. Preferred candidate profile 6-9 years of experience in Strategy, Sales Operations, or Business Execution roles, preferably in Chemical or allied industries Strong project management and execution skills. Excellent data analysis and reporting capability (Excel, PowerPoint, MIS tools). Understanding of supply chain, sales operations, and CRM tools. Strong communication and stakeholder management skill

We are looking for a CRM Manager to lead customer relationship management initiatives, oversee CRM systems, analyze customer behavior, and drive loyalty programs. The ideal candidate will have hands-on experience with CRM tools (Salesforce, Zoho, HubSpot, etc.), excellent communication skills, and a strong customer-centric approach. Key Responsibilities: Manage and optimize CRM systems & customer databases. Collaborate with sales/marketing teams to improve customer engagement. Handle customer queries and ensure retention & satisfaction. Generate reports & insights for management decisions. Desired Profile: 3- 4 year's experience in CRM/customer success, strong analytical & problem-solving skills, and proven ability to build long-term customer relationships. Note: Proficiency in English language is must.

- Implementation And Follow Up On SCOTT Sheet, To Track Customers Schedules And Upgrade Sales - In Order To Run This Subject Smoothly It Has Been Instructed By To Appoint Candidates In Customer Relation

CUSTOMER RELATIONSHIP, in villas work , construction field required, ONLY MAINTENANCE

Role Overview We're looking for a passionate and skilled Zoho Developer to join our team. If you have hands-on experience with Zoho Creator, Zoho CRM, or other Zoho One apps, we want to hear from you! Responsibilities Develop and customize applications using Zoho Creator, Zoho CRM, and other Zoho tools. Write and maintain Deluge scripts, workflows, and automation logic. Integrate Zoho with third-party apps using APIs, webhooks, and custom functions. Collaborate with the team and deliver effective solutions. Assist in testing, debugging, and documenting Zoho applications. Required Skills Minimum 2 year of hands-on experience with Zoho Creator and Zoho CRM. Strong understanding of Deluge, CRM workflows, and custom modules. Familiarity with Zoho One ecosystem and related apps. Basic knowledge of REST APIs and third-party integrations. Ability to learn quickly and handle tasks independently. Good communication and problem-solving skills. What We Offer Competitive salary as per industry standards A supportive and collaborative team environment Work culture that values creativity, technology, and impactful learning solutions Provident Fund (PF) and other statutory benefits How to Apply Send your updated resume to navaz.s@verandarace.com with the subject: Zoho Developer Application [Your Name]

Job Summary We are seeking an experienced CRM Consultant who can bridge business goals with technology solutions. This role is ideal for someone with strong consulting expertise, client engagement skills, and the ability to design and implement scalable CRM/enterprise solutions for U.S.-based clients. Key Responsibilities Act as a trusted advisor to client stakeholders, delivering strategic and tactical consulting guidance. Lead discovery sessions, gather requirements, and recommend CRM/technology-based solutions. Design roadmaps, drive process automation, and enable cross-functional collaboration. Translate business needs into clear, actionable technical/functional requirements. Provide post-implementation support and drive continuous improvements. Must-Have Qualifications 8+ years of experience in IT consulting, with a focus on CRM/ERP/enterprise applications. Proven track record of managing client engagements and delivering successful technology projects. Strong communication, presentation, and stakeholder management skills. Ability to work independently and align with U.S. time zones. Good understanding of CRM platforms (Salesforce, Dynamics, Zoho, HubSpot, etc.) or equivalent enterprise systems. Why Join Us Opportunity to work with international clients on high-impact projects. Flexible hybrid work model. Collaborative and growth-oriented team culture. Exposure to business consulting and enterprise transformation initiatives.

Beeline ID: 10621 Req ID: 10185568 Job Title: Designer Work Location: ~BANGALORE~ Skills Required: Salesforce Technical Architect Experience Range in Required Skills: 10 & Above Pay Rate: Job Description: Overall, 12+ Years of Salesforce CRM Implementation experience • 5+ Years of experience as Technical Architect of Salesforce Sales, Service, Revenue clouds Salesforce CPQ / Salesforce Revenue cloud experience is a must. Hands-on experience in Lightening Web Components, Apex, Visualforce, Triggers, SOSL, SOQL, Data loaders, Reports, Dashboards, Workflows, Process Builder, Approval Process, Customizations, and Data/Metadata Migration. In depth understanding of Product & Pricing modelling/configuration, CPQ Approvals, Data migration, Quote to cash process, approval flows and Order & Billing Process 6-8 years of Strong Experience in Designing and building custom functionalities and capabilities on Salesforce Revenue Cloud and SFDC eco system. • Work with multiple stakeholders and work towards consensus building • Drive business discussions via workshop with business and IT teams Essential Skills: 14+ years of experience in solution design for enterprise-level transformation programs.- Hands-on expertise in Salesforce ecosystem including Revenue Cloud, Billing, and Assurance. Strong knowledge of CPQ, product modeling, pricing, and order management. Demonstrated experience producing design artifacts: data flow diagrams, LLDs, component designs. Experience working with Oracle or similar ERP/billing systems is a plus. Ability to liaise between functional and technical teams, and manage design iterations Desirable Skills: Overall, 12+ Years of Salesforce CRM Implementation experience 5+ Years of experience as Technical Architect of Salesforce Sales, Service, Revenue clouds Salesforce CPQ / Salesforce Revenue cloud experience is a must. Hands-on experience in Lightening Web Components, Apex, Visualforce, Triggers, SOSL, SOQL, Data loaders, Reports, Dashboards, Workflows, Process Builder, Approval Process, Customizations, and Data/Metadata Migration. In depth understanding of Product & Pricing modelling/configuration, CPQ Approvals, Data migration, Quote to cash process, approval flows and Order & Billing Process 6-8 years of Strong Experience in Designing and building custom functionalities and capabilities on Salesforce Revenue Cloud and SFDC eco system. Work with multiple stakeholders and work towards consensus building • Drive business discussions via workshop with business and IT teams SN Required Information Details Role: Salesforce Technical Architect Required Technical Skill Set: Overall, 12+ Years of Salesforce CRM Implementation experience 5+ Years of experience as Technical Architect of Salesforce Sales, Service, Revenue clouds Salesforce CPQ / Salesforce Revenue cloud experience is a must. Hands-on experience in Lightening Web Components, Apex, Visualforce, Triggers, SOSL, SOQL, Data loaders, Reports, Dashboards, Workflows, Process Builder, Approval Process, Customizations, and Data/Metadata Migration. In depth understanding of Product & Pricing modelling/configuration, CPQ Approvals, Data migration, Quote to cash process, approval flows and Order & Billing Process 6-8 years of Strong Experience in Designing and building custom functionalities and capabilities on Salesforce Revenue Cloud and SFDC eco system. Work with multiple stakeholders and work towards consensus building Drive business discussions via workshop with business and IT teams 4 Desired Experience Range** 12+ Years Salesforce Experience Desired Competencies (Technical/Behavioral Competency) Must-Have**(Ideally should not be more than 3-5) Sound understanding of Lead to Cash Process Exposure to business change management 6-8 years of Strong Experience in Designing and building custom functionalities and capabilities on Salesforce Revenue Cloud and SFDC eco system. Good-to-Have Agile Certification Salesforce Revenue Cloud Certification. Role & responsibilities Preferred candidate profile

We are seeking a highly motivated and detail-oriented Implementation Specialist to join our team. The ideal candidate will be responsible for executing remote implementations of our manufacturing software systems for clients. You will receive comprehensive training in two key manufacturing software products and will play a critical role in configuring systems, developing workflow processes, delivering training, and supporting clients throughout the implementation lifecycleincluding preparation, Go-Live, and post-implementation support. Key Responsibilities: Implement manufacturing software solutions remotely for a wide range of clients. Participate in initial system setup, workflow design, configuration, and data import. Deliver user training and ensure clients are well-prepared for Go-Live. Provide ongoing support during and after implementation to ensure system adoption and performance. Collaborate with client point-of-contacts to monitor project milestones and maintain implementation timelines. Respond promptly to client inquiries and provide effective solutions to software-related challenges. Document project progress, issues, and resolutions clearly and accurately. Required Skills and Qualifications: General knowledge of manufacturing systems and business operations. Ability to work independently and remotely with diverse clients and stakeholders. Strong communication and interpersonal skills; must be cordial, polite, and professional. Familiarity with general manufacturing processes such as production, inventory, and scheduling. Basic understanding of databases, including data import/export functionalities. Detail-oriented with strong organizational and time management skills. Preferred Qualifications: Basic knowledge of accounting principles. Experience working with ERP, MES, or other manufacturing software systems is a plus. Prior experience in client-facing or software implementation roles is an advantage.

About the Role The IT Lead for ANZ (Australia New Zealand) is responsible for overseeing all IT operations, strategy, and initiatives within the market unit. This role ensures alignment of IT solutions with business needs, delivering technology-driven value, and maintaining operational excellence. The IT Lead acts as the primary liaison between the corporate IT function and the market unit, driving local adoption of global IT strategies while tailoring solutions to meet market-specific requirements. The position involves managing IT infrastructure, applications, and digital transformation initiatives, fostering collaboration across business and IT teams, and ensuring compliance with enterprise standards and policies. Role & responsibilities IT Strategy and Business Relationship Management Develop and execute the IT strategy for the market unit, ensuring alignment with corporate IT objectives and business goals. Serve as the primary point of contact for IT within the market unit, bridging global IT initiatives with local business needs. Partner with business stakeholders to identify technology opportunities that drive growth, efficiency, and innovation. IT Operations Management Oversee day-to-day IT operations, ensuring reliable delivery of IT services, infrastructure, and applications within the market unit. Manage IT support teams to ensure rapid resolution of incidents, service requests, and escalations. Monitor IT performance metrics and SLAs, implementing corrective actions to maintain high service quality. Ensure the availability, scalability, and security of IT systems to meet market demands. Digital Transformation and Innovation Lead digital transformation initiatives within the market unit, focusing on modernizing legacy systems, adopting cloud technologies, and implementing automation solutions. Drive the adoption of data analytics, BI tools, and other digital solutions to enhance decision-making and operational performance. Collaborate with corporate IT teams to implement and scale enterprise-wide technologies and platforms in the local market. Vendor and Partner Management Manage relationships with local IT vendors, service providers, and technology partners to ensure high-quality service delivery. Negotiate and manage contracts, ensuring alignment with enterprise procurement standards and cost-effectiveness. Evaluate and onboard new technologies or services to meet the specific needs of the market unit. Governance, Risk, and Compliance Ensure compliance with global IT policies, security standards, and regulatory requirements within the market unit. Identify and mitigate IT risks, implementing robust cybersecurity measures to protect market unit assets. Conduct regular audits and assessments to ensure adherence to enterprise IT governance frameworks. Team Leadership and Development Lead and mentor the local IT team, fostering a culture of collaboration, innovation, and accountability. Build capability within the IT team through training, skill development, and exposure to emerging technologies. Establish clear goals, performance metrics, and development plans for the team. Budgeting and Financial Management Develop and manage the IT budget for the market unit, ensuring cost efficiency and alignment with business priorities. Monitor IT expenditures, identifying opportunities for cost optimization and value generation. Preferred candidate profile 10-12 years of experience in IT roles, with at least 3-5 years in a leadership position managing IT operations. Experience in managing IT in a geographically dispersed or multi-market environment is preferred. Proven track record in implementing digital transformation projects and aligning IT with business strategies. Education Qualification and Certifications Bachelors Degree in Information Technology, Computer Science, or a related field (Masters degree preferred). Certifications: TOGAF or Zachman certified ITIL Foundation / Expert Certified Information Systems Security Professional (CISSP) or equivalent (preferred) Cloud Certification (AWS, Azure, or GCP Architect) PMP or Agile certifications (e.g., SAFe, Scrum master) are a plus

We are looking for a dynamic & customer-focused Customer Relationship Manager (CRM) to join our rapidly growing E-Commerce Marketplace, someone who thrives in a digital-first environment with a passion for delivering outstanding customer experiences.

Shift Timings US Shift ( 5.30 pm to 3.30 am IST) This is an excellent opportunity for a highly motivated professional to join our global ESG Ratings and Advisory team as a ESG Analyst CRM Implementation Support Associate role. The candidate will be responsible for providing support to Global CRMs in achieving companys client deliverables, research, and marketing materials and for other related tasks. This role demands a high-quality communication (verbal and written) and the ability to work effectively without supervision to contribute to the team objectives. What we look for We look to recruit bright, articulate, and numerate candidates who are not afraid of a challenge and are prepared to work hard and love what they do. Every member in the team plays a part in making our business what it is today and the more we grow, the more important that becomes. Whatever your career path, ambition, or skillset you will be joining an entrepreneurial environment and become part of a globally connected team. We dont just want you to succeed, we want you to flourish. The Role & Key Responsibilities Provide day-to-day support to the Global CRMs team. Coordinating on-boarding and kick-off calls with clients. Mapping out the project timeline and workload. Ensure all aspects of client engagement and delivery are coordinated, aligned and efficient. Ensure a consistently high quality of report delivery, both in content and timing, reflective of the client needs, ESG priorities and high impact potential. Proactively identify aspects of the delivery process and products themselves that can be improved to ensure that Apex ESG remains efficient and best-in-class. Prepare and maintain project tracker to ensure all the projects are updated on timely basis. Maintenance of Salesforce for new/ existing sales lead Support Global CRMs to prepare client feedback presentations client proposals Assist in client questionnaire and perform analysis on the results. Manage client queries on ESG products Support CRMs to build strategies with ongoing contact with clients and PCs for upsell opportunities. Manage sales support function for ESG. Work independently and in collaboration with a wide team of CRMs across regions. Coordinate new portfolio companies set up in ESG Portal. Coordinate with clients PCs facing issues related ESG Portal. Prepare dashboard for management team to monitor progress of prospects. The role involves extensive on-the-job learning and candidates must be self-motivated. Skills Required Masters degree in marketing Finance would be an advantage. 3-5 years of experience as Client support ESG Operations for Private Equity services is preferred. Experience in a client support role, preferably with high profile, international clients. The ability to engage, build rapport and influence a wide range of stakeholders, internal and external, for the good of our philosophy to drive positive change for people and planet. Excellent organizational skills, attention to detail, time management and prioritization. IT skills: Advance Microsoft Office (Excel, PowerPoint, Word) to a high level is essential. What you will get in return A genuinely unique opportunity to help support the development and delivery of a pioneering product. Significant day-to-day responsibility to contribute to the team and demonstrate your own abilities. Learning opportunities across a variety of research-based skills and sustainability topics. Experience with a highly respected multinational organization in the financial sector. Make a meaningful contribution to the improvement of businesses, communities, and the environment around the world.

This is a contract hybrid role for a MS Dynamics CRM Architect at Emperen Technologies. The MS Dynamics CRM Architect will be responsible for solution architecture, consulting, business process analysis, presales activities, and customer relationship management. The role is based in Bengaluru, with the option for some remote work. Qualifications : Experience : 14 +years (10 + years' experience in MS Dynamics CRM. Job Type : Full Time. Immediate joiner will prefer. Desired Skills : - Experience in Health Domain - Certifications in MS Dynamics & Power platform. - Experience with Continuous Integration Tools and Techniques - Out of box thinking is anticipated. Qualification : Mandatory Skills : - Work with clients to understand requirements and align technology with business strategy and goals. - 10 + years' experience in MS Dynamics CRM. - Experience working as MS Dynamics Architect for at least two complete CRM implementation. - Good Experience working on Customer Service modules. - Good experience working and architecting applications on Power Apps and Power Automate. - Good experience integrating with external and Internal systems using Azure APIM or similar middleware. - Good experience integrating with external & internal systems using Service Bus, Logic Apps & Azure Functions. - Experience in Managing client communication and delegating tasks and responsibilities to appropriate personnel, including managing client expectations, foreseeing risks and reporting them. - Experience in writing associated documents including HLD, LLD etc. - Understanding and managing NFR for the project. - Understanding of Configuration Management, Release Management and Merging process to be followed in the project. - Experience with source control management systems and continuous integration/deployment environments. - Internally motivated, able to work proficiently both independently and in a team environment. - Proven communication skills with both internal team members and external business stakeholders. - Strong initiative to find ways to improve solutions, systems, and processes. - Lead the team by giving the required technical and functional knowledge. - Demonstrate Customer Focus, active listening and consultative approach. - Coach, mentor, motivate and supervise team members. - Strong analytical skills with excellent problem solving abilities. - Should have good communication, leadership and team handling skills.

- 5 + years' experience in MS Dynamics CRM - Experience working as Sr D365 Developer for at least two complete CRM implementation. - Good experience working on Power Apps and Power Automate. - Good experience integrating with external systems using Azure APIM or similar middleware. - Good experience creating Web Api, invoking Web Api for integrating with various external and internal systems. - Experience working on SSRS/Power BI reports and dashboards. - Good hands on experience working on Service modules. - Advising on best practices for CRM development or integration processes. - Experience in Managing client communication and delegating tasks and responsibilities to appropriate personnel, including managing client expectations, foreseeing risks and reporting them - Writing Technical specifications. - Experience with source control management systems and continuous integration/deployment Environments - Estimating the Change requests - Internally motivated, able to work proficiently both independently and in a team environment - Proven communication skills with both internal team members and external business stakeholders - Strong initiative to find ways to improve solutions, systems, and processes - Lead the team by giving the required technical and functional knowledge - Demonstrate Customer Focus, active listening and consultative approach - Coach, mentor, motivate and supervise team members - Strong analytical skills with excellent problem solving abilities. - Should have good communication, leadership and team handling skills Desired Skills: - Experience in Health Domain - Certifications in MS Dynamics & Power platform. - Experience with Continuous Integration Tools and Techniques - Out of box thinking is anticipated. Location - Mumbai,Chennai,Bangalore,Pune

Objective: To design and lead customer support systems and retailer engagement programs that strengthen channel loyalty, enhance farmer experience, and create sustainable value in KKULs expanding distribution network, driving market leadership and public market readiness. Key Responsibilities: Customer Support Management: Establish a centralized customer support framework to address retailer and distributor queries efficiently. Implement multi-channel support platforms (phone, WhatsApp, CRM-based ticketing) for quick resolution of issues. Track service metrics (TAT, resolution rate) and improve overall satisfaction scores. Retailer Engagement & Success: Develop retailer loyalty programs with incentives and rewards linked to sales performance and brand advocacy. Conduct regular retailer meets, training sessions, and feedback forums to build stronger relationships. Ensure effective onboarding and training of new retailers on product knowledge and sales practices. Farmer Loyalty & Outreach: Collaborate with Sales & Marketing to create farmer loyalty programs integrating advisory services, training, and product incentives. Organize farmer engagement campaigns through distributors and retailers to drive product penetration. Data Analytics & CRM Implementation: Use CRM tools to track retailer performance, engagement metrics, and issue resolution trends. Generate actionable insights from retailer and farmer interactions to refine programs and improve satisfaction levels. Cross-functional Collaboration: Partner with the Sales, Marketing, and Supply Chain teams to align customer support and retailer programs with business goals. Coordinate with IT for digital solutions (apps/portals) to improve retailer and farmer interactions. Team Leadership: Build and lead a dedicated customer success team to manage retailer accounts, loyalty programs, and support operations. Train field teams to ensure consistent customer experience and strong channel support. Key Requirements: Experience: 8 -12 years in customer support, channel management, or customer success roles in FMCG, Agri-inputs, or rural distribution sectors. Skills: Strong expertise in CRM tools, loyalty program design, and customer lifecycle management. Market Knowledge: Familiarity with rural retail dynamics, distributor-retailer relationships, and farmer engagement practices. Education: Graduate (preferably in Business/Agri), MBA in Marketing/Operations preferred. Competencies: Excellent communication, relationship management, data-driven decision-making, and problem-solving skills. What We Offer: Lead a pivotal function impacting retailer loyalty and farmer engagement for Indias largest organized cattle feed brand. Competitive compensation with performance-linked incentives and growth opportunities. Freedom to innovate and build tech-enabled customer success programs in rural markets.