CRM Executive

Job Description

Job Summary: We are looking for a CRM Executive to strengthen relationships with our current customers, ensure satisfaction, and generate new business through referrals and follow-ups. Key Responsibilities:  Client Relationship Building: Regularly connect with existing customers to ensure they are satisfied with products/services and to keep them informed about new offerings.  Site Visits & Customer Meetings: Personally visit top customers to maintain face-to face relationships, understand challenges they’re facing, and discuss upcoming needs or projects.  Referral Generation: Systematically ask for referrals from satisfied customers and track these referrals through the CRM system to close new deals.  Complaint Resolution: Act as the single point of contact for existing clients in case of any service issues, coordinate with internal teams to resolve problems quickly, and ensure a positive experience.  CRM Management: Enter all customer data, interactions, and next steps into the CRM; use this database to track communications, orders, referrals, and satisfaction metrics. Qualifications & Skills:  Bachelor’s/ Masters in Business, Marketing, or relevant field.  Good interpersonal skills and a customer-centric mind-set.  Ability to travel locally for client meetings. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹30,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Preferred) Experience: Transformer Company: 2 years (Preferred) Work Location: In person