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1.0 - 5.0 years
0 Lacs
pune, maharashtra
On-site
As a Senior Associate in Technical Support within an international blended process at Tech Mahindra Hinjewadi Phase 3, Pune, Maharashtra, your primary responsibility will be to resolve billing issues using effective query-solving techniques and provide clear and concise information to customers. You will be expected to answer inquiries related to billing and services, actively manage international inbound customer calls, and focus on delivering exceptional service while addressing customer concerns. Your role will involve actively listening to customer needs, concerns, and feedback, and responding appropriately to ensure customer satisfaction. Accurately documenting customer interactions and...
Posted 2 months ago
5.0 - 8.0 years
5 - 6 Lacs
Chennai
Remote
Manage key client relationships, handle escalations, and gather feedback. Drive AMC renewals, proposals, and negotiations. Boost spare part sales and coordinate delivery. Lead service teams and improve KPIs. Align service with sales goals. Required Candidate profile Maintain reports and CRM documentation. Strong leadership and team management skills Excellent communication and interpersonal skills Good negotiation and analytical abilities Proficiency in MS Office
Posted 3 months ago
2.0 - 6.0 years
0 Lacs
punjab
On-site
You are invited to join PCM Worldwide Flights Pvt. Ltd. as a Travel Consultant - Back Office Support in Mohali. We are looking for two detail-oriented agents to join our QC & Post Sales support team. If you have a strong background in airline policies and enjoy solving problems, this role is perfect for you! As a Travel Consultant, your key responsibilities will include sending e-tickets and boarding passes to customers, ensuring accurate CRM documentation, managing issuance, changes, cancellations, and ancillary services, handling airline escalation cases efficiently, and maintaining updated records of boarding status for past-date travel. To succeed in this role, you should be hardworking,...
Posted 3 months ago
3.0 - 8.0 years
5 - 6 Lacs
Bengaluru
Work from Office
Manage key client relationships, handle escalations, and gather feedback. Drive AMC renewals, proposals, and negotiations. Boost spare part sales and coordinate delivery. Lead service teams and improve KPIs. Align service with sales goals. Required Candidate profile Maintain reports and CRM documentation. Strong leadership and team management skills Excellent communication and interpersonal skills Good negotiation and analytical abilities Proficiency in MS Office
Posted 3 months ago
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