179 Crm Implementation Jobs - Page 3

Job Summary: We are seeking an experienced Technical Consultant Microsoft Dynamics CRM to deliver end-to-end CRM implementations, customizations, and integrations. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 (Customer Engagement) and related technologies including the Power Platform, Azure, and .NET. Key Responsibilities: Lead the technical design, customization, and configuration of Dynamics 365 CE (CRM) solutions. Develop plugins, custom workflows, Power Automate flows, business rules, and scripts. Integrate CRM with external applications using Web APIs, Azure Logic Apps, or third-party middleware. Collaborate with functional consultants, project managers, and clients to gather and analyze business requirements. Create technical documentation, including solution design documents, data models, and deployment plans. Support data migration, system testing, and user training activities. Troubleshoot issues, perform performance tuning, and manage application support post-deployment. Stay up to date with Microsoft updates, releases, and best practices.

Job Summary: We are seeking an experienced Technical Consultant Microsoft Dynamics CRM to deliver end-to-end CRM implementations, customizations, and integrations. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 (Customer Engagement) and related technologies including the Power Platform, Azure, and .NET. Key Responsibilities: Lead the technical design, customization, and configuration of Dynamics 365 CE (CRM) solutions. Develop plugins, custom workflows, Power Automate flows, business rules, and scripts. Integrate CRM with external applications using Web APIs, Azure Logic Apps, or third-party middleware. Collaborate with functional consultants, project managers, and clients to gather and analyze business requirements. Create technical documentation, including solution design documents, data models, and deployment plans. Support data migration, system testing, and user training activities. Troubleshoot issues, perform performance tuning, and manage application support post-deployment. Stay up to date with Microsoft updates, releases, and best practices.

Job Summary: We are seeking an experienced Technical Consultant Microsoft Dynamics CRM to deliver end-to-end CRM implementations, customizations, and integrations. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 (Customer Engagement) and related technologies including the Power Platform, Azure, and .NET. Key Responsibilities: Lead the technical design, customization, and configuration of Dynamics 365 CE (CRM) solutions. Develop plugins, custom workflows, Power Automate flows, business rules, and scripts. Integrate CRM with external applications using Web APIs, Azure Logic Apps, or third-party middleware. Collaborate with functional consultants, project managers, and clients to gather and analyze business requirements. Create technical documentation, including solution design documents, data models, and deployment plans. Support data migration, system testing, and user training activities. Troubleshoot issues, perform performance tuning, and manage application support post-deployment. Stay up to date with Microsoft updates, releases, and best practices.

Job Summary: We are seeking an experienced Technical Consultant Microsoft Dynamics CRM to deliver end-to-end CRM implementations, customizations, and integrations. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 (Customer Engagement) and related technologies including the Power Platform, Azure, and .NET. Key Responsibilities: Lead the technical design, customization, and configuration of Dynamics 365 CE (CRM) solutions. Develop plugins, custom workflows, Power Automate flows, business rules, and scripts. Integrate CRM with external applications using Web APIs, Azure Logic Apps, or third-party middleware. Collaborate with functional consultants, project managers, and clients to gather and analyze business requirements. Create technical documentation, including solution design documents, data models, and deployment plans. Support data migration, system testing, and user training activities. Troubleshoot issues, perform performance tuning, and manage application support post-deployment. Stay up to date with Microsoft updates, releases, and best practices.

You will be responsible for developing detailed project plans, timelines, and resource allocation. Leading cross-functional teams in project execution to ensure project milestones and objectives are met within the specified timeframe. Conducting regular project status meetings, updating stakeholders on progress, risks, and changes. Working closely with business leaders, IT teams, regulatory authorities, and external vendors to effectively communicate with stakeholders and align on project goals and expectations. Managing expectations and ensuring transparent reporting on project health, issues, and risks. Ensuring all IT projects comply with pharmaceutical regulatory standards such as GxP, 21 CFR Part 11, and other relevant industry guidelines. Collaborating with quality assurance and regulatory teams to ensure proper documentation and validation processes are followed. Identifying potential project risks and developing mitigation strategies. Tracking and resolving project issues in a timely manner, escalating significant risks and issues to senior management when necessary. Overseeing the implementation of IT systems, including ERP, CRM, LIMS, and other specialized pharma systems. Collaborating with technical teams to ensure seamless integration and compliance with pharma operations. Leading and motivating a team of IT professionals, business analysts, and technical specialists. Fostering a collaborative environment, ensuring cross-functional communication and teamwork. Providing guidance and mentoring to team members to support their professional growth. Eligibility: - Bachelors degree in computer science, Information Technology, Business Administration, or related field. Masters degree is a plus. - 3+ years of experience in IT project management, preferably in the pharmaceutical industry. - Strong knowledge of pharmaceutical regulations (e.g., GxP, 21 CFR Part 11). - Experience managing ERP, CRM, LIMS, or other pharma-specific IT systems. - Strong leadership, communication, and organizational skills. - Ability to manage multiple projects and stakeholders simultaneously. - Ability to work in a fast-paced, regulated environment with strict compliance requirements. This is a full-time position with a rotational shift schedule. The ideal candidate should have a total of 8 years of work experience. The work location is in person.,

Job Title: Assistant Manager/Manager/Sr. Manager-CRM Job Summary: The Customer Relationship Manager will oversee and manage relationships with clients, ensuring a high level of customer satisfaction in the real estate sector. The role involves coordinating with sales, marketing, and operations teams to provide a seamless customer experience, managing client communications, and resolving any issues that arise.Job Responsibility: Managing Collection process. Resolving customer queries. Informing outstanding dues to clients for their units and receiving payments. Relevant experience in CRM Operations. MIS preparation related to possession. Required Candidate profile: Real estate experience. Good communication & computer skills. willingness to learn & Adaptability. Excellent Mails, Letters Drafting Skills & MS Excel. Salary Range - Best in the industry. Experience: -Min 05-10 yrs. in Residential and Commercial Location Greater Noida West Qualification: Graduate / Master Being from a real estate background and hands on 4QT/Far vision (ERP) would be added advantage. If interested share your resume at Hr@sayahomes.in 9899080388/9811249263

Job Summary: We are seeking an experienced Technical Consultant – Microsoft Dynamics CRM to deliver end-to-end CRM implementations, customizations, and integrations. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 (Customer Engagement) and related technologies including the Power Platform, Azure, and .NET. Key Responsibilities: Lead the technical design, customization, and configuration of Dynamics 365 CE (CRM) solutions. Develop plugins, custom workflows, Power Automate flows, business rules, and scripts. Integrate CRM with external applications using Web APIs, Azure Logic Apps, or third-party middleware. Collaborate with functional consultants, project managers, and clients to gather and analyze business requirements. Create technical documentation, including solution design documents, data models, and deployment plans. Support data migration, system testing, and user training activities. Troubleshoot issues, perform performance tuning, and manage application support post-deployment. Stay up to date with Microsoft updates, releases, and best practices.

Job Summary: We are seeking an experienced Technical Consultant – Microsoft Dynamics CRM to deliver end-to-end CRM implementations, customizations, and integrations. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 (Customer Engagement) and related technologies including the Power Platform, Azure, and .NET. Key Responsibilities: Lead the technical design, customization, and configuration of Dynamics 365 CE (CRM) solutions. Develop plugins, custom workflows, Power Automate flows, business rules, and scripts. Integrate CRM with external applications using Web APIs, Azure Logic Apps, or third-party middleware. Collaborate with functional consultants, project managers, and clients to gather and analyze business requirements. Create technical documentation, including solution design documents, data models, and deployment plans. Support data migration, system testing, and user training activities. Troubleshoot issues, perform performance tuning, and manage application support post-deployment. Stay up to date with Microsoft updates, releases, and best practices.

Job Summary: We are seeking an experienced Technical Consultant Microsoft Dynamics CRM to deliver end-to-end CRM implementations, customizations, and integrations. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 (Customer Engagement) and related technologies including the Power Platform, Azure, and .NET. Key Responsibilities: Lead the technical design, customization, and configuration of Dynamics 365 CE (CRM) solutions. Develop plugins, custom workflows, Power Automate flows, business rules, and scripts. Integrate CRM with external applications using Web APIs, Azure Logic Apps, or third-party middleware. Collaborate with functional consultants, project managers, and clients to gather and analyze business requirements. Create technical documentation, including solution design documents, data models, and deployment plans. Support data migration, system testing, and user training activities. Troubleshoot issues, perform performance tuning, and manage application support post-deployment. Stay up to date with Microsoft updates, releases, and best practices.

Job Summary: We are seeking an experienced Technical Consultant – Microsoft Dynamics CRM to deliver end-to-end CRM implementations, customizations, and integrations. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 (Customer Engagement) and related technologies including the Power Platform, Azure, and .NET. Key Responsibilities: Lead the technical design, customization, and configuration of Dynamics 365 CE (CRM) solutions. Develop plugins, custom workflows, Power Automate flows, business rules, and scripts. Integrate CRM with external applications using Web APIs, Azure Logic Apps, or third-party middleware. Collaborate with functional consultants, project managers, and clients to gather and analyze business requirements. Create technical documentation, including solution design documents, data models, and deployment plans. Support data migration, system testing, and user training activities. Troubleshoot issues, perform performance tuning, and manage application support post-deployment. Stay up to date with Microsoft updates, releases, and best practices.

The Business Applications Manager (GCC India) is responsible for leading the India-based global capability center (GCC) team supporting enterprise applications, digital platforms, and business technology services. This role oversees functional and technical delivery across SAP, Salesforce, ecommerce, data analytics, and internal collaboration tools (e.g., SharePoint). The Manager ensures systems stability, drives enhancement initiatives, supports global projects, and leads a cross-functional team of analysts, developers, and technical staff Role & responsibilities : Manage day-to-day operations and delivery for the India-based team supporting: SAP Center of Excellence (functional and technical) Salesforce (Sales Cloud, Service Cloud, Field Service) Ecommerce integration and application support Cybersecurity analyst (supporting enterprise InfoSec) SharePoint/intranet developer Data engineers and data analysts Linux administrators and cloud platform support Provide leadership, mentorship, and performance management for the team Collaborate with U.S.-based IT leaders and business stakeholders to align priorities and deliver projects Oversee support and minor enhancements for business-critical applications across finance, sales, service, supply chain, and HR Ensure adherence to change control, system documentation, and support best practices Monitor team KPIs and ensure high system availability and responsiveness to incidents Support hiring, training, and capability building for the India-based applications team Align with global enterprise architecture, cybersecurity, and data standard Desired profile:- Bachelors Degree in Engineering, Information Technology, or related field 10+ years of experience in enterprise applications or IT delivery roles 5+ years managing cross-functional technology teams Proven track record of managing SAP ECC/S/4HANA environments Experience managing Salesforce support teams and application owners Exposure to ecommerce systems, cloud environments (preferably Azure), and data analytics platforms Experience coordinating with U.S.-based/global teams and supporting distributed business operations Preferred: Prior experience in a Global Capability Center (GCC) or shared services center Experience with Power BI, Databricks, Azure Data Factory, or similar tool Understanding of cybersecurity controls and frameworks Prior experience supporting manufacturing, distribution, or industrial sector

CUSTOMER RELATIONSHIP

Key Responsibilities: 1. Project Leadership & Delivery Lead end-to-end implementation and configuration of the new CRM platform (including leads, Deals, contacts, campaigns, Analytics, ticketing, and marketing automation modules etc.,) Customize workflows, automation rules, blueprints, and approval processes Develop and own the project plan, timelines, risk register, and delivery milestones Ensure project alignment with business goals and departmental needs Develop and maintain dashboards, reports, and analytics for business insights 2. Cross-Functional Coordination Work closely with SPOCs from Marketing, Sales, Operations, Strategy, Call Centre, Home Collection and Billing to gather requirements and translate into technical specs, validate workflows, and prioritize features Coordinate with internal technical teams and external vendor for development, UAT, deployment, and post-go-live support 3. Systems Integration Oversee API-level integration between CRM and internal applications (ERP, billing software, appointment booking platform, telephony, other digital assets like website) Ensure data integrity and seamless flow across systems 4. Vendor & Stakeholder Management Serve as primary liaison with CRM vendor for solution configuration, custom development, and SLAs Collaborate with cross-functional teams to ensure CRM aligns with business goals Facilitate decision-making with the internal project governing body 5. Change Management & Training Support documentation, training rollouts, and user onboarding Drive adoption by enabling stakeholder readiness and feedback loops Provide user training, documentation, and ongoing support Skills: Strong understanding of CRM platforms (Salesforce, Zoho, MS CRM, Freshworks, etc.) Strong understanding of CRM processes (sales, marketing, support) Familiarity with REST APIs, data mapping, and middleware tools Familiarity with Zoho ecosystem (Zoho Creator, Zoho Analytics, Zoho Flow) Proficiency in data analysis, SQL, and system integration Proficient in project management methodologies (Agile/Scrum/Waterfall) Excellent communication, problem-solving, stakeholder management and documentation skills

Role & responsibilities Job Title: Asst Manager - ERP Reporting to: C.E.O. Team Size: Direct Reports (1- 2 Team member). Job Location: Piplaj - Ahmedabad (HQ) Job Purpose: To over sees ERP related functions of NVC Duties (Roles & responsibilities): ERP (SAP) implementation and upgrades. Collaborate with stakeholders to analyse business requirements and translate them into ERP solutions. Manage cross-functional teams for ERP projects, including developers, consultants, and key users. Ensure smooth data migration, integration , and system testing . ERP Back up Maintenance & ERP License handling through SQL Server, ERP installation as & when required. Oversee end-user training and change management efforts. Ensure ERP compliance with internal policies and external regulations (e.g., audit, security, GST compliance). Monitor system performance, ensure data integrity, and troubleshoot ERP issues. Preparation of Consumption / pending sales order report and FG booking report. MIS Reporting, query based reports development and amendment. Sales Order / Dispatch order verification. SAP, CRM/CSM implementation & coordination with ERP vendor partner. Coordination with Production & Stores for preparation of FG, WIP Component Stock Report & dispatch report preparation for service department. Month end & year end activities & process in ERP/SAP. Development, implementation and monitoring of internally & externally auto alerts. Version upgradation of ERP/SAP & patches. Skills & Attributes: Hands on Experience & expertise of SAP B1 software. Understanding of business processes: Finance, HR, inventory, supply chain, sales, etc. Database and systems integration skills. Proficiency in reporting tools (e.g., Power BI, Crystal Reports). Excellent Communications, good interpersonal relationship, problem solving and decision making skills. Qualifications: B.E. IT / MCA regular full-time course from a repute college. Experience: Average 7 - 8 years of experience in Manufacturing industries with exposure to various functions as per roles and responsibilities above. Experience in project management, team leadership, and cross-functional coordination. Candidate preferred from Gujarat. Interested candidate please apply here. Also share your profile to chidananda@manpower.co.in; Best Regards, HR team Manpower Group Preferred candidate profile

Role & responsibilities :- 1. Counselling parents and students and informing them about various career options available in Universities. 2. Making outbound calls, cold calls and receiving admission enquiries. 3. Maintaining the record of conversation on provided CRM. 4. Developing innovative communication strategies and enrollment plans in coordination with senior management to attract and enroll more students. 5. Handling the end-to-end admission process and facilitating the entire enrollment process. 6. Resolving queries of students and their parents related to courses, and the admission process. Desired Candidate Profile :- 1. Experience in admission counseling 2. Self-Motivator & drive to Work. 3. Proficiency in Microsoft Office Applications. 4. Strong communication, presentation and persuasion Skills. 5. Enthusiastic and positive attitude. 6. Preferred languages: English and Hindi

Develop and maintain strong, long-lasting relationships with Customers Stay updated on industry trends and best practices in CRM Address customer inquiries and resolve any issues promptly and efficiently Identify and develop new business opportunities Free meal Health insurance Mobile bill reimbursements Provident fund

10-20 years experience in CRM Software. CRM System implementation, integration and maintenance CRM Strategy development Sales channel engagement Data management and customer engagement Required Candidate profile Sales CRM maintenance

Join Our Team as a Project Manager Lead CRM Projects and Drive Client Success at CEDCOSS: We are looking for a passionate and results-driven Project Manager to spearhead our CRM initiatives. If you have a proven track record in managing CRM-based projects and thrive in a fast-paced, collaborative environment, we’d love to hear from you! This is a hybrid role , offering flexibility for remote and in-office work to support your work-life balance. Role Overview: As a Project Manager , you will lead the implementation, optimization, and delivery of CRM solutions tailored to client needs. You will be responsible for project planning, client communication, execution oversight, and post-implementation analysis. Your ability to manage cross-functional teams, align stakeholder goals, and deliver within scope, time, and budget will be key to success. Key Responsibilities: Project Leadership & Delivery Define project scope, objectives, and deliverables in collaboration with stakeholders. Develop and manage detailed project plans including timelines, resource allocation, and risk mitigation. Monitor progress and ensure successful on-time, in-budget delivery. CRM Implementation & Optimization Lead the implementation and customization of CRM platforms (e.g., HubSpot, Salesforce ). Coordinate with technical teams to ensure seamless integration and functionality. Address functional and technical issues during project lifecycle. Client Management & Communication Act as the primary point of contact for clients. Conduct needs assessments and ensure alignment between client expectations and project execution. Manage communications, resolve concerns, and conduct post-project reviews. Reporting & Documentation Maintain all project documentation including SoWs, BRDs, and status reports. Track KPIs, financial metrics, and deliver insights through regular reports. Quality & Continuous Improvement Ensure deliverables meet quality standards through proper QA processes. Collaborate with support teams for post-implementation maintenance. Identify and implement best practices to improve efficiency. Core Competencies: Strong command of project management methodologies (Agile/Scrum, Waterfall). In-depth knowledge of CRM tools like HubSpot and Salesforce. Excellent verbal and written communication skills with strong client-handling experience. Proficient in tools like PowerPoint, Excel, and Power BI for reporting and data analysis. Strong problem-solving and time management capabilities. Qualifications: Bachelor’s/Master’s degree in Business Administration, IT, or a related field. 3–5 years of experience in project management, preferably in CRM-based projects . Certifications like PMP, PRINCE2, or Agile (preferred). Experience with HubSpot CRM is a plus. Why Join CEDCOSS? At CEDCOSS , we don’t just build digital products—we build digital excellence . From e-commerce and mobile apps to AI, cloud architecture, CRM/ERP development, and more, we empower global businesses including Fortune 500 companies and industry leaders like Google, Meta, and Amazon . Perks of Working with Us: Flexible work model supporting work-life balance 5-day workweek Global exposure and career growth opportunities Work on cutting-edge projects with cross-functional teams

Position Summary : We are seeking experienced NetSuite CRM Consultants to join our dynamic team. The ideal candidate will have a strong background in NetSuite CRM either as a Techno-Functional, Technical, or Functional Consultant. Experience in the media domain will be a strong advantage. This role offers flexibility and the opportunity to work across diverse projects in a collaborative environment. Key Responsibilities : - Analyze business processes and requirements to design and implement NetSuite CRM solutions. - Customize NetSuite modules using Suite Script, workflows, and integrations (for technical/techno-functional roles). - Support NetSuite CRM implementation, configuration, and optimization (for functional roles). - Collaborate with cross-functional teams, stakeholders, and end-users to ensure successful project delivery. - Provide end-user training, documentation, and ongoing support. - Ensure CRM best practices, system compliance, and data integrity. - Leverage domain expertise to enhance customer experience, especially in media and digital marketing environments. Qualifications : - Minimum 8+ years of experience working with NetSuite CRM. - Strong understanding of CRM processes, customer lifecycle management, and sales operations. - Techno-functional/Technical roles : Hands-on experience with Suite Script, Suite Flow, Suite Talk, and custom integrations. - Functional roles : Strong knowledge of CRM workflows, configurations, and user adoption strategies. - Experience working in or with media industry clients is highly preferred. - Excellent communication and stakeholder management skills. - Self-motivated with the ability to work independently or as part of a distributed team. - Open to freelancers who can contribute quality hours on a regular basis. Perks & Work Flexibility : - Work from Bangalore or any of our locations (Hyderabad, Pune, Chennai, Noida). - Remote options available. - Open to freelancers and part-time contributors. - Work with reputed clients on high-impact projects.

Provide first-line ERP support across Manufacturing, Inventory, Finance, GST & more. Resolve queries, guide users, log issues, and ensure timely, professional assistance to enhance user experience and support product improvement at HostBooks.

Roles and Responsibilities Manage CRM tools such as Salesforce, Zoho CRM, Lead Squared, SugarCRM to ensure efficient customer relationship management. Develop and implement effective CRM strategies to drive business growth and improve customer satisfaction. Collaborate with cross-functional teams to identify opportunities for process improvements and optimize sales processes. Analyze data from various sources (e.g., Google Analytics) to inform business decisions and measure campaign effectiveness. Desired Candidate Profile 6-11 years of experience in CRM Management or related field. Proficiency in at least two CRM tools (Salesforce, Zoho CRM, Lead Squared, SugarCRM). Strong understanding of CRM strategy development and implementation best practices.

Hello candidate, We are looking for an implementation engineer with us. Location: Pune and Delhi Working mode: 5.5 day(WFO) Roles and Responsibilities Provide technical support to customers on ERP implementation projects, ensuring successful project delivery. Collaborate with cross-functional teams to identify and resolve issues related to software implementation. Conduct site visits to understand client requirements and provide solutions for improving their business processes. Develop and maintain strong relationships with clients through effective communication and issue resolution. Ensure timely completion of tasks assigned by management while maintaining high-quality standards. Desired Candidate Profile 1-3 years of experience in ERP Implementation or similar technology stack. Bachelor's degree in relevant field such as B.Tech/B.E. in Civil or Computers. Strong understanding of software systems, customization options, data migration techniques, and troubleshooting skills. For more details, feel free to contact on 7276244917(HR Mitali)

Overview: The role holder will orchestrate the overall critical Business Excellence initiatives with respect to Project Management, Master Data Management & Data Analytics with relevant sales and Marketing stake holders. Role & responsibilities: Align project outcomes with the organizations strategic objectives and provide status updates on work streams. Collaborate with business unit leaders to seek closures on MDM & Analytics touch points that pertains to field force. Collaborate with IT / Digital professionals to ensure technical support on Project management, Master Data management and Data analytics. Design, Run, Collaborate, and provide timely status check to Head BE and all business stake holders on the various CRM projects running in ELGi. Function as a business SPOC to ensure timely corrections of master data and transactions data for the CRM engine, thereby ensuring the data visibility and output is in line with org goals. Function as a bridge between PBI developer and Business stakeholders to gather requirements for Dashboards, and ensure the right data point is provided to the developer for developing the desired dashboards. Owning the long-term Master data management cadence for running smooth and hygienic data touch points in CRM, thereby ensuring quality data input and Output in CRM. Conduct timely feedback sessions with CRM end users to understand system related / data related needs, and ensure the right solution is provided by coordinating with BE team, DNA, IT and business stake holders. Usage of professional tools for Project management to be looked at, to give a seamless output visibility to all BE stake holders. Reduction in number of data errors while the business stake holders are viewing the dashboard for effective decision making. Closure on business needs in terms of automated PBI dashboards, sign off from the concerned team who has given business requirement. Long term MDM tool to be evaluated, to ensure correct master data lies in CRM and allied systems, as an intermediatory solution. Need based evaluation methods to be adopted, in line with BE framework. Preferred candidate profile: Minimum of 45 years of experience into small to large scale CRM Implementation. Direct experience with Project management. Proficient in Master data management with an org of Small to Large scale. Masters in IT, Data analytics or Allied streams, Bachelors in any stream

Key Responsibilities: Lead the implementation and optimization of Dealer Management System (DMS) solutions across multiple dealership locations. Gather and analyze business requirements from stakeholders in Sales, Service, Spare Parts, Finance, and CRM departments. Map business processes and identify areas for automation or improvement through DMS. Serve as the primary liaison between business users and technical teams. Manage end-to-end functional testing, UAT, and post-go-live support. Provide training and support to dealership users and internal staff. Prepare functional documentation, user manuals, and SOPs. Track project progress, manage risks, and ensure timely delivery. Coordinate with DMS vendors for customizations, updates, and issue resolutions. Lead a team of functional and interact and guide the technical consultants and also support junior staff. Ensure compliance with automotive industry regulations and IT policies. Required Skills & Experience: Bachelors degree in Engineering, IT, Business, or related field. 5+ years of functional consulting experience in DMS (like AutoSys, Fusion DMS, Reynolds & Reynolds, etc or similar DMS systems.). Strong understanding of automobile dealership operations: sales, after-sales service, spare parts, inventory, CRM, and finance modules. Strong understanding and experience with Automobile wholesale operations: Wholesale vehicle sales, order management system, Parts warehouse management, Warranty claim and approval process handling at OEM level. Proven experience in requirement gathering, process mapping, solution design, and implementation. Hands-on experience in Automobile DMS rollouts, support, and upgrades. Excellent leadership, problem-solving, and communication skills. Good knowledge with Indian taxation with Auto and Auto ancillary business. Ability to lead cross-functional teams and manage stakeholders. Exposure to ERP systems (SAP, Oracle, etc.) is a plus. Preferred: Certification or training in relevant Automobile DMS solutions. Prior experience with OEM integrations, dealer portal development, or telematics solutions. Experience in Agile or Hybrid project environments.

Key Responsibilities: Lead the implementation and optimization of Dealer Management System (DMS) solutions across multiple dealership locations. Gather and analyze business requirements from stakeholders in Sales, Service, Spare Parts, Finance, and CRM departments. Map business processes and identify areas for automation or improvement through DMS. Serve as the primary liaison between business users and technical teams. Manage end-to-end functional testing, UAT, and post-go-live support. Provide training and support to dealership users and internal staff. Prepare functional documentation, user manuals, and SOPs. Track project progress, manage risks, and ensure timely delivery. Coordinate with DMS vendors for customizations, updates, and issue resolutions. Lead a team of functional and interact and guide the technical consultants and also support junior staff. Ensure compliance with automotive industry regulations and IT policies. Required Skills & Experience: Bachelors degree in Engineering, IT, Business, or related field. 5+ years of functional consulting experience in DMS (like AutoSys, Fusion DMS, Reynolds & Reynolds, etc or similar DMS systems.). Strong understanding of automobile dealership operations: sales, after-sales service, spare parts, inventory, CRM, and finance modules. Strong understanding and experience with Automobile wholesale operations: Wholesale vehicle sales, order management system, Parts warehouse management, Warranty claim and approval process handling at OEM level. Proven experience in requirement gathering, process mapping, solution design, and implementation. Hands-on experience in Automobile DMS rollouts, support, and upgrades. Excellent leadership, problem-solving, and communication skills. Good knowledge with Indian taxation with Auto and Auto ancillary business. Ability to lead cross-functional teams and manage stakeholders. Exposure to ERP systems (SAP, Oracle, etc.) is a plus. Preferred: Certification or training in relevant Automobile DMS solutions. Prior experience with OEM integrations, dealer portal development, or telematics solutions. Experience in Agile or Hybrid project environments.