Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: Provide and support Corporate Audio Visual Standard Solutions to enable Qualcomms business units to communicate successfully. Align AV solution standards and practices, in order to ensure that systems perform at the highest level of consistency providing an optimum audio visual experience for our customers/clients. Duties include budgeting, scheduling, and working with AV integrators to meet or exceed our customers AV requirements. Executive level customer service skills with the innate sense of urgency, diplomacy and effective verbal communication skills is essential. Must be self-sufficient with excellent time management skills, and be able to provide detailed explanations on reported issues as well as be responsive to local office and IT management. Expert in root cause analysis troubleshooting/triage, support and end-users training on Microsoft Teams Room and associated audio visual systems. Knowledge on Crestron,Extron,Biamp,MTR products and graphical user interface experience, AV hardware/software knowledge.Basic knowledge of AV programming. Basic Knowledge on audio/video signal test generators, laser levels, SPL meters and RTA equipment. Basic Knowledge on AutoCAD. Support locally managed PA Systems events. Basic knowledge on Live streaming events & Production setup. Bachelor's/Masters in Information Technology or equivalent Overall 3 to 15 Years of Experience working on AV Systesms Minimum Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related field. OR 1+ year of IT-related work experience with a Bachelors degree in a non-technical field (e.g., Business, Humanities, Marketing), or related field. OR 3+ years of IT-related work experience with a High school diploma or equivalent. Physical Requirements: Frequently transports and installs equipment up to 20 lbs. Applicants :Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies :Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.
