5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Customer Success Implementation Architect at AppViewX, you will play a crucial role in driving customer onboarding, solutioning, and ongoing adoption and usage of our products. You will lead the implementation of AppViewX solutions for automating customer IT network infrastructure and Public Key Infrastructure, combining deep technical knowledge with an understanding of customer business objectives and challenges to help them maximize the value of our products. Your responsibilities will include: - Collaborating with Customer Success Managers and Customer Success Design Architects to implement AppViewX technology for new customers, addressing their objectives and success criteria with technical attention to ensure a quick Go-live. - Implementing additional AppViewX technology to solve specific business challenges for new customers, acting as a trusted technical advisor to assist customers in navigating technical challenges throughout the implementation process. - Identifying new use cases as part of the account growth and renewal strategy. - Providing feedback to improve the customer experience, speed time-to-value, and create greater benefits for customers. - Contributing to Customer Business Reviews highlighting potential areas of improvements. - Partnering closely with cross-functional team members to translate business needs and product requirements into new solutions. - Working with Product and Engineering teams to prioritize product enhancements and long-term roadmap based on customer and industry priorities. Requirements: - Minimum 5 years of experience in a technical implementation role. - Minimum 3 years of experience in customer-facing technical roles for a SaaS company with enterprise software products. - Domain knowledge on PKI, DNS, Active Directory, ADCS, CRL, OCSP, and associated cryptographic standards. - Experience with Certificate Life Cycle management/operations and PKI implementation processes. - Hands-on experience with Kubernetes, Linux/Windows server management, Apache, IIS, and application expertise. - CISSP/CISM/CISA certification is preferred. - Excellent organization, troubleshooting, problem-solving, deployment, and multitasking skills with the ability to learn new technology quickly. - Experience working with F500 organizations. - Exceptional communication skills, both oral and written, coupled with excellent listening skills.,

Posted 1 week ago

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