530 Crisis Management Jobs - Page 4

As part of iPrime NOIDA's team, you will collaborate with our US associates to provide exceptional value to our customers through the award-winning Veoci platform, a Gartner Magic Quadrant product. Veoci is a market-leading business transformation suite offering in-app communications and GIS integrations, hosted on a public cloud to ensure availability even in the absence of internal infrastructure. Our Veoci NOCODE PaaS caters to a diverse customer base spanning various industry segments such as Aviation, Banking, Tech, Utilities, Manufacturing, Cities, and Counties. Our clientele includes renowned global brands like United Airlines, San Francisco International Airport, State Farms, City of LA, and more. We are seeking intelligent professionals to join our team and enhance our capacity and functional knowledge. The ideal candidate should possess the ability to translate complex customer SOPs and operational workflows into digital forms, workflows, and dashboards. Being self-motivated and adaptable to a hybrid work environment is crucial. Moreover, the candidate should exhibit leadership potential, proactive innovation, and the capability to manage key customers and teams. Key Responsibilities: - Understanding and configuring complex customer SOPs and operational workflows into a digital framework - Self-motivated with the ability to excel in a hybrid work environment - Potential to lead teams, manage key customers, and drive innovation - Establish cross-functional partnerships internally and externally - Handling sensitive data and high-priority processes while ensuring data privacy - Experience in Crisis management, BCP, or Operational Processes is a plus - Directly interacting with customers in the US and other countries post-training - Proficiency in Microsoft Office suite - Excellent English communication skills and flexibility to work in US Time Zones - Strong written, verbal, and collaboration skills Qualifications: - Minimum of a Bachelor's degree or BBA with high scores, MBA, or similar professional degree - Excellent English communication skills - Experience: 3-7 years CTC: We offer competitive compensation tailored to your skills, experience, and potential, ensuring the best industry standards. For more information, visit www.veoci.com and www.iprimeserv.com.,

As an Intelligence Analyst at Cognizant's Joint Security Intelligence Center (JSIC) in Chennai, India, you will be responsible for producing tactical and strategic intelligence reports related to risks associated with Cognizant's global footprint. Your key duties will include conducting research and analysis of various data sources to create comprehensive intelligence reports, monitoring global incidents to assess their impact on Cognizant assets, and developing governance policies and frameworks. You will work closely with senior leadership to ensure compliance with laws and policies, identify and mitigate risks, and enhance risk awareness within the organization. In this role, you will lead a governance team, mentor team members on compliance and risk management, and engage with stakeholders for effective communication and collaboration. You will oversee incident management, implement corrective actions, and continuously improve governance and risk management processes. Additionally, you will promote ethical standards and integrity within the team, utilize crisis management tools for alerting, and conduct open source research to support corporate security investigations. Furthermore, you will maintain situational awareness tools, advise decision-makers, develop relationships with external vendors for intelligence operations, and contribute to incident response playbooks and business continuity strategies. You will also participate in simulated exercises to test security protocols and maintain a repository of historical intelligence data. The ideal candidate for this position should have 3-5 years of experience in intelligence advisory services and Security Operations Center (SOC), as well as internships in corporate threat intelligence or risk advisory agencies. A strong understanding of governance principles and risk management is essential for this role.,

About the Team: The Care team at PayU Payments India serves as the frontline support for our customers, ensuring seamless resolution of payment-related queries and technical issues with empathy and expertise. Our dedicated professionals work round-the-clock to deliver exceptional customer experience while maintaining the highest standards of service quality and operational excellence. About the Role: The Social Media Escalation Analyst is responsible for managing and resolving complex customer issues that have escalated through social media channels. This role involves monitoring social media platforms, analysing customer sentiment, identifying critical escalations, and providing timely resolution to protect brand reputation. The position requires a deep understanding of social media dynamics, crisis management, and customer service excellence to enhance customer satisfaction and maintain positive brand perception across digital platforms. Responsibilities: Monitor and manage social media escalations across multiple platforms (Facebook, Twitter, Instagram, LinkedIn, etc.) to identify and prioritize critical customer issues Analyze social media sentiment and engagement data to identify trends, patterns, and potential reputation risks that require immediate attention Collaborate with cross-functional teams including PR, legal, customer service, and management to develop comprehensive response strategies for complex escalations Track and report on escalation metrics including response times, resolution rates, sentiment improvements, and customer satisfaction scores Conduct root cause analysis of recurring social media issues to identify systemic problems and recommend preventive solutions Engagement with complainants and respond to customer queries & complaints via available mediums (Social media platforms, Emails, Calls) Requirements: Graduate (Bachelor’s degree), degree in communication, marketing is a + 2-4 years of proven experience in social media management, customer service, or crisis communication Demonstrated experience handling customer escalations in digital environments Experience with social media management tools and analytics platforms What we offer? A positive, get-things-done workplace A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this) An inclusive environment that ensures we listen to a diverse range of voices when making decisions. Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity) About us: At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high growth markets the financial services and products they need to thrive. Our expertise in 18+ high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more at www.payu.com Our Commitment to Building A Diverse and Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.

Role & responsibilities Manage overall operations of the hotel/resort, ensuring seamless service delivery and guest satisfaction. Lead and supervise departments including Front Office, Housekeeping, F&B, Spa, Banquets, and Maintenance. Develop and implement operational policies, service standards, and guest experience protocols. Drive occupancy, Average Daily Rate (ADR), and Revenue per Available Room (RevPAR). Monitor budgets, control costs, and ensure profitability. Recruit, train, and manage staff to maintain high service standards. Ensure compliance with statutory regulations, health and safety norms, and company SOPs. Develop business strategies to enhance revenue through events, promotions, and partnerships. Conduct regular audits, performance reviews, and guest feedback analysis. Report performance metrics and present monthly updates to senior management. Preferred candidate profile Degree in Hotel Management or Hospitality (MBA or PGDM preferred). Minimum 10 years of experience in hospitality, with at least 3-5 years in a senior managerial role. Strong leadership and interpersonal skills with the ability to motivate diverse teams. In-depth knowledge of hotel operations, financial planning, guest relations, and service delivery. Excellent communication, crisis management, and organizational skills. Tech-savvy with familiarity in PMS (Property Management Systems) and hotel ERP tools. What We Offer Competitive monthly salary: 90,000 1,20,000 Opportunity to grow with a fast-expanding hospitality group

Job Title: Branch Name: Brain and Spine Medicity Qualification: MSW M & P Location: Kannur Employment Type: Full time Department: Neuro Rehabilitation \u200b Patient & Family Support: Provide emotional and psychosocial support to patients and families coping with illness, disability, or trauma. Help patients adjust to hospitalization, diagnosis, or chronic health conditions. Case Management: Assess patient social, emotional, and economic needs. Develop care plans and coordinate follow-up services. Counseling & Crisis Intervention: Offer individual and family counseling in times of grief, stress, or crisis. Support patients dealing with terminal illness, abuse, or mental health challenges. Referral Services: Connect patients with external agencies for financial aid, rehabilitation, shelters, home care, or government schemes. Collaborate with NGOs and social service organizations. Discharge Planning & Continuity of Care: Assist in smooth discharge planning by ensuring support systems are in place at home or in the community. Coordinate with doctors, nurses, and therapists to ensure continuity of care. Health Education & Awareness: Conduct awareness sessions on hygiene, disease prevention, rehabilitation, mental health, etc. Educate patients and families on available support systems and care practices. Documentation & Reporting: Maintain patient case notes and service records. Prepare social assessment reports and submit to clinical teams. Community Outreach: Participate in health camps, screening programs, and community-based rehabilitation (CBR). Identify vulnerable groups and offer field-based support. \u200b Requirements Excellent communication and counseling skills Empathy, patience, and emotional intelligence Casework and community coordination skills Knowledge of government health and welfare schemes Documentation and reporting ability Problem-solving and crisis management Ability to work in multidisciplinary teams Cultural sensitivity and ethical practice ","

Country Remote Customer Meeting Point Manager at IKEA Country Remote Customer Meeting Point Manager Job Description Job ID: 295834 Date posted: 22/07/2025 Who you are Do you want to drive extraordinary profitable growth and brand positioning, encouraging an excellent Omnichannel customer experience and lead a people movement? To be successful we are looking for a person with a strong commercial background and big interest in commerciality, with the ability to maximize the potential of our Remote Customer Meeting Point. You should have 10-15+ years with an MBA or PG in Administration, Operations or Service excellence and a minimum 5 years in a senior leadership role leading large scale BPO , contact centers or Service delivery teams. Background in BPO s , airlines, banking or ecommerce is preferred. 4. Familiarity with CRM tolls and AI would be an asset. In this position, you are a role model of the IKEA culture & values. You have a passion for developing our business through people and you understand the importance of creating collaborative teams across your own organization and to co-operate with other parts of IKEA. In this role, we would like to see an entrepreneurial drive combined with a willingness to take calculated risks. You are eager to exceed goals and targets as well as a willingness to share responsibility with others. You should have the ability to lead org and digital transformations and an ability to lead during crisis management. You should be very high on customer centricity , communication skills and strategic thinking and value driven with a clear balance between deliverables and nurturing the IKEA culture Where others see limitations, you find opportunities! You are performance driven and have speed when moving from plans to actions and when delivering results. Last but not least, you of course have a passion for home furnishing! Your responsibilities The overall assignment in this role is to drive Omnichannel profitable growth and brand positioning, maximizing sales as well as encouraging an excellent experience in an omni-channel environment. Together with your team, you will create even more memorable and engaging remote meetings between us and our customers with new tools and ways of working and by launching new digital self-service tools that will simplify our customers interaction with us. You ensure high quality execution of all People processes securing performing, competent and engaged co-workers with the objective to be the best employer in your market. As a digital ambassador in the function, you embrace the omni-channel transformation in the market. By building networks with all relevant stakeholders in the local community as well as on the national and global arena in IKEA, you will be representing the IKEA market in the city where the unit is. In this role, you will lead and develop the RCMP Management Team to achieve IKEA goals and standards, embrace innovation, lead transformation, built a performance culture and deliverer an efficient and profitable operation in line with the IKEA Concept to secure IKEA as the best home furnishing company. Some of the specific key tasks: Enable omnichannel retailing at IKEA by establishing and integrating a RCMP to drive strategic profitable growth at Ingka Accountable for owning and setting the strategy and driving the development of a highly centralized RCMP in order to ensure business goals and differentiate IKEA in the market Secure competence in Remote capabilities, Strategic Direction, and business steering, across all RCMP unit in the country, ensuring a high performing organization Accountable for the creation of an operating model promoting RCMP as a remote sales, profit and resolutions unit in order to build critical omni-channel capabilities Initiate and drive a cohesive customer centric mindset throughout the organization enabling local relevance and cultivating a deep understanding of our customers Steer and drive an efficient and effective RCMP organization that supports broader Ingka goals, processes and principles ensuring full integration of the business with the rest of IKEA Together as a team At IKEA it s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We re a bunch of people who are truly passionate about people!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to delight our guests, Team Members, and owners alike. What will I be doing As the Service Supervisor, you will be responsible for performing the following tasks to the highest standards: Supervise and manage the reception work during your duty period, ensuring that high quality and efficient service is provided. Communicate effectively with employees, provide clear instructions, pay attention to their performance and motivate them. Resolve all guest and staff difficulties and problems while following hotel rules and regulations, maintaining high quality and efficient service. Manage the Front Desk / Restaurant and handle any emergency on duty, with good judgment and determination. Extend friendly and sincere greetings, patiently listen, communicate and solve all guest and staff difficulties and problems. Play a leading role in the team and adjust work hours according to hotel requirements. Lead and motivate team members through training and consistent management. Take the necessary actions to deal with any complaints in a timely and effective manner, informing the Service Manager where appropriate, ensuring customer satisfaction with solutions. Maintain customer profile and information to ensure the validity and accuracy of the reservation. Arrange rooms according to guest reservations or preferences and carry out detailed inventory management. Maintain the accuracy of the hotel computer system information and data, facilitate the system operation, ensure the normal operation of front desk operating equipment and a clean work area. Know the latest information of hotel s surrounding area, places of interest, scenery, etc. , providing convenience to customers. Ensure the effective transmission of information and unfinished tasks to the relevant personnel one by one, to the satisfaction of guests. Participate in routine meetings and other meetings. Ensure the daily management of the Front Desk / Restaurant, including but not limited to work supervision, room assignment, reporting, credit limit checking, computer data backup and master account checking. Ensure the maintenance and necessary inventory of all equipment and keep all items in order. Follow health and safety, crisis management, disaster management and firefighting procedures, participating in the operation in the absence of the Guest Service Manager. Understand dietary requirements and can give appropriate advice and management. Master hotel product knowledge and provide relevant training to employees. Understand all restaurant dishes in order to recommend them to guests. Be familiar with all restaurant and hotel business hours. Follow service procedures to ensure that all areas of the restaurant meet breakfast, lunch and dinner service standards, including the preparation of the cashier desk, communication with the Chef, and details of the restaurant reservations. Check the daily restaurant reservations to ensure that staff can prepare according to reservations and set up the table correctly, making the appropriate preparation, and calling guests to confirm their reservations. Assist colleagues in the Dining Room and Kitchen when necessary and complete the tasks assigned by the manager. Check employee grooming to ensure that our team members receive our guests in the best possible spirit. Plan for any inadequacies in the work to avoid affecting the quality of customer service. Assist o prepare the schedule and work arrangement for each employee (Consider internal events, guest occupancy, special events, product promotions, etc. ). Assist the Front Desk to communicate with the team and care for guests. Check on guest satisfaction and give feedback to the relevant personnel if there are any comments, keeping a good record of customer comments. Work closely with Housekeeping and Engineering departments to ensure the integrity and cleanliness of departmental equipment. Establish good communication with Kitchen staff. Perform any other reasonable duties as assigned. The department reserves the right to change or supplement the job description if necessary.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to delight our guests, Team Members, and owners alike. The Cluster Revenue Manager is responsible for meeting, exceeding and maximizing the revenue potential goal of the hotel, maximizing occupancy / room rates at all times, implementing an effective rate structure and maintaining a consistently high standard of operation and customer service within the group and individual Reservations department. This role has a direct line of authority over all Reservations Sales Agents within the hotel and a liaison role with Sales and all other departments. What will I be doing As the Assistant Revenue Manager, you will be responsible for performing the following tasks to the highest standards: Ensure successful commercial strategy is laid out in terms of hotel product (rooms, banquet, restaurants) availability. Adjust strategy according to market trend to achieve a maximization of rooms sales and revenue for the hotel. Assist the Commercial Director to finish all departments revenue budgets. According to hotel reservations, complete the weekly and monthly rolling forecast. Organize the weekly revenue meeting, making sure all sales strategies are executed and supervise sales and marketing actions. Ensure that the department operates with a sales attitude and all personnel are aware of sales opportunities within the hotel that will assist with the maximization of revenue. Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries. Apply an aggressive overbooking policy and educate team to accept through benefits of results achieved, adhering or escalating to the Regional Revenue Manager if overbooking decisions are too soft or aggressive. Maintain a consistent selling strategy across IDeaS Yield, Fidelio Front Office, Delphi and HILSTAR, ensuring maximum use of availability controls in all systems. Maintain accurate ongoing records of controls applied to all systems. Evaluate the daily revenue and market confidence, giving suggestions of price and strategy adjustments to the Commercial Director. Ensure that all revenue opportunities in Fidelio Front Office & MICROS, Hilstar, HRW & GDS, etc. are exploited by developing and maintaining knowledge of the systems and the commercial application of them. Audit operating standards and procedures in the Reservations and Group & Tour departments to ensure that they comply with company practices. Ensure that accurate advance booking count and forecasting are carried out. Ensure effective room price system and accurate room price database. Carry out all interviews for department team members, ensuring that departmental orientation is carried out for new members of the team, supervise trainings, training schedules, records and corrective /re-training. Ensure all department members benefit from work trackers and department meetings. Implement a full training plan within the Reservations team to develop all personnel to their full potential. Conduct annual appraisals with all team members as means of development and actively develop team members skills and performance through coaching and training. Schedule annual leave during low demand periods to maximize payroll savings. Monitor manual or automated yield systems and validate that yield actions are consistent with both property and market conditions, escalating any concerns to the Regional Revenue Manager. Complete and analyze month-end / quarter-end and year-end reports. Adhere to departmental operating expenses as laid out in the plan / forecast. Comply with all company policies relating to rate and space decisions. Comply with all systems and procedures laid down by the Director of Sales & Marketing / Director of Business Development. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

We are seeking a highly skilled and experienced Assistant Manager Security to join our team in Pune, India. In this crucial role, you will be responsible for overseeing and enhancing our security program to safeguard our property, employees, and assets while ensuring a safe environment for all stakeholders. Develop and implement comprehensive security strategies aligned with organizational goals Lead and manage the security team, ensuring efficient delegation of tasks and responsibilities Conduct regular risk assessments and analyze security challenges to develop innovative solutions Collaborate with other departments to ensure a seamless and secure experience for employees and visitors Oversee the maintenance and upgrade of security systems and equipment Respond promptly and effectively to security incidents and emergencies Ensure compliance with local laws and regulations related to security in Pune and India Provide regular reports and updates to senior management on security matters Conduct security awareness training for staff members Continuously improve security protocols and procedures to adapt to evolving threats Manage budgets and resources for the security department effectively

Develop, maintain, or implement business continuity and disaster recovery strategies and solutions, including risk assessments, business impact analyses, strategy selection, and documentation of business continuity and disaster recovery procedures. Plan, conduct, and debrief regular mock-disaster exercises to test the adequacy of existing plans and strategies, updating procedures and plans regularly. Act as a coordinator for continuity efforts after a disruption event. Job Tasks Develop disaster recovery plans for physical locations with critical assets such as data centers. Develop contingency plans to deal with organizational emergencies. Test documented disaster recovery strategies and plans. Analyze impact on, and risk to, essential business functions or information systems to identify acceptable recovery time periods and resource requirements. Assess risks to business operations. Develop emergency management plans for recovery decision making and communications, continuity of critical departmental processes, or temporary shut-down of non-critical departments to ensure continuity of operation and governance. Develop contingency plans to deal with organizational emergencies. Review existing disaster recovery, crisis management, or business continuity plans. Develop contingency plans to deal with organizational emergencies. Establish, maintain, or test call trees to ensure appropriate communication during disaster. Interpret government regulations and applicable codes to ensure compliance. Evaluate applicable laws and regulations to determine impact on organizational activities. Conduct or oversee contingency plan integration and operation. Develop contingency plans to deal with organizational emergencies. Write reports to summarize testing activities, including descriptions of goals, planning, scheduling, execution, results, analysis, conclusions, and recommendations. Prepare research reports. Identify opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, regulatory, or industry-specific change initiatives. Identify strategic business investment opportunities. Create business continuity and disaster recovery budgets. Analyze budgetary or accounting data. Create or administer training and awareness presentations or materials. Develop training materials. Train personnel in organizational or compliance procedures. Maintain and update organization information technology applications and network systems blueprints. Maintain data in information systems or databases. Conduct or oversee collection of corporate intelligence to avoid fraud, financial crime, cyber-attack, terrorism, and infrastructure failure. Gather organizational performance information. Oversee business processes. Recommend or implement methods to monitor, evaluate, or enable resolution of safety, operations, or compliance interruptions. Monitor organizational compliance with regulations. Advise others on analytical techniques. Analyze corporate intelligence data to identify trends, patterns, or warnings indicating threats to security of people, assets, information, or infrastructure. Assess risks to business operations. Analyze business or financial data. Design or implement products and services to mitigate risk or facilitate use of technology-based tools and methods. Develop business or financial information systems. Prepare reports summarizing operational results, financial performance, or accomplishments of specified objectives, goals, or plans. Prepare operational reports. Create scenarios to re-establish operations from various types of business disruptions. Apply mathematical models of financial or business conditions. Attend professional meetings, read literature, and participate in training or other educational offerings to keep abreast of new developments and technologies related to disaster recovery and business continuity. Update professional knowledge. Identify individual or transaction targets to direct intelligence collection. Investigate legal issues.

You are a dynamic professional with over 15 years of experience in company secretarial, corporate governance, and compliance management. You have a Master's degree in communications, public relations, or a related field, with an advanced degree being preferred. Your role as the Head of Corporate at Kshema involves managing and optimizing the company's relationships with external stakeholders, partners, clients, and the public. Your key responsibilities include developing and implementing corporate relations strategies aligned with the company's objectives, identifying and nurturing key relationships with stakeholders, managing the company's reputation and brand image, executing communication plans, building strong partnerships, and representing the company at industry events and conferences. You will also be responsible for crisis communication plans, mitigating reputational risks, providing mentorship to team members, tracking and reporting on key performance indicators, and offering recommendations for improvement. To excel in this role, you must possess excellent communication, interpersonal, and negotiation skills, a strong understanding of strategic planning and execution, the ability to build and maintain relationships with diverse stakeholders, crisis management and communication skills, leadership and team management skills, exceptional organization and time management, an initiative-taking attitude, and a flexible and practical approach to work. The position of Head of Corporate Relations is based at the Hyderabad location. You will play a crucial role in enhancing the company's reputation, building strong partnerships, and effectively communicating Kshema's values and goals. If you are passionate about developing and implementing strategic plans, fostering relationships, and contributing to the growth of a digital insurance company focused on empowering cultivators in the food and agriculture sectors, then this opportunity at Kshema is ideal for you. For more information about Kshema and its innovative products, please visit www.kshema.co. Join us in making a difference through innovation, sustainability, and a merit-based approach.,

The Director of Operations will oversee the day-to-day operational performance, guest experience, and brand compliance across the Holiday Inn Express (HIEX) Samhi Portfolio, comprising 12 hotels in key Indian cities. This leadership role ensures operational excellence, drives profitability, supports hotel teams, and maintains IHG brand standards in collaboration with the broader corporate and brand teams. Lead operational strategy and execution across all 12 HIEX hotels in the portfolio. Monitor and improve key performance indicators (KPIs), including guest satisfaction (GSS), GOP, PAR, and RevPAR. Conduct regular property visits to assess service delivery, cleanliness, safety, and operational consistency. Ensure compliance with all IHG brand standards and internal SOPs. Support and mentor Hotel Managers/GMs across the portfolio. Work with HR to ensure robust training, performance management, and talent pipeline development. Drive employee engagement and build a strong, service-focused culture across the portfolio. Review and guide hotel budgets, forecasts, and capital expenditures (CAPEX). Drive cost optimization, productivity, and profitability at each property. Collaborate with Finance and Revenue teams to support revenue enhancement initiatives. Ensure consistent delivery of Holiday Inn Express brand promise and service culture. Drive guest satisfaction through effective service audits, feedback mechanisms, and training. Act as the custodian of IHG brand standards in day-to-day hotel operations. Collaborate with technical teams and asset management teams on renovations, upgrades, and preventive maintenance programs. Assist with new hotel openings or transitions when needed. Experience: 12-18 years in hotel operations, with at least 5 years in a multi-property leadership role. Proven expertise in limited-service or mid-scale hotel operations (HIEX or similar preferred). Deep understanding of Indian hospitality regulations, customer expectations, and operational trends. Experience managing remote teams and high-performing GMs. Operational and Financial Acumen. Strategic Thinking & Crisis Management. Strong Leadership & Team Development Skills. Excellent Communication & Interpersonal Skills. High Attention to Detail and Quality. Proficient in Hotel Systems (Opera, IHG Concerto, Brand Advantage, etc.). SAMHI Hotels is one of India's leading hotel ownership and asset management platforms. The HIEX Samhi Portfolio includes 12 Holiday Inn Express hotels across key urban and business locations such as Ahmedabad, Bengaluru, Chennai, Gurugram, Hyderabad, Pune, Noida, and Nashik. The portfolio is known for delivering consistent, smart, and efficient stays for modern business and leisure travelers. If you believe you'd be a great fit for the job, hit the "Apply" button and start your journey with us today.,

As a Social Media Strategist at SMEClabs, located in Ernakulam, you will play a crucial role in developing and executing effective social media strategies. Your responsibilities will include optimizing social media content, managing online presence, and ensuring consistent branding across various platforms. Your expertise will contribute to engaging with the audience, monitoring social media trends, and analyzing performance metrics to enhance engagement and reach. Your primary duties will involve crafting and executing social media strategies, collaborating with designers and editors on content planning, and actively engaging with the community by responding to messages, comments, and mentions. You will be responsible for monitoring trends, tracking performance, and optimizing content to drive brand visibility. Furthermore, you will manage daily content creation and publishing across platforms, report insights to contribute to digital growth, and work with influencers or creators to amplify brand reach. Your role will also include tracking Key Performance Indicators (KPIs) and preparing performance reports using tools such as Meta Business Suite, Google Analytics, or third-party tools like Hootsuite and Buffer. Additionally, you will be accountable for maintaining content calendars that align with marketing goals, ensuring brand voice and visual consistency across all platforms, and handling crisis management and social listening to safeguard brand reputation. This is a full-time, on-site position that requires a minimum of 3 years of experience. If you are passionate about social media, have a creative mindset, and possess strong analytical skills, this role based in Kochi, Kerala, offers an exciting opportunity to make a significant impact.,

The Tower Lead for Support & Operations is a pivotal role responsible for ensuring efficient service delivery and timely resolution of escalations within the Data domain. You will play a crucial part in upholding accountability to meet service level agreements (SLAs), implementing organizational initiatives, and driving customer satisfaction. Your key responsibilities will include: - Generating Tower-level revenue through effective management and optimization of SDWAN and Wireless WLAN (Cisco) solutions. - Managing escalations and crises by ensuring timely closure of all responsibilities and tasks in accordance with agreed SLA norms, maintaining operational efficiency. - Overseeing operational hygiene by validating reports and ensuring service delivery aligns with the agreed Statement of Work (SOW), thereby enhancing service quality. - Fostering positive customer satisfaction by developing and implementing new initiatives and frameworks aimed at improving service delivery and client experience. - Implementing the Profit Improvement Plan (PIP) by leveraging automation and self-driven initiatives to enhance operational efficiency and cost-effectiveness. The ideal candidate should possess the following skills: - Proficiency in Data SDWAN and Wireless WLAN (Cisco) technologies. - Solid understanding of operational processes and service delivery frameworks. - Excellent problem-solving and crisis management skills. - Strong analytical abilities to validate reports and ensure compliance with SOW. - Competence in developing customer satisfaction improvement initiatives. Optional but valuable certifications for this role include Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA) Wireless, and ITIL Foundation. This position requires expertise in NGN-Network Data-Network Data. Auto req ID: 1587151BR Kindly note that this is a single position role.,

Airbnb is a global platform that was established in 2007 when two Hosts welcomed three guests to their San Francisco home. Since then, Airbnb has grown to over 5 million Hosts who have hosted more than 2 billion guest arrivals across almost every country worldwide. Every day, Hosts offer unique stays and experiences to enable guests to connect with communities in a more authentic manner. As a member of the Safety Operations team at Airbnb, you have the opportunity to be part of the forefront of the sharing economy. You play a crucial role in leading a new, worldwide phenomenon by striving to build the world's most loyal travel community. Together, our team supports over 100 million lifetime guests and 3 million listings in more than 191 countries. With dedication and a commitment to inclusivity, we aim to create a world where everyone can belong anywhere. We are currently seeking an enthusiastic and dedicated Safety Team Lead who can effectively motivate and inspire a team in a dynamic and fast-paced risk management environment. The Safety Team Lead is responsible for overseeing team performance, ensuring the achievement of service delivery targets and key performance indicators, and fostering the professional development of team specialists. Joining our community means being part of a team that is deeply committed to ensuring the safety, inclusivity, and support of all our users. You will be at the forefront of handling safety concerns and will be expected to manage complex, high-risk cases with sensitivity and empathy while collaborating with internal and external stakeholders. In the role of Senior Specialist, you will be entrusted with our most sensitive and high-risk cases that demand exceptional judgment, trauma-informed support, and profound behavioral insight. You will serve as a thought partner to leadership, contributing to the enhancement of user care practices and global collaboration efforts. Your impact will be significant as you directly support users and internal stakeholders during critical incidents, such as self-harm and mental health emergencies, human trafficking, domestic violence, and culturally sensitive cases. Your ability to navigate ambiguity, crisis, and cultural nuances with empathy and professionalism will be crucial in maintaining safety and trust during challenging times. In this role, you will demonstrate operational excellence by providing leadership-level case handling, deep subject-matter expertise in personal safety risk assessment, and effective communication with cross-functional teams. You will also contribute to safety incident root-cause analysis, quality audits, and advocate for product or policy improvements based on data and qualitative feedback. Your background and experience should include at least 4 years in customer-facing roles with direct interaction via phone or email, including 2 years in Trust & Safety, emergency response, law enforcement, mental health, or crisis management. You should have demonstrated experience in handling sensitive or traumatic content with care, engaging with executive stakeholders, and working in dynamic shifts to meet business needs. At Airbnb, we are committed to fostering diversity and inclusion to drive innovation and engagement. We encourage applications from all qualified individuals who can contribute to our mission of creating an inclusive and welcoming environment for everyone.,

The Event Manager role at our resort involves planning, coordinating, and executing various events such as weddings, corporate retreats, conferences, private parties, and seasonal promotions. You will work closely with internal departments like catering, housekeeping, front office, recreation, and external vendors to ensure that each event is memorable, seamless, and aligned with the resort's service standards and brand. Your responsibilities will include meeting with clients to understand their vision, budget, and objectives, developing detailed event proposals, timelines, and floor plans, coordinating with different teams for readiness, overseeing event setup, execution, and breakdown. You will also serve as the main point of contact for event clients, provide exceptional customer service, follow up post-event for feedback and future business opportunities. Collaboration with the sales team to upsell packages, add-ons, and premium services, supporting marketing initiatives, assisting in pricing strategy, liaising with third-party vendors, ensuring compliance with policies, safety standards, and legal requirements, preparing and managing budgets, analyzing event performance metrics are also part of your role. Key skills required for this position include strong project management and organizational skills, excellent communication and interpersonal abilities, creativity, attention to detail, problem-solving, crisis management skills, ability to multitask under pressure, proficiency in event management software and Microsoft Office, knowledge of hospitality and luxury service standards. To be eligible for this role, you should have a Bachelor's degree in Hospitality Management, Event Management, or a related field, with at least 3-5 years of experience in event planning within a resort, hotel, or luxury venue. A proven track record of managing large-scale events and high-end clientele, familiarity with resort operations, guest experience management, and certification in Event Planning (e.g., CMP or CSEP) will be advantageous. This is a full-time position, and weekends and holidays may be required based on event schedules. If you are passionate about creating exceptional event experiences and possess the necessary qualifications and experience, we welcome you to apply for this exciting opportunity as our Event Manager.,

Grade F - Office/ CoreResponsible for managing a large team to deliver security services to protect BPs people, assets and reputation from security risks, contributing to strategic development, coordinating risk assessments and the implementation of corresponding management measures and ensuring conformance with internal and external security procedures and regulations in order to strengthen safe, reliable and compliant operations across BP. Entity: Technology HSSE Group bp is an integrated energy company whose purpose is to deliver energy to the world, today and tomorrow. But we can t do it alone. We re a diverse team of engineers, scientists, traders, and business professionals determined to find answers to problems that must be solved. We believe that our teams are strengthened by diversity. We invite applications from all suitable candidates regardless of your gender, race, sexual orientation, or neurodiversity. Purpose of the role Intelligence, Security and Crisis Management (ISC) is the overarching function which delivers geo-political insight, security risk management and crisis management to all bp businesses. Within ISC, the Regional Security Manager s (RSM) role exists to lead a team delivering risk management expertise and specialist security advice to all relevant businesses within the Asia Pacific region to ensure security is properly implemented in accordance with bp s requirements. Within bp, this role is viewed as the senior level of leadership and as such the RSM, reporting to and guided by the VP Security, is accountable for the delivery of Security Risk Management services of the highest quality, ensuring that risks to company personnel, assets and operations/activities within the region are properly identified, evaluated and managed in a timely manner. Key Accountabilities Be accountable for the delivery of security risk management across the relevant businesses in the region in coordination with other elements of ISC, risk owners and budget holders. Manage the full range of security risk including those at group level. Assume responsibility for ensuring that the Unified Risk Picture (ISC s bespoke software for managing country and asset level risk) is maintained. Manage a large, geographically dispersed team of security professionals including Country Security Managers (CSMs) and Business Security Manager (BSMs) covering all businesses in the region, including some with global roles. Provide management oversight and reporting of security issues which occur across the region which may be of importance or relevance to bp operations. Provide detailed technical security advice to ensure the required barrier strength is maintained and risk is mitigated in accordance with risk appetite. Work with teams delivering projects in the relevant businesses and ensure the appropriate bp security input and oversight. Consolidate, prepare and submit risk registers and risk management plans ensuring that Risk Notification and Plan Endorsement (RNPE) forms for emerging security risks are properly dealt with covering narratives, trends, major incidents. Conduct security reviews across the region to ensure the delivery of security measures in accordance with approved security risk management plans. Provide regular assessment/update to key stakeholders including senior business leaders and their leadership teams where appropriate to update on political events and security risk and their impact on the security environment. Provide leadership and management of the Business Security Representatives (BSR) across the region. Facilitate information exchange with all stakeholders within ISC and the business in relation to security threats across the region. In particular, facilitate interaction with threat intelligence analysts and advisors and other sources of information in order to develop a detailed understanding of the threat landscape. Act as the security representative on emergency or crisis response teams in the event of activation. Ensure compliance with the Voluntary Principles on Security and Human Rights (VPSHR). Oversee and ensure compliance with procurement and supply chain management (PSCM) standards on security services contracts. Act as point of contact for Project Contractors organizations in addressing various security issues, ensuring compliance with bp Security guides, procedures and contractual requirements and with high level performance and delivery of services. Ensure that appropriate security awareness training needs are identified and the relevant training delivered across multiple business streams. Network with those responsible for security across bp on key issues and share best practices. Liaise with Digital Security (DS), Group Audit, HSE&C, Legal, People, Culture and Communications (PC&C), External Affairs, PSCM and other functions on areas of shared risk. Provide advice and support to management in the event of a security emergency and volatile periods such as civil unrest, terrorist attacks and kidnap. Provide pre-emptive advice on risk reduction strategies for predicted periods of concern or during major events that could disrupt business. Work collaboratively and inclusively with other internal stakeholders, in particular, communications, external affairs, community relations and HSE&C. Act as a point of contact for countries where there is no security team presence. Travel security risk management across the region. Establish and maintain and manage close relationships with Public security forces. Establish proactive communications and information exchange. Essential Skills and Experience University degree, preferably in an analytical subject, or comparable, relevant professional experience. Have a minimum of ten years experience in a security role with responsibility for security for multiple businesses across a region, including in higher risk areas and in the Asia Pacific region. Extensive experience managing large and diverse teams, dispersed across a wide region. Expertise in security risk management and conducting security risk assessments. Experienced and comfortable participating in site and national level leadership team meetings. Ability to discuss in detail security risk assessment and the use of risk management software. Proven knowledge of security strategy and implementing physical security practices and technical security measures to include CCTV, access control and management/monitoring systems. Experience in developing policies, protocols, and exercising training to ensure compliance and preparedness. Working experience with local and national enforcement agencies; experience with international agencies preferred. Experience with the creation of budgets, business cases to support expenditure, & capital project management. Please be aware that you should have Citizenship or PR for the country you are applying Travel Requirement Up to 25% travel should be expected with this role Relocation Assistance: Relocation may be negotiable for this role Remote Type: This position is a hybrid of office/remote working Skills: Crisis and emergency response management, Information Security, Leadership, Physical security systems and surveillance, Security policies and practices, Security Risk, Security Risk Management, Workplace violence awareness and response

The primary objective of the SLP Specialist is to provide security services, investigation and asset protection in designated area of responsibility, assist in mitigating shipment loss, and maintain customer satisfaction in accordance with India Security and Loss Prevention guidelines and policies. The role is cross-functional and requires collaboration and influencing ability with stakeholders from business and operation functions. SLP Specialists day-to-day activities involve planning, organizing, coordinating, implementing and executing process and procedures laid down by the organization and the SLP function. SLP specialist will carry out the investigation, data analysis to identify the defect and take the corrective actions. Identify the potential pilferage opportunities and organized fraud and work closely with the concerned stakeholders to mitigate the causes of losses. Optimum utilization of the resources to ensure and maintain high quality and timely support to Business teams. Conduct risk assessment and process audit for the respective sites and work in accordance with the security policies and guidelines. 1. Security and LP Operation. Implementation of Loss Prevention procedures and practices in Amazon sites. 2. Audits and Compliance Conducting the SLP audits & implement the SOPs Preparation of Documents for Internal & External Audits Surprise Check and reports 3. Process Improvement & Loss Prevention Program Process Review, Gap analysis & Necessary Improvements Weekly, Monthly and Quarterly Assessment Loss Prevention Reporting feed backs from Internal and External Stakeholders 4. Loss Prevention Analysis and Investigation Weekly loss trend analysis, Identifying the defeats and work of the loss input reduction Conduct Investigation by working closely with RCX and ATS/OPS team and support functions in SLP related areas. 5. Delivering and meeting weekly Investigation targets and shrink target. About the team The Loss Prevention (LP) team is responsible for leading the effort to efficiently and effectively provide security services and asset (lives, buildings, equipment, inventory, data, and intellectual property) protection in a designated area of responsibility. Amazons LP and shrink reduction efforts are supported by the Global Security Operations (GSO) team through the creation of an overall global strategy designed to optimize resources and leverage technology to mitigate product loss and maintain customer satisfaction. University degree level or equivalent degree. A minimum of 4-6 years in Security and Loss prevention role, law enforcement or security-related profession. Extensive and up to date knowledge of Shrink management and Data Analysis. Experience in managing or coordinating security investigations of complex nature. Knowledge of information security processes and systems. Experience in security auditing Loss Prevention Experience Investigation/Security related Certifications. Emergency Response / Crisis Management Training & Development.

Amazon s SLP team is seeking highly skilled and motivated person to help develop a and implement a world class security program for our first mile network which will ensure that our customers receive the items they purchase on time and at the best possible cost. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The SLP Specialist MDR Return, will be responsible for partnering with respective stakeholders and prog teams spread across various cities within a region to execute company security policies and provide security services and asset (lives, inventory in transit and within sort center, buildings, equipment, data, & intellectual property) protection within the assigned location and the surrounding geography. The Manager is a key member of the AMZL working with the Regional team as well as cross functional teams throughout the organization. Perform risk assessment of site & operation model and frame mitigation measures Possess a thorough understanding of central/state security issues and demonstrate excellence in ability to implement and ensure sites compliance with company security policies and any industry or merchant requirements. Completing and/or coordinating the final Test and Acceptance of site security systems that leverage our access control system. Establish and implement effective, predictable, measurable procedures/processes and prevention programs impacting losses, pilferage, accident trends and conduct job hazard and job safety analyses Perform frequent site security audits to identify all non-compliance equipment and/or processes at the site. Implement solutions to eliminate exposure to these risks and prevent injury. Ensure guarding vendor(s) have clear understanding of expectations and hold them accountable to deliver on them and meet or surpass service level agreement requirements. In addition, work with the guarding vendor s management to ensure that they recruit, hire, and retain candidates who raise the performance bar of the security services organization Builds and deploys security training program Serve as department s liaison and security subject matter expert Effectively address safety and security incidents including potential and actual work place violence incidents per policy as well as conducting testing of the incident response plans. Enhance, track, and report on metrics which are key performance indicators Coordinate with various support teams such as the Worldwide Operations Security Team, IT Security, and Network Engineering as needed Utilize Kaizen, Lean and Six Sigma methods to drive process improvements and increase efficiency. University degree level or equivalent through experience and professional certification. A minimum of 4-7 years in Security and Loss prevention role, law enforcement or security-related profession. Extensive and up to date knowledge of Shrink management and Data Analysis. Experience in managing or coordinating security investigations of complex nature. Knowledge of information security processes and systems. Experience in security auditing Loss Prevention, Investigation/Security related Certifications. Preferably from Military/Law enforcement or Studies related to criminology or forensics background. Emergency Response / Crisis Management & Training & Development. Auditing and security investigations

INSLP (Security & Loss Prevention) is hiring an SLP Specialist to support growth of the SLP MDR Concessions Abuse Program and help preventing losses via identification of abusive entity. The program is aimed at identifying and eliminating Concessions Abuse while preserving customer trust. The primary objective of the SLP Specialist is to provide security services, investigation and asset protection in designated area of responsibility, assist in mitigating product loss, and maintain customer satisfaction in accordance with INSLP guidelines and policies. The role is cross-functional and requires deep collaboration and influencing ability with stakeholders from business and corporate functions. SLP Specialists day-to-day activities involve planning, organizing, coordinating, implementing and executing process and procedures laid down by the organization and the SLP function. As a part of the SLP MDR Concessions Abuse program, the SLP Specialist is required to deep dive into the Concessions request raised by customer, and conduct end-to-end investigation across customer, DA/network and seller to identify the abusive entity. SLP has outlined frameworks for investigation, and the SLP Specialist is bound to adhere to the investigation guidelines. Along with primarily supporting on Concessions investigations, the SLP Specialist will be required to provide on-ground intel useful in uncovering abuse MOs. In order to ensure network integrity, the SLP Specialist will be required to conduct risk assessment and process audit for the respective sites and work in accordance with the security policies and guidelines. Security Operation Implementation and follow-up of Loss Prevention Plan in MDR Concessions Audits and Compliance Conducting SLP audits and implementing SOPs Surprise check and reports at LM (Last Mile) stations Keeping the plans and SOPs updated Periodical check of documentation Adhering to SLAs defined for the SLP MDR Concessions Abuse Program Process Improvement and Loss Prevention Process review, gap analysis and implementation of necessary improvements Weekly, monthly and quarterly assessments Loss prevention reporting Working on feedbacks received from internal and external stakeholders Follow up and completion of CAPA Recommending loss prevention initiatives based on on-ground intel Loss Prevention Analysis and Investigation Work closely with the SLP and CS teams to analyze the loss trends in MDR Concessions Weekly loss trend analysis, identifying defects / abusive entities and working towards loss reduction Conduct investigations by working closely with CS and support functions in SLP and Ops Meeting the weekly investigation targets and submitting investigation reports Sharing RCAs and PTG initiatives on shrink and unmet goals University degree or equivalent through experience and professional certification A minimum of 7-10 years in Security and Loss prevention role, law enforcement or security-related profession Extensive and up to date knowledge of Shrink Management and Data Analysis Experience in managing or coordinating security investigations of complex nature Knowledge of information security processes and systems Experience in security auditing Loss Prevention experience Investigation/Security related certification Emergency Response / Crisis Management certification Training & Development experience Auditing and security investigations experience Exposure to MNC culture and dynamics

The Director of Operations will oversee the day-to-day operational performance, guest experience, and brand compliance across the Holiday Inn Express (HIEX) Samhi Portfolio , comprising 12 hotels in key Indian cities. This leadership role ensures operational excellence, drives profitability, supports hotel teams, and maintains IHG brand standards in collaboration with the broader corporate and brand teams. Key Responsibilities: Operational Excellence & Hotel Performance: Lead operational strategy and execution across all 12 HIEX hotels in the portfolio. Monitor and improve key performance indicators (KPIs), including guest satisfaction (GSS), GOP, PAR, and RevPAR. Conduct regular property visits to assess service delivery, cleanliness, safety, and operational consistency. Ensure compliance with all IHG brand standards and internal SOPs. People Leadership & Talent Development: Support and mentor Hotel Managers/GMs across the portfolio. Work with HR to ensure robust training, performance management, and talent pipeline development. Drive employee engagement and build a strong, service-focused culture across the portfolio. Financial Oversight: Review and guide hotel budgets, forecasts, and capital expenditures (CAPEX). Drive cost optimization, productivity, and profitability at each property. Collaborate with Finance and Revenue teams to support revenue enhancement initiatives. Guest Experience & Brand Standards: Ensure consistent delivery of Holiday Inn Express brand promise and service culture. Drive guest satisfaction through effective service audits, feedback mechanisms, and training. Act as the custodian of IHG brand standards in day-to-day hotel operations. Project Support & Asset Management: Collaborate with technical teams and asset management teams on renovations, upgrades, and preventive maintenance programs. Assist with new hotel openings or transitions when needed. Key Requirements: Experience: 12 18 years in hotel operations, with at least 5 years in a multi-property leadership role. Proven expertise in limited-service or mid-scale hotel operations (HIEX or similar preferred). Deep understanding of Indian hospitality regulations, customer expectations, and operational trends. Experience managing remote teams and high-performing GMs. Skills & Competencies: Operational and Financial Acumen Strategic Thinking & Crisis Management Strong Leadership & Team Development Skills Excellent Communication & Interpersonal Skills High Attention to Detail and Quality Proficient in Hotel Systems (Opera, IHG Concerto, Brand Advantage, etc.) About Samhi & HIEX Portfolio: SAMHI Hotels is one of India s leading hotel ownership and asset management platforms. The HIEX Samhi Portfolio includes 12 Holiday Inn Express hotels across key urban and business locations such as Ahmedabad, Bengaluru, Chennai, Gurugram, Hyderabad, Pune, Noida, and Nashik. The portfolio is known for delivering consistent, smart, and efficient stays for modern business and leisure travelers. The Director of Operations will oversee the day-to-day operational performance, guest experience, and brand compliance across the Holiday Inn Express (HIEX) Samhi Portfolio , comprising 12 hotels in key Indian cities. This leadership role ensures operational excellence, drives profitability, supports hotel teams, and maintains IHG brand standards in collaboration with the broader corporate and brand teams. Key Responsibilities: Operational Excellence & Hotel Performance: Lead operational strategy and execution across all 12 HIEX hotels in the portfolio. Monitor and improve key performance indicators (KPIs), including guest satisfaction (GSS), GOP, PAR, and RevPAR. Conduct regular property visits to assess service delivery, cleanliness, safety, and operational consistency. Ensure compliance with all IHG brand standards and internal SOPs. People Leadership & Talent Development: Support and mentor Hotel Managers/GMs across the portfolio. Work with HR to ensure robust training, performance management, and talent pipeline development. Drive employee engagement and build a strong, service-focused culture across the portfolio. Financial Oversight: Review and guide hotel budgets, forecasts, and capital expenditures (CAPEX). Drive cost optimization, productivity, and profitability at each property. Collaborate with Finance and Revenue teams to support revenue enhancement initiatives. Guest Experience & Brand Standards: Ensure consistent delivery of Holiday Inn Express brand promise and service culture. Drive guest satisfaction through effective service audits, feedback mechanisms, and training. Act as the custodian of IHG brand standards in day-to-day hotel operations. Project Support & Asset Management: Collaborate with technical teams and asset management teams on renovations, upgrades, and preventive maintenance programs. Assist with new hotel openings or transitions when needed. Key Requirements: Experience: 12 18 years in hotel operations, with at least 5 years in a multi-property leadership role. Proven expertise in limited-service or mid-scale hotel operations (HIEX or similar preferred). Deep understanding of Indian hospitality regulations, customer expectations, and operational trends. Experience managing remote teams and high-performing GMs. Skills & Competencies: Operational and Financial Acumen Strategic Thinking & Crisis Management Strong Leadership & Team Development Skills Excellent Communication & Interpersonal Skills High Attention to Detail and Quality Proficient in Hotel Systems (Opera, IHG Concerto, Brand Advantage, etc.) About Samhi & HIEX Portfolio: SAMHI Hotels is one of India s leading hotel ownership and asset management platforms. The HIEX Samhi Portfolio includes 12 Holiday Inn Express hotels across key urban and business locations such as Ahmedabad, Bengaluru, Chennai, Gurugram, Hyderabad, Pune, Noida, and Nashik. The portfolio is known for delivering consistent, smart, and efficient stays for modern business and leisure travelers.

Client Assessment: Assess individuals or families needs through interviews, home visits, and collaboration with healthcare or community teams. Support and Counseling: Provide emotional support, basic counseling, and crisis intervention for individuals and families in distress. Care Planning and Coordination: Develop and implement care plans by coordinating with healthcare professionals, therapists, educators, or support staff. Resource Linkage: Connect clients to community resources like government schemes, financial aid, rehabilitation services, or legal help. Advocacy: Advocate for the rights and needs of clients, especially vulnerable populations like children, elderly, or persons with disabilities. Documentation and Reporting: Maintain accurate case records, progress notes, and submit timely reports for organizational or legal compliance. Community Outreach: Conduct awareness campaigns, workshops, and mobilization programs in communities to promote health, education, or social welfare. Monitoring and Follow-up: Track progress of clients, conduct regular follow-ups, and adjust interventions as needed. Collaboration: Work closely with interdisciplinary teams including medical, educational, and administrative staff for holistic support. Ethical Compliance: Maintain client confidentiality and uphold professional ethics and standards. Requirements Empathy and Active Listening Strong Communication and Interpersonal Skills Problem-Solving and Critical Thinking Cultural Sensitivity and Non-judgmental Attitude Organizational and Time Management Skills Documentation and Report Writing Team Collaboration Emotional Resilience and Patience Crisis Management Basic Knowledge of Welfare Laws and Social Policies \u200b

Duties and responsibility To handle individually for day to day monitoring of activity, receiving feedback, crisis management Vendor Handling Finalization of appropriate vendors at the optimum costs as per project and ensuring that they achieve all the deliverables committed by them. To maintain good working relationship with all vendors and associates for the smooth execution of an event. Creation and presentation of post project reporting and analysis as per client guidelines Pre & Post Event Planning Execution of event

Key Responsibilities Lead and direct all activities during a major incident, maintain a sense of urgency to ensure swift and effective restoration. Facilitate technical troubleshooting efforts and engage additional technical support as needed, including vendor support. Collaborate with technical teams and form action plans for incident recovery with specific actions, owner and deadlines and ensure these are completed. Host conference calls to facilitate effective management of a major incident throughout its lifecycle. Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution. Build a strong collaborative relationship with the various support teams and understand various applications and technologies. Document troubleshooting activities and resolution progress and status in the ServiceNow ITSM portal, to provide an accurate timeline. Ensure proper documentation of any changes implemented as part of incident resolution. Establish and maintain communication channels with stakeholders, including senior management and affected users. Liaise with Crisis Management for incidents impacting Critical business applications or Core infrastructure services. Identify process optimization opportunities and contribute to the implementation of proposed solutions. Skills and Experience At least 5 years experience in managing Major Incidents or experience in a similar role within the ITSM structure/environment. Enterprise IT experience and a good working knowledge of the broad suite of IT technologies and technical environments. Excellent communication skills and the ability to deal tactfully with people at all levels, including senior staff, clients and vendors. Excellent coordination skills to manage complex technical investigation streams. Strong knowledge of the ITIL framework and service desk tools. Certification in Service Management preferred. Be a self-starter, work independently and adjust to changing priorities. Availability outside of normal business hours will be required on an as-needed basis.

As a skilled Event Manager, you will be responsible for leading the end-to-end event planning and execution process, starting from ideation to post-event evaluation. This includes coordinating with internal departments such as design, marketing, and production, as well as external vendors, venues, and artists to ensure successful events. Your duties will involve preparing and managing event budgets, timelines, logistics, and vendor contracts. You will also be required to conduct on-site inspections to guarantee the smooth execution of events. Supervising and managing event staff, crew, and volunteers will be crucial in ensuring the efficient running of events. Maintaining timely client communication, ensuring client satisfaction, and integrating client feedback into future events will be key aspects of your role. Additionally, you will be expected to develop and nurture strong vendor and partner relationships to enhance event outcomes. In this role, you will need to manage crisis situations and handle last-minute changes with a calm and solution-driven mindset. Your ability to innovate and conceptualize unique event ideas that align with brand goals will be essential for success in this position. This is a full-time, permanent position that offers a flexible schedule. You will also have the opportunity to earn performance bonuses and yearly bonuses based on your contributions. The work location for this role is in person, allowing you to be actively involved in the execution of events and maintain a hands-on approach to event management.,