17 Crm Configuration Jobs

At EY, you'll have the opportunity to shape a career that reflects your uniqueness, leveraging global resources, supportive environment, inclusive culture, and cutting-edge technology to empower you to reach your full potential. Your distinctive voice and perspective are integral to our pursuit of continuous improvement at EY. By joining us, you'll create an exceptional journey for yourself while contributing to a more productive and inclusive working world. As a MSD CRM Technical Senior, your primary focus will be on serving as a D365 CRM Architect, possessing extensive hands-on expertise in D365 CRM Configuration and customization across various CRM modules such as Sales, Service, and Marketing. Your responsibilities with clients will involve: - Engaging in CRM projects to architect innovative digital solutions - Participating in the analysis and design phases of projects - Collaborating with client teams to understand business needs and translate them into effective solutions - Conducting application design sessions and providing solution recommendations - Proficiency in Integration & Data Migration methodologies/tools within D365 CRM - In-depth knowledge of configuring and customizing CRM applications - Developing CRM Applications using .Net Plugins/ASP.Net extensions - Ensuring that designs align with business requirements - Working collaboratively in a team environment - Adapting to changing workloads with flexibility Your role in fostering a quality culture includes: - Promoting teamwork and setting a positive example - Training and mentoring project resources - Engaging in broader organizational initiatives for people development Key Skills Required: - Minimum 4+ years of experience in CRM Configuration & Customization - Hands-on experience in plugin development - Involvement in large transformation programs using onshore-offshore delivery model - Experience in client-facing engagements - Proficiency in design and coding with tools like Visual Studio, C#, and IIS-Dynamics CRM - Familiarity with agile delivery, continuous integration, and build processes - Knowledge of relational database concepts and SQL - Strong analytical and problem-solving aptitude in a creative problem-solving environment - Excellent written and verbal communication skills - Educational background: BE/B.Tech./MCA/MBA with at least 8 years of industry experience Preferred Skills: - Proficiency in CRM Configuration & Customization, especially Plugins - D365 CRM Certification is a plus Join EY in our mission to build a better working world, where we strive to create lasting value for our clients, employees, and society while fostering trust in the capital markets. With the support of data and technology, our diverse teams worldwide deliver assurance, facilitate growth, drive transformation, and provide valuable insights across assurance, consulting, law, strategy, tax, and transactions. Together, we challenge conventional thinking to address the complex issues of today's world.,

Role Synopsis The CRM & Contact Center Business Analyst owns patient journeys and engagement processes and acts as the bridge between business teams, contact center operations, IT, and external vendors. This role will own the CRM design and configuration, optimize lead management workflows, define and document specialty-wise processes, integrate CRM with internal and external systems, and build campaigns and automated dashboards to drive measurable patient satisfaction, conversion, engagement, retention, and lifetime value. Key Responsibilities Requirements Gathering, Workflow & Process Design Conduct workshops with marketing, digital, call center, operations, clinical, and IT teams to capture and document detailed business requirements. Map, design, and document end-to-end lead management workflows, contact center call flows, escalation processes, and re-engagement workflows. Define and maintain specialty-wise workflows accounting for treatment types, urgency levels, consultation preferences (tele/in-person), and condition-specific nuances. Define and manage data integrations between CRM and other systems like HIS, EMR, Contact Center Software, Clevertap, Digital Channels, WhatsApp, SMS, etc. Build Reports and Dashboards to track key Operational & Business metrics Translate business requirements into BRDs, FSDs, and user stories. Ensure workflows align with business goals, compliance requirements, and patient experience standards. CRM Configuration Own the overall CRM configuration and design for capturing, routing, nurturing, and converting patient leads across all channels (Digital, Inbound Calls, Outbound Calls, Walk-ins), categories (Enquiries, ER, International, High-Value) and business lines (OP, Pharmacy, Diagnostics, Radiology, IP, etc.) Define/Document specialty-wise lead scoring, routing rules, SLA frameworks, and escalation pathways Design, test, and deploy campaigns, automation workflows, and triggers tailored to each specialty and patient type (new vs. returning) Bring information used by Call Center agents from external sources (Excel Sheets, Website, HIS, EMR, etc.) into the CRM Campaigns & Automation Build lifecycle campaigns in CRM tailored to patient status (lead, booked, post-consult, admitted, discharged, lost) and specialty. Automate communication across multiple channels (SMS, Email, WhatsApp, Voice) based on patient engagement behaviour, medical events, and preferences. Run reactivation and retention campaigns for lost or dormant patients with specialty-specific messaging. Stakeholder collaboration & engagement Engage with internal stakeholders (marketing, digital, operations, clinical, IT) and external vendors. Conduct UAT, document test results, and create SOPs and training material. Enable and train call centre agents, counsellors, and field teams on CRM SOPs and processes. Drive system adoption and be the first point of contact for CRM and contact center queries. Key Requirements 6 to 8 years in CRM process definition, implementation and management, preferably in healthcare or high-touch service industries. Proven experience with Lead Squared/Salesforce/MS Dynamics or similar CRM tools, and knowledge of healthcare workflows preferred. Strong understanding of contact centre systems like Ozonetel/Exotel/Genesys, including IVR, agent routing, and call dispositioning. Experience working with HIS/EMR integrations and healthcare data flows. Ability to break down complex patient journeys into data-driven, automatable CRM workflows. Excellent cross-functional, analytical and problem-solving skills. Show more Show less

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself and a better working world for all. As an MSD CRM Architect, your job purpose is to utilize deep hands-on knowledge of D365 CRM Configuration, customization within multiple CRM modules (Sales, Service, and Marketing) and integration. Your client responsibilities include working on CRM engagements to design the next generation digital architecture, participating in the analysis and design phases of a project, collaborating with client teams to understand business requirements and translate them into solutions, executing and participating in application design sessions, having a deep understanding of Integration & Data Migration methods/tools within D365 CRM, configuring and customizing CRM applications, developing CRM Applications using .Net Plugins/ASP.Net extensions, ensuring that the design aligns with business requirements, working cooperatively in a team environment, and remaining flexible with changing workloads. Your people responsibilities involve building a quality culture, fostering teamwork, leading by example, training and mentoring project resources, and participating in organization-wide people initiatives. Key skills required for this role include a minimum of 14+ years of CRM Configuration & Customization experience, hands-on development experience in writing plugins, working on large transformation programs in onshore-offshore delivery model, client-facing engagement experience, at least one end-to-end implementation with integration, design and coding experience in skills such as Visual Studio, C#, and IIS-Dynamics CRM, experience in agile delivery and deployment, continuous integration and build processes, familiarity with relational database concepts and SQL, strong analytical and problem-solving skills, the ability to work creatively in a problem-solving environment, and excellent written and verbal communication skills. A degree in BE/B.Tech./MCA/MBA with sound industry experience is required. Preferred skills include prior experience as an architect on globally distributed projects, 6+ years of experience in architecting solutions, MVP recognition, Fast Track recognized Solution Architect recognition, and D365 CRM Certification. Join EY in building a better working world, where diverse teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate across various services such as assurance, consulting, law, strategy, tax, and transactions.,

Bachelors degree in Computer Science, Software Engineering, or related field 5 to 8 years of relevant experience in D365 CRM Experience in Configuration, Customizations using Plugins, JavaScripts, Custom Workflows, Integration APIs, webAPI, WCF and Model driven apps, power automation, and Azure services. Extensive knowledge and experience of CRM CPQ and Power Apps Portal Experience working/developing JavaScript, Plugins Strong understanding of application lifecycle management Superb collaboration, interpersonal, and communication skills Advanced analytical and problem-solving abilities Solution Deployment Mandatory SkillsDynamics 365 Technical skills Solution Deployment

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself and a better working world for all. **MSD CRM Senior** **Job purpose:** A D365 CRM Technical Architect with deep hands-on knowledge of D365 CRM Configuration, customization within multiple CRM modules (Sales, Service, and Marketing) and integration. **Your client responsibilities:** - Work on CRM engagements to design the next generation digital architecture - Be involved in analyze and design phases of a project - Responsible for collaboration with client teams to understand the business requirements and translate them into solutions - Execute & participate in application design sessions and make solution recommendations - Deep understanding of Integration & Data Migration methods/tools within D365 CRM - Deep knowledge of configuring and customizing CRM application - Develop CRM Application using .NetPlugins/ASP.Net extensions - Ensuring that design is in line with the business requirements - Work cooperatively in a team environment - Remain flexible on changing workloads **Your people responsibilities:** - Building a quality culture - Foster teamwork and lead by example - Training and mentoring of project resources - Participating in the organization-wide people initiatives **Key skills:** - Minimum 3-7 years of CRM Configuration & Customization experience is a must - Must have hands-on development experience writing plugins - Must have worked on large transformation programs in onshore-offshore delivery model - Must have worked on client-facing engagements - Must have completed at least one end-to-end implementation with integration - Design and coding experience in skills viz. (Visual Studio, C# and IIS-Dynamics CRM) - Experience in agile delivery and deployment, continuous integration and build processes - Familiar with relational database concepts and SQL - Strong analytical and problem-solving skills; ability to work creatively in a problem-solving environment - Excellent written and verbal communication skills - BE/B.Tech./MCA/MBA with sound industry experience **Preferred skills:** - CRM Configuration & Customization (Plugins, etc.) - D365 CRM Certified At EY, we exist to build a better working world, helping to create long-term value for clients, people, and society, and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

You will play a critical role as a CRM Administrator at NxtWave, where you will be responsible for managing and optimizing the CRM system to support the sales, marketing, and customer service teams effectively. Your main focus will be on maintaining data integrity, user management, system integrations, and driving continuous improvements to enhance CRM performance and user experience. Collaborating closely with key stakeholders, you will align the CRM system with business goals to ensure it delivers value to the organization. Your responsibilities will include customizing and configuring the CRM system, setting up workflows and automations, managing data accuracy and integrity, providing user support and training, integrating the CRM system with other tools, and ensuring compliance with data security measures and industry regulations. To excel in this role, you should be detail-oriented, a problem solver, collaborative, adaptable, proactive, an effective communicator, and a continuous learner. A Bachelor's degree is required, along with proven experience as a CRM Administrator or in a similar role. Strong communication and interpersonal skills are essential, and proficiency in CRM configuration, data management, user management, and technical skills such as data integration and CRM tools will be advantageous. Joining NxtWave will provide you with opportunities for professional development, a supportive and innovative environment that values continuous improvement, and a chance to contribute to the success of the organization by ensuring the CRM system delivers value to teams and customers.,

As a MSD CRM Senior at EY, you will utilize your expertise in D365 CRM Configuration and customization to contribute to the design and development of next-generation digital architecture. Your role will involve collaborating with client teams to understand business requirements and translate them into effective solutions. You will be responsible for participating in application design sessions, providing solution recommendations, and ensuring that the design aligns with the business objectives. Additionally, you will work on Integration & Data Migration methods/tools within D365 CRM, configuring and customizing CRM applications, and developing CRM applications using .NetPlugins/ASP.Net extensions. Your responsibilities will include building a quality culture, fostering teamwork, and leading by example. You will also be involved in training and mentoring project resources, as well as participating in organization-wide people initiatives. With a minimum of 5+ years of CRM Configuration & Customization experience, you must have hands-on development experience in writing plugins and working on large transformation programs in an onshore-offshore delivery model. Proficiency in skills such as Visual Studio, C#, IIS-Dynamics CRM, agile delivery, deployment, continuous integration, and build processes is essential. Familiarity with relational database concepts, SQL, and strong analytical and problem-solving skills are also required. Effective written and verbal communication skills are crucial for this role. A degree in BE/B.Tech./MCA/MBA with 8+ years of industry experience is preferred. Preferred skills for this position include CRM Configuration & Customization (Plugins, etc.) and D365 CRM Certification. By joining EY, you will become part of a global organization that is dedicated to building a better working world by creating new value for clients, people, society, and the planet. EY teams leverage data, AI, and advanced technology to help clients shape the future with confidence and address the most pressing issues of today and tomorrow. Working across assurance, consulting, tax, strategy, and transactions services, EY teams collaborate with a globally connected network and diverse ecosystem partners to deliver services in over 150 countries and territories.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all. As an MSD CRM Architect, your job purpose is to be a D365 CRM Technical Architect with deep hands-on knowledge of D365 CRM Configuration, customization within multiple CRM modules (Sales, Service, and Marketing) and integration. Your responsibilities include working on CRM engagements to design the next generation digital architecture, collaborating with client teams to understand business requirements, executing application design sessions, and ensuring that the design is in line with the business requirements. You will also need to have a deep understanding of Integration & Data Migration methods/tools within D365 CRM, configuring and customizing the CRM application, and developing CRM Application using .NetPlugins/ASP.Net extensions. In terms of client responsibilities, you will be expected to work on CRM engagements, analyze and design phases of projects, collaborate with client teams to understand business requirements, and translate them into solutions. You will also be involved in application design sessions, making solution recommendations, and ensuring that the design aligns with business requirements. Additionally, you will need to remain flexible in a changing workload and work cooperatively in a team environment. Your people responsibilities will include building a quality culture, fostering teamwork, leading by example, training and mentoring project resources, and participating in organization-wide people initiatives. Key skills required for this role include a minimum of 14+ years of CRM Configuration & Customization experience, hands-on development experience in writing plugins, working on large transformation programs in an onshore offshore delivery model, client-facing engagement experience, and at least one end-to-end implementation with integration. You should also have design and coding experience in skills like Visual Studio, C#, and IIS-Dynamics CRM, experience in agile delivery and deployment, continuous integration and build processes, familiarity with relational database concepts and SQL, strong analytical and problem-solving skills, and excellent written and verbal communication skills. A degree in BE/B.Tech./MCA/MBA with sound industry experience is required. Preferred skills include CRM Configuration & Customization (Plugins, etc.) and being D365 CRM Certified. EY exists to build a better working world, helping to create long-term value for clients, people, and society, and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

As a MSD CRM Senior at EY, you will be responsible for leveraging your deep hands-on knowledge of D365 CRM Configuration and customization within multiple CRM modules (Sales, Service, and Marketing). Your main job purpose will be to work on CRM engagements to design the next generation digital architecture, analyze and design phases of projects, collaborate with client teams to understand business requirements, and translate them into solutions. You will also participate in application design sessions, provide solution recommendations, and ensure that the design aligns with business requirements. Your key responsibilities will include developing CRM Applications using .NetPlugins/ASP.Net extensions, having a deep understanding of Integration & Data Migration methods/tools within D365 CRM, configuring and customizing CRM applications, and remaining flexible in a changing workload environment. Additionally, you will be expected to build a quality culture, foster teamwork, lead by example, train and mentor project resources, and participate in organization-wide people initiatives. The ideal candidate for this role should have a minimum of 5+ years of CRM Configuration & Customization experience, hands-on development experience in writing plugins, worked on large transformation programs in onshore offshore delivery model, and client-facing engagements. You should also possess design and coding experience in skills such as Visual Studio, C#, and IIS-Dynamics CRM, experience in agile delivery and deployment, continuous integration and build processes, familiarity with relational database concepts and SQL, strong analytical and problem-solving skills, and excellent written and verbal communication skills. A BE/B.Tech./MCA/MBA degree with a sound industry experience of 8+ years is required. Preferred skills for this role include CRM Configuration & Customization (Plugins, etc.) and D365 CRM Certification. Join EY in building a better working world by creating new value for clients, people, society, and the planet, while building trust in capital markets. EY teams, enabled by data, AI, and advanced technology, are dedicated to helping clients shape the future with confidence and develop solutions for the most pressing issues of today and tomorrow. With a global presence in more than 150 countries and territories, EY offers a full spectrum of services in assurance, consulting, tax, strategy, and transactions, backed by sector insights, a globally connected network, and diverse ecosystem partners.,

Insight Direct India is seeking a visionary Architect II - D365 to join our team. In this role, you'll act as a leader in differentiating Insight's technical capabilities. We'll count on you to develop deep solution knowledge and share this intellectual property both locally and across the Asia Pacific region. As an Architect II - D365, you'll get to: Provide consulting services including discovery, design, build, deployment, test, pilot, documentation, and transition phases. Assist customers in resolving highly technical and complex problems . Work effectively within political, cost, and technical constraints to provide the most appropriate solution for the client . Focus on assisting the practice team to meet the Services Practice's financial targets . Effectively and consistently report project status back to project managers during project execution. Assist with project closure by developing project artifacts and participating in project lessons learned. Display strong situational analysis, problem-solving, and decision-making skills . Take responsibility as the technical representative of Insight within strategic accounts to develop strong client relationships and identify opportunities for Insight. Focus on maintaining 80% chargeability through billing for solution design and transition to delivery. Develop your profile as a technical leader in an Insight specialist solution area. What We're Looking For Experience: 8+ years of experience in a development or support role within a Microsoft environment. Substantial experience in technical roles within a Services environment. Microsoft Dynamics 365 Expertise: Strong proficiency in MS Dynamics 365, Dataverse, D365 Customer Service . Extensive experience with CRM Configuration and Customization , including integration and data migration. Solid understanding of at least 2 of the Dynamics 365 First Party Applications . Power Platform: Solid understanding and hands-on experience with Model-Driven Apps, Power Automate, and Canvas Apps . Working knowledge with hands-on experience with Power BI, Power Pages, and AI Builder . Experience with the Power Platform Center of Excellence Toolkit . Development Background (Good to have): Experience in CSS, HTML, Sitecore, and Asp.net . Methodologies: Best practice and implementation experience with Application Lifecycle Management . Business Acumen: Ability to map clients business needs to Insight's technology solution offerings. Documentation & Communication: Ability to write quality high-level and detailed architectural diagrams, strategic roadmaps, and technical documentation that clearly communicate customer vision. Excellent written (documentation) and verbal communication skills. Interpersonal Skills: Strong interpersonal skills with the ability to develop robust client relationships.

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. MSD CRM Architect Job purpose: As a D365 CRM Technical Architect, you will possess deep hands-on knowledge of D365 CRM Configuration, customization within multiple CRM modules (Sales, Service, and Marketing) as well as integration. Your client responsibilities: - Work on CRM engagements to design the next generation digital architecture. - Be involved in the analysis and design phases of a project. - Collaborate with client teams to understand the business requirements and translate them into solutions. - Execute and participate in application design sessions and make solution recommendations. - Demonstrate a deep understanding of Integration & Data Migration methods/tools within D365 CRM. - Utilize deep knowledge of configuring and customizing CRM applications. - Develop CRM Applications using .Net Plugins/ASP.Net extensions. - Ensure that the design is in line with the business requirements. - Work cooperatively in a team environment. - Remain flexible with changing workloads. Your people responsibilities: - Build a quality culture. - Foster teamwork and lead by example. - Provide training and mentoring to project resources. - Participate in organization-wide people initiatives. Key skills: - Minimum 14+ years of CRM Configuration & Customization experience is a must. - Hands-on development experience in writing plugins is essential. - Experience in working on large transformation programs in an onshore-offshore delivery model. - Client-facing engagement experience. - End-to-end implementation experience with integration. - Design and coding experience in skills such as Visual Studio, C#, and IIS-Dynamics CRM. - Experience in agile delivery and deployment, continuous integration, and build processes. - Familiarity with relational database concepts and SQL. - Strong analytical and problem-solving skills with the ability to work creatively in a problem-solving environment. - Excellent written and verbal communication skills. - BE/B.Tech./MCA/MBA with sound industry experience. Preferred skills: - CRM Configuration & Customization (Plugins, etc.). - D365 CRM Certified. EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

SAP CRM Technical Professional - J49181 Technical Capabilities: SAP CRM Design and Development: 7+ years of experience. Full Cycle Implementations: 3+ full cycle implementations as a CRM Technical Consultant. Web UI and BOL Programming: Strong hands-on experience. SAP CRM Middleware: Strong knowledge and debugging skills. CRM Configuration: Good understanding. OData Services and Webservices: Experience required. Enhancement Framework: Strong hands-on experience. BADIs and Interface Programming: Proficient. Performance Tuning: Demonstrable experience. ALE, EDI, IDocs, BAPI, RFCs, ABAP Proxies: Proven experience. Responsibilities: Design and develop SAP CRM solutions. Implement and manage full cycle CRM projects. Debug and optimize SAP CRM middleware. Configure CRM systems to meet business requirements. Develop and enhance OData services and webservices. Utilize enhancement frameworks and BADIs for custom solutions. Resolve complex technical issues independently. Write and validate technical specifications. Collaborate with distributed teams and environments. Present technical solutions effectively. Qualifications: 7+ years of experience in SAP CRM Design and Development. 3+ full cycle implementations as a CRM Technical Consultant. SAP CRM Certification (preferred). Functional area knowledge in services (preferred). Experience in the utilities domain (preferred). Excellent troubleshooting, analysis, and problem-solving skills. Ability to work independently and proactively. Strong verbal and written communication skills. Education- BE-Comp/IT,BE-Other,BSc-Comp/IT,BSc-Other,BTech-Comp/IT,BTech-Other

BRIM SOM Consultant Exp: 8-12 years We are seeking a talented BRIM (Billing and Revenue Innovation Management) SOM (Subscription Order Management) Consultant to join our team. The ideal candidate will have extensive experience in implementing and configuring BRIM SOM solutions, particularly within SAP environments. As a BRIM SOM Consultant, you will work closely with clients to understand their business requirements, design solutions, and implement BRIM SOM modules to streamline their subscription order management processes. Roles/Responsibilities: In charge of planning and executing BRIM SOM implementation/integration/support. Understanding the current state of technology to define opportunities that create business value by working with customers, end users, and development partners. Working with architects, developers, project managers, and business personnel to define the application and technical architecture structure to ensure that the products and components meet the objectives and performance goals as defined in the requirements. Acquire a thorough understanding of the technical environments' capabilities and limitations. Creating presentation/workshop decks for Blueprint and presenting them to clients is an important skill. Creating Microsoft Visio process flows based on the client's proposals. For the provided solutions, the ability to create Process Definition / Design Documents (PDD), Business Design Documents (BDD), and Business Process Procedures (BPP). Configuring SAP BRIM SOM module and delivering work products/packages in accordance with Client requirements. Strong SAP CRM configuration experience. Integration of the SOM module with other SAP modules, such as SAP CC and CI. Additionally, the candidate should have been involved in the following activities during the SAP implementation life cycle. MUST HAVE: Knowledge of SAP BRIM SOM implementation in support of subscription business models. Strong knowledge of configuration and integration of SOM with CC and CI components of SAP BRIM solution. A minimum of one end-to-end BRIM SOM implementation experience, integrating with SAP CC and CI. A hands-on experience with configuring and defining the BRIM SOMs listed below. Implemented SAP BRIM (SOM) solution to support subscription business models as a SAP BRIM (SOM) Functional Consultant. Having solid knowledge of SAP BRIM SOM set-up and integration with CC and CI components. He/she also has extensive experience in implementing SAP CRM/SD pricing functionality.

BRIM SOM Consultant Location - Chennai 2 - 7 Years of Experience We are seeking a talented BRIM (Billing and Revenue Innovation Management) SOM (Subscription Order Management) Consultant to join our team. The ideal candidate will have extensive experience in implementing and configuring BRIM SOM solutions, particularly within SAP environments. As a BRIM SOM Consultant, you will work closely with clients to understand their business requirements, design solutions, and implement BRIM SOM modules to streamline their subscription order management processes. Roles/Responsibilities: In charge of planning and executing BRIM SOM implementation/integration/support. Understanding the current state of technology to define opportunities that create business value by working with customers, end users, and development partners. Working with architects, developers, project managers, and business personnel to define the application and technical architecture structure to ensure that the products and components meet the objectives and performance goals as defined in the requirements. Acquire a thorough understanding of the technical environments' capabilities and limitations. Creating presentation/workshop decks for Blueprint and presenting them to clients is an important skill. Creating Microsoft Visio process lows based on the client's proposals. For the provided solutions, the ability to create Process Definition / Design Documents (PDD), Business Design Documents (BDD), and Business Process Procedures (BPP). Configuring SAP BRIM SOM module and delivering work products/packages in accordance with Client requirements. Strong SAP CRM configuration experience. Integration of the SOM module with other SAP modules, such as SAP CC and CI. Additionally, the candidate should have been involved in the following activities during the SAP implementation life cycle. MUST HAVE: Knowledge of SAP BRIM SOM implementation in support of subscription business models. Strong knowledge of configuration and integration of SOM with CC and CI components of SAP BRIM solution. A minimum of one end-to-end BRIM SOM implementation experience, integrating with SAP CC and CI. A hands-on experience with configuring and defining the BRIM SOMs listed below. Implemented SAP BRIM (SOM) solution to support subscription business models as a SAP BRIM (SOM) Functional Consultant. Having solid knowledge of SAP BRIM SOM set-up and integration with CC and CI components. He/she also has extensive experience in implementing SAP CRM/SD pricing functionality.

Educational Requirements MCA,MSc,MTech,Bachelor of Engineering,BCA,BSc,BTech Service Line Microsoft Practice Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organizations financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Technical and Professional Requirements: Primary skills:Technology->Microsoft Technologies->Dynamics CRM Preferred Skills: Technology->Microsoft Technologies->Dynamics CRM

The Global Network SONG Practice | Platforms Microsoft Dynamics 365 CRM Join our team of GN SONG consultants who solve customer facing challenges at clients spanning service, marketing and sales to accelerate business change. Practice:GN SONG Platforms MS Dynamics CRM (Customer Service) I Areas of Work:Microsoft Business Analyst/Functional Consultant MS D365 Customer Service & Marketing, Service module | Level: Sr Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad| Years of Exp: 13-18 Years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Global Network SONG practice. The practice is aligned to the Global Network Practice of Accenture and works with clients across their service, marketing and sales functions. As part of the team, you will work on transformation services driven by key offerings like Advanced Customer Engagement, Marketing Transformation and Commerce & Sales. These services help our clients become living businesses by optimizing their customer service, marketing and sales strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following:- Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Microsoft Dynamics 365 Customer Service, Marketing & Sales modules) Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Analyze and redesign business processes to maximize efficiency and effectiveness. Recommend and implement improvements in collaboration with client teams. Deploy understanding of detailed MS Dynamics CRM configuration: Use customization and MS Dynamics 365 CRM architecture & landscape Use prior experience with MS Dynamics 365 CRM configuration :Apply thorough knowledge & hands-on experience of MS Dynamics Customer Service, Marketing and Sales modules as well as Power Platform expertise. Work with the client and implementation team :to conduct design sessions, requirement gathering sessions, drive backlog grooming sessions, create user stories and acceptance criteria, give regular working demos to all stakeholders during sprint reviews, functional testing, solution design and implementation activities. Be a member and/or lead the project delivery workstream across phases. Extensive Microsoft D365 Customer Service, Marketing & Sales Implementation experience and developing enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant. Provide best practices direction and implement approach based on MS Dynamics 365 CRM standards. Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Develop knowledge of prevailing trends , financials, and operating drivers across multiple industry segments. Participate in pre-sales activities including response to RFPs, creating Proof of Concept (POC), creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating Point of View', creating reusable assets on industry wise Sales Life cycle, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Participate in growing the MS Dynamics practice Qualifications Bring your best skills forward to excel at the role: Leverage expertise in designing key tools: Apply the 5-6 years of expertise in MS Dynamics CRM 365 Customer Service, Marketing and Sales, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process, D365 Marketing features and Automation. Enable MS Dynamics 365 CRM solution: Apply this to facilitate solution build on MS Dynamics CRM ecosystem (Customer Service, Marketing, Sales, etc.). Apply key business Analysis skills: Focus on process analysis and designing/redesigning Customer Service and Marketing processes with the purpose of resolving process bottlenecks and pain areas. Hands-on with MS Dynamics 365 Customer Service, Marketing, Sales Power Platform knowledge Good to Have. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, marketing and campaigning processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Project management experience, including the ability to manage multiple projects simultaneously. Familiarity with project management methodologies (e.g., Agile, Waterfall). Ability to articulate the business value of recommendations/plans/strategies. Excellent analytical and problem-solving skills. Strong understanding of business processes, workflows, and systems. Thorough understanding of MS Dynamics CRM Framework and integration with internal and external components. Technical implementation experience not mandatory but good to have. Maximize deep skills to manage stakeholder expectations: Engage in resolving issues and risks for the success of the project and MS Dynamics 365 CRM Framework and integration Deep dive with MS Dynamics 365 CRM certification: Certification in one or more these focused solution areas- Service/Marketing/Sales Functional Consultant.

Skillset : 2+ years of experience in MS Dynamics CRM Online platform performing CRM customization 2+ years of experience in developing Dynamics CRM custom workflows, plug-in creation, and creation of custom integration solutions 2+ years of experience in C#, .Net, HTML, JSON, oData, jQuery, CSS, XRM tools and JavaScript Description : Bachelors Degree in Computer Science, CIS, or related field (or equivalent work experience in a related field) 2 years of experience in software development or a related field 2 years of experience in database technologies Strong problem solving, analytical and critical thinking skills Highly organized, able to effectively multi-task and judge priorities and drive work to timely completion Should be excellent team player and collaborator and strong ownership of customer issues Thorough understanding of MS Dynamics CRM Architecture, security model and business units Preferred Qualifications 2 years of experience working on project(s) involving the implementation of solutions applying development life cycles (SDLC) 2+ years of experience in application support, incident/case handling, participation in on-call rotation, troubleshooting and admin activities in CRM Familiar with Microsoft Power Automate, SSIS and SSRS Minimum 1+ years of experience in CRM Power App Portal online Minimum 1+ years of experience in managing CRM and Portal online environments