103 Crestron Jobs - Page 5

Technical Operational Role: The role is owning responsibility for complex, high priority issues for AV/VC products polycom , Cisco, Jabra, Creston, ZOOM, Blue Jeans Cloud Video conferencing Solutions & Other OEM's. Technical Escalation Management : Ability to drive, front end incidents, escalation calls and communication to all parties. Delivering a first-class Customer Service and maintaining good Customer Relations as well as Communications are key to this role. Key Spoc: Escalation SPOC for Build and Operational AV/VC products and endpoints like Polycom, Cisco, Jabra, Creston etc..AV/VC related Incidents. Ensure Service Delivery as per agreed SOW and agreed SLA. Assement and audit of existing customer for Audio Visual & Video Conferencing (AV/VC) solutions. Working with engineering team to finalize technical solution in the context of a specific project with extents to Orange product and managed services enhancements. Stay abreast of technical, financial, strategic and operational issues, options and advancements within the AV/VC industry relevant to the Orange services portfolio. Getting resolution from OEM, third parties, vendors and suppliers for fault and design query. Work closely with BAU teams and Project Managers to ensure deliverables are identified and actions completed. Manage technical changes throughout the project phase Work on change management to transition the projects to BAU teams. Manage external/internal stakeholders during project phase and BAU transition. Jointly work with technology teams to drive continuous improvement and productivity benefits. Rich hands on experience of build & troubleshooting of Polycom AV/VC products, Cisco, Jabra, Creston, ZOOM, Blue Jeans Cloud Video conferencing Solutions. Required basic knowledge of Microsoft Exchange, Active Directory and Windows Servers. In depth knowledge of AV/VC systems Polycom HDX, X, GS series , Jabra, Plasma screen, Concierge services and features, Networking, Linux / Windows OS. Hands on experience (build and Manage) AV/VC products like : Hands on experience on installation and troubleshooting on all type of AV/VC products from Polycom, Cisco, Jabra, Creston, ZOOM, Blue Jeans Cloud Video conferencing Solutions Polycom real Presence Clariti, Realconnect for O365, Voice/Video endpoints, Microsoft Voice endpoints, ZOOM Hands on experience of handling endpoints liks RealPresence Group Series 300, 310, Polycom Trio 8800 & 8500 Polycom SoundPoint IP Polycom VVX® Series, Skype for Business® edition VVX® series Skype for Business® edition Trio™ 8800 & 8500,Polycom® RealPresence Centro™, Polycom® RealPresence Medialign™, RealPresence® Group Series, Polycom® HDX, RealPresence® Desktop (excluding Immersive and CX8000) Installation and troubleshooting knowledge on the Video endpoints components like Plasmas, Camera's, Projector, Microphones System status, internal diagnostics , Touch pad (User Interface device) Excellent in depth troubleshooting, analyzing & managing the critical Incidents, Problem tickets with out of the box thought process Experience in preparing LOE and POA for complex Change, Major Planned/unplanned activities, designing POA for complex Change/Project. Good knowledge in preparing RFO, RCA's, documentation, Knowledge Bank.

Job Profile: Service Technician Location: Chennai Company Website: https://www.actis.co.in/ Culture Video: https://youtu.be/X_81L-6lD1A - Great Place to Work https://youtu.be/0Sa_uTVMGBQ - Training @ Actis https://youtu.be/NPrnjG-8pFU - Work Culture @ Actis Technologies https://youtu.be/FOcAAHb_MpI - Work Environment @ Actis Job Description: Fault finding of audio visual and video conferencing systems to a high level, under pressure. Preventative maintenance of client owned equipment Crestron / AMX control system knowledge Configuration and fault finding of audio conferencing systems such as Clearone / Biamp / Soundstrucuture etc. Networking knowledge to fault find IP integrated systems Support of TV/Satellite RF and Video systems Completing paperwork for each job ensuring comprehensive reports on work completed Communicate identified faults in a clear and concise manner to our clients Enthusiastic and organized approach to all assigned service activity Mail your resume at prachi_shah@actis.co.in

Role & responsibilities We are seeking an experienced Project Lead to oversee and manage end-to-end delivery of Audio Visual (AV) projects. The ideal candidate will be responsible for planning, coordinating, and executing projects while ensuring they meet quality standards, stay within budget, and are completed on time. Key Responsibilities: 1. Project Planning & Execution: Define project scope, goals, and deliverables in collaboration with stakeholders. Develop detailed project plans, including timelines, budgets, and resource allocation. Manage the end-to-end lifecycle of AV projects from initiation to delivery. 2. Stakeholder Management: Act as the primary point of contact for clients, vendors, and internal teams. Ensure clear communication of project requirements, progress, and changes to all stakeholders. Build and maintain strong relationships with clients, ensuring satisfaction. 3. Team Coordination: Coordinate and oversee the work of AV installation teams, engineers, and technicians. Assign tasks, monitor performance, and ensure adherence to project timelines. Provide technical guidance and resolve any team challenges during execution. 4. Risk & Quality Management: Identify potential risks and develop mitigation strategies. Monitor project deliverables to ensure quality standards are met. Conduct regular project reviews and implement improvements where necessary. 5. Technical Oversight: Stay updated with the latest AV technologies and trends. Provide technical input for equipment selection, system design, and integration. Oversee the installation, configuration, and testing of AV systems. 6. Documentation & Reporting: Maintain detailed project documentation, including contracts, timelines, budgets, and change orders. Prepare and deliver regular status reports to clients and senior management. Required Skills & Qualifications: Proven experience as a Project lead in the AV or technology integration industry. Strong understanding of AV systems, including audio, video, control systems, and networking. Exceptional organizational and multitasking skills. Proficiency in project management tools (e.g., MS Project, Asana, Trello). Strong leadership and communication skills. Ability to work under pressure and manage multiple projects simultaneously. Familiarity with AV industry standards such as AVIXA, Crestron, and Dante certifications (preferred). Bachelors degree in engineering, IT, or a related field (preferred). Additional Requirements: Willingness to travel to client locations as required. AVIXA CTS , PMP or PRINCE2 certification is a plus.