47 Crm Analytics Jobs - Page 2

Skill required: Marketing Operations - Campaign Management Designation: Campaign Management Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The CRM Lead is responsible for shaping and executing the companys CRM strategy to drive customer engagement, retention, and business growth. This role ensures the effective use of customer data, manages multi-channel campaigns, and ensures compliance with privacy and spam regulations. The CRM Lead will oversee CRM operations, collaborate with cross-functional teams, and lead the execution of CRM initiatives that maximize customer value and align with broader business objectives. What are we looking for Technical Skills: CRM Systems Expertise:Advanced proficiency in CRM platforms (Salesforce, Adobe Campaign, Dot Digital, Comarch). Marketing Automation & Personalization:Experience with campaign automation, segmentation, and customer journey mapping. Data Management & Analytics:Strong ability to analyze customer data, derive insights, and optimize targeting strategies. Compliance & Governance:Knowledge of data protection laws, spam regulations, and industry best practices. Core Competencies:Strategic Thinking:Ability to develop and implement data-driven CRM strategies. Project Management:Strong organizational skills to manage multiple campaigns and deadlines. Collaboration & Communication:Experience working cross-functionally with internal teams and external partners. Problem-Solving:Proactive approach to troubleshooting campaign or system issues. Attention to Detail:Ensuring high accuracy in campaign execution, testing, and reporting. Experience:5-8 years of experience in CRM management, marketing automation, or customer engagement roles. Proven experience leading CRM campaigns, developing customer segmentation strategies, and optimizing engagement initiatives. Experience working with cross-functional teams in a large enterprise or consumer-focused business. Previous experience in retail, energy, financial services, or e-commerce sectors is advantageous. Education:Bachelors degree in Business, Marketing, Data Analytics, or a related field (Masters degree is a plus). Certifications in CRM systems (e.g., Salesforce Certified Administrator/Consultant) or data analytics are highly desirable. Roles and Responsibilities: Strategic CRM Leadership:Develop and execute CRM strategies aligned with business goals to enhance customer lifecycle managementOversee CRM roadmaps, campaign calendars, and customer engagement initiativesEnsure compliance with local privacy laws, spam regulations, and internal contact rulesCRM Campaign Strategy & Execution:Manage requests from marketing and business teams, ensuring campaign execution aligns with strategic goals Develop and allocate offers, ensuring appropriate segmentation and customer targetingLead the creation and execution of multi-channel campaigns, including email, SMS, push notifications, and loyalty programs Oversee approval processes with legal, compliance,privacy,and external partners before campaign executionCustomer Data Management & Insights:Manage customer segmentation strategies, ensuring data integrity and complianceDevelop and implement targeted offers using segmentation tools (e.g.,Comarch) and coordinate execution with hub teamsConduct audience segmentation reviews and ensure data alignment with CRM systemsContent&Asset Management:Source and provide creative assets,copy points, and campaign mechanics for execution teamsEnsure consistency and accuracy in content across customer touchpointsCollaborate with creative teams to produce high-quality campaign materialsCross-Functional Collaboration&Stakeholder Engagement:Work with internal stakeholders (e.g.,marketing,digital,compliance) to ensure seamless campaign execution Coordinate external partner approvals before campaign briefingOversee the internal approvals process,ensuring adherence to legal and compliance requirementsCampaign Performance Monitoring & System Management:Load campaign details into tracking systems (e.g.,Synops,Comarch,CLIENTMe) and oversee activationConduct live proof testing of links, content, and interactive campaign elements (e.g.,countdown timers, forms)Validate final production builds in relevant systems (e.g.,Comarch for AU,Radium for NZ) before launchTrack and analyze campaign performance, reporting on key metrics (e.g., engagement,retention,ROI)Issue Management&Crisis Response:Facilitate issue resolution and triage processes across ANZ campaignsCoordinate with IT, privacy, legal, and external partners to address campaign or system issuesImplement corrective actions, including campaign pauses or customer communicationsManage CLIENTRewards Unlocked (B2B2C) CRM activity, including briefing and testing business rulesOversee NZ loyalty programs,including EDR offer loading,approvals,and data reporting coordination.Support new partner onbo Qualification Any Graduation

Salesforce Service Cloud developer with 6-8 yrs of experience with Apex, LWC, Flows; implement Case Mgmt, Omni-Channel, Chat, Entitlements; build REST/SOAP integrations; support testing, deployments; 6+ yrs SFDC exp, Service Cloud cert preferred

About the job Infrascale is a leading provider of cloud-based data protection and disaster recovery solutions. As we expand our operations in Chennai, we are looking for a dynamic Marketing Manager to join our team and drive our content and demand generation efforts. The ideal candidate will have a proven track record in executing successful marketing campaigns, optimizing SEO, and leveraging various lead acquisition channels. Experience with Zoho CRM is a plus, as you will be responsible for managing and analyzing customer data to enhance our marketing efforts. Key Responsibilities Demand Generation: Develop and execute comprehensive demand generation campaigns to increase lead acquisition and conversion. Collaborate closely with Sales to align campaigns with company revenue goals and targeted customer personas. Social Media Management: Plan, create, and manage engaging content across platforms including LinkedIn, Twitter, Facebook, and Instagram. Monitor, analyze, and report on campaign effectiveness to continuously refine social media strategies. Leverage social listening tools to drive audience engagement and brand reputation. Paid Search (PPC): Manage paid search campaigns across Google Ads, Bing Ads, and other relevant PPC platforms. Conduct keyword research, develop ad creatives, and implement campaign optimizations. Analyze campaign performance and ROI using analytics tools, optimizing ad spend to maximize outcomes. Team Collaboration: Work closely with cross-functional teams, including sales, product, and customer success, to ensure cohesive marketing efforts. Mentor and guide junior marketing team members in best practices and professional development. Requirements Bachelors degree in marketing, business, communications, or a related field. 5+ years of experience in marketing, with a focus on content creation and demand generation. Proven experience in managing successful marketing campaigns and lead acquisition strategies. Strong understanding of SEO best practices and tools. Familiarity with Zoho CRM or similar CRM platforms is a plus. Excellent written and verbal communication skills. Strong analytical skills and ability to interpret data to drive decision-making. Ability to work independently and collaboratively in a fast-paced environment.

Manage 20–30 SEO & digital marketing projects Handle Onboarding to renewals Run full-funnel campaigns (SEO, ads, email) Lead reports via GA4, fix funnel gaps, drive upsells Lead client reviews and resolve issues Track KPIs, leads and conversions

Job Title: Lead Coordinator - Digital Marketing Operations Location: Kolkata Industry: Eye Care / Nonprofit Function: Digital Marketing Operations Experience: 2-4 years of experience in digital coordination or marketing operations Employment Type: Full-time Reporting To: GM Digital Initiatives Job Summary / About the Role: We are seeking a proactive and detail-oriented Digital Marketing Operations Coordinator to support the digital marketing and communication efforts across platforms. The ideal candidate will have a good understanding of digital tools, MS-Excel, data analysis, and technical coordination, with a knack for managing reporting, digital platform health, and cross-team communication. Experience in nonprofit or healthcare sectors will be preferred. Key Responsibilities: Data, Reporting & Analysis Pull data from platforms like Google Analytics, Search Console, Google Business Profiles, CRMs, and social media insights to generate monthly, quarterly, and annual reports. Track keyword rankings on Google to maintain and update data on dashboards every month. Analyze keywords and search volumes for campaign planning and SEO optimization using tools like Google Keyword Planner, SEMrush, and UberSuggest. Track and report on key metrics such as website traffic, organic visits, online leads, appointment bookings, patient conversions (OPD visits, surgeries), donations received, and lead performance by channel. CRM & Lead Management Upload leads received via email, social media, WhatsApp ChatBot, etc., into the CRM. Monitor CRM daily to ensure accurate data flow, proper lead staging, and deal updates for patient or donor journeys. Ensure data hygiene on CRM platforms and coordinate with the tele-calling team to ensure lead follow-ups, notes, and status updates are captured in the CRM. Digital Coordination & Operations Respond to and forward emails to concerned departments; monitor shared inboxes. Manage content updates across platforms (website, mobile app, social media) as requested by the team. Handle daily review and comment responses across Google and social media platforms. Monitor inappropriate Google Business images and coordinate with Google support for takedown. Assist with local SEO efforts—create local citations and listings to improve regional visibility. Monitor spam backlinks and execute disavows via Search Console. Campaign Support Coordinate WhatsApp and SMS campaigns; monitor credit balances and ensure smooth execution. Maintain updated headers and templates on DLT platforms; coordinate for new approvals or issues. Schedule social media posts via Hootsuite and post manually if needed. Vendor & Finance Coordination Track invoices, bills, and POs; ensure timely submission to the finance team. Follow up with the purchase team and finance team on payments to vendors. Coordinate with external vendors, developers, and hosting teams for issue resolution, deployments, or updates. Website & Tech Monitoring Act as the first point of contact for digital tech support requests; resolve or escalate as needed. Perform basic website admin tasks—user roles, content updates, plugin checks, etc. Track uptime and performance of all digital assets including websites, WhatsApp bots, donation gateways, and business listings. Assist with testing and rollout of new digital tools, system integrations, or features. Cross-Team Support Coordinate with internal ops and marketing teams for new business listings or Google customizations. Work with fundraising teams to ensure donation tracking is aligned across platforms. Required Skills & Qualifications: Bachelor’s degree in Marketing, IT, Communications, or related field. 2–4 years of experience in digital coordination or marketing operations. Hands-on experience with Google Analytics, Google Search Console, and CRM tools. Familiarity with keyword research and SEO tools (e.g., Keyword Planner, SEMrush). Good working knowledge of Excel/Google Sheets, dashboards, and reporting. Experience with campaign tools (WhatsApp, SMS, DLT platforms). Strong organizational and follow-up skills. Strong proficiency in Microsoft Excel – including functions like VLOOKUP, pivot tables, charts, conditional formatting, and data cleaning. Proactive, solution-driven, and highly detail-oriented. Basic understanding of web technologies and content management (WordPress preferred). Familiarity with Google Business Profiles, Hootsuite, or other social schedulers.

Role & responsibilities Demonstrates intimate-level abilities and/or a proven record of success managing efforts with identifying and addressing client needs: Utilizing previous experience in CDPs (Customer data platforms) such as Adobe Experience Platform (RTCDP) or similar products; Having an enhanced understanding of customer profile segmentation and experience in 360 degree view of customers in CDP for further analytical processing and decision making; Showcasing proven track record of managing successful CDP implementation/management and delivering capabilities that drive business growth; Demonstrating work experience in data architecture and data modeling; preferably with experience working in CDP, CRM, paid media, social, and offline data; Ensuring an enhanced understanding of data-driven marketing, analytics and relevance / usage of real-time event data and associated attributes; Setting strategic direction and driving execution through collaboration with a cross-functional team; Demonstrating familiarity with CRM and Marketing Automation platforms (i.e. Salesforce Sales Cloud, Salesforce Marketing Cloud, etc.); Having extensive hands on expertise in implementing/administering Adobe Experience Cloud Products and marketing automation platforms and technologies; Ensuring an enhanced understanding of identity resolution components and the enabling technology i.e. profile merge rules, identity graph, identity service provider, etc.; Working with audience-based digital marketing strategy either at an agency or brand; Driving project management through a full lifecycle, including the ability to prioritize, sequence, execute and deliver projects on time and on budget; Translating business requirements and objectives into segmentation strategies and audience building logic; Owning Adobe AEP and driving proactive platform ownership that is directly aligned to the day-to-day delivery of marketing tactics, and closely connected to the other digital marketing teams to develop capabilities and manage technology roadmap; Having oversight of the CDP technology solution (e.g. oversee steady state support teams, interact with business owner, plan for break / fix and other enhancements / maintenance); Driving how customer and prospect information is unified across sales, marketing and service channels; Collaborating with Insights team to refine and optimize measurement process; Implementing and refining Adobe Products and marketing automation system; Collaborating with Marketing leadership to evolve the use of data within the marketing function allowing us to stay ahead, responding to clients in real-time, and limiting redundancy.

JD: Proficient in Salesforce.com, Configuration and administration, Apex Code, Visual Force and experienced in Data Cloud. Should have good knowledge of CRM Analytics, AI and Data Cloud related configuration. Good communication, SNOW knowledge, Production Support skills to work in production support, work on RFCs /Projects, co-ordinate with team members, ready to work On Call support and 2nd shift.

The Strategy & Consulting Global Network Song Practice | Experience- ServiceNow Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: GN SONG Areas of Work:Business Analyst/Functional Consultant- ServiceNow Level: Manager Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Years of Exp: 8+ years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing Transformation, Commerce & Sales and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Management Consulting :Management consulting and business experience, with a strong focus on digital transformation, process re-engineering and service experience design. Project Management: Solid project/program management skills with the ability to communicate program progress, call out and manage risks in a clear and timely manner. Stakeholder Management: Develop and implement strategic plans, business models, and growth strategies that align with the clients vision and objectives. Stakeholder management across levels of seniority, technical aspects of delivery, team management (coaching, mentoring). Generate and present reports, findings, and recommendations to stakeholders and senior management in a clear and understandable manner. Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Identify transformation opportunities in the existing processes and implement initiatives to address those opportunities to drive business outcomes. Data Analysis: Analyze data and financial information to provide insights and recommendations for improving business performance. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on CRM/contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies to enhance your consulting skills and contribute to the growth of the firm. Bring your best skills forward to excel at the role: Understanding of ServiceNow and ecosystem technology landscape Experience with ServiceNow modules such as ITSM, ITOM, ITBM, or CSM. Deep industry/domain knowledge (FS / PRD / CMT / RES / H&PS) CRM knowledge / Salesforce / MS experience- good to have ServiceNow Certified System Administrator (CSA) certification is preferred. Ability to design Business case/Value case for solutions/assets in focus Understanding of customer journey, touchpoints & channel strategy Excellent analytical and problem-solving skills, clarity of thought and structured thinking, ability to deal with ambiguity, and ability to drive business outcomes driven by data. A general orientation towards leveraging complex technology capabilities to solving business and process/operational problems preferred. Strong communication (verbal and written) and interpersonal skills. Highly motivated and energetic with a strong sense of ownership of projects and their outcomes, and the ability to operate independently with minimal supervision. Familiarity with, or prior experience in working with global companies is required, especially working with teams across geographies and time zones. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. Ability to articulate the business value of recommendations/plans/strategies. Familiarity with project management methodologies (e.g., Agile, Waterfall). Read about us Blogs Qualifications Your experience counts! MBA from a tier 1 institute 8+ years of experience in Enterprise transformation platforms / CRM platforms / Digital transformation / Experience design / Business analysis including understanding of Marketing or Sales or Service as a function Must have strong business & data analytics/excel skills and excellent communication and presentation skills. Basic understanding of SQL, MS office and knowledge of visualization tools like Tableau & Power BI is preferred. What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Global Network Song | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

The Strategy & Consulting Global Network Song Practice | Experience- ServiceNow Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: GN SONG Areas of Work:Business Analyst/Functional Consultant- ServiceNow Level: Manager Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Years of Exp: 2-5 years (Analyst), 5-8 years (Consultant) Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing Transformation, Commerce & Sales and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Management Consulting :Management consulting and business experience, with a strong focus on digital transformation, process re-engineering and service experience design. Stakeholder Management: Generate and present reports, findings, and recommendations to stakeholders and senior management in a clear and understandable manner. Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Identify transformation opportunities in the existing processes and implement initiatives to address those opportunities to drive business outcomes. Data Analysis: Analyze data and financial information to provide insights and recommendations for improving business performance. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on CRM/contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies to enhance your consulting skills and contribute to the growth of the firm. Bring your best skills forward to excel at the role: Understanding of ServiceNow and ecosystem technology landscape Experience with ServiceNow modules such as ITSM, ITOM, ITBM, and CSM. Deep industry/domain knowledge (FS / PRD / CMT / RES / H&PS) CRM knowledge / Salesforce / MS experience- good to have ServiceNow Certified System Administrator (CSA) certification is preferred. Ability to design Business case/Value case for solutions/assets in focus Understanding of customer journey, touchpoints & channel strategy Excellent analytical and problem-solving skills, clarity of thought and structured thinking, ability to deal with ambiguity, and ability to drive business outcomes driven by data. A general orientation towards leveraging complex technology capabilities to solving business and process/operational problems preferred. Strong communication (verbal and written) and interpersonal skills. Highly motivated and energetic with a strong sense of ownership of projects and their outcomes, and the ability to operate independently with minimal supervision. Familiarity with, or prior experience in working with global companies is required, especially working with teams across geographies and time zones. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. Ability to articulate the business value of recommendations/plans/strategies. Familiarity with project management methodologies (e.g., Agile, Waterfall). Read about us Blogs Qualifications Your experience counts! MBA from a tier 1 institute 8+ years of experience in Enterprise transformation platforms / CRM platforms / Digital transformation / Experience design / Business analysis including understanding of Marketing or Sales or Service as a function Must have strong business & data analytics/excel skills and excellent communication and presentation skills. Basic understanding of SQL, MS office and knowledge of visualization tools like Tableau & Power BI is preferred. What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Global Network Song | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

Job Title - Solution & Advisory Senior Consultant - S&I Products practice Management Level: 9-Team Lead/Consultant Location: Bengaluru, BDC10A Must-have skills: Consumer Goods Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. We are: Accenture's Strategy & Consulting Global Network is a network of over 9,000 strategy and management consulting specialists connecting across industries and functions to support clients and partners from business development through sales to delivery. Specialty areas entail Strategy, CFO & Enterprise Value, Technology Strategy & Advisory, Talent & Organization, Supply Chain & Operations, Industry X, AI, and Song. Solution and Innovation (S&I) Advisory. The S&I Advisory team is a specialty sales advisory service within Accenture's Strategy & Consulting Global Network. We are specialists aligned to Accenture's priority business offerings with expertise in how to go-to-market and best position Accenture to win consulting work. We are a sales lab that works closely with sales leadership, equipping them with relevant market insights, customized sales messages, and curated sales assets to originate, sell, and win. You are: A seasoned consulting professional with 7+ years of relevant digital commerce experience in the Consumer Goods industry. From Digital Commerce standpoint, you have demonstrated following expertise: Business Management Capabilities : Proven experience working on direct-to-consumer (D2C) or business-to-consumer (B2C) models, with a track record of success in growing brands online. Marketplace P&L Management (good to have) :Hands-on experience in managing brand performance, profitability, and growth on platforms like Amazon, Flipkart, and other marketplaces. Technology Expertise : Proficient in using D2C commerce platforms (any among Adobe Commerce - Magento, Salesforce Commerce, CommerceTools) and CRM platforms (e.g., Salesforce, HubSpot, Zoho CRM). Good Knowhow of building Headless Commerce Solutions The Work: As part of the Consumer Goods team of S&C (Strategy & Consulting) S&I (Solution & Innovation) Advisory practice, you will work on: Planning and Origination Support annual planning to outline sales targets, target clients, and enhancement of sales assets. Conduct ongoing research to identify which companies to target over next 6-12 months. Lead sales / pipeline reviews with leaders. Prepare for and support first conversations with potential clients. Architecting Proposals / Orals Define proposal response requirements and best sales messaging approach. Bring the latest knowledge and best of content to each opportunity (e.g., industry trends benchmarking, competitive insights, etc.) Help shape the overall solution (approach, team, pricing, differentiators, etc.) to best fit the deal requirements. Prepare for and support orals with innovating ways of selling to help differentiate Accenture. Content Management / Continuous Improvement Develop go-to-market approach / assets. Maintain global repository of sales assets (e.g., proposals, stage 0 decks credentials, etc.) Conduct reviews (loss / delivery) with client teams to understand how we can improve and harvest deliverables. Stay relevant through training, research, client interaction and feedback sessions. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Qualifications: Industry Expertise : 7+ years of experience in the Consumer Goods industry, with a focus on D2C/B2C, B2B or B2B2C (marketplaces) commerce. ( D2C or B2C is mandatory ) Proven experience in managing the various aspects of e-commerce business:product development, CRM, PIM, MDM, pricing strategies, consumer promotions, digital marketing, supply chain management, and analytics. Technology Expertise : Proficient in using D2C commerce platforms (any among Adobe Commerce - Magento, Salesforce Commerce, CommerceTools ) Proficient in any CRM platforms (e.g., Salesforce , HubSpot , Zoho CRM ). Good knowhow of building Headless Commerce Solutions Generative AI in multiple facets of Digital Commerce Operations Business Acumen & Communication : Excellent communication and stakeholder management skills, with the ability to influence senior client decision-makers in the Consumer Goods industry. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure.

Business Process Management Consulting Practitioner Find endless opportunities to solve our clients toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: Operations & Process Transformation, Function: Supply Chain and Operations, Business Unit: Strategy & Consulting, Global Network I Areas of Work: Business Process Management | Level: Consultant & Managers| Location: Gurugram, Mumbai, Pune, Bengaluru, Chennai, Hyderabad, Kolkata | Overall Relevant Exp: 6+ years Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, is the right place for you to explore limitless possibilities. As a part of our practice, you will help organizations reimagine and transform their supply chains for tomorrow"with a positive impact on the business, society and the planet. Together, let's innovate, build competitive advantage, and improve business, and societal outcomes, in an ever-changing, ever-challenging world. Help us make supply chains work better, faster, and be more resilient, with the following initiatives: Be the Business/Process Architect to lead whiteboarding sessions with senior business stakeholders. Have experience in Business Architecture Framing with help of Operating Model Design, Value Chain Analysis, Customer Journey Mapping, Business Capability Modelling etc. Be adept in Process Discovery and/or Improvement initiatives . Lead the creation of assets, accelerators, use case creation and enhancement Lead business development initiatives and solutioning for RFP response Demonstrate leadership qualities and the ability to solve complex business problems Bring your best skills forward to excel in the role: Strong analytical skills to reach clear-cut, methodical solutions Ability to solve complex business problems and deliver client delight Excellent communication, interpersonal and presentation skills Cross-cultural competence with an ability to thrive in a dynamic environment Strong team-management skills Read more about us. Your experience counts! MBA is preferred 6+ years of experience with understanding of business process management Proven track record with marquee BPM tools like ARIS , Blueworks, Signavio and/or market leaders in architecture space e.g. LeanIX, BiZZdesign, Alfabet etc. Conceptual understanding of as-is processes around Procure to Pay, Order to Cash, Record to Report, Hire to Retire etc. and ability to design to-be process Demonstrate in-depth knowledge of industry trends , ERP/CRM platform transformation journey , new technologies, and tools. Experience with lean six sigma projects and/or training/certification will be a plus Strong communication skills, especially around breaking down complex structures into digestible and relevant points for a diverse set of clients and colleagues, at all levels Qualifications Your experience counts! MBA is preferred 6+ years of experience with understanding of business process management Proven track record with marquee BPM tools like ARIS , Blueworks, Signavio and/or market leaders in architecture space e.g. LeanIX, BiZZdesign, Alfabet etc. Conceptual understanding of as-is processes around Procure to Pay, Order to Cash, Record to Report, Hire to Retire etc. and ability to design to-be process Demonstrate in-depth knowledge of industry trends , ERP/CRM platform transformation journey , new technologies, and tools. Experience with lean six sigma projects and/or training/certification will be a plus Strong communication skills, especially around breaking down complex structures into digestible and relevant points for a diverse set of clients and colleagues, at all levels

SAP ISU Utilities Find endless opportunities to solve our clients toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: Utilities, Capability Network Areas of Work: SAP ISU device management Level: 10 | Location: Pune | Years of Exp: 3-4 years Explore an Exciting Career at Accenture If you are looking for a career with unparalleled global impact, then Accenture invites you to learn more about our rapidly expanding Capability Network. Over 3,000 management consulting and strategy professionals work in the Capability Network at Accenture. Based in a network of prominent locations, Capability Network professionals specialize in providing cutting-edge Industry and Functional expertise and leveraging the power of Accenture to bring measurable value to our clients worldwide. Join the Capability Network and always have the backing of the established brand of Accenture to deliver large scale transformational change. Grow your career and experience a stimulating, fast-paced environment working with prestigious clients on diverse projects to solve significant business challenges. You will deliver lasting impact as you work as part of a highly specialized team, combining overseas client-site work with opportunities based locally, and contribute to high performance through continuous collaboration and knowledge sharing. For more information visit . About The Role : Job Title:SAP ISU DM Consultant 3-10 years experience in SAP ISU device management implementation projects through all phases of the project lifecycle, such as project planning & scoping, blueprinting, realization, data mapping & conversion, integration & user acceptance testing, go-live Capability to understand clients business needs, propose the appropriate consultancy offering and be part of the delivery team Must have good understanding of device business process flow from Planning to Retirement of devices, configuration of SAP ISU, meter to cash process. Must have at least 2 Projects of SAP IS-U implementation in Utilities - Demonstrated strong knowledge about Utility sector process and requirements and experienced in DM implementation Integration of ISU with other R3 modules MM, PM Bring your best skills forward to excel in the role: Utilities retail and customer services process & domain expertise Expertise in one or more CRM platforms such as SAP C4C/ Salesforce/ Oracle CX in areas like Services, Sales & Marketing Good Understanding of CRM integration with Utilities systems such IVR/CTI, CIS, MDM, Outage Management etc. Would be advantageous but not mandatory:CRM certification (Salesforce/SAP CRM/Oracle CX) Qualifications Your experience counts! Full Time Graduation Strong communication skills, demonstrating skills in sharing and explaining complex concepts, creative and pro-active thinking, and situational adaptation of these skills Preferred to have worked on client facing roles and basic ABAP/debugging skills. Understanding of AMI offerings of SAP ISU DM. Experience in Utilities and its business process is a must Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

SAP ISU Utilities Find endless opportunities to solve our clients toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: Utilities, Capability Network I Areas of Work: SAP ISU device management | Level: 10 | Location: Pune | Years of Exp: 3-4 years Explore an Exciting Career at Accenture If you are looking for a career with unparalleled global impact, then Accenture invites you to learn more about our rapidly expanding Capability Network. Over 3,000 management consulting and strategy professionals work in the Capability Network at Accenture. Based in a network of prominent locations, Capability Network professionals specialize in providing cutting-edge Industry and Functional expertise and leveraging the power of Accenture to bring measurable value to our clients worldwide. Join the Capability Network and always have the backing of the established brand of Accenture to deliver large scale transformational change. Grow your career and experience a stimulating, fast-paced environment working with prestigious clients on diverse projects to solve significant business challenges. You will deliver lasting impact as you work as part of a highly specialized team, combining overseas client-site work with opportunities based locally, and contribute to high performance through continuous collaboration and knowledge sharing. For more information visit . About The Role : Job Title:SAP ISU DM Consultant 3-10 years experience in SAP ISU device management implementation projects through all phases of the project lifecycle, such as project planning & scoping, blueprinting, realization, data mapping & conversion, integration & user acceptance testing, go-live Capability to understand clients business needs, propose the appropriate consultancy offering and be part of the delivery team Must have good understanding of device business process flow from Planning to Retirement of devices, configuration of SAP ISU, meter to cash process. Must have at least 2 Projects of SAP IS-U implementation in Utilities - Demonstrated strong knowledge about Utility sector process and requirements and experienced in DM implementation Integration of ISU with other R3 modules MM, PM Bring your best skills forward to excel in the role: Utilities retail and customer services process & domain expertise Expertise in one or more CRM platforms such as SAP C4C/ Salesforce/ Oracle CX in areas like Services, Sales & Marketing Good Understanding of CRM integration with Utilities systems such IVR/CTI, CIS, MDM, Outage Management etc. Would be advantageous but not mandatory:CRM certification (Salesforce/SAP CRM/Oracle CX) Qualifications Your experience counts! Full Time Graduation Strong communication skills, demonstrating skills in sharing and explaining complex concepts, creative and pro-active thinking, and situational adaptation of these skills Preferred to have worked on client facing roles and basic ABAP/debugging skills. Understanding of AMI offerings of SAP ISU DM. Experience in Utilities and its business process is a must Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

The Salesforce Developer will be responsible for configuring, customizing, and maintaining Salesforce applications to meet business needs.

exp. in customer analysis & campaign performance,Great SQL & Power BI skills,Familiar with CRM platforms & campaign analytics - coming from a retail background Interested in using AI to enhance insights and decision-making

About the Client Our client is an integrated growth and transformation partner to the worlds leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Job Title: CRM Analytics & Salesforce Specialist Work Location: Pune, Mumbai, Bangalore, Gurgaon, Chennai, Coimbatore Work Mode: Hybrid Job Type: Full Time Job Summary We are seeking a skilled CRM Analytics & Salesforce Specialist to drive data-driven decision-making and optimize our Salesforce processes. The ideal candidate will have deep expertise in CRM Analytics, Salesforce administration, and data visualization to support the business. This role requires strong analytical skills, technical proficiency, and business acumen to translate data insights into actionable strategies. Role & Responsibilities Develop and implement CRM analytics to support key stakeholders. Utilize Salesforce CRM Analytics to extract, manipulate, and analyze data to support business processes and decision-making. Create dashboards, reports, and visualizations using Salesforce Analytics and other BI tools. Build predictive models for data visualization to identify areas of core focus for our Sales teams Collaborate with cross-functional teams to understand data requirements and deliver customized data solutions. Collaborate with IT and business stakeholders to customize Salesforce workflows, automation, and integrations. Perform data cleaning, transformation, and validation to ensure data accuracy and integrity. Analyze customer data, sales performance, and market trends to provide actionable insights. Ensure proper data governance, compliance, and security protocols within Salesforce. Conduct data analysis to identify trends, patterns, and opportunities for improvement. Present data findings and insights to stakeholders in a clear and concise manner. Support ad-hoc data requests and provide analytical support for various projects. Stay up to date with industry trends and best practices in data analytics and visualization. Develop and maintain interactive dashboards and reports using Tableau and Power BI to provide actionable insights to stakeholders Required Skills, Abilities, & Qualifications Bachelor’s degree in Data Science, Information Systems, Business or a related field. Proven experience in CRM analytics and Salesforce administration. Proficiency in Salesforce Lightning, Salesforce Analytics, and data visualization tools. Strong SQL skills for querying, data extraction, transformation, and analysis. Familiarity with AI and predictive analytics within CRM platforms. Excellent problem-solving skills with the ability to translate business needs into technical solutions. Strong communication skills with the ability to present insights and convey complex findings to non-technical stakeholders. Ability to work independently and collaboratively in a fast-paced, deadline-driven environment Education Qualification Bachelor’s degree in computer science

About The Role The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. Senior Process Manager Roles and responsibilities: Understand the business model on why things are the way they are, ask relevant questions and get them clarified. Breakdown complex problems in small solvable components, to be able to identify problem areas in each component. Conduct cost/benefit analysis and feasibility studies for proposed projects to aid in decision-making. Facilitate the implementation of new or improved business processes and systems. Coordinate with business stakeholders to identify gaps in data, processes and suggest process improvements. Understand and follow the project roadmap, plan data availability and coordinate with the execution team to ensure a successful execution of projects. Prescribe suitable solutions with an understanding in limitations of toolsets and available data. Manage procurement of data from various sources and perform data audits. Fetch and analyze data from disparate sources and drive meaningful insights. Provide recommendations on the business rules for effective campaign targeting. Interpret analytical results and provide insights; present key findings and recommended next steps to clients. Develop tangible analytical projects; communicate project details to clients and internal delivery team via written documents and presentations, in forms of specifications, diagrams, and data/process models. Audit deliverables ensuring accuracy by critically examining the data and reports against requirements. Collaborate on regional/global analytic initiatives and localize inputs for country campaign practices. Actively work on audience targeting insights, optimize campaigns and improve comm governance. Technical and Functional Skills: Must Have BS/BA degree or equivalent professional experience required Degree. Minimum 7+ years of professional experience in advanced analytics for a Fortune 500-scale company or a prominent consulting organization. Experience inData Extraction tools, Advanced Excel, CRM Analytics, Campaign Marketing, and Analytics knowledge- Campaign Analytics. Strong in numerical and analytical skills. Strong in Advanced Excel (prior experience with Google sheets is an added plus) Strong analytical and storytelling skills; ability to derive relevant insights from large reports and piles of disparate data. Comfortable working autonomously with broad guidelines. Passion for data andanalytics for marketing and eagerness to learn. Excellent communications skills, both written and spoken; ability to explain complex technical concepts in plain English. Ability to manage multiple priorities and projects, aligning teams to project timelines and ensuring quality of deliverables. Work with business teams to identify business use cases and develop solutions to meet these needs using analytical approaches. Manage regular reporting and ad-hoc data extract from other departments. Knowledge on analyzing digital campaigns and the tools/technologies of performance marketing. Experience with Google sheet/Excel. Good To Have Hands-on experience in digital marketing and/or 1:1 marketing in any channel; expert level knowledge in database marketing and CRM. Working knowledge in data visualization tools (Tableau, QlikView, etc.). Working knowledge of analytical/statistical techniques. Experience in Hadoop environment- Hive, Presto is a plus. Experience in Python/R. Previous consulting experience is a definite plus.

About The Role The ideal candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The role enables to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Senior Process Manager Roles and responsibilities: Understand the business model on why things are the way they are, ask relevant questions and get them clarified. Breakdown complex problems in small solvable components, to be able to identify problem areas in each component. Conduct cost/benefit analysis and feasibility studies for proposed projects to aid in decision-making. Facilitate the implementation of new or improved business processes and systems. Coordinate with business stakeholders to identify gaps in data, processes and suggest process improvements. Understand and follow the project roadmap, plan data availability and coordinate with the execution team to ensure a successful execution of projects. Prescribe suitable solutions with an understanding in limitations of toolsets and available data. Manage procurement of data from various sources and perform data audits. Fetch and analyze data from disparate sources and drive meaningful insights. Provide recommendations on the business rules for effective campaign targeting. Interpret analytical results and provide insights; present key findings and recommended next steps to clients. Develop tangible analytical projects; communicate project details to clients and internal delivery team via written documents and presentations, in forms of specifications, diagrams, and data/process models. Audit deliverables ensuring accuracy by critically examining the data and reports against requirements. Collaborate on regional/global analytic initiatives and localize inputs for country campaign practices. Actively work on audience targeting insights, optimize campaigns and improve comm governance. Technical and Functional Skills: Must Have BS/BA degree or equivalent professional experience required Degree. Minimum 8-10 years of professional experience in advanced analytics for a Fortune 500-scale company or a prominent consulting organization. Experience inData Extraction tools, Advanced Excel, CRM Analytics, Campaign Marketing, and Analytics knowledge - Campaign Analytics. Strong in numerical and analytical skills. Strong in Advanced Excel (prior experience with Google sheets is an added plus) Strong analytical and storytelling skills; ability to derive relevant insights from large reports and piles of disparate data. Comfortable working autonomously with broad guidelines. Passion for data andanalytics for marketing and eagerness to learn. Excellent communications skills, both written and spoken; ability to explain complex technical concepts in plain English. Ability to manage multiple priorities and projects, aligning teams to project timelines and ensuring quality of deliverables. Work with business teams to identify business use cases and develop solutions to meet these needs using analytical approaches. Manage regular reporting and ad-hoc data extract from other departments. Knowledge on analyzing digital campaigns and the tools/technologies of performance marketing. Experience with Google sheet/Excel. Good To Have Hands-on experience in digital marketing and/or 1:1 marketing in any channel; expert level knowledge in database marketing and CRM. Working knowledge in data visualization tools (Tableau, QlikView, etc.). Working knowledge of analytical/statistical techniques. Experience in Hadoop environment- Hive, Presto is a plus. Experience in Python/R. Previous consulting experience is a definite plus.

About The Role The ideal candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The role enables to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Senior Process Manager Roles and responsibilities: Understand the business model on why things are the way they are, ask relevant questions and get them clarified. Breakdown complex problems in small solvable components, to be able to identify problem areas in each component. Conduct cost/benefit analysis and feasibility studies for proposed projects to aid in decision-making. Facilitate the implementation of new or improved business processes and systems. Coordinate with business stakeholders to identify gaps in data, processes and suggest process improvements. Understand and follow the project roadmap, plan data availability and coordinate with the execution team to ensure a successful execution of projects. Prescribe suitable solutions with an understanding in limitations of toolsets and available data. Manage procurement of data from various sources and perform data audits. Fetch and analyze data from disparate sources and drive meaningful insights. Provide recommendations on the business rules for effective campaign targeting. Interpret analytical results and provide insights; present key findings and recommended next steps to clients. Develop tangible analytical projects; communicate project details to clients and internal delivery team via written documents and presentations, in forms of specifications, diagrams, and data/process models. Audit deliverables ensuring accuracy by critically examining the data and reports against requirements. Collaborate on regional/global analytic initiatives and localize inputs for country campaign practices. Actively work on audience targeting insights, optimize campaigns and improve comm governance. Technical and Functional Skills: Must Have BS/BA degree or equivalent professional experience required Degree. Minimum 8-10 years of professional experience in advanced analytics for a Fortune 500-scale company or a prominent consulting organization . Experience in Data Extraction tools, A dvanced Excel, CRM Analytics, Campaign Marketing, and Analytics knowledge - Campaign Analytics . Strong in numerical and analytical skills. Strong in Advanced Excel (prior experience with Google sheets is an added plus) Strong analytical and storytelling skills; ability to derive relevant insights from large reports and piles of disparate data. Comfortable working autonomously with broad guidelines. Passion for data andanalytics for marketing and eagerness to learn. Excellent communications skills, both written and spoken; ability to explain complex technical concepts in plain English. Ability to manage multiple priorities and projects, aligning teams to project timelines and ensuring quality of deliverables. Work with business teams to identify business use cases and develop solutions to meet these needs using analytical approaches. Manage regular reporting and ad-hoc data extract from other departments. Knowledge on analyzing digital campaigns and the tools/technologies of performance marketing. Experience with Google sheet/Excel. Good To Have Hands-on experience in digital marketing and/or 1:1 marketing in any channel; expert level knowledge in database marketing and CRM. Working knowledge in data visualization tools (Tableau, QlikView, etc.). Working knowledge of analytical/statistical techniques. Experience in Hadoop environment- Hive, Presto is a plus. Experience in Python/R. Previous consulting experience is a definite plus.

About The Role The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Process Manager Role and responsibilities: Understand the business model on why things are the way they are, ask relevant questions and get them clarified Breakdown complex problems in small solvable components, to be able to identify problem areas in each component Conduct cost/benefit analysis and feasibility studies for proposed projects to aid in decision-making Facilitate the implementation of new or improved business processes and systems Coordinate with business stakeholders to identify gaps in data, processes and suggest process improvements Understand and follow the project roadmap, plan data availability and coordinate with the execution team to ensure a successful execution of projects Prescribe suitable solutions with an understanding in limitations of toolsets and available data Fetch and analyze data from disparate sources and drive meaningful insights Provide recommendations on the business rules for effective campaign targeting Interpret analytical results and provide insights; present key findings and recommended next steps to clients Develop tangible analytical projects; communicate project details to clients and internal delivery team via written documents and presentations, in forms of specifications, diagrams, and data/process models Audit deliverables ensuring accuracy by critically examining the data and reports against requirements Collaborate on regional/global analytic initiatives and localize inputs for country campaign practices Actively work on audience targeting insights, optimize campaigns and improve comm governance Technical and Functional Skills: B Tech / BE / BSc / MBA degree or equivalent professionalDegreewith 10+ years of experience in marketing analytics or performance marketing professional experience in advanced analytics for a Fortune 500-scale company or a prominent consulting organization Reporting - Data Extraction tools, Advanced Excel, CRM Analytics, Campaign Performance Marketing, Analytics knowledge- Campaign Analytics Strong in numerical and analytical skills. Strong in Advanced Excel (prior experience with Google sheets is an added plus) 10 years of relevant experience in analytical and storytelling skills; ability to derive relevant insights from large reports and piles of disparate data Very Strong in SQL execution Advanced knowledge in using Power Bi reporting tool Experience in marketing analytics or performance marketing, concepts around campaign operations shall be clear like how does a paid media marketing works, campaigns acquisition, reactivations, cross-selling, brand awareness, measure and optimize the campaigns etc., Comfortable working autonomously with broad guidelines Passion for data andanalytics for marketing and eagerness to learn Excellent communications skills, both written and spoken; ability to explain complex technical concepts in plain English Ability to manage multiple priorities and projects, aligning teams to project timelines and ensuring quality of deliverables Work with business teams to identify business use cases and develop solutions to meet these needs using analytical approaches Manage regular reporting and ad-hoc data extract from other departments. Knowledge on analyzing digital campaigns and the tools/technologies of performance marketing Experience with Google sheet/Excel Hands-on experience in digital marketing and/or 1:1 marketing in any channel; expert level knowledge in campaign performance marketing and CRM MMM, A/B testing, attribution modeling is a plus Working knowledge of analytical/statistical techniques Experience in Hadoop environment- Hive, Presto is a plus Experience in Python/R

ZOHO CRM Experience must Manage and update the CRM system with accurate customer data, interaction history, and follow-ups. Work with Sales, R&D, and Product teams to deliver tailored biotech solutions. Required Candidate profile Analyze client feedback to improve service offerings and client retention. Track client engagement metrics and prepare reports on client satisfaction and CRM effectiveness.

Responsibilities : - Research and identify qualified sales leads through cold calling, networking, referrals, and social media - Manage lead generation campaigns and nurture leads through the sales funnel - Give presentations to prospective clients showcasing our services and solutions - Assess client needs and present suitable proposals and quotes - Negotiate and close deals and achieve individual sales targets - Build and maintain strong relationships with new and existing clients - Conduct market research to identify new business opportunities - Prepare weekly/monthly reports on sales progress and forecasts Requirements : - 1-2 years experience in a business development or client facing sales role - Knowledge of lead generation, sales processes, and pipeline management - Excellent communication and presentation skills - Ability to build rapport with potential clients - Persuasive negotiation skills and ability to close deals - Proficiency in CRM platforms and MS Office - Goal-oriented with strong organizational skills - B.Tech/B.E. degree or Business Administration preferred