1.0 - 5.0 years

0 Lacs

pune, maharashtra

On-site

As a Senior Associate in Technical Support within an international blended process at Tech Mahindra Hinjewadi Phase 3, Pune, Maharashtra, your primary responsibility will be to resolve billing issues using effective query-solving techniques and provide clear and concise information to customers. You will be expected to answer inquiries related to billing and services, actively manage international inbound customer calls, and focus on delivering exceptional service while addressing customer concerns. Your role will involve actively listening to customer needs, concerns, and feedback, and responding appropriately to ensure customer satisfaction. Accurately documenting customer interactions and updating records in the CRM system will be crucial. Collaboration with team members and other departments to resolve complex issues will also be a part of your daily tasks. To excel in this role, you should have a minimum of 12 months of international voice experience and a proven track record of resolving customer issues related to billing. Strong communication skills, clarity in thought process, and the ability to articulate your thoughts effectively are essential. You must be capable of handling tough situations with customers, multitasking efficiently, and making quick decisions independently. Your willingness to work in a US environment with rotational shifts and a 5-day workweek is required. As a customer-centric professional with logical thinking skills, you should be spontaneous in your responses and ensure timely and professional resolutions to all queries. Your skills in CRM documentation, customer service, logical thinking, multitasking, problem-solving, and technical support will be put to good use in this role. In addition to a competitive salary, you will enjoy perks and benefits such as cab facilities for pick-up and drop within the transport radius and a joining bonus. This is a full-time position that offers an opportunity to work in a dynamic environment where your contributions are valued and recognized.,

Posted 2 weeks ago

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Service Manager (Fitness equipment/Healthcare or consumer electronic) Talent Corner Hr Services

5.0 - 8.0 years

5 - 6 Lacs

Chennai

Remote

Manage key client relationships, handle escalations, and gather feedback. Drive AMC renewals, proposals, and negotiations. Boost spare part sales and coordinate delivery. Lead service teams and improve KPIs. Align service with sales goals. Required Candidate profile Maintain reports and CRM documentation. Strong leadership and team management skills Excellent communication and interpersonal skills Good negotiation and analytical abilities Proficiency in MS Office

Posted 1 month ago

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Travel Consultants QC / Post Sales PCM Worldwide Flights Pvt. Ltd.

2.0 - 6.0 years

0 Lacs

punjab

On-site

You are invited to join PCM Worldwide Flights Pvt. Ltd. as a Travel Consultant - Back Office Support in Mohali. We are looking for two detail-oriented agents to join our QC & Post Sales support team. If you have a strong background in airline policies and enjoy solving problems, this role is perfect for you! As a Travel Consultant, your key responsibilities will include sending e-tickets and boarding passes to customers, ensuring accurate CRM documentation, managing issuance, changes, cancellations, and ancillary services, handling airline escalation cases efficiently, and maintaining updated records of boarding status for past-date travel. To succeed in this role, you should be hardworking, focused, and dedicated with a proven ability to deal with waivers, changes, and cancellations. You must possess a strong knowledge of airline policies, experience in airline escalation handling, and be comfortable with high attention to detail and time-sensitive work. Your daily tasks will involve monitoring incoming emails for schedule changes, cancellations, or airline updates, conducting daily checks for pending cases, and coordinating with Team Leaders & Invoicing Teams for timely closure. This role involves working in night shifts, rotational shifts, and US shifts, at our Mohali office. If you are interested in this challenging opportunity, please contact HR Mudit at 8279611820 to apply. Don't miss out on this chance to join a dynamic team and enjoy benefits such as paid sick time, paid time off, and Provident Fund. Apply now for this full-time, permanent position at PCM Worldwide Flights Pvt. Ltd.,

Posted 1 month ago

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Techno Commercial or Service Manager (Fitness/Healthcare equipment's) Talent Corner Hr Services

3.0 - 8.0 years

5 - 6 Lacs

Bengaluru

Work from Office

Posted 1 month ago

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