110 Crm Analytics Jobs - Page 4

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce CRM Analytics Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business objectives and user needs, while maintaining a focus on quality and efficiency throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce CRM Analytics.- Strong understanding of data integration techniques and tools.- Experience with application design and architecture principles.- Ability to analyze business requirements and translate them into technical specifications.- Familiarity with agile methodologies and project management practices. Additional Information:- The candidate should have minimum 5 years of experience in Salesforce CRM Analytics.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education

You should have relevant experience of 5+ years in the industry with Consulting experience in Salesforce or any CRM platform . Must have Sales and Service domain experience. Domain experience in Fiber / EV / Tower / 5G is good to have You demonstrate autonomy, rigor, creativity and enjoy teamwork You have a good sense of customer service and good analytical and synthesis skills Should have the ability to demonstrate Empathy, Sharing, Ingenuity and Humility Stakeholder management You will be involved in several stages of the implementation project. Ability to prepare and conduct business workshops with international customers for gathering business requirements Ability to write User Stories, Functional requirements and test cases You will be required to perform prototype solution on the Salesforce platform during the design phase You will be conducting Design workshop with client to validate design options in the Salesforce platform. Ability to convert requirements into technical aspects like data modelling, point and click configuration in Salesforce platform. Key Responsibilities: Being evaluated on capability to understand customer needs, to provide value propositions to address those needs, to analyze and solve poorly defined problems. The role demands principled thinking, well-honed product marketing judgment, > Job Title Business Analyst/Consulting Relevant experience 5+ years in the industry with Consulting experience in Salesforce or any CRM platform.

Job Information Job Opening ID ZR_1852_JOB Date Opened 06/04/2023 Industry Technology Job Type Work Experience 5-8 years Job Title Business Analyst/Consulting City Bangalore Province Karnataka Country India Postal Code 560048 Number of Positions 2 You should have relevant experience of 5+ years in the industry with Consulting experience in Salesforce or any CRM platform . Must have Sales and Service domain experience. Domain experience in Fiber / EV / Tower / 5G is good to have You demonstrate autonomy, rigor, creativity and enjoy teamwork You have a good sense of customer service and good analytical and synthesis skills Should have the ability to demonstrate Empathy, Sharing, Ingenuity and Humility Stakeholder management You will be involved in several stages of the implementation project. Ability to prepare and conduct business workshops with international customers for gathering business requirements Ability to write User Stories, Functional requirements and test cases You will be required to perform prototype solution on the Salesforce platform during the design phase You will be conducting Design workshop with client to validate design options in the Salesforce platform. Ability to convert requirements into technical aspects like data modelling, point and click configuration in Salesforce platform. Key Responsibilities: Being evaluated on capability to understand customer needs, to provide value propositions to address those needs, to analyze and solve poorly defined problems. The role demands principled thinking, well-honed product marketing judgment, > Job Title Business Analyst/Consulting Relevant experience 5+ years in the industry with Consulting experience in Salesforce or any CRM platform. check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Responsibilities: * Develop & execute CRM strategies * Analyze customer data & insights * Manage customer relationships * Implement CRM solutions * Collaborate with sales team on lead generation

• Identify potential clients and generate new business opportunities. • Conduct presentations, product demos, and client meetings • Understand client requirements and propose the best CRM solutions accordingly. • Achieve monthly targets. Perks and benefits Travel Reimbursement Performance-based Incentives

Job Title: Salesforce CRM Analytics Developer (Immediate Joiners only) Job Summary: We are seeking a highly skilled and motivated Salesforce CRM Analytics Developer to join our team. The ideal candidate will have deep expertise in Salesforce CRM Analytics (Tableau CRM / Einstein Analytics), data modeling, dashboards, and reporting. This role involves working closely with business stakeholders to design, develop, and deploy CRM Analytics solutions that drive business insights and decision-making. Key Responsibilities: Design, develop, and implement Salesforce CRM Analytics dashboards, datasets, lenses, and recipes. Work with business stakeholders to understand reporting requirements and translate them into analytical solutions. Build complex SAQL queries, dataflows, and recipes for data transformations. Perform data modeling, data blending, and preparation using CRM Analytics tools. Collaborate with Salesforce administrators, developers, and business users to integrate CRM Analytics with Salesforce Sales, Service, and Marketing Clouds. Manage data ingestion from various sources (Salesforce, external systems, CSVs, etc.). Optimize and maintain existing CRM Analytics solutions ensuring data accuracy, performance, and scalability. Provide training and support to end-users on CRM Analytics dashboards and best practices. Ensure data governance, security, and compliance within CRM Analytics. Required Skills and Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. 4+ years of experience with Salesforce CRM Analytics (Tableau CRM / Einstein Analytics). Proficient in Dataflows, Recipes, SAQL, SOQL, and JSON. Strong understanding of Salesforce data model and APIs. Experience with Salesforce CRM Clouds (Sales, Service, Marketing). Solid knowledge of ETL processes and data warehousing concepts. Experience in working with large datasets, data visualization, and storytelling. Good knowledge of security models within CRM Analytics (row-level security, data security). Experience with Einstein Discovery (preferred). Salesforce certifications such as: Tableau CRM and Einstein Discovery Consultant (preferred). Salesforce Administrator / Platform App Builder (optional but a plus). Soft Skills: Strong analytical and problem-solving skills. Excellent communication and presentation abilities. Ability to work both independently and collaboratively. Agile and adaptable in a dynamic environment. Preferred: Experience integrating CRM Analytics with external BI tools (Tableau, Power BI, etc.). Exposure to Salesforce Lightning components, Apex, and LWC is a plus. Knowledge of AI/ML concepts with Einstein Discovery.

1. Customer Lifecycle Management 2. Customer Communication & Engagement 3. Issue Resolution & Service Delivery 4. CRM System & Reporting 5. Manage CRM software and ensure accurate and updated client data. 6. Compliance & Documentation Required Candidate profile • Bachelor’s degree in Business Administration, Marketing, Real Estate, or related field. • 3–4 years of experience in CRM, customer service, or relationship management, in real estate.

This Opportunity is with a leading Banking company for their office in Mumbai location Role: MIS & Regulatory Submissions - TM Experience: 10 - 15 Years Job Description: PURPOSE OF THE JOB: - Will be responsible for reporting of Complaints Performance which includes Closure TAT, Pendency and Top Areas of Complaints, different MIS on complaints to senior management and all regulatory submissions. As a control function, will be responsible to identify non-compliance to Complaint Management processes of the bank, incorrect selection of CRM fields, and to ensure corrective action/ process improvement. Roles & Responsibilities: KEY RESPONSIBILITIES: 6 - 8 Areas Actionable (4-6) Regulatory Reporting Will be responsible for preparation of quarterly submissions to Standing Committee and Customer Service Committee of the Board, Annual disclosure of complaints to publish in Banks annual report Will be responsible for other regulatory submissions like yearly Bank Profile, RBI Tranche I, II and III submissions, sustainability report etc. within the agreed timelines Will be responsible to ensure submissions on complaints in compliance to RBI Master circular Will be responsible to ensure compliance to RBI Master Direction on Internal Ombudsman dated 29th Dec2023 Periodical Reports to Senior Management on complaints Will be responsible for preparation of various MIS on Complaints Performance, closure TAT, pendency and Top Areas of Complaints to Senior management for review and inputs. Will be responsible for preparation of monthly reports on complaints and daily, weekly and monthly dashboards on TAT performance to all Business Heads and Group Heads Will be responsible for preparation quarterly reports to ICAAP team and any adhoc MIS required by senior management. CRM Analysis Will be responsible for assessment on quality of CRM logged and closed, share feedback to the assesses to ensure improvement in these parameters. Complaint Management Note Will be responsible for quarterly review of Complaint Management Note and update changes wherever required. Control Function Will be responsible to identify non-compliance to Complaint Management processes of the bank, incorrect selection of CRM fields etc and to ensure corrective action/ improvement in the area by highlighting the same to senior management and guiding the correct process Audit and Compliance All the requirements raised by RBI Audit, Internal Audit and Statutory Audit are submitted in a timely manner Compliance of all Audit observations and closure on time Review of Complaint Management processes/notes and ensure compliance of the same Supervisory Role Will ensure training to new joinees. Will be ensuring regular feedback, guidance to the team and performance appraisal for the team Educational Qualifications - Graduation Key Skills: Graduation MS office proficiency Analytical skills Banking Product & Process Knowledge Communication Skills Experience Required: Minimum experience in years' 10 yrs Exposure to banking preferable Interested Candidates can share their CV's at priyal@topgearconsultants.com

Totango System Administrator We are seeking a Totango System Administrator to lead the implementation, configuration, and ongoing management of Totango, our Customer Success platform. This role will play a critical part in ensuring the platform effectively supports customer engagement, adoption, and retention strategies. This role will work closely with the Director of Customer Success and the Principal Program Manager for Digital Customer Success to align Totangos capabilities with business objectives, streamline processes, and optimize system performance. Additionally, this role will collaborate with cross-functional teams, including Customer Success, Sales, IT, and Data Analytics, to enhance customer journey tracking, automate workflows, and drive business insights. Key Responsibilities Totango Administration & Configuration: Configure, maintain, and optimize Totangos SuccessBlocks to align with business needs. User Management & Security: Administer user roles, permissions, and security settings while ensuring compliance with GDPR and data governance policies. Data Integration & Management: Manage and oversee integrations between Totango and other enterprise systems such as Salesforce, Snowflake Datawarehouse, Gong and other business critical platforms. Process Automation Implement automated workflows and triggers within Totango to support customer onboarding, adoption, and retention strategies. Partnership with Principal Program Manager: Work closely with the Principal Program Manager for Digital Customer Success to align Totangos usage with business priorities, drive user adoption, and enhance reporting capabilities. Troubleshooting & System Support: Identify and resolve system issues, working with vendors and internal teams to optimize platform performance. Reporting & Analytics Develop dashboards and reports within Totango to provide actionable insights into customer health, engagement, and churn risk. End-User Training & Adoption: Conduct training sessions and create enablement materials to enhance Totango adoption among Customer Success teams. Continuous Improvement: Stay up to date with Totango updates, best practices, and new features, making recommendations to optimize system capabilities. Qualifications Required Qualifications & Experience 2+ years of experience in Totango administration, configuration, or a similar Customer Success Platform (Gainsight, ChurnZero, etc.). Strong understanding of Customer Success operations and customer lifecycle management. 2+ years of experience with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics. Experience with API-based integrations and data management tools (Snowflake, SQL, ETL processes). Ability to translate business needs into technical solutions through system configuration and workflow automation. Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues independently. Excellent communication skills, with experience working cross-functionally across technical and non-technical teams. Bachelors degree in Computer Science, Business, Data Science, or a related field. Preferred Qualifications Experience in SaaS or enterprise software industries. Knowledge of customer engagement strategies and data analytics. Familiarity with enterprise security and compliance best practices. Certifications in Totango or related platforms are a plus. Certifications in Salesforce administration is a plus Additional Information We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. **At this time insightsoftware is not able to offer employment sponsorship** #LI-Remote ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** Background checks are required for employment with insightsoftware, where permitted by country, state/province.

SCOPE OF THE ROLE : Our Digital Solutions team is looking for a Salesforce Business Analyst who is passionate about enabling all types of users to get the most out of Salesforce. The right candidate will have a strong blend of communication skills, business acumen and platform knowledge. The right candidate will be energized by managing multiple Salesforce Cloud solutions (Sales, Marketing, Service, Service Cloud Voice, Field Service Management, Experience Cloud, Order Management, CPQ and Logik.IO). KEY RESPONSIBILITIES In this individual contributor role, you will be working alongside an enthusiastic and talented team with diverse backgrounds, including the Product Owner, Developer, Sr. Business Analyst and fellow Salesforce Administrators. You will be supporting an environment with over 2,800 users. You will be responsible for analyzing the business needs and problems, developing solutions to improve our business processes. Analyze an organization or business domain, document the business or processes or systems, assessing the business model or its integration with technology. Drive identification of requirements across business units and identify system processes through evaluation of business objectives, drivers, and success metrics Document business requirements and detailed functional and technical specifications from multi-department stakeholders for review and delivery to the development team using agile model as well as develop epics, user stories, and their acceptance criteria for agile delivery Evaluate, analyze, and communicate system requirements on a continuing basis, and maintain system processes, including the delivery of regular status reports to all appropriate parties Participate in project delivery and process optimization to support the execution of projects using various project methodologies including performing configuration within a variety of software packages Identify change management processes and techniques to handle change within a business with minimal disruption to business activities Design agile change strategies to help navigate the transformation process and prepare for future releases Maintain awareness of best practices including processes and technology and identify opportunities for improvement of existing functionality Ability to take a topic of higher complexity and break it into topics that are digestible by technical and non-technical stakeholders Handle multiple engagements simultaneously without compromising accountability or reducing level of engagement Experience designing and delivering practical change interventions including stakeholder assessments, change impact assessments, and communication plan. Provide guidance feedback to more junior analysts within the team to elevate their level of capabilities. PROFESSIONAL EXPERIENCE/ QUALIFICATIONS: Technical Skills Preferred/Required: Minimum 5 years of Salesforce CRM experience as a Business Analyst or Business Systems Analyst required Change management experience preferred Project management experience preferred Salesforce Business Analyst Certification preferred Salesforce Administrator Certification preferred Strong working knowledge of Salesforce platform out-of-the-box functionality, including best practices, security constructs, integration patterns and development options. Other Skills Required: Excellent listening, communication, facilitation and presentation soft skills Ability to define and communicate the big picture in terms of the solution (both functional and technical components) and break it down into smaller manageable work units Strong interpersonal, consultative, consensus builder, and issue resolution skills Experience working in a team-oriented, collaborative environment - and fostering the culture of technical collaboration Ability to present ideas in user-friendly language and to interface on business and technical concepts Ability to collaborate with multiple stakeholders to lead multiple strategic initiatives under time and resource constraints, as well as the ability to deliver in a fast-paced, evolving environment. Exceptional analytical, conceptual and problem-solving abilities Self-starter with proven ability to successfully kick-start new initiatives and to drive complex issues through analysis and resolution Other Salesforce certifications Change or Project Management Certification.

About the Role: The Business Development Manager is responsible for driving revenue growth by identifying, developing, and closing new business opportunities. Acting as a strategic partner between sales, marketing, and product teams, the BDM will manage the entire sales cycle—from prospecting to negotiation and closing—while also nurturing long-term relationships with clients. This role requires a proactive, results-driven professional who is skilled in solution selling, market analysis, and strategic planning. Key Roles & Responsibilities:-Strategic Business Development Develop and implement growth strategies to target key markets and verticals. Identify and pursue new business opportunities through networking, cold outreach, referrals, and inbound leads. Analyze market trends and competitor activities to inform business strategy. -Sales Execution Own and manage the full sales cycle: prospecting, pitching, negotiating, and closing deals. Build strong relationships with decision-makers across industries and present tailored business solutions. Create proposals, RFP responses, and sales presentations aligned with client needs. -Client Relationship Management Develop long-term partnerships with new and existing clients, ensuring ongoing satisfaction and retention. Act as a point of contact for escalations, ensuring issues are resolved efficiently and professionally. Maintain a customer-centric approach, aligning solutions to client pain points and objectives. -Team Collaboration & Reporting Collaborate with marketing to align outreach campaigns and lead generation initiatives. Work closely with internal teams (e.g., Product, Operations, Customer Success) to deliver seamless solutions. Maintain up-to-date records in CRM systems (e.g., Salesforce) and generate regular sales reports and forecasts. -Leadership & Mentorship Mentor junior team members such as BDRs and SDRs, helping to develop their sales and outreach skills. Contribute to refining internal processes to improve lead conversion and sales effectiveness. Required Skills & Qualifications: Proven experience (3–7 years) in B2B sales, business development, or a related role. Strong track record of meeting or exceeding revenue targets. Exceptional communication, negotiation, and interpersonal skills. Proficiency in CRM platforms (e.g., Salesforce, HubSpot) and sales enablement tools (e.g., LinkedIn Sales Navigator, ZoomInfo). Ability to manage multiple complex deals simultaneously in a fast-paced environment. Strategic thinker with strong problem-solving and analytical abilities. Bachelor’s degree in business, Marketing, or a related field; MBA is a plus. Preferred Qualities: Entrepreneurial mindset with a passion for growth and innovation. Experience selling SaaS, consulting services, or technology solutions. Understanding of industry-specific sales cycles and buyer behavior. Familiarity with inbound/outbound sales methodologies (e.g., SPIN, MEDDIC, Challenger Sale).

1. Proper Job Description - JD : Business Intelligence and Data Analysis • Discuss reporting needs with business users to identify critical KPIs and success metrics. • Design dashboards and reports that will provide data visibility into KPIs for leadership and business groups. • Review business reporting requirements and translate those requirements into technical reporting & dashboard specifications. • Develop data recipes/dataflows in CRM Analytics tool to support business requirements. • Help establish best practices and standards for dataflow, data recipe, dashboard, and report/lens development and deployment. • Perform data analysis, produce data samples/prototypes and produce ad-hoc reports. Obtain and analyze data by accessing multiple sources, including ADL, EDW and Salesforce. • Partner and collaborate with IT, platform owners and BI Analysts to provide input to project timelines, scope and risks for transformational commission initiatives. • Developing a clear understanding of system landscape, data repositories and its interrelationships. • Develop reports and processes to continuously monitor data quality and integrity issues and problems. • Locate and define new process improvement opportunities. • Perform extensive data unit testing and quality assurance (QA). Troubleshoot issues and work cross-functionally towards a solution. • Respond and resolve all assigned feedback (all priorities) within the set thresholds. • Provide guidance/governance on best practices and approaches to design, implement and sustain effective data driven analytics solutions To succeed in this role, youll need the following: • Minimum of 3+ years in Salesforce and CRM Analytics having successfully implemented at least 1 TCRM solution. • Experience working with sales, service and marketing data is highly preferred. • Technical expertise building data models and ETL techniques (Data integration using Sync, recipes and dataflows). • Expert in building Salesforce CRM Analytics Dashboard/Reporting capabilities and UX design with advanced skills in binding, SAQL and JSON. • Experience with building Einstein Discovery models and deploying/embedding the model to Sales Cloud page layouts. • Familiarity with Einstein AI components like Next Best Action, Prediction Builder, and Insights nice to have. • Experience with CRM Analytics standard/templated apps. • Experience working in an Agile/Scrum environment. • Strong verbal & written communication skills. Self-starter personality who can operate with minimal supervision • Experience in problem solving, critical thinking and priority setting. Certifications: • CRM Analytics & Einstein Discovery Certified (Must) • Salesforce Admin Certified (Preferred) 2. Primary Skills in 5 liners that manager cannot negotiate on Salesforce CRM Analytics Developer/Einstein Analytics Developer Tableau Desktop Tableau Server SQL Data warehousing 3 . Location and Flexible locations – PAN India 4. Level of experience – 3+ Years of experience in CRM Analytics

We are seeking a highly analytical and technically skilled GTM Operations Analyst with deep experience in Sales Operations, Salesforce reporting, CRM Analytics, and advanced spreadsheet capabilities (Excel + Google Sheets). The ideal candidate will play a critical role in driving data-driven decision-making across the sales organization by delivering high-impact reporting, forecasting support, and performance insights. This role will be instrumental in driving GTM Analytics, pipeline management, KPI tracking, and operational excellence, leveraging Salesforce, analytics tools, and spreadsheet automation (macros, pivot tables, scripting) to provide actionable insights and increase sales efficiency. You will play a key role in delivering insights that improve pipeline visibility, sales forecasting accuracy, and overall sales performance. This role is perfect for someone who loves working with data, understands the sales lifecycle, and wants to influence revenue outcomes through analytics. Key Responsibilities Own GTM Analytics and drive regular analytics on field rep effectiveness and the companys GTM motions. Design and manage advanced Salesforce reports and CRM Analytics (Nice to have) dashboards to deliver visibility into key sales metrics: pipeline health, funnel conversion, win/loss trends, sales cycle, quota attainment, etc. Deliver weekly/monthly/quarterly reports with actionable insights for the Executive Leadership team, sales leadership, and GTM stakeholders. Build and manage complex models and dashboards using Advanced Excel, automation skills (nice to have). Create data validation workflows, template tools, and sheets that simplify reporting and forecasting for frontline reps and managers. Define, track, and refine core Sales KPIs across the funnelfrom leads to closed-won opportunities. Monitor opportunity data hygiene and work with sales teams to maintain accurate close dates, stage movement, and pipeline updates in Salesforce. Partner with Salesforce Admins and RevOps to refine data models, implement automation, and improve analytics frameworks. Recommend improvements to reporting infrastructure, lead/opportunity workflows, and tool integrations. Ensure consistency and documentation of all data logic, definitions, and reporting processes. Coordinate with the wider GTM Operations teams to support their analytics and reporting needs. Required Skills & Qualifications Bachelors degree in Business, Computer Science, Data Analytics, or a related field with 5+ years of experience in Sales Operations or Revenue Operations roles. Salesforce Certified Administrator (ADM 201) or higher (Optional). Experience working in B2B SaaS or tech sales environments. Familiarity with tools like Salesforce, HubSpot and GTM tech stack. Understanding of Sales systems, automation tools, or data visualization platforms (e.g. CRM Analytics, Tableau, Power BI) is a plus. Ability to work cross-functionally and communicate insights effectively. Experience in B2B SaaS or enterprise technology companies. Must have a strong appetite for learning, with a positive mindset, and a desire to learn & grow within the role and beyond. Advanced proficiency in Excel: Pivot tables, Power Query, advanced formulas. Macro/VBA development for automation of recurring tasks.(Nice to have) Advanced Google Sheets knowledge: (Nice to have) Complex formulas, App Scripts, linked sheets, and automation workflows. Strong communication skills and the ability to turn data into stories and strategies.

Skill required: Marketing Operations - Campaign Management Designation: Campaign Management Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The CRM Lead is responsible for shaping and executing the companys CRM strategy to drive customer engagement, retention, and business growth. This role ensures the effective use of customer data, manages multi-channel campaigns, and ensures compliance with privacy and spam regulations. The CRM Lead will oversee CRM operations, collaborate with cross-functional teams, and lead the execution of CRM initiatives that maximize customer value and align with broader business objectives. What are we looking for Technical Skills: CRM Systems Expertise:Advanced proficiency in CRM platforms (Salesforce, Adobe Campaign, Dot Digital, Comarch). Marketing Automation & Personalization:Experience with campaign automation, segmentation, and customer journey mapping. Data Management & Analytics:Strong ability to analyze customer data, derive insights, and optimize targeting strategies. Compliance & Governance:Knowledge of data protection laws, spam regulations, and industry best practices. Core Competencies:Strategic Thinking:Ability to develop and implement data-driven CRM strategies. Project Management:Strong organizational skills to manage multiple campaigns and deadlines. Collaboration & Communication:Experience working cross-functionally with internal teams and external partners. Problem-Solving:Proactive approach to troubleshooting campaign or system issues. Attention to Detail:Ensuring high accuracy in campaign execution, testing, and reporting. Experience:5-8 years of experience in CRM management, marketing automation, or customer engagement roles. Proven experience leading CRM campaigns, developing customer segmentation strategies, and optimizing engagement initiatives. Experience working with cross-functional teams in a large enterprise or consumer-focused business. Previous experience in retail, energy, financial services, or e-commerce sectors is advantageous. Education:Bachelors degree in Business, Marketing, Data Analytics, or a related field (Masters degree is a plus). Certifications in CRM systems (e.g., Salesforce Certified Administrator/Consultant) or data analytics are highly desirable. Roles and Responsibilities: Strategic CRM Leadership:Develop and execute CRM strategies aligned with business goals to enhance customer lifecycle managementOversee CRM roadmaps, campaign calendars, and customer engagement initiativesEnsure compliance with local privacy laws, spam regulations, and internal contact rulesCRM Campaign Strategy & Execution:Manage requests from marketing and business teams, ensuring campaign execution aligns with strategic goals Develop and allocate offers, ensuring appropriate segmentation and customer targetingLead the creation and execution of multi-channel campaigns, including email, SMS, push notifications, and loyalty programs Oversee approval processes with legal, compliance,privacy,and external partners before campaign executionCustomer Data Management & Insights:Manage customer segmentation strategies, ensuring data integrity and complianceDevelop and implement targeted offers using segmentation tools (e.g.,Comarch) and coordinate execution with hub teamsConduct audience segmentation reviews and ensure data alignment with CRM systemsContent&Asset Management:Source and provide creative assets,copy points, and campaign mechanics for execution teamsEnsure consistency and accuracy in content across customer touchpointsCollaborate with creative teams to produce high-quality campaign materialsCross-Functional Collaboration&Stakeholder Engagement:Work with internal stakeholders (e.g.,marketing,digital,compliance) to ensure seamless campaign execution Coordinate external partner approvals before campaign briefingOversee the internal approvals process,ensuring adherence to legal and compliance requirementsCampaign Performance Monitoring & System Management:Load campaign details into tracking systems (e.g.,Synops,Comarch,CLIENTMe) and oversee activationConduct live proof testing of links, content, and interactive campaign elements (e.g.,countdown timers, forms)Validate final production builds in relevant systems (e.g.,Comarch for AU,Radium for NZ) before launchTrack and analyze campaign performance, reporting on key metrics (e.g., engagement,retention,ROI)Issue Management&Crisis Response:Facilitate issue resolution and triage processes across ANZ campaignsCoordinate with IT, privacy, legal, and external partners to address campaign or system issuesImplement corrective actions, including campaign pauses or customer communicationsManage CLIENTRewards Unlocked (B2B2C) CRM activity, including briefing and testing business rulesOversee NZ loyalty programs,including EDR offer loading,approvals,and data reporting coordination.Support new partner onbo Qualification Any Graduation

Salesforce Service Cloud developer with 6-8 yrs of experience with Apex, LWC, Flows; implement Case Mgmt, Omni-Channel, Chat, Entitlements; build REST/SOAP integrations; support testing, deployments; 6+ yrs SFDC exp, Service Cloud cert preferred

About the job Infrascale is a leading provider of cloud-based data protection and disaster recovery solutions. As we expand our operations in Chennai, we are looking for a dynamic Marketing Manager to join our team and drive our content and demand generation efforts. The ideal candidate will have a proven track record in executing successful marketing campaigns, optimizing SEO, and leveraging various lead acquisition channels. Experience with Zoho CRM is a plus, as you will be responsible for managing and analyzing customer data to enhance our marketing efforts. Key Responsibilities Demand Generation: Develop and execute comprehensive demand generation campaigns to increase lead acquisition and conversion. Collaborate closely with Sales to align campaigns with company revenue goals and targeted customer personas. Social Media Management: Plan, create, and manage engaging content across platforms including LinkedIn, Twitter, Facebook, and Instagram. Monitor, analyze, and report on campaign effectiveness to continuously refine social media strategies. Leverage social listening tools to drive audience engagement and brand reputation. Paid Search (PPC): Manage paid search campaigns across Google Ads, Bing Ads, and other relevant PPC platforms. Conduct keyword research, develop ad creatives, and implement campaign optimizations. Analyze campaign performance and ROI using analytics tools, optimizing ad spend to maximize outcomes. Team Collaboration: Work closely with cross-functional teams, including sales, product, and customer success, to ensure cohesive marketing efforts. Mentor and guide junior marketing team members in best practices and professional development. Requirements Bachelors degree in marketing, business, communications, or a related field. 5+ years of experience in marketing, with a focus on content creation and demand generation. Proven experience in managing successful marketing campaigns and lead acquisition strategies. Strong understanding of SEO best practices and tools. Familiarity with Zoho CRM or similar CRM platforms is a plus. Excellent written and verbal communication skills. Strong analytical skills and ability to interpret data to drive decision-making. Ability to work independently and collaboratively in a fast-paced environment.

Manage 20–30 SEO & digital marketing projects Handle Onboarding to renewals Run full-funnel campaigns (SEO, ads, email) Lead reports via GA4, fix funnel gaps, drive upsells Lead client reviews and resolve issues Track KPIs, leads and conversions

Job Title: Lead Coordinator - Digital Marketing Operations Location: Kolkata Industry: Eye Care / Nonprofit Function: Digital Marketing Operations Experience: 2-4 years of experience in digital coordination or marketing operations Employment Type: Full-time Reporting To: GM Digital Initiatives Job Summary / About the Role: We are seeking a proactive and detail-oriented Digital Marketing Operations Coordinator to support the digital marketing and communication efforts across platforms. The ideal candidate will have a good understanding of digital tools, MS-Excel, data analysis, and technical coordination, with a knack for managing reporting, digital platform health, and cross-team communication. Experience in nonprofit or healthcare sectors will be preferred. Key Responsibilities: Data, Reporting & Analysis Pull data from platforms like Google Analytics, Search Console, Google Business Profiles, CRMs, and social media insights to generate monthly, quarterly, and annual reports. Track keyword rankings on Google to maintain and update data on dashboards every month. Analyze keywords and search volumes for campaign planning and SEO optimization using tools like Google Keyword Planner, SEMrush, and UberSuggest. Track and report on key metrics such as website traffic, organic visits, online leads, appointment bookings, patient conversions (OPD visits, surgeries), donations received, and lead performance by channel. CRM & Lead Management Upload leads received via email, social media, WhatsApp ChatBot, etc., into the CRM. Monitor CRM daily to ensure accurate data flow, proper lead staging, and deal updates for patient or donor journeys. Ensure data hygiene on CRM platforms and coordinate with the tele-calling team to ensure lead follow-ups, notes, and status updates are captured in the CRM. Digital Coordination & Operations Respond to and forward emails to concerned departments; monitor shared inboxes. Manage content updates across platforms (website, mobile app, social media) as requested by the team. Handle daily review and comment responses across Google and social media platforms. Monitor inappropriate Google Business images and coordinate with Google support for takedown. Assist with local SEO efforts—create local citations and listings to improve regional visibility. Monitor spam backlinks and execute disavows via Search Console. Campaign Support Coordinate WhatsApp and SMS campaigns; monitor credit balances and ensure smooth execution. Maintain updated headers and templates on DLT platforms; coordinate for new approvals or issues. Schedule social media posts via Hootsuite and post manually if needed. Vendor & Finance Coordination Track invoices, bills, and POs; ensure timely submission to the finance team. Follow up with the purchase team and finance team on payments to vendors. Coordinate with external vendors, developers, and hosting teams for issue resolution, deployments, or updates. Website & Tech Monitoring Act as the first point of contact for digital tech support requests; resolve or escalate as needed. Perform basic website admin tasks—user roles, content updates, plugin checks, etc. Track uptime and performance of all digital assets including websites, WhatsApp bots, donation gateways, and business listings. Assist with testing and rollout of new digital tools, system integrations, or features. Cross-Team Support Coordinate with internal ops and marketing teams for new business listings or Google customizations. Work with fundraising teams to ensure donation tracking is aligned across platforms. Required Skills & Qualifications: Bachelor’s degree in Marketing, IT, Communications, or related field. 2–4 years of experience in digital coordination or marketing operations. Hands-on experience with Google Analytics, Google Search Console, and CRM tools. Familiarity with keyword research and SEO tools (e.g., Keyword Planner, SEMrush). Good working knowledge of Excel/Google Sheets, dashboards, and reporting. Experience with campaign tools (WhatsApp, SMS, DLT platforms). Strong organizational and follow-up skills. Strong proficiency in Microsoft Excel – including functions like VLOOKUP, pivot tables, charts, conditional formatting, and data cleaning. Proactive, solution-driven, and highly detail-oriented. Basic understanding of web technologies and content management (WordPress preferred). Familiarity with Google Business Profiles, Hootsuite, or other social schedulers.

Role & responsibilities Demonstrates intimate-level abilities and/or a proven record of success managing efforts with identifying and addressing client needs: Utilizing previous experience in CDPs (Customer data platforms) such as Adobe Experience Platform (RTCDP) or similar products; Having an enhanced understanding of customer profile segmentation and experience in 360 degree view of customers in CDP for further analytical processing and decision making; Showcasing proven track record of managing successful CDP implementation/management and delivering capabilities that drive business growth; Demonstrating work experience in data architecture and data modeling; preferably with experience working in CDP, CRM, paid media, social, and offline data; Ensuring an enhanced understanding of data-driven marketing, analytics and relevance / usage of real-time event data and associated attributes; Setting strategic direction and driving execution through collaboration with a cross-functional team; Demonstrating familiarity with CRM and Marketing Automation platforms (i.e. Salesforce Sales Cloud, Salesforce Marketing Cloud, etc.); Having extensive hands on expertise in implementing/administering Adobe Experience Cloud Products and marketing automation platforms and technologies; Ensuring an enhanced understanding of identity resolution components and the enabling technology i.e. profile merge rules, identity graph, identity service provider, etc.; Working with audience-based digital marketing strategy either at an agency or brand; Driving project management through a full lifecycle, including the ability to prioritize, sequence, execute and deliver projects on time and on budget; Translating business requirements and objectives into segmentation strategies and audience building logic; Owning Adobe AEP and driving proactive platform ownership that is directly aligned to the day-to-day delivery of marketing tactics, and closely connected to the other digital marketing teams to develop capabilities and manage technology roadmap; Having oversight of the CDP technology solution (e.g. oversee steady state support teams, interact with business owner, plan for break / fix and other enhancements / maintenance); Driving how customer and prospect information is unified across sales, marketing and service channels; Collaborating with Insights team to refine and optimize measurement process; Implementing and refining Adobe Products and marketing automation system; Collaborating with Marketing leadership to evolve the use of data within the marketing function allowing us to stay ahead, responding to clients in real-time, and limiting redundancy.

JD: Proficient in Salesforce.com, Configuration and administration, Apex Code, Visual Force and experienced in Data Cloud. Should have good knowledge of CRM Analytics, AI and Data Cloud related configuration. Good communication, SNOW knowledge, Production Support skills to work in production support, work on RFCs /Projects, co-ordinate with team members, ready to work On Call support and 2nd shift.

The Strategy & Consulting Global Network Song Practice | Experience- ServiceNow Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: GN SONG Areas of Work:Business Analyst/Functional Consultant- ServiceNow Level: Manager Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Years of Exp: 8+ years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing Transformation, Commerce & Sales and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Management Consulting :Management consulting and business experience, with a strong focus on digital transformation, process re-engineering and service experience design. Project Management: Solid project/program management skills with the ability to communicate program progress, call out and manage risks in a clear and timely manner. Stakeholder Management: Develop and implement strategic plans, business models, and growth strategies that align with the clients vision and objectives. Stakeholder management across levels of seniority, technical aspects of delivery, team management (coaching, mentoring). Generate and present reports, findings, and recommendations to stakeholders and senior management in a clear and understandable manner. Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Identify transformation opportunities in the existing processes and implement initiatives to address those opportunities to drive business outcomes. Data Analysis: Analyze data and financial information to provide insights and recommendations for improving business performance. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on CRM/contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies to enhance your consulting skills and contribute to the growth of the firm. Bring your best skills forward to excel at the role: Understanding of ServiceNow and ecosystem technology landscape Experience with ServiceNow modules such as ITSM, ITOM, ITBM, or CSM. Deep industry/domain knowledge (FS / PRD / CMT / RES / H&PS) CRM knowledge / Salesforce / MS experience- good to have ServiceNow Certified System Administrator (CSA) certification is preferred. Ability to design Business case/Value case for solutions/assets in focus Understanding of customer journey, touchpoints & channel strategy Excellent analytical and problem-solving skills, clarity of thought and structured thinking, ability to deal with ambiguity, and ability to drive business outcomes driven by data. A general orientation towards leveraging complex technology capabilities to solving business and process/operational problems preferred. Strong communication (verbal and written) and interpersonal skills. Highly motivated and energetic with a strong sense of ownership of projects and their outcomes, and the ability to operate independently with minimal supervision. Familiarity with, or prior experience in working with global companies is required, especially working with teams across geographies and time zones. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. Ability to articulate the business value of recommendations/plans/strategies. Familiarity with project management methodologies (e.g., Agile, Waterfall). Read about us Blogs Qualifications Your experience counts! MBA from a tier 1 institute 8+ years of experience in Enterprise transformation platforms / CRM platforms / Digital transformation / Experience design / Business analysis including understanding of Marketing or Sales or Service as a function Must have strong business & data analytics/excel skills and excellent communication and presentation skills. Basic understanding of SQL, MS office and knowledge of visualization tools like Tableau & Power BI is preferred. What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Global Network Song | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

The Strategy & Consulting Global Network Song Practice | Experience- ServiceNow Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: GN SONG Areas of Work:Business Analyst/Functional Consultant- ServiceNow Level: Manager Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Years of Exp: 2-5 years (Analyst), 5-8 years (Consultant) Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing Transformation, Commerce & Sales and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Management Consulting :Management consulting and business experience, with a strong focus on digital transformation, process re-engineering and service experience design. Stakeholder Management: Generate and present reports, findings, and recommendations to stakeholders and senior management in a clear and understandable manner. Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Identify transformation opportunities in the existing processes and implement initiatives to address those opportunities to drive business outcomes. Data Analysis: Analyze data and financial information to provide insights and recommendations for improving business performance. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on CRM/contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies to enhance your consulting skills and contribute to the growth of the firm. Bring your best skills forward to excel at the role: Understanding of ServiceNow and ecosystem technology landscape Experience with ServiceNow modules such as ITSM, ITOM, ITBM, and CSM. Deep industry/domain knowledge (FS / PRD / CMT / RES / H&PS) CRM knowledge / Salesforce / MS experience- good to have ServiceNow Certified System Administrator (CSA) certification is preferred. Ability to design Business case/Value case for solutions/assets in focus Understanding of customer journey, touchpoints & channel strategy Excellent analytical and problem-solving skills, clarity of thought and structured thinking, ability to deal with ambiguity, and ability to drive business outcomes driven by data. A general orientation towards leveraging complex technology capabilities to solving business and process/operational problems preferred. Strong communication (verbal and written) and interpersonal skills. Highly motivated and energetic with a strong sense of ownership of projects and their outcomes, and the ability to operate independently with minimal supervision. Familiarity with, or prior experience in working with global companies is required, especially working with teams across geographies and time zones. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. Ability to articulate the business value of recommendations/plans/strategies. Familiarity with project management methodologies (e.g., Agile, Waterfall). Read about us Blogs Qualifications Your experience counts! MBA from a tier 1 institute 8+ years of experience in Enterprise transformation platforms / CRM platforms / Digital transformation / Experience design / Business analysis including understanding of Marketing or Sales or Service as a function Must have strong business & data analytics/excel skills and excellent communication and presentation skills. Basic understanding of SQL, MS office and knowledge of visualization tools like Tableau & Power BI is preferred. What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Global Network Song | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

Job Title - Solution & Advisory Senior Consultant - S&I Products practice Management Level: 9-Team Lead/Consultant Location: Bengaluru, BDC10A Must-have skills: Consumer Goods Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. We are: Accenture's Strategy & Consulting Global Network is a network of over 9,000 strategy and management consulting specialists connecting across industries and functions to support clients and partners from business development through sales to delivery. Specialty areas entail Strategy, CFO & Enterprise Value, Technology Strategy & Advisory, Talent & Organization, Supply Chain & Operations, Industry X, AI, and Song. Solution and Innovation (S&I) Advisory. The S&I Advisory team is a specialty sales advisory service within Accenture's Strategy & Consulting Global Network. We are specialists aligned to Accenture's priority business offerings with expertise in how to go-to-market and best position Accenture to win consulting work. We are a sales lab that works closely with sales leadership, equipping them with relevant market insights, customized sales messages, and curated sales assets to originate, sell, and win. You are: A seasoned consulting professional with 7+ years of relevant digital commerce experience in the Consumer Goods industry. From Digital Commerce standpoint, you have demonstrated following expertise: Business Management Capabilities : Proven experience working on direct-to-consumer (D2C) or business-to-consumer (B2C) models, with a track record of success in growing brands online. Marketplace P&L Management (good to have) :Hands-on experience in managing brand performance, profitability, and growth on platforms like Amazon, Flipkart, and other marketplaces. Technology Expertise : Proficient in using D2C commerce platforms (any among Adobe Commerce - Magento, Salesforce Commerce, CommerceTools) and CRM platforms (e.g., Salesforce, HubSpot, Zoho CRM). Good Knowhow of building Headless Commerce Solutions The Work: As part of the Consumer Goods team of S&C (Strategy & Consulting) S&I (Solution & Innovation) Advisory practice, you will work on: Planning and Origination Support annual planning to outline sales targets, target clients, and enhancement of sales assets. Conduct ongoing research to identify which companies to target over next 6-12 months. Lead sales / pipeline reviews with leaders. Prepare for and support first conversations with potential clients. Architecting Proposals / Orals Define proposal response requirements and best sales messaging approach. Bring the latest knowledge and best of content to each opportunity (e.g., industry trends benchmarking, competitive insights, etc.) Help shape the overall solution (approach, team, pricing, differentiators, etc.) to best fit the deal requirements. Prepare for and support orals with innovating ways of selling to help differentiate Accenture. Content Management / Continuous Improvement Develop go-to-market approach / assets. Maintain global repository of sales assets (e.g., proposals, stage 0 decks credentials, etc.) Conduct reviews (loss / delivery) with client teams to understand how we can improve and harvest deliverables. Stay relevant through training, research, client interaction and feedback sessions. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Qualifications: Industry Expertise : 7+ years of experience in the Consumer Goods industry, with a focus on D2C/B2C, B2B or B2B2C (marketplaces) commerce. ( D2C or B2C is mandatory ) Proven experience in managing the various aspects of e-commerce business:product development, CRM, PIM, MDM, pricing strategies, consumer promotions, digital marketing, supply chain management, and analytics. Technology Expertise : Proficient in using D2C commerce platforms (any among Adobe Commerce - Magento, Salesforce Commerce, CommerceTools ) Proficient in any CRM platforms (e.g., Salesforce , HubSpot , Zoho CRM ). Good knowhow of building Headless Commerce Solutions Generative AI in multiple facets of Digital Commerce Operations Business Acumen & Communication : Excellent communication and stakeholder management skills, with the ability to influence senior client decision-makers in the Consumer Goods industry. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure.

Business Process Management Consulting Practitioner Find endless opportunities to solve our clients toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: Operations & Process Transformation, Function: Supply Chain and Operations, Business Unit: Strategy & Consulting, Global Network I Areas of Work: Business Process Management | Level: Consultant & Managers| Location: Gurugram, Mumbai, Pune, Bengaluru, Chennai, Hyderabad, Kolkata | Overall Relevant Exp: 6+ years Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, is the right place for you to explore limitless possibilities. As a part of our practice, you will help organizations reimagine and transform their supply chains for tomorrow"with a positive impact on the business, society and the planet. Together, let's innovate, build competitive advantage, and improve business, and societal outcomes, in an ever-changing, ever-challenging world. Help us make supply chains work better, faster, and be more resilient, with the following initiatives: Be the Business/Process Architect to lead whiteboarding sessions with senior business stakeholders. Have experience in Business Architecture Framing with help of Operating Model Design, Value Chain Analysis, Customer Journey Mapping, Business Capability Modelling etc. Be adept in Process Discovery and/or Improvement initiatives . Lead the creation of assets, accelerators, use case creation and enhancement Lead business development initiatives and solutioning for RFP response Demonstrate leadership qualities and the ability to solve complex business problems Bring your best skills forward to excel in the role: Strong analytical skills to reach clear-cut, methodical solutions Ability to solve complex business problems and deliver client delight Excellent communication, interpersonal and presentation skills Cross-cultural competence with an ability to thrive in a dynamic environment Strong team-management skills Read more about us. Your experience counts! MBA is preferred 6+ years of experience with understanding of business process management Proven track record with marquee BPM tools like ARIS , Blueworks, Signavio and/or market leaders in architecture space e.g. LeanIX, BiZZdesign, Alfabet etc. Conceptual understanding of as-is processes around Procure to Pay, Order to Cash, Record to Report, Hire to Retire etc. and ability to design to-be process Demonstrate in-depth knowledge of industry trends , ERP/CRM platform transformation journey , new technologies, and tools. Experience with lean six sigma projects and/or training/certification will be a plus Strong communication skills, especially around breaking down complex structures into digestible and relevant points for a diverse set of clients and colleagues, at all levels Qualifications Your experience counts! MBA is preferred 6+ years of experience with understanding of business process management Proven track record with marquee BPM tools like ARIS , Blueworks, Signavio and/or market leaders in architecture space e.g. LeanIX, BiZZdesign, Alfabet etc. Conceptual understanding of as-is processes around Procure to Pay, Order to Cash, Record to Report, Hire to Retire etc. and ability to design to-be process Demonstrate in-depth knowledge of industry trends , ERP/CRM platform transformation journey , new technologies, and tools. Experience with lean six sigma projects and/or training/certification will be a plus Strong communication skills, especially around breaking down complex structures into digestible and relevant points for a diverse set of clients and colleagues, at all levels

SAP ISU Utilities Find endless opportunities to solve our clients toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: Utilities, Capability Network Areas of Work: SAP ISU device management Level: 10 | Location: Pune | Years of Exp: 3-4 years Explore an Exciting Career at Accenture If you are looking for a career with unparalleled global impact, then Accenture invites you to learn more about our rapidly expanding Capability Network. Over 3,000 management consulting and strategy professionals work in the Capability Network at Accenture. Based in a network of prominent locations, Capability Network professionals specialize in providing cutting-edge Industry and Functional expertise and leveraging the power of Accenture to bring measurable value to our clients worldwide. Join the Capability Network and always have the backing of the established brand of Accenture to deliver large scale transformational change. Grow your career and experience a stimulating, fast-paced environment working with prestigious clients on diverse projects to solve significant business challenges. You will deliver lasting impact as you work as part of a highly specialized team, combining overseas client-site work with opportunities based locally, and contribute to high performance through continuous collaboration and knowledge sharing. For more information visit . About The Role : Job Title:SAP ISU DM Consultant 3-10 years experience in SAP ISU device management implementation projects through all phases of the project lifecycle, such as project planning & scoping, blueprinting, realization, data mapping & conversion, integration & user acceptance testing, go-live Capability to understand clients business needs, propose the appropriate consultancy offering and be part of the delivery team Must have good understanding of device business process flow from Planning to Retirement of devices, configuration of SAP ISU, meter to cash process. Must have at least 2 Projects of SAP IS-U implementation in Utilities - Demonstrated strong knowledge about Utility sector process and requirements and experienced in DM implementation Integration of ISU with other R3 modules MM, PM Bring your best skills forward to excel in the role: Utilities retail and customer services process & domain expertise Expertise in one or more CRM platforms such as SAP C4C/ Salesforce/ Oracle CX in areas like Services, Sales & Marketing Good Understanding of CRM integration with Utilities systems such IVR/CTI, CIS, MDM, Outage Management etc. Would be advantageous but not mandatory:CRM certification (Salesforce/SAP CRM/Oracle CX) Qualifications Your experience counts! Full Time Graduation Strong communication skills, demonstrating skills in sharing and explaining complex concepts, creative and pro-active thinking, and situational adaptation of these skills Preferred to have worked on client facing roles and basic ABAP/debugging skills. Understanding of AMI offerings of SAP ISU DM. Experience in Utilities and its business process is a must Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.