110 Crm Analytics Jobs - Page 3

Skill required: Marketing Operations - Adobe Campaign Classic Designation: Campaign Management Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/design Adobe Campaign uses customer data to create, coordinate, and deliver dynamic campaigns through email, mobile, offline channels etc. The CRM Team Lead is responsible for overseeing and managing multiple CRM teams, ensuring that all CRM activities meet high standards of quality and efficiency. You will be accountable for the successful execution of CRM campaigns, ensuring adherence to Service Level Agreements (SLAs), and driving continuous improvement across various CRM teams. As a key leader, you will collaborate with senior management, cross-functional teams, and external stakeholders to enhance CRM strategies, streamline processes, and deliver exceptional customer experiences. What are we looking for CRM Expertise:Proven experience in CRM management, with a deep understanding of CRM platforms and tools.Leadership:Strong leadership and team management skills, with a track record of successfully leading and developing high-performing teams.SLA Management:Experience in managing SLAs and ensuring compliance with service standards.Quality Assurance:Ability to implement and enforce quality assurance practices across CRM operations.Data Management:Expertise in data management and segmentation strategies to drive effective CRM campaigns.Process Improvement:Demonstrated ability to drive continuous improvement and optimize CRM processes.Communication:Excellent communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.Technical Skills: Familiarity with CRM technologies and platforms, including Salesforce, HubSpot, or similar.Analytical Skills: Advanced data analysis skills to interpret CRM performance metrics and make data-driven recommendations.Digital Marketing:Understanding of digital marketing strategies and their integration with CRM efforts.Project Management:Experience in project management and the ability to manage multiple projects simultaneously. Roles and Responsibilities: Team Leadership:Lead, mentor, and manage multiple CRM teams, ensuring alignment with organizational goals and CRM strategies.Provide guidance and support to team members, facilitating professional development and addressing performance issues.Campaign skills:Hands on experience on Figma, HTML5, CSS3, Javascript to lead different CRM teamKnowledge on email simulator Litmus, Email on Acid etc would be desiredKnowledge on Adobe platforms to support Developers and QCCampaign Oversight:Oversee the planning, execution, and optimization of CRM campaigns across various channels, including email, SMS, push notifications etcEnsure campaigns are executed in line with defined SLAs, including timelines, quality standards, and performance metrics.SLA Management:Monitor and ensure compliance with SLAs for campaign execution, issue resolution, and overall CRM operations.Develop and implement processes to track and report on SLA adherence, identifying and addressing any deviations promptly.Quality Assurance:Implement and enforce quality assurance practices across all CRM teams to ensure accuracy and effectiveness of campaign setups and data management.Conduct regular reviews and audits of campaign processes and outputs to maintain high standards of quality.Data Management:Oversee data hygiene and management practices, ensuring the integrity and accuracy of CRM data.Implement best practices for data segmentation, targeting, and personalization to optimize campaign effectiveness.Process Improvement:Drive continuous improvement initiatives to enhance CRM processes, tools, and strategies.Stay updated with the latest CRM technologies and industry trends to recommend and implement best practices.Collaboration and Communication:Collaborate with marketing, sales, and IT teams to align CRM strategies with broader business objectives and ensure seamless integration of CRM efforts.Maintain effective communication with stakeholders, providing regular updates on CRM performance, challenges, and opportunities.Performance Reporting:Develop and maintain comprehensive reports on CRM campaign performance, SLA adherence, and team productivity.Analyze performance data to identify trends, insights, and areas for improvement.Compliance and Best Practices:Ensure that all CRM activities adhere to legal and regulatory requirements, including data privacy and anti-spam laws.Promote and enforce best practices for CRM operations and customer engagement. Qualification Any Graduation

Position Summary : The Business Development Manager is responsible for driving revenue growth by identifying, developing, and closing new business opportunities. Acting as a strategic partner between sales, marketing, and product teams, the BDM will manage the entire sales cycle—from prospecting to negotiation and closing—while also nurturing long-term relationships with clients. This role requires a proactive, results-driven professional who is skilled in solution selling, market analysis, and strategic planning. Key Roles & Responsibilities: Strategic Business Development Develop and implement growth strategies to target key markets and verticals. Identify and pursue new business opportunities through networking, cold outreach, referrals, and inbound leads. Analyze market trends and competitor activities to inform business strategy. Sales Execution Own and manage the full sales cycle: prospecting, pitching, negotiating, and closing deals. Build strong relationships with decision-makers across industries and present tailored business solutions. Create proposals, RFP responses, and sales presentations aligned with client needs. Client Relationship Management Develop long-term partnerships with new and existing clients, ensuring ongoing satisfaction and retention. Act as a point of contact for escalations, ensuring issues are resolved efficiently and professionally. Maintain a customer-centric approach, aligning solutions to client pain points and objectives. Team Collaboration & Reporting Collaborate with marketing to align outreach campaigns and lead generation initiatives. Work closely with internal teams (e.g., Product, Operations, Customer Success) to deliver seamless solutions. Maintain up-to-date records in CRM systems (e.g., Salesforce) and generate regular sales reports and forecasts. Leadership & Mentorship Mentor junior team members such as BDRs and SDRs, helping to develop their sales and outreach skills. Contribute to refining internal processes to improve lead conversion and sales effectiveness. Required Skills & Qualifications: Proven experience (5+ years) in B2B sales, business development, or a related role. Strong track record of meeting or exceeding revenue targets. Exceptional communication, negotiation, and interpersonal skills. Proficiency in CRM platforms (e.g., Salesforce, HubSpot) and sales enablement tools (e.g., LinkedIn Sales Navigator, ZoomInfo). Ability to manage multiple complex deals simultaneously in a fast-paced environment. Strategic thinker with strong problem-solving and analytical abilities. Master's degree in business, Marketing, or a related field; MBA is a plus. Preferred Qualities: Entrepreneurial mindset with a passion for growth and innovation. Experience selling SaaS, consulting services, or technology solutions. Understanding of industry-specific sales cycles and buyer behavior. Familiarity with inbound/outbound sales methodologies (e.g., SPIN, MEDDIC, Challenger Sale).

Position Summary : The Business Development Manager is responsible for driving revenue growth by identifying, developing, and closing new business opportunities. Acting as a strategic partner between sales, marketing, and product teams, the BDM will manage the entire sales cycle—from prospecting to negotiation and closing—while also nurturing long-term relationships with clients. This role requires a proactive, results-driven professional who is skilled in solution selling, market analysis, and strategic planning. Key Roles & Responsibilities: Strategic Business Development Develop and implement growth strategies to target key markets and verticals. Identify and pursue new business opportunities through networking, cold outreach, referrals, and inbound leads. Analyze market trends and competitor activities to inform business strategy. Sales Execution Own and manage the full sales cycle: prospecting, pitching, negotiating, and closing deals. Build strong relationships with decision-makers across industries and present tailored business solutions. Create proposals, RFP responses, and sales presentations aligned with client needs. Client Relationship Management Develop long-term partnerships with new and existing clients, ensuring ongoing satisfaction and retention. Act as a point of contact for escalations, ensuring issues are resolved efficiently and professionally. Maintain a customer-centric approach, aligning solutions to client pain points and objectives. Team Collaboration & Reporting Collaborate with marketing to align outreach campaigns and lead generation initiatives. Work closely with internal teams (e.g., Product, Operations, Customer Success) to deliver seamless solutions. Maintain up-to-date records in CRM systems (e.g., Salesforce) and generate regular sales reports and forecasts. Leadership & Mentorship Mentor junior team members such as BDRs and SDRs, helping to develop their sales and outreach skills. Contribute to refining internal processes to improve lead conversion and sales effectiveness. Required Skills & Qualifications: Proven experience (5–7 years) in B2B sales, business development, or a related role. Strong track record of meeting or exceeding revenue targets. Exceptional communication, negotiation, and interpersonal skills. Proficiency in CRM platforms (e.g., Salesforce, HubSpot) and sales enablement tools (e.g., LinkedIn Sales Navigator, ZoomInfo). Ability to manage multiple complex deals simultaneously in a fast-paced environment. Strategic thinker with strong problem-solving and analytical abilities. Master's degree in business, Marketing, or a related field; MBA is a plus. Preferred Qualities: Entrepreneurial mindset with a passion for growth and innovation. Experience selling SaaS, consulting services, or technology solutions. Understanding of industry-specific sales cycles and buyer behavior. Familiarity with inbound/outbound sales methodologies (e.g., SPIN, MEDDIC, Challenger Sale).

Role Overview: Were looking for a Data Analyst with 3+ years experience in financial services analytics. Youll partner with Product, Sales, and Customer Success teams to deliver insights, answer customer data questions, and drive continuous improvement in our lead-to-conversion CRM. Key Responsibilities: Data Analysis & Reporting: Develop and maintain dashboards and reports (using SQL & BI tools) to track lead engagement, pipeline velocity, conversion rates, and other KPIs. Customer Support: Respond to customer queries and requests, troubleshoot data issues, and deliver ad-hoc analyses that address client needs. SQL & Scripting: Write, optimise, and document complex SQL queries; use Python or R for data manipulation and basic statistical analysis. Insights & Recommendations: Analyse and track customer and product usage trends. Translate customer business insight requests to technical data requirements. Collaboration: Work with Engineering and Data Engineering teams to ensure data accuracy; translate business questions into technical requirements. Required Qualifications: 3+ years in a data analyst role, ideally in banking, mortgage, or financial services. Strong SQL skills and experience with BI tools (Tableau, Power BI, or Metabase). Proficiency in Python or R for data analysis. Customer-facing experience: clear communication, responsiveness, and empathy. Solid understanding of statistical methods and A/B testing. Preferred: Experience with CRM SaaS or lead management platforms. Familiarity with cloud data lake and warehouse architectures and tools.

Experience : 6.00 + years Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Must have skills required: CRM platforms, landing page testing, Google Ads, Meta Ads, Digital Strategy, digital consulting, Client Management, performance marketing strategy Uplers is Looking for: We're looking for a highly experienced Performance Marketing Strategist who has a proven track record of delivering growth across global eCommerce, B2B, and B2C brands. Youll work closely with international clients and internal stakeholders to design, execute, and scale high-performing digital campaigns. Your strategic thinking, hands-on expertise, and ability to turn insights into actions will be key in driving ROI and business success. Key Responsibilities: Own end-to-end strategy, execution, and optimization of performance marketing campaigns across Google Ads, Meta Ads, and more. Manage budgets ranging from high-scale media spends to lean campaign allocations with equal efficiency. Collaborate with global clients for campaign planning, goal-setting, and performance analysis. Build and maintain dashboards using Looker Studio, Supermetrics, and GA4 for real-time reporting and insights. Identify growth opportunities and recommend automation workflows (Zapier, scripts, etc.) to improve campaign efficiency. Lead performance audits, conversion tracking setups, and cross-channel attribution modeling. Stay ahead of platform changes, industry trends, and AI-driven tools for continuous performance enhancement. Requirements: 6+ years of hands-on experience in Performance/Digital Marketing (agency or brand side). Proven track record of managing global and international campaigns (e.g., US, UK, Australia, MEA). Strong command over Google Ads (Search, Display, Shopping, Performance Max). In-depth knowledge of Meta Ads (Facebook, Instagram) structure, testing, and scaling. Proficient in Looker Studio, Supermetrics, and Google Analytics 4. Experience using Zapier or similar tools for automation and workflow setup. Advanced Excel/Google Sheets for reporting, data analysis, and pivoting insights. Strong analytical mindset with problem-solving, critical thinking, and optimization skills. Excellent verbal and written communication skills in English client-facing experience is a must. Nice-to-Have: Experience in managing campaigns for D2C/eCommerce, SaaS, and B2B businesses. Familiarity with conversion rate optimization (CRO), landing page testing, and remarketing. Exposure to CRM platforms and email marketing automation tools. Worked with or within global agencies or multi-market clients.

Job Title: Quality Analyst Healthcare Voice Process Location: Bangalore, India Job Type: Full-Time Shift: Fixed Night Shifts We are looking for a detail-oriented and analytical Quality Analyst (QA) to join our healthcare contact center team in Bangalore The QA will be responsible for monitoring and evaluating the performance of agents to ensure they meet quality standards, compliance requirements, and client expectations This role is ideal for candidates with experience in healthcare voice processes and a keen eye for detail In This Role You Will Monitor and evaluate live or recorded calls to ensure adherence to quality standards, scripts, and compliance protocols Identify gaps in agent performance and provide actionable feedback to improve communication, problem-solving, and customer service skills Conduct quality calibration sessions with team leaders, trainers, and operations to align on quality expectations Prepare detailed reports and dashboards on agent performance, quality scores, and common issues Collaborate with trainers and team leaders to design and implement corrective action plans for underperforming agents Ensure compliance with client-specific guidelines, HIPAA regulations, and company policies Analyse call trends and customer feedback to identify training needs and process improvement opportunities Assist in developing quality standards and guidelines to enhance service delivery and customer satisfaction We Are Looking For Someone Who Has Education: Graduate in any discipline Experience: 1-2 years of experience as a Quality Analyst in a healthcare voice process or BPO environment Strong understanding of healthcare processes, claims, and customer service metrics Excellent verbal and written communication skills Strong analytical skills with the ability to identify trends and recommend solutions Proficiency in using quality monitoring tools, CRM platforms, and MS Office applications Comfortable working fixed night shifts to align with international client requirements Quality monitoring and evaluation Communication and feedback delivery Analytical and problem-solving abilities Attention to detail and accuracy Collaboration and teamwork Time management and organization Why join our ResultsCX team Competitive salary package Transport facility for night shifts Health insurance and other employee benefits Opportunities for career growth and skill enhancement Supportive and dynamic work environment About ResultsCX ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs ResultsCXs 30+-year track record for reimagining the customer experience to meet consumersevolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law

Years of experience: 8+ years No of interviews: 2 (1 internal and 1 client interview) Must have: Tableau plus CRM analytics Data Analytics: CRMA (2) Primary Responsibility: Must have Apollo is searching for a hands-on business-focused technology lead. The ideal candidate will have functional knowledge in Sales and Marketing processes and core data engineering technologies such as databases, BI, Alteryx and Tableau tools. The individual will work closely and partner with global sales enablement, analytics client management, operations, and finance teams to deliver on projects that provide the capabilities defined in the target operating model. Strong database management skills Alteryx, DBT, Tableau & CRM Analytics. Build/maintain data analytics & intelligence capabilities, support management of data & analytics ecosystem. Build data intelligence solutions including data quality tools, data on demand, executive reports/dashboards. Collaborating extensively with clients to gain a deep understanding of their data requirements and translating them into robust technical solutions. Provide support throughout the product & platform enhancement lifecycle, manage user queries. Secondary Responsibility: Good to have Database management skills Snowflake/ Redshift / Bigquery/SQL/Oracle, Python & DBT Cloud infra e.g. ADLS & ADF or S3 & Glue or Airflow or Databricks etc. Relational and dimensional data modeling. Top-notch lead engineering talent with 7+ years of experience building and managing data related solutions preferably in financial industry. Designing and developing efficient data ingestion processes, data models, and data pipelines leveraging the power of Snowflake/ Redshift / Bigquery Implementing end-to-end ETL/ELT workflows to seamlessly extract, transform, and load data into Snowflake/ Redshift / Bigquery Conducting thorough data quality assessments and implementing effective data governance best practices.

Primary Responsibilities As a AI/ML Engineer, Candidate will be responsible for creating machine learning models and retraining systems The ideal candidate will work closely with AI Architects, Cloud Engineers, and a CRM Development Team, such as Salesforce Role will involve working with GenAI models like Gemini, GPT4, and others, as well as traditional machine learning models from the NLP/Deep Learning discipline A key part of role will be evaluating models and maintaining ethical responsibilities They must be able to work collaboratively with a diverse team and have a solution-oriented mindset Collaborate with AI Architects, Cloud Engineers, and a CRM Development Team to design and implement machine learning models and systems Work with GenAI models like Gemini, GPT4, as well as traditional machine learning models from the NLP/Deep Learning discipline Retrain existing models and systems to ensure their accuracy and efficiency Evaluate machine learning models and ensure they adhere to ethical standards Stay current with the latest trends and technologies in machine learning and artificial intelligence Provide technical support and guidance to the development team on machine learning-related issues Troubleshoot any issues related to the machine learning systems and conduct regular system tests to ensure their functionality and efficiency Document all procedures and systems related to the machine learning infrastructure for future reference and audits Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Graduate degree or equivalent experience 4 year bachelor’s degree in Computer Science / Information Technology / Computer Engineering from a recognized university or equivalent experience 7+ years of experience in Java 3+ years of experience in Spring Boot & Microservices 1+ years of experience in AI ML Proven experience as a Machine Learning Engineer or similar role in the industry Experience working with AI technologies and cloud platforms (Google Cloud Platform, GCP) Solid knowledge of GenAI models like Gemini, GPT4, and traditional machine learning models from the NLP/Deep Learning discipline Proven excellent problem-solving and troubleshooting skills. Ability to work collaboratively with a diverse team of engineers, architects, and developers Tech-savvy professional with an in-depth understanding of machine learning models and technologies Solid commitment to maintaining ethical standards in their work Preferred Qualifications: Machine Learning certifications Experience in a Healthcare Payer enterprise Experience in training team members on machine learning technologies and applications Proficient in CRM platforms, such as Salesforce Knowledge of data privacy regulations and practices Solid communication and project management skills At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission. #Nic External Candidate Application Internal Employee Application

Job Description: CRM Analyst/Growth Associate - New Product Initiatives About Lokal Access & Empowerment for Bharat through AI and Local Language Internet Lokal is Indias largest regional content and services platform, built for the 500 million+ internet users from tier 2+ towns. Founded by IIT alumni, Lokal started in 2018 to address the lack of relevant local content and now goes beyond content to solve real, everyday problems of Bharat. Growing as a house of apps, Lokal is evolving into an AI-driven discovery and access platformconnecting users in tier 2+ India with the experts, tools, and knowledge they’ve historically lacked access to: Lokal Matrimony – Location-based matchmaking apps focused on hyperlocal compatibility Lokal Jobs – Hyperlocal job discovery platform connecting blue- and grey-collar workers with nearby opportunities GyanTV – Skill-based learning in regional languages (stocks, photography, small business & more) Dostt – Make new friends through voice chats, games, and real, authentic conversations Eaze – A safe space to explore emotional well-being via community-driven support AstroLokal – Instant access to trusted astrologers through audio and chat And more – 10+ new apps in testing & exploration across agricultural advisory, legal advisory, financial guidance, and AI-powered personal assistants Role: CRM Analyst - New Product Initiatives Location: Bengaluru Key Responsibilities: Customer Insights and Segmentation: Analyze customer behavior and engagement patterns across Lokal’s suite of apps. Segment the customer base effectively to deliver personalized and targeted communication. CRM Campaign Execution: Craft engaging, localized, and AI-assisted notification copy tailored to diverse user groups. Execute and manage communication campaigns through MoEngage/CleverTap. A/B Testing and Optimization: Develop and run robust A/B tests on CRM platforms to identify messaging and notification strategies that drive optimal engagement. Analyze test results to determine effective strategies and scale successful campaigns to broader audiences. Performance Metrics & Reporting: Own and consistently meet targets for CTR, conversions, engagement, and retention metrics. Provide clear, insightful reports and actionable recommendations to the product and marketing teams. Collaboration: Work closely with product, analytics, marketing, and technology teams to align CRM activities with overall business goals and new product launches. Qualifications & Skills: Bachelor’s degree or equivalent experience. 1-3 years experience in CRM, email marketing, or mobile notification management, preferably within consumer technology or mobile apps. Proficiency with MoEngage, CleverTap, or similar CRM automation tools. Demonstrable experience with A/B testing, data-driven decision-making, and analytical thinking. Excellent communication skills, with an ability to write clear and compelling copy. Familiarity with AI-based writing tools and comfort in leveraging AI for optimizing messaging. Passionate about enhancing user engagement through data-driven CRM strategies. Why Join Lokal: Work with a fast-growing, impact-driven company empowering millions in Bharat. Collaborate with experienced IIT alumni and industry leaders. Opportunity to directly influence user engagement and growth through innovative CRM strategies. Be part of a dynamic, supportive, and innovation-focused team culture. If you are passionate about user engagement, data-driven marketing, and making a meaningful difference for Bharat, we look forward to hearing from you!

The ideal candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The role enables to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Senior Process Manager Roles and responsibilities: Understand the business model on why things are the way they are, ask relevant questions and get them clarified. Breakdown complex problems in small solvable components, to be able to identify problem areas in each component. Conduct cost/benefit analysis and feasibility studies for proposed projects to aid in decision-making. Facilitate the implementation of new or improved business processes and systems. Coordinate with business stakeholders to identify gaps in data, processes and suggest process improvements. Understand and follow the project roadmap, plan data availability and coordinate with the execution team to ensure a successful execution of projects. Prescribe suitable solutions with an understanding in limitations of toolsets and available data. Manage procurement of data from various sources and perform data audits. Fetch and analyze data from disparate sources and drive meaningful insights. Provide recommendations on the business rules for effective campaign targeting. Interpret analytical results and provide insights; present key findings and recommended next steps to clients. Develop tangible analytical projects; communicate project details to clients and internal delivery team via written documents and presentations, in forms of specifications, diagrams, and data/process models. Audit deliverables ensuring accuracy by critically examining the data and reports against requirements. Collaborate on regional/global analytic initiatives and localize inputs for country campaign practices. Actively work on audience targeting insights, optimize campaigns and improve comm governance. Technical and Functional Skills: Must Have BS/BA degree or equivalent professional experience required Degree. Minimum 8-10 years of professional experience in advanced analytics for a Fortune 500-scale company or a prominent consulting organization. Experience inData Extraction tools, Advanced Excel, CRM Analytics, Campaign Marketing, and Analytics knowledge - Campaign Analytics. Strong in numerical and analytical skills. Strong in Advanced Excel (prior experience with Google sheets is an added plus) Strong analytical and storytelling skills; ability to derive relevant insights from large reports and piles of disparate data. Comfortable working autonomously with broad guidelines. Passion for data andanalytics for marketing and eagerness to learn. Excellent communications skills, both written and spoken; ability to explain complex technical concepts in plain English. Ability to manage multiple priorities and projects, aligning teams to project timelines and ensuring quality of deliverables. Work with business teams to identify business use cases and develop solutions to meet these needs using analytical approaches. Manage regular reporting and ad-hoc data extract from other departments. Knowledge on analyzing digital campaigns and the tools/technologies of performance marketing. Experience with Google sheet/Excel. Good To Have Hands-on experience in digital marketing and/or 1:1 marketing in any channel; expert level knowledge in database marketing and CRM. Working knowledge in data visualization tools (Tableau, QlikView, etc.). Working knowledge of analytical/statistical techniques. Experience in Hadoop environment Hive, Presto is a plus. Experience in Python/R. Previous consulting experience is a definite plus.

The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. Senior Process Manager Roles and responsibilities: Understand the business model on why things are the way they are, ask relevant questions and get them clarified. Breakdown complex problems in small solvable components, to be able to identify problem areas in each component. Conduct cost/benefit analysis and feasibility studies for proposed projects to aid in decision-making. Facilitate the implementation of new or improved business processes and systems. Coordinate with business stakeholders to identify gaps in data, processes and suggest process improvements. Understand and follow the project roadmap, plan data availability and coordinate with the execution team to ensure a successful execution of projects. Prescribe suitable solutions with an understanding in limitations of toolsets and available data. Manage procurement of data from various sources and perform data audits. Fetch and analyze data from disparate sources and drive meaningful insights. Provide recommendations on the business rules for effective campaign targeting. Interpret analytical results and provide insights; present key findings and recommended next steps to clients. Develop tangible analytical projects; communicate project details to clients and internal delivery team via written documents and presentations, in forms of specifications, diagrams, and data/process models. Audit deliverables ensuring accuracy by critically examining the data and reports against requirements. Collaborate on regional/global analytic initiatives and localize inputs for country campaign practices. Actively work on audience targeting insights, optimize campaigns and improve comm governance. Technical and Functional Skills: Must Have BS/BA degree or equivalent professional experience required Degree. Minimum 7+ years of professional experience in advanced analytics for a Fortune 500-scale company or a prominent consulting organization. Experience inData Extraction tools, Advanced Excel, CRM Analytics, Campaign Marketing, and Analytics knowledge Campaign Analytics. Strong in numerical and analytical skills. Strong in Advanced Excel (prior experience with Google sheets is an added plus) Strong analytical and storytelling skills; ability to derive relevant insights from large reports and piles of disparate data. Comfortable working autonomously with broad guidelines. Passion for data andanalytics for marketing and eagerness to learn. Excellent communications skills, both written and spoken; ability to explain complex technical concepts in plain English. Ability to manage multiple priorities and projects, aligning teams to project timelines and ensuring quality of deliverables. Work with business teams to identify business use cases and develop solutions to meet these needs using analytical approaches. Manage regular reporting and ad-hoc data extract from other departments. Knowledge on analyzing digital campaigns and the tools/technologies of performance marketing. Experience with Google sheet/Excel. Good To Have Hands-on experience in digital marketing and/or 1:1 marketing in any channel; expert level knowledge in database marketing and CRM. Working knowledge in data visualization tools (Tableau, QlikView, etc.). Working knowledge of analytical/statistical techniques. Experience in Hadoop environment Hive, Presto is a plus. Experience in Python/R. Previous consulting experience is a definite plus.

The ideal candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The role enables to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Senior Process Manager Roles and responsibilities: Understand the business model on why things are the way they are, ask relevant questions and get them clarified. Breakdown complex problems in small solvable components, to be able to identify problem areas in each component. Conduct cost/benefit analysis and feasibility studies for proposed projects to aid in decision-making. Facilitate the implementation of new or improved business processes and systems. Coordinate with business stakeholders to identify gaps in data, processes and suggest process improvements. Understand and follow the project roadmap, plan data availability and coordinate with the execution team to ensure a successful execution of projects. Prescribe suitable solutions with an understanding in limitations of toolsets and available data. Manage procurement of data from various sources and perform data audits. Fetch and analyze data from disparate sources and drive meaningful insights. Provide recommendations on the business rules for effective campaign targeting. Interpret analytical results and provide insights; present key findings and recommended next steps to clients. Develop tangible analytical projects; communicate project details to clients and internal delivery team via written documents and presentations, in forms of specifications, diagrams, and data/process models. Audit deliverables ensuring accuracy by critically examining the data and reports against requirements. Collaborate on regional/global analytic initiatives and localize inputs for country campaign practices. Actively work on audience targeting insights, optimize campaigns and improve comm governance. Technical and Functional Skills: Must Have BS/BA degree or equivalent professional experience required Degree. Minimum 8-10 years of professional experience in advanced analytics for a Fortune 500-scale company or a prominent consulting organization . Experience in Data Extraction tools, A dvanced Excel, CRM Analytics, Campaign Marketing, and Analytics knowledge - Campaign Analytics . Strong in numerical and analytical skills. Strong in Advanced Excel (prior experience with Google sheets is an added plus) Strong analytical and storytelling skills; ability to derive relevant insights from large reports and piles of disparate data. Comfortable working autonomously with broad guidelines. Passion for data andanalytics for marketing and eagerness to learn. Excellent communications skills, both written and spoken; ability to explain complex technical concepts in plain English. Ability to manage multiple priorities and projects, aligning teams to project timelines and ensuring quality of deliverables. Work with business teams to identify business use cases and develop solutions to meet these needs using analytical approaches. Manage regular reporting and ad-hoc data extract from other departments. Knowledge on analyzing digital campaigns and the tools/technologies of performance marketing. Experience with Google sheet/Excel. Good To Have Hands-on experience in digital marketing and/or 1:1 marketing in any channel; expert level knowledge in database marketing and CRM. Working knowledge in data visualization tools (Tableau, QlikView, etc.). Working knowledge of analytical/statistical techniques. Experience in Hadoop environment Hive, Presto is a plus. Experience in Python/R. Previous consulting experience is a definite plus.

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Process Manager Role and responsibilities: Understand the business model on why things are the way they are, ask relevant questions and get them clarified Breakdown complex problems in small solvable components, to be able to identify problem areas in each component Conduct cost/benefit analysis and feasibility studies for proposed projects to aid in decision-making Facilitate the implementation of new or improved business processes and systems Coordinate with business stakeholders to identify gaps in data, processes and suggest process improvements Understand and follow the project roadmap, plan data availability and coordinate with the execution team to ensure a successful execution of projects Prescribe suitable solutions with an understanding in limitations of toolsets and available data Fetch and analyze data from disparate sources and drive meaningful insights Provide recommendations on the business rules for effective campaign targeting Interpret analytical results and provide insights; present key findings and recommended next steps to clients Develop tangible analytical projects; communicate project details to clients and internal delivery team via written documents and presentations, in forms of specifications, diagrams, and data/process models Audit deliverables ensuring accuracy by critically examining the data and reports against requirements Collaborate on regional/global analytic initiatives and localize inputs for country campaign practices Actively work on audience targeting insights, optimize campaigns and improve comm governance Technical and Functional Skills: B Tech / BE / BSc / MBA degree or equivalent professionalDegreewith 10+ years of experience in marketing analytics or performance marketing professional experience in advanced analytics for a Fortune 500-scale company or a prominent consulting organization Reporting - Data Extraction tools, Advanced Excel, CRM Analytics, Campaign Performance Marketing, Analytics knowledge Campaign Analytics Strong in numerical and analytical skills. Strong in Advanced Excel (prior experience with Google sheets is an added plus) 10 years of relevant experience in analytical and storytelling skills; ability to derive relevant insights from large reports and piles of disparate data Very Strong in SQL execution Advanced knowledge in using Power Bi reporting tool Experience in marketing analytics or performance marketing, concepts around campaign operations shall be clear like how does a paid media marketing works, campaigns acquisition, reactivations, cross-selling, brand awareness, measure and optimize the campaigns etc., Comfortable working autonomously with broad guidelines Passion for data andanalytics for marketing and eagerness to learn Excellent communications skills, both written and spoken; ability to explain complex technical concepts in plain English Ability to manage multiple priorities and projects, aligning teams to project timelines and ensuring quality of deliverables Work with business teams to identify business use cases and develop solutions to meet these needs using analytical approaches Manage regular reporting and ad-hoc data extract from other departments. Knowledge on analyzing digital campaigns and the tools/technologies of performance marketing Experience with Google sheet/Excel Hands-on experience in digital marketing and/or 1:1 marketing in any channel; expert level knowledge in campaign performance marketing and CRM MMM, A/B testing, attribution modeling is a plus Working knowledge of analytical/statistical techniques Experience in Hadoop environment Hive, Presto is a plus Experience in Python/R

Skill required: Marketing Operations - Campaign Management Designation: Campaign Management Associate Qualifications: Any Graduation Years of Experience: 1 to 3 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The CRM Advisor will be responsible for managing Clients customer relationship management (CRM) systems and initiatives, ensuring the effective use of customer data to drive engagement, retention, and growth. This role will play a key part in the development and execution of CRM strategies that enhance customer experiences, foster long-term loyalty, and maximize customer value. The CRM Advisor will collaborate with multiple internal teams, leveraging data and insights to ensure that Clients CRM tools and processes deliver measurable results aligned with the companys business goals.Role requires Digital Marketing Ads & Promotion creation/designCampaign Management focuses on planning, executing, tracking and analysis of direct marketing campaigns. The team is responsible for the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result. The team is accountable for analyzing the effectiveness of marketing campaigns using ROI calculations. The role may require for you to have a good understanding of digital marketing, email marketing and technologies like Salesforce Marketing Cloud, Salesforce CRM, Salesforce Automation studio, Google DV360 and Responsys. What are we looking for CRM Systems ExpertiseGood understanding of CRM platforms such as Salesforce, Adobe Campaign, Dot Digital to manage customer relationships and deliver targeted campaigns.Data Management & AnalyticsStrong ability to manage and analyze customer data to derive insights and inform strategic decisions. Familiarity with tools like Excel, Google Analytics, or Tableau for reporting and analysis.Customer SegmentationAbility to analyze customer data and create actionable customer segments for targeted communications, leveraging analytics and insights to personalize engagement.Marketing AutomationKnowledge of marketing automation platforms to streamline customer interactions and campaigns across channels (email, SMS, etc.).Integration & Data Flow ManagementFamiliarity with integrating CRM tools with other business systems (e.g., marketing platforms, sales systems) to enable seamless data flow and customer experience.Customer-Centric ApproachStrong focus on understanding and anticipating customer needs, using CRM tools to deliver personalized, relevant customer experiences.Analytical ThinkingAbility to analyze data and identify trends, insights, and opportunities for CRM improvements and business growth.Project ManagementExcellent organizational and time management skills, with the ability to manage multiple projects simultaneously, ensuring delivery on time and within scope.Collaboration & CommunicationStrong interpersonal and communication skills, capable of working cross-functionally with diverse teams and engaging stakeholders effectively.Problem-SolvingProactive in identifying challenges in CRM processes or customer interactions, developing effective solutions to enhance performance.Attention to DetailHigh attention to detail in managing customer data and executing campaigns to ensure accuracy and quality in all CRM-related activities. Roles and Responsibilities: CRM Strategy Development and ImplementationDevelop and execute CRM strategies to enhance customer engagement, drive retention, and support business objectives. Collaborate with marketing, sales, and digital teams to align CRM efforts with overall customer experience strategies.CRM System ManagementOversee the configuration, management, and optimization of Clients CRM systems (e.g., Salesforce, Dynamics 365), ensuring the systems are fully utilized to meet customer and business needs. Troubleshoot issues and work with IT to resolve technical challenges.Customer Data ManagementEnsure data quality and integrity by implementing best practices for customer data collection, segmentation, and enrichment. Maintain a customer database that allows for targeted, personalized marketing and communication strategies.Campaign Planning and ExecutionLead the creation and execution of CRM campaigns, including email, SMS, loyalty programs, and push notifications, ensuring they are aligned with business objectives and customer preferences.Performance Monitoring and ReportingTrack the effectiveness of CRM campaigns through key performance indicators (KPIs), such as customer retention rates, engagement levels, and ROI. Provide regular reports to senior leadership on campaign results and customer insights.Collaboration Across FunctionsWork closely with marketing, digital, sales, and customer service teams to ensure CRM strategies are integrated across all touchpoints and deliver a consistent and exceptional customer experience.Continuous ImprovementStay up to date with industry best practices, CRM trends, and technological advancements. Recommend improvements to Clients CRM strategies, tools, and processes based on market research and customer feedback. Qualification Any Graduation

JR: R00213657 Experience: 8-10Years Educational Qualification: Any Degree --------------------------------------------------------------------- Job Title - GN Industry - Utility SAP DM Consultant Management Level: 9-Team Lead/Consultant Location: Gurugram, DDC1A, NonSTPI Must-have skills: Marketing Strategies Good to have skills: Strong problem-solving skills, adaptability to changing business needs, and expertise in cross-functional collaboration. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Manage business operations, drive performance optimization, and lead cross-functional teams to achieve organizational objectives. Bring your best skills forward to excel in the role: Utilities retail and customer services process & domain expertise Expertise in one or more CRM platforms such as SAP C4C/ Salesforce/ Oracle CX in areas like Services, Sales & Marketing Good Understanding of CRM integration with Utilities systems such IVR/CTI, CIS, MDM, Outage Management etc. Would be advantageous but not mandatory:CRM certification (Salesforce/SAP CRM/Oracle CX) Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Your experience counts! Full Time Graduation Strong communication skills, demonstrating skills in sharing and explaining complex concepts, creative and pro-active thinking, and situational adaptation of these skills Preferred to have worked on client facing roles and basic ABAP/debugging skills. Understanding of AMI offerings of SAP ISU DM. Experience in Utilities and its business process is a must Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 8-10Years Educational Qualification: Any Degree

We are looking for a data-driven CRM Analyst to boost customer acquisition, retention, and lifecycle value. You’ll lead A/B testing, analyse campaign impact, automate reports, & streamline messaging across email, SMS, and more to drive key insights. Required Candidate profile Strong analytical skills and ability to create and deliver reports. Experience with CRM tools. Knowledge of A/B testing methodologies and campaign optimisation. Strong communication skills

Who We Are Samsara (NYSE: IOT) is the pioneer of the Connected Operations?Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing ? and we are excited to help digitally transform their operations at scale, Working at Samsara means youll help define the future of physical operations and be on a team thats shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility As part of a recently public company, youll have the autonomy and support to make an impact as we build for the long term, Who You Are: You are a data-driven problem solver with a passion for transforming raw data into compelling insights that drive business impact You thrive in cross-functional environments, love digging into data, and have a strong command of BI tools like Tableau and Salesforce CRM Analytics (CRMA) You enjoy mentoring others, building scalable solutions, and continuously improving data practices, You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact?helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely, You have an innate curiosity about how businesses work: One day youll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact, You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and havent been met with the type of technology we offer Our customer's value earned trust and human relationships built over time, You want to be with the best: Samsaras high-performance culture means youll be surrounded by the best and challenged to go farther than you have before, You are a team player: At Samsara, sales is a team sport We help each other out by sharing best practices and focusing on winning as a team, In this role, you will: Develop and maintain scalable, interactive dashboards using Tableau and Salesforce CRM Analytics (CRMA) to support data-driven decision-making across Sales, Marketing, Revenue Operations, and Customer Success, Partner with cross-functional teams to understand business needs and translate them into impactful BI solutions, Design and optimize ETL processes and data pipelines, ensuring data consistency, quality, and timeliness, Build unified data views and performance metrics across multiple systems and platforms, Contribute to forecasting and predictive analytics initiatives such as pipeline health and sales performance modeling, Share BI best practices and mentor junior analysts, fostering a culture of knowledge sharing and continuous improvement, Champion Samsaras cultural principles?Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team?in your daily work, Minimum requirements for the role: 4+ years of experience in business intelligence, analytics, or a related field, Proficient in Tableau and Salesforce CRM Analytics (CRMA) dashboard development and data storytelling, Strong SQL skills and experience working with large, complex datasets, Ability to communicate insights clearly to both technical and non-technical stakeholders, Experience collaborating with cross-functional business teams to solve analytical problems, Bachelor's degree in Business Analytics, Data Science, Computer Science, or related field (or equivalent experience), An ideal candidate also has: Advanced Tableau experience, including Tableau Prep and Tableau Server, In-depth understanding of Salesforce CRM data structures, reporting, and integration with BI tools, Experience with ETL tools and building robust data pipelines, Familiarity with Python or R for data manipulation, analysis, or automation, Domain experience in SaaS or technology sectors, especially within sales or marketing analytics, At Samsara, we welcome everyone regardless of their background All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact, Benefits Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more Take a look at our Benefits site to learn more, Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities Please email accessibleinterviewing@samsara, or click here if you require any reasonable accommodations throughout the recruiting process, Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions In these cases, the job description will clearly indicate any working location requirements Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely All offers of employment are contingent upon an individuals ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable, Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers Please know we do not charge fees to applicants at any stage of the hiring process Official communication about your application will only come from emails ending in ?@samsara,or ?@us-greenhouse-mail io For more information regarding fraudulent employment offers, please visit our blog post here,

About Amplify club: Amplify club (a product by One Impression) empowers brands by connecting them with talented creators for top-quality UGC content Were seeking motivated Inside Sales Representatives who excel at converting incoming leads into successful client relationships through effective sales calls and proactive account management, Key Responsibilities: Promptly engage with daily incoming leads interested in UGC, content creation and influencer marketing, Conduct engaging sales calls, identify client requirements, and clearly communicate the value of Amplifys solutions, Convert leads efficiently within one to two calls, achieving and exceeding monthly revenue targets, Manage end-to-end client relationships from initial contact through to successful onboarding and revenue generation, Maintain accurate lead tracking, sales updates, and client communications in CRM (HubSpot or similar), Proactively identify upselling or repeat business opportunities, Requirements: Proven experience in inside sales, key account management, or remote sales roles, Demonstrated success in converting leads into revenue through targeted sales calls, Proficient in using CRM platforms (e-g , HubSpot, Salesforce) to manage sales pipelines, Excellent communication, negotiation, and relationship-building skills, Ability to work independently in a fast-paced, remote work environment, Knowledge or experience in UGC content, influencer marketing, or digital marketing services is a strong plus,

Roles and Responsibilities Manage client relationships through effective communication, ensuring timely resolution of queries and issues. Provide technical support to clients on Sprinklr platform, including troubleshooting and resolving errors. Collaborate with cross-functional teams to deliver high-quality solutions and services to clients. Develop strong understanding of client requirements and preferences to tailor solutions accordingly. Ensure seamless integration between different systems using APIs or other integrations. Good to have skills : HTML, CSS, Javascript, SQL, Salesforce, Sprinklr, Brandwatch, ZOHO, CRM Tools, etc.

Role & responsibilities 1. CRM System Management: o Maintain and update the CRM system to ensure accurate and up-to-date customer data. o Configure and customize the CRM platform to meet the needs of various business units, ensuring seamless integration with other systems. 2. Customer Data Analysis: o Analyze customer data to identify trends, preferences, and opportunities for personalized engagement. o Generate reports and dashboards to track key CRM metrics such as customer acquisition, retention, lifetime value, and engagement rates. 3. Campaign Management and Automation: o Develop and execute automated marketing campaigns using the CRM platform, including email marketing, SMS, and other communication channels. o Personalize customer interactions through data-driven content, offers, and messaging. o Monitor campaign performance and optimize based on data insights to improve ROI and customer response rates. 4. Customer Journey Mapping: o Map out customer journeys to identify key touchpoints and opportunities for engagement. o Implement strategies to enhance the customer experience at each stage of the journey, from acquisition to retention. o Collaborate with other teams, such as sales and customer service, to ensure a cohesive customer experience across all channels. 5. Data Quality and Compliance: o Ensure the accuracy and completeness of customer data within the CRM system, implementing data cleansing and validation processes as needed. o Maintain compliance with data protection regulations such as GDPR, ensuring that customer data is handled securely and ethically. 6. Collaboration and Communication: o Work closely with marketing, sales, customer service, and other departments to align CRM strategies with overall business goals. o Provide training and support to team members on CRM best practices and system usage. o Act as a liaison between the CRM system vendor and internal stakeholders to address any system-related needs or issues. 7. Continuous Improvement: o Stay updated on the latest CRM trends, tools, and best practices to continually enhance the companys CRM capabilities. o Propose and implement new features, processes, and technologies to improve customer engagement and satisfaction. o Conduct regular reviews of CRM effectiveness, making recommendations for adjustments or improvements as necessary. Preferred candidate profile - Bachelors degree in marketing, Business Administration, Information Systems, or a related field. - Minimum of 8+ years of experience in CRM management or a similar role, with proficiency in CRM platforms such as MoEngage, Salesforce, HubSpot, Microsoft Dynamics, WebEngage or similar tools. - Proficiency in using CRM reporting tools, SQL, and data visualization software is a plus.

Job Description for Business Analyst: We are looking for a results-oriented Business Analyst with 23 years of experience preferably in consumer and retail industry. The ideal candidate will possess strong analytical skills, a deep understanding of retail operations and consumer behavior, and the ability to translate business needs into actionable insights and recommendations. Key Responsibilities: Collaborate with stakeholders to understand business objectives, challenges, and opportunities. Gather, document, and analyze business requirements related to retail operations, customer behavior, and market trends. Translate data into insights using tools like Excel, Power BI to support strategic decision-making. Conduct market and competitor analysis to identify trends and areas for growth or efficiency improvement. Support the development and implementation of new business processes, systems, and initiatives. Create clear and concise reports, dashboards, and presentations for senior management and cross-functional teams. Requirements: Candidates must have an MBA; a B.Tech is an added advantage . 2 to 3 years of relevant experience as a Business Analyst in the consumer or retail sector. Strong analytical and problem-solving skills with proficiency in Excel, Microsoft Power point etc. Good understanding of retail metrics, supply chain, inventory, pricing strategies, and customer lifecycle. Experience in working with cross-functional teams including marketing, sales, IT, and finance. Excellent communication and presentation skills. Preferred Qualifications: Decent understanding of CRM, ERP, or retail management systems Exposure to consumer analytics, loyalty programs, or e-commerce platforms.

What You'll Do The Senior Manager, Technical Support , reporting to the Director of Global Support Operations, will lead a team of support professionals to deliver exceptional technical assistance to customers. This role manages daily operations, optimizes support processes, and drives cross-functional collaboration to enhance customer satisfaction. Additionally, the Senior Manager will help shape and implement strategies to improve support services and elevate the overall customer experience. What Your Responsibilities Will Be Team Leadership You will lead a team of technical support professionals, including first-line managers and leads Set performance goals, conduct evaluations, and foster a collaborative, high-performing team culture Technical Support Operations You will oversee daily support operations to ensure effective issue resolution Implement and increase support processes to drive efficiency and meet SLA targets Collaborate with global teams to improve KPIs and enhance the customer experience Customer Interaction You will manage escalations, providing expert guidance to resolve complex technical issues Engage with customers to understand challenges, identify root causes, and deliver effective solutions Communicate technical concepts clearly to both technical and non-technical stakeholders Cross-Functional Collaboration You will partner with product, sales, marketing, and training teams to share insights and improve product and service delivery Align support strategies with our goals through active participation in cross-functional initiatives Performance and Reporting You will analyze support metrics and customer feedback to identify trends and improvement opportunities Deliver regular performance reports and insights to senior leadership Continuous Improvement You should champion initiatives that improve support quality, efficiency, and customer satisfaction Stay current with industry trends to introduce innovative solutions and best practices What You'll Need to be Successful Bachelor's degree in a relevant technical field (e.g., Computer Science, Information Technology). 12+ years of experience building a technically focused, customer-facing, advanced experience support team and cross-functional collaboration with other teams Exceptional leadership and team management skills, with the ability to motivate and inspire a technical support team. Proficient in CRM platforms (e.g., Salesforce, ServiceNow) and experienced in managing multi-channel support (chat, phone, email, portal) Skilled in support process engineering and service improvement Analytical mindset with the ability to analyze complex technical problems and develop effective solutions. Experience with customer relationship management (CRM) software and support ticketing systems. Excellent knowledge of CRM tools like Salesforce, Service now etc. Flexibility to work in rotational night shifts(Work from office 5 days a week)

Role & responsibilities Oversee the implementation, configuration, and management of the real estate CRM system, ensuring it is tailored to the companys specific needs. Excellent written and verbal communication skills. Ability to explain technical CRM concepts to non-technical team members. Ensure that all client and lead data is accurately entered into the CRM system and kept up-to-date. Maintain data integrity and perform regular data audits. Provide training and ongoing support to team members on how to effectively use the CRM. Develop user manuals and guides as needed. Track and manage leads, ensuring they are properly categorized, prioritized, and assigned to the appropriate sales agents. Assist in lead nurturing through automated emails, task assignments, and reminders. Work closely with the sales and marketing teams to ensure that CRM processes align with overall business goals. Implement automated workflows to streamline marketing campaigns and sales processes. Generate regular reports to track sales performance, lead conversion rates, and other KPIs. Use CRM data to help identify trends and opportunities for improvement. Continuously monitor and optimize CRM performance. Recommend and implement upgrades or new features to improve user experience, sales conversion, and client engagement. Ensure that the CRM system integrates smoothly with other tools and platforms used by the business, such as email marketing software, social media platforms, and transaction management systems. Assist with customer queries and ensure that client interactions are well-documented in the CRM system. Help build and maintain long-term relationships with clients.

Job Category Software Engineering Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Job Description The mission of Q Branch Demos team is to build, deliver and support demonstration environments for use by our Solution Engineers (SEs) here at Salesforce. These demonstration environments incorporate the latest product capabilities that Salesforce has to offer, tailored to meet the needs of specific product or industry. With these demo environments, SE's have the tools that they need in order to deliver a best practice demo for a given product or industry and enable our SE's to scale, innovate and provide the best product demonstrations of their careers. ROLE OVERVIEW: As a Solution Developer for the Demos team, you will have a significant impact on Salesforce's success by contributing to our demo platforms and supporting the success of demo assets leveraged by our global Presales team. In this role you will focus on using your development skills to make our demo assets deployable on demand using the Salesforce and NextGen Platforms. This will provide Solutions Engineers with the tools they need to deliver compelling product and industry demos. This includes front and back end development on the Salesforce platform, integrations to other Salesforce product clouds including Data Cloud, Slack, and Marketing, keeping up with the pace of innovation supporting new product features into our Demo Assets. We are looking to hire a talented, flexible and creative developer that will help us innovate, serve our stakeholders, and have a great time while doing so. Key Responsibilities Ensure your assigned Q Brix pass daily testing Deploy updates, enhancements, and fixes, and provide Level 2 technical support to Demos team Build demo platform utilities to reduce occurrence of errors and improve demo experiences Develop technologies to integrate with internal back-end systems Perform root cause analysis of production errors and resolve technical issues Develop scripts to automate common demo configuration Design procedures for system troubleshooting and maintenance Align to a given industry/product and support technical requests through a queue Provide a 2 business day turn-around on assigned Github pull request tickets Publish Demo updates to required demo orgs Own and deliver on one assigned side project per quarter Respond in a timely manner to slack posts and asana tasks Required skills and qualifications 2-6 years of experience working with the Salesforce Platform technologies include - LWC, Javascript, Aura, Apex,SOQL, Flows etc. Experience working with Salesforce Products like Sales Cloud, Service Cloud,Experience Cloud, Data Cloud, Agent Force, CRM Analytics Good to have experience working with Git and GitHub workflows, SFDX, Cumulus CI Must have certifications - Salesforce Admin, App Builder, Platform Developer - 1 Good to have Sales / Service / Other consultant certifications Problem-solving attitude Collaborative team spirit Preferred skills and qualifications Good knowledge of Ruby or Python Bachelor of science degree (or equivalent) in computer science, engineering, or relevant field Experience in developing/engineering applications for a large company Objectives of this role Become a technical partner for our demo teams Serve as a partner to the demos team, determining the most effective way to make our demo assets deployable Understanding the needs of demo product owners and solving for them Working with demo product owners to ensure that development follows established processes and works as intended Support demo product owners by building demo configuration Follow DevOps Standards & Release Management processes Follow Q Branch defined Agile delivery process and adhere to best practices outlined using our DevOps life cycle to build, manage, and maintain high quality demo assets. Work on ways to automate and improve development and release processes Research, architect and build solutions for continuous integration between Github and Salesforce orgs. Ensure Demo Quality Testing and examining configuration and code written by others and analyzing results Identifying technical problems and developing updates and fixes Provide attention to detail and a commitment to high-quality, stable deliverables Security & Trust Ensuring that systems are safe and secure against cybersecurity threats Train and Enable Contribute to Developer Documentation Educate Demo Product Owners on how to work effectively on our platform Mentor and train others when possible Team Player Planning projects and being involved in project management decisions Work seamlessly as part of a global team Accommodations If you require assistance due to a disability applying for open positions please submit a request via this . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Job Category Software Engineering Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. The mission of Q Branch Demos team is to build, deliver and support demonstration environments for use by our Solution Engineers (SEs) here at Salesforce. These demonstration environments incorporate the latest product capabilities that Salesforce has to offer, tailored to meet the needs of specific product or industry. With these demo environments, SE's have the tools that they need in order to deliver a best practice demo for a given product or industry and enable our SE's to scale, innovate and provide the best product demonstrations of their careers. ROLE OVERVIEW: As a Solution Developer for the Demos team, you will have a significant impact on Salesforce's success by contributing to our demo platforms and supporting the success of demo assets leveraged by our global Presales team. In this role you will focus on using your development skills to make our demo assets deployable on demand using the Salesforce and NextGen Platforms. This will provide Solutions Engineers with the tools they need to deliver compelling product and industry demos. This includes front and back end development on the Salesforce platform, integrations to other Salesforce product clouds including Data Cloud, Slack, and Marketing, keeping up with the pace of innovation supporting new product features into our Demo Assets. We are looking to hire a talented, flexible and creative developer that will help us innovate, serve our stakeholders, and have a great time while doing so. Key Responsibilities Ensure your assigned Q Brix pass daily testing Deploy updates, enhancements, and fixes, and provide Level 2 technical support to Demos team Build demo platform utilities to reduce occurrence of errors and improve demo experiences Develop technologies to integrate with internal back-end systems Perform root cause analysis of production errors and resolve technical issues Develop scripts to automate common demo configuration Design procedures for system troubleshooting and maintenance Align to a given industry/product and support technical requests through a queue Provide a 2 business day turn-around on assigned Github pull request tickets Publish Demo updates to required demo orgs Own and deliver on one assigned side project per quarter Respond in a timely manner to slack posts and asana tasks Required skills and qualifications 2-6 years of experience working with the Salesforce Platform technologies include - LWC, Javascript, Aura, Apex,SOQL, Flows etc. Experience working with Salesforce Products like Sales Cloud, Service Cloud,Experience Cloud, Data Cloud, Agent Force, CRM Analytics Good to have experience working with Git and GitHub workflows, SFDX, Cumulus CI Must have certifications - Salesforce Admin, App Builder, Platform Developer - 1 Good to have Sales / Service / Other consultant certifications Problem-solving attitude Collaborative team spirit Preferred skills and qualifications Good knowledge of Ruby or Python Bachelor of science degree (or equivalent) in computer science, engineering, or relevant field Experience in developing/engineering applications for a large company Objectives of this role Become a technical partner for our demo teams Serve as a partner to the demos team, determining the most effective way to make our demo assets deployable Understanding the needs of demo product owners and solving for them Working with demo product owners to ensure that development follows established processes and works as intended Support demo product owners by building demo configuration Follow DevOps Standards & Release Management processes Follow Q Branch defined Agile delivery process and adhere to best practices outlined using our DevOps life cycle to build, manage, and maintain high quality demo assets. Work on ways to automate and improve development and release processes Research, architect and build solutions for continuous integration between Github and Salesforce orgs. Ensure Demo Quality Testing and examining configuration and code written by others and analyzing results Identifying technical problems and developing updates and fixes Provide attention to detail and a commitment to high-quality, stable deliverables Security & Trust Ensuring that systems are safe and secure against cybersecurity threats Train and Enable Contribute to Developer Documentation Educate Demo Product Owners on how to work effectively on our platform Mentor and train others when possible Team Player Planning projects and being involved in project management decisions Work seamlessly as part of a global team Accommodations If you require assistance due to a disability applying for open positions please submit a request via this . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.