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4.0 years
0 Lacs
Bengaluru, Karnataka, India
Remote
Description As an ITS Support Engineer at Amazon, you'll be the go-to expert for corporate employees, providing seamless end-to-end services and frictionless on-site technical support to ensure uninterrupted productivity. With an advanced understanding of IT standards, systems, and equipment, you'll work independently or collaboratively to manage projects, adapt quickly to new processes, and serve as a mentor for escalations. Your role involves engaging with Amazonians across teams, diagnosing and resolving a wide variety of specialized hardware and software issues, and implementing successful solutions. As part of the Amazon Helpdesk, you'll be the first point of contact for technical questions and problems, working with service managers and staff to maintain internal solutions and manage on-premises infrastructure. This dynamic position requires strong communication skills, technical and analytical competencies, and above all, a customer-obsessed mindset. You'll have the opportunity to develop your career while supporting Amazon's unique corporate infrastructure, service platforms, and employees, making you a crucial part of the IT Services Team in maintaining the company's innovative and efficient work environment. Key job responsibilities As a dedicated IT Support Professional, responsibilities encompass providing comprehensive ticket-based, walk-up, and remote Help desk support across Amazon's multi-site environments, while delivering high-quality, hands-on troubleshooting and resolution of technical issues. The role involves managing service provider engagements, overseeing routine processes including new hire onboarding, computer lifecycle management, asset inventory, imaging, warranty support, and hardware recycling. Key functions include participating in process development and implementation, researching and deploying new hardware/software solutions, and evaluating system health through log analysis. Critical responsibilities include providing on-call support for high-severity incidents and serving as an escalation point of contact for the team, while assisting with activities to triage and escalate system or network outages to minimize downtime. The position requires effective understanding and execution of change management activities in a high-availability environment, along with active collaboration with partner teams and vendors on continuous improvement projects, defining requirements, and managing execution to deliver operational excellence and value. The role demands strong problem-solving skills, a commitment to expanding technical expertise, and staying current with IT policies and emerging technologies to ensure optimal system performance and reliable IT service delivery. A day in the life Seeking a customer-focused IT Support Associate who excels in Windows/Mac/Linux OS deployment, remote technical support, and comprehensive user hardware/software/peripheral assistance, while demonstrating expertise in LAN troubleshooting and hardware asset management. The ideal candidate will maintain detailed documentation while handling a high volume of urgent requests, displaying innovation, energy, and adaptability in new processes. They must be self-motivated, able to work independently with minimal supervision, and maintain high productivity levels while managing ambiguous situations. This role requires someone who combines strong technical capabilities with genuine curiosity, commitment to team success, and an initiative in delivering hands-on IT support across all platforms. Basic Qualifications 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience and experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems Microsoft MCSE, MCITP Systems Administrator (Active Directory) experience ITIL Knowledge Experience in Linux, Microsoft, and network systems administration Experience working with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure and Poly; control systems, DTP systems, matrix switchers, extenders and audio DSPs Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flow Experience with network technology including video and audio over IP (e.g. Dante/AES) Candidates should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems. Ability to establish and build healthy working relationships and partnerships with peers, customers, vendors and suppliers Excellent communication, interpersonal and presentation skills, both oral and written communication Strong prioritization and organizational skills with attention to detail Ability to multi-task and handle multiple priorities in an innovative and fast paced environment. Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams. Ability to manage high priority projects Ability to travel up to 10% Preferred Qualifications At least 5 years of related industry experience in an enterprise environment. Candidates should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. Analytical abilities and proven problem-solving skills must be a real troubleshooter who excels at spotting issues and monitoring problems. Ability to multi-task and handle multiple priorities in an innovative and fast paced environment. Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams. Significant experience supporting users and their hardware and software. Experience with AD Systems Administration in a mixed operating system environment – Chrome OS, Windows and Unix. Knowledge of networking hardware and concepts. Crestron DMC-T or DMC-E Certification ITIL Certified SynAudCon Training CTI-P101 Foundations of Crestron Programming Certification CompTia Network+ and Cisco Certified Network Associate (CCNA) Additional Certifications or formal training by AV manufacturers (e.g., Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Karnataka Job ID: A3016515
Posted 2 weeks ago
1.0 - 6.0 years
2 - 6 Lacs
Bengaluru
Work from Office
We are hiring Fresher for AV Engineer role in Bangalore Location. Roles and Responsibilities: Hands on experience on devices such as- Polycom, Cisco, Crestron, Extron, Clearone, Biamp, Kramer,Aver,Audiocodes, etc. Knowledge or experience on installation and configuration of AV Switchers and Scaler, Projector, Screen and Displays, Audio mixer and wired/wireless microphone, Amplifier and speakers, VC endpoints. Must have experience in AV connector soldering, pulling of AV cables, cable routing and dressing, AV rack installation, display and projector mounting, etc. Knowledge and 1-2/3-4 years of work experience in Video Conferencing Endpoints from major OEMs like Cisco, Polycom, Logitech, Crestron MTR, etc.. Work Experience in arranging and supporting town hall meetings Good understanding on Video endpoints configuration and troubleshooting Knowledge in Networking is preferred. Interested candidates can share their updated resumes: sruthi.s@velocis.co.in
Posted 2 weeks ago
2.0 - 5.0 years
0 - 0 Lacs
Hyderabad
Work from Office
Hello, Kindly find the JD as discussed for AV Engineer profile also find below brief about our Company. Velocis Systems Private Limited is an IT solutions and services provider based at various locations in India. With a focus on accelerating digital transformation journeys, Velocis partners with customers using future-ready technologies and excellent service quality. The company serves over 700 customers across India and has a network of 130+ service locations. We believe that each of us has the power to make an impact. Thats why we put our team members at the centre of everything we do. Our’s is a unique family of businesses that helps individuals and organizations unlock their full potential by providing tailored solutions, innovative strategies, and personalized support to achieve their goals and drive sustainable growth.[ www.velocis.in ] Job Description What you will be doing: • Run corporate live events and provide support for UC technologies such as Microsoft Teams, MTRs and Cisco video conferencing.• Work with and assist UC engineers for UCE projects, perform statistical analysis, analyze datasets and generate reports.• Organization o Planning, executing, tracking multiple meetings. o Ability to keep up to date on virtual event technology. o Liaison between facilities, IT teams and event stakeholders• Coordinating (Webcast production) o Scheduling, booking, planning event, conduct dry-runs, pre-production and post production. o Attend meetings with stakeholders to identify issues and make recommendations.• Technical skills o Working knowledge of supporting meetings platforms such as Microsoft Teams, Webex, Zoom, etc. o Experience with Events platforms such as Microsoft Teams Live Event, Microsoft Stream, Webex Event Center, vMix, Pearl 2 Encoder, Panopto, OBS, and video editing programs like Adobe Premiere Pro• Provide expert Conference Room AV Support, including troubleshooting and resolving technical issues promptly and effectively.• Install, configure, and maintain AV equipment in various AV spaces, ensuring optimal performance and functionality.• Demonstrate proficiency in working with and supporting Cisco Video Conferencing equipment, ensuring seamless and high-quality video conferencing experiences• Familiarity with Poly phones and their setup within conference rooms, ensuring efficient and clear communication capabilities. • Assist in troubleshooting Microsoft Teams Meetings, offering guidance and solutions to ensure successful virtual collaborations.• Conduct regular inspections and system checks in conference rooms to maintain the health and functionality of AV and network equipment.• Deliver IT AV support for large group meetings and events, ensuring smooth operation and technical assistance as needed.• Maintain accurate records of AV equipment inventory, configurations, and maintenance activities. What we need to see: • Minimum 3 years of experience in IT working as Unified Communications/Internal Events operations admin• Minimum bachelor’s degree in computer science, Engineering or related discipline• Experience using collaboration and conferencing tools such as Cisco Webex, Microsoft Teams• Experience with Vyopta, Pexip CVI, Magic Info, Novisign, Cisco Webex control hub, Teams admin portal is a plus• Technical, analytical, and presentation skills with a high degree of self-motivation and can-do attitude with strong MS office skills• Ability to work in a dynamic environment and adhere to tight deadlines.• Resilient and result driven to meet the required deadlines.• Strong communication and interpersonal skills (verbal and written)
Posted 2 weeks ago
5.0 - 10.0 years
7 - 11 Lacs
Mumbai, Bengaluru
Work from Office
Minimum 3 years experience in the field of audio visual preferably in a client-facing role. Should have an in depth knowledge on audio and video components of design, preferably trained and certified on various control and switching platforms Certifications : Minimum a CTS certification from Infocomm Additional Certifications: PMI, PMP, AUTOCAD expertise
Posted 2 weeks ago
5.0 years
0 Lacs
Mumbai, Maharashtra, India
Remote
About the Company AV Dynamic is a trusted provider of advanced audiovisual (AV) integration and technology solutions, delivering innovative and customized AV experiences across corporate, educational, retail, and hospitality sectors. We focus on leveraging the latest AV technologies to create seamless, high-impact environments that enhance communication and engagement. Learn more at avdynamic.co.in. Job Overview We are seeking a business development executive in Mumbai to expand our presence in the AV industry. You will identify new business opportunities, nurture client relationships, and work closely with our technical team to deliver tailored AV solutions that address evolving client needs. Key Responsibilities Identify, qualify, and secure new business opportunities through various lead generation channels. Understand client AV requirements and propose suitable, customized solutions. Prepare and present compelling proposals to potential clients. Collaborate with technical teams to design integrated AV systems. Build and sustain strong relationships with key stakeholders and decision-makers. Manage sales pipeline and leads using CRM software. Stay updated on industry trends, competitor products, and emerging AV technologies. Represent AV Dynamic at industry events, trade shows, and networking forums. Skills & Qualifications Bachelor’s degree in business, engineering, IT, or a related field. 2–5 years’ experience in AV, IT, or technology solution sales. Excellent communication, negotiation, and presentation skills. Strong knowledge of AV solutions and integration processes. Familiarity with AV brands such as Crestron, Extron, AMX, Poly, Shure, or similar is a plus. Self-driven, proactive, and target-oriented approach. Working Conditions Location: Mumbai (Remote) Standard office hours with occasional travel to client locations and industry events. Fast-paced, collaborative, and innovation-driven work environment.
Posted 2 weeks ago
5.0 - 6.0 years
7 - 8 Lacs
Ahmedabad
Work from Office
you will play a vital role in ensuring the cleanliness, orderliness, and overall hygiene of the facilities within a hospitality establishment. Working closely with the housekeeping team, you will assist in coordinating daily operations, managing staff, and maintaining high cleanliness standards. Key Responsibilities: Housekeeping Operations: Assist in planning, organizing, and overseeing day-to-day housekeeping operations. Ensure all areas of the facility are maintained to the highest standards of cleanliness. Staff Supervision: Supervise housekeeping staff, including room attendants, housekeeping aides, and laundry personnel. Provide training, guidance, and support to ensure efficient and effective performance. Inventory Management: Monitor and manage inventory of cleaning supplies, linens, and guest amenities. Coordinate with the procurement team to replenish supplies as needed. Quality Control: Conduct regular inspections to ensure that rooms and public areas meet established cleanliness standards. Address any deficiencies promptly and implement corrective measures. Guest Satisfaction: Ensure that guest rooms are prepared according to established standards. Respond promptly to guest requests and concerns, striving to exceed guest expectations. Scheduling and Coordination: Assist in creating work schedules for housekeeping staff. Coordinate with other departments to ensure seamless operations. Safety and Compliance: Implement and enforce safety procedures and standards. Ensure compliance with health and safety regulations. Reporting: Generate regular reports on housekeeping activities, including occupancy rates, room turnovers, and cleaning productivity. Provide reports to the management team. Training and Development: Conduct training sessions for housekeeping staff on cleaning techniques, safety protocols, and guest service. Foster a culture of continuous improvement and learning. Budget Assistance: Assist in budget planning and management for the housekeeping department. Control expenses and optimize resource utilization. Collaboration: Collaborate with other departments, such as front office and maintenance, to ensure smooth guest experiences. Participate in regular meetings to coordinate interdepartmental activities. Environmental Initiatives: Implement and promote environmentally friendly housekeeping practices. Integrate sustainability measures into daily operations. Qualifications and Skills: High school diploma or equivalent. Additional education in hospitality or housekeeping is advantageous. Proven experience in housekeeping roles, with supervisory responsibilities. Knowledge of cleaning techniques, sanitation standards, and housekeeping best practices. Familiarity with inventory management systems. Strong organizational and multitasking abilities. Excellent communication and leadership skills. Customer-focused with a commitment to delivering exceptional service. Ability to handle and resolve guest concerns.
Posted 2 weeks ago
1.0 - 4.0 years
3 - 6 Lacs
Mumbai
Work from Office
Sodexo Food Solutions India Pvt. Ltd. ces is looking for AV Technician to join our dynamic team and embark on a rewarding career journey. Conducting electrocardiogram (EKG), phonocardiogram, echocardiogram, and stress tests by using electronic equipment. Ensuring cardiology patients are comfortable by answering any questions they have about the tests. Recording the results of cardiological tests and consulting with the physician on duty to schedule any follow - up tests. Assisting physicians during non - evasive cardiological procedures by monitoring the patients' heart rates and alerting the physicians to any readings outside normal ranges. Maintaining cardiological equipment and supplies with daily cleanings and adjustments. Recording supply inventory levels and restocking the supply storeroom accordingly. Troubleshooting problems with cardiological equipment and reporting any malfunctions to superiors. Staying up - to - date with cardiological developments by attending conferences and participating in research projects
Posted 2 weeks ago
5.0 years
0 Lacs
Delhi, India
Remote
About the Company AV Dynamic is a trusted provider of advanced audiovisual (AV) integration and technology solutions, delivering innovative and customized AV experiences across corporate, educational, retail, and hospitality sectors. We focus on leveraging the latest AV technologies to create seamless, high-impact environments that enhance communication and engagement. Learn more at avdynamic.co.in. Job Overview We are seeking a business development manager in Delhi to expand our presence in the AV industry. You will identify new business opportunities, nurture client relationships, and work closely with our technical team to deliver tailored AV solutions that address evolving client needs. Key Responsibilities Identify, qualify, and secure new business opportunities through various lead generation channels. Understand client AV requirements and propose suitable, customized solutions. Prepare and present compelling proposals to potential clients. Collaborate with technical teams to design integrated AV systems. Build and sustain strong relationships with key stakeholders and decision-makers. Manage sales pipeline and leads using CRM software. Stay updated on industry trends, competitor products, and emerging AV technologies. Represent AV Dynamic at industry events, trade shows, and networking forums. Skills & Qualifications Bachelor’s degree in business, engineering, IT, or a related field. 2–5 years’ experience in AV, IT, or technology solution sales. Excellent communication, negotiation, and presentation skills. Strong knowledge of AV solutions and integration processes. Familiarity with AV brands such as Crestron, Extron, AMX, Poly, Shure, or similar is a plus. Self-driven, proactive, and target-oriented approach. Working Conditions Location: Delhi (Remote) Standard office hours with occasional travel to client locations and industry events. Fast-paced, collaborative, and innovation-driven work environment.
Posted 2 weeks ago
2.0 years
0 Lacs
Mumbai, Maharashtra, India
Remote
Company Description ShreeOjas System & Techinfra Pvt Ltd, founded in 2019, is a leading Information Technology Service & Solution provider committed to boosting productivity and work efficiency. We partner with customers on their journey to success by offering top-tier hardware, software, implementation, and support services. Serving both SMBs and large enterprises, we emphasize human values and personal relationships, ensuring strong, lasting partnerships. Our team offers innovative solutions to navigate market challenges, delivering out-of-the-box solutions through our global network of partners. Role Description This is a full-time, on-site role for an Audio Visual Engineer, located in Mumbai. The Audio Visual Engineer will be responsible for designing, implementing, and maintaining audio-visual systems. Daily tasks include setting up and operating audio-visual equipment for various events, troubleshooting technical issues, and collaborating with team members to ensure the seamless operation of AV systems. The role also involves providing training and support to users and maintaining up-to-date knowledge on AV technologies. 📢 We’re Hiring: Audio Visual (AV) Engineers | Multiple Locations - Mumbai, Pune, Chennai Are you passionate about cutting-edge audio-visual technology? Do you have experience working with tools like Microsoft Teams, PEXIP, Crestron, Polycom, and Cisco? If yes, we want to hear from you! 🔧 Position: Audio Visual Engineer (AV Engineer) 📍 Locations: Mumbai (13 Positions) Pune (3 Positions) Chennai (1 Position) 🎯 Job Responsibilities: Design, install, configure, maintain, and troubleshoot AV systems across corporate environments. Install and integrate AV equipment: projectors, displays, video walls, microphones, speakers & control systems. Configure hardware/software, calibrate systems, and ensure optimal performance. Daily system pre-testing and checklist reporting before office hours. Troubleshoot and resolve AV incidents (P3/P4 level faults), coordinate with vendors for escalations. Generate log reports from VC endpoints & infrastructure. Monitor platforms like PEXIP daily; proactively identify & address issues. Provide on-site & remote support, user training, and coordinate with local and distributed teams. Schedule and support VC sessions across Pexip, MS Teams, Teams Events, Zoom, Webex, etc. 💡 Skills & Experience Required: 1–2 years of industry experience in Pro AV systems integration and support. Hands-on knowledge of Cisco, Polycom, QSC, Kramer, Crestron, Xilica, and Sennheiser. Familiarity with FreshWorks (ITSM tool) for IT operations. Basic understanding of networking (IP addressing, VLANs, etc.). Excellent grasp of signal flow and cable management (HDMI, SDI, VGA, Fiber). Strong communication and coordination skills. 🧠 Bonus if you have: AV certifications or vendor accreditations. Experience supporting multi-location AV environments. Come be part of a dynamic, tech-forward team enabling seamless collaboration experiences across India’s top enterprises. Apply Now and Amplify the Experience!
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
hyderabad, telangana
On-site
The ideal candidate for this position should have a Bachelor's degree in Engineering, Technology, or Science. You will be working as a Video Conferencing Engineer with a standard 8-hour workday. Your responsibilities will include collaborating with vendors to develop Bill of Materials (BOM) and Bill of Quantities (BQ), reviewing layout and design, and proposing enhancements. You will also be involved in provisioning, testing the room, and providing sign-offs. To excel in this role, you should have expertise in CUCM, WebEx, and Cisco VC technologies. Additional experience in AV technologies such as crestron and shure will be advantageous. A minimum of 5-7 years of relevant experience is required. Your tasks will involve working on Webex VC equipment like Room Kit, Room bar, SX, DX, MX, as well as Webex calling and Webex Meetings. As part of your operational duties, you will be expected to troubleshoot incidents, implement changes, and oversee major events. This position is based in Bangalore and Hyderabad.,
Posted 3 weeks ago
10.0 - 15.0 years
0 Lacs
karnataka
On-site
The role of an AV Technical Manager at Innova ESI involves overseeing audiovisual systems, troubleshooting technical issues, managing video conferencing setups, optimizing lighting for presentations, and ensuring the functionality of projectors. This full-time hybrid position offers flexibility for remote work and is primarily based in Gurugram. Innova ESI, a global IT partner firm specializing in digital transformation solutions, is dedicated to providing top-quality and cost-effective services to clients worldwide. As a joint venture of Enterprise Solutions, Inc., USA & Innova, India, the company aims to empower businesses with innovative IT solutions to enhance operations and drive growth through sustainable strategies. The ideal candidate for this Audio Visual Manager role should possess 10-15 years of experience and hold a B.E/B Tech qualification. Industry certifications such as ITIL V3.0, PMP, CLCNF, M365, and knowledge of OEMs like Extron, Crestron, and Kramer are required. The type of work includes technical, architectural, and governance aspects, focusing on OEM certifications, M365, Cisco, acoustics, video conferencing, audio conferencing, and excellent communication skills. Location: Bangalore,
Posted 3 weeks ago
0.0 - 3.0 years
0 Lacs
karnataka
On-site
As a Sales Engineer based in Mangalore, India, you will be responsible for researching and designing audio-visual and networking solutions based on construction drawings or site surveys. Your role will involve communicating with customers through various channels to address technical queries and propose optimal solutions. Additionally, you will evaluate project cost estimates and collaborate with the estimation team to create accurate proposals using DTools. Your key responsibilities will include outbound calling for lead generation to establish new opportunities with prospective customers, using your excellent verbal skills to engage customers effectively and determine their needs. You should have the ability to read and understand cabling pull schedules, floor plans, and other technical diagrams, along with strong communication skills to convey issues to management. To excel in this role, you must possess a strong knowledge of signal flow, audio-visual components, connector types, and control/automation systems such as Crestron, AMX, and Extron. A methodical approach to tasks and a willingness to learn new technologies are essential qualities. Freshers with 0-2 years of experience are welcome to apply, provided they hold a Bachelor's degree in Electronics and Communication Engineering or a related field. The work location for this position is in Mangalore, Karnataka. Please note that remote work options are not currently available. Basic knowledge of networking, fiber optics, and cabling infrastructure, as well as experience and certifications with AV manufacturers and equipment, are desirable qualifications for this role. If you enjoy working in a team environment and have a passion for technology, this opportunity may be the perfect fit for you.,
Posted 3 weeks ago
4.0 years
0 Lacs
Bengaluru, Karnataka, India
Remote
Description As an ITS Support Engineer at Amazon, you'll be the go-to expert for corporate employees, providing seamless end-to-end services and frictionless on-site technical support to ensure uninterrupted productivity. With an advanced understanding of IT standards, systems, and equipment, you'll work independently or collaboratively to manage projects, adapt quickly to new processes, and serve as a mentor for escalations. Your role involves engaging with Amazonians across teams, diagnosing and resolving a wide variety of specialized hardware and software issues, and implementing successful solutions. As part of the Amazon Helpdesk, you'll be the first point of contact for technical questions and problems, working with service managers and staff to maintain internal solutions and manage on-premises infrastructure. This dynamic position requires strong communication skills, technical and analytical competencies, and above all, a customer-obsessed mindset. You'll have the opportunity to develop your career while supporting Amazon's unique corporate infrastructure, service platforms, and employees, making you a crucial part of the IT Services Team in maintaining the company's innovative and efficient work environment. Key job responsibilities As a dedicated IT Support Professional, responsibilities encompass providing comprehensive ticket-based, walk-up, and remote Help desk support across Amazon's multi-site environments, while delivering high-quality, hands-on troubleshooting and resolution of technical issues. The role involves managing service provider engagements, overseeing routine processes including new hire onboarding, computer lifecycle management, asset inventory, imaging, warranty support, and hardware recycling. Key functions include participating in process development and implementation, researching and deploying new hardware/software solutions, and evaluating system health through log analysis. Critical responsibilities include providing on-call support for high-severity incidents and serving as an escalation point of contact for the team, while assisting with activities to triage and escalate system or network outages to minimize downtime. The position requires effective understanding and execution of change management activities in a high-availability environment, along with active collaboration with partner teams and vendors on continuous improvement projects, defining requirements, and managing execution to deliver operational excellence and value. The role demands strong problem-solving skills, a commitment to expanding technical expertise, and staying current with IT policies and emerging technologies to ensure optimal system performance and reliable IT service delivery. A day in the life Seeking a customer-focused IT Support Associate who excels in Windows/Mac/Linux OS deployment, remote technical support, and comprehensive user hardware/software/peripheral assistance, while demonstrating expertise in LAN troubleshooting and hardware asset management. The ideal candidate will maintain detailed documentation while handling a high volume of urgent requests, displaying innovation, energy, and adaptability in new processes. They must be self-motivated, able to work independently with minimal supervision, and maintain high productivity levels while managing ambiguous situations. This role requires someone who combines strong technical capabilities with genuine curiosity, commitment to team success, and an initiative in delivering hands-on IT support across all platforms. Basic Qualifications 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience and experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems Microsoft MCSE, MCITP Systems Administrator (Active Directory) experience ITIL Knowledge Experience in Linux, Microsoft, and network systems administration Experience working with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure and Poly; control systems, DTP systems, matrix switchers, extenders and audio DSPs Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flow Experience with network technology including video and audio over IP (e.g. Dante/AES) Candidates should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems. Ability to establish and build healthy working relationships and partnerships with peers, customers, vendors and suppliers Excellent communication, interpersonal and presentation skills, both oral and written communication Strong prioritization and organizational skills with attention to detail Ability to multi-task and handle multiple priorities in an innovative and fast paced environment. Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams. Ability to manage high priority projects Ability to travel up to 10% Preferred Qualifications At least 5 years of related industry experience in an enterprise environment. Candidates should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. Analytical abilities and proven problem-solving skills must be a real troubleshooter who excels at spotting issues and monitoring problems. Ability to multi-task and handle multiple priorities in an innovative and fast paced environment. Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams. Significant experience supporting users and their hardware and software. Experience with AD Systems Administration in a mixed operating system environment – Chrome OS, Windows and Unix. Knowledge of networking hardware and concepts. Crestron DMC-T or DMC-E Certification ITIL Certified SynAudCon Training CTI-P101 Foundations of Crestron Programming Certification CompTia Network+ and Cisco Certified Network Associate (CCNA) Additional Certifications or formal training by AV manufacturers (e.g., Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Karnataka Job ID: A3032235
Posted 3 weeks ago
5.0 years
0 Lacs
Bengaluru
On-site
Long Description: WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU’LL DO This role is responsible for the final testing and commissioning of complexed Audio-Visual systems during and post build. This position will also provide technical/management leadership on major tasks or technology assignments as well as establish goals and plans that meet project objectives. You’ll work closely with the Project Manager to provide documented test result from system testing and commissioning. Day-To-Day Responsibilities: Read and interpret electronic schematics and architectural blueprints Test point-to-point functionality of systems Review project Scope of Work (SOW) to ensure quality and completeness of installation Test integrated systems and perform troubleshooting for AMX/Crestron and DSP systems Field installation of control programs (AMX/Crestron) – upload and download capability Write code for DSP systems Make minor programming changes under the direction of an engineer or programmer Fine tune audio video systems to ensure optimal performance Configure IP addressable devices to establish communication on a network Perform client training and final job documentation as needed Act as a customer liaison in absence of Project Manager Create, track, and complete a project Punchlist Ability to travel to various job sites required WHAT WE’RE LOOKING FOR Must-Haves: Communicate and interact with internal employees, clients, and colleagues in a professional and timely manner Proven business writing skills Proficient with test and calibration equipment Support user acceptance testing Minor programming capability (AMX/Crestron) – changes and troubleshooting Ability to diagnose complex system problems Knowledge of Advanced signal flow for audio, video, and control Understand IP networking Advanced PC proficiency Effective communication and interaction with employees, clients, and colleagues Excellent multitasking capabilities while adapting to changing priorities Ability to work and think independently and ensuring to meet deadlines Solid organizational skills and excellent attention to detail Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards Minimum of a High School Diploma or equivalent Ability to regularly climb and work from ladders up to heights of 35 feet; lifting equipment, tools, and materials. Nice-To-Haves: Formal education in Electronics or related field preferred Minimum 5 years of AV Installation experience preferred A four-year degree or military experience may be considered in place of job experience Experience with Enterprise VC solutions (Zoom, Microsoft Teams, Google Meet, Bluejeans, Cisco Telepresence, etc.) both hardware and software AVIXA General CTS (Certified Technical Specialist) is preferred WHY YOU’LL LIKE WORKING HERE Medical benefits, including vision Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
Posted 3 weeks ago
5.0 - 9.0 years
0 Lacs
chennai, tamil nadu
On-site
As the Audio/Video Technical Director at our company located in Dubai, United Arab Emirates, you will play a crucial role in leading the technical and operational aspects of our cutting-edge AV solutions business. Reporting to the Managing Partner and working within the Operations department, you will be responsible for providing innovative audio-visual solutions and ensuring exceptional client experiences. Your primary responsibilities will include serving as the technical authority supporting the sales and operations teams, leading pre-sales activities, and developing detailed commercial proposals. You will work closely with clients to understand their requirements, propose tailored AV solutions, and ensure technical feasibility. Your expertise in digital signage infrastructure, LED display systems, and video conferencing technologies will be essential in driving innovation and enhancing project delivery. In addition to technical leadership and sales support, you will oversee the design, engineering, and coordination efforts of AV projects. This will involve assessing client drawings, conducting field surveys, and coordinating with subcontractors to ensure seamless integration of all AV systems. Throughout the project execution phase, you will maintain a focus on operational excellence, ensuring that all installations meet the highest standards of quality, efficiency, and performance. As a leader in our AV solutions business, you will also be responsible for fostering innovation, providing mentorship to junior engineers, and sharing knowledge within the team. By developing custom product solutions, mentoring staff, and conducting internal training sessions, you will contribute to our company's reputation as a leader in AV and digital signage solutions. To excel in this role, you should hold certifications such as AVIXA CTS/D/I, possess strong technical skills in system descriptions and material lists, and demonstrate proficiency in software applications like MS Office and AutoCAD. Your operational skills should include a deep understanding of audio, video, control systems, and network design. Additionally, your personal skills should reflect strong communication abilities, attention to detail, and a collaborative approach to teamwork. In return for your expertise and leadership, we offer a competitive compensation package that includes a base salary of AED 30,000 per month, performance bonuses, health insurance, paid time off, and professional development opportunities. At our company, we value innovation, collaboration, and growth, and we are committed to creating an inclusive workplace where every team member can thrive. Join us to be part of a dynamic team dedicated to transforming spaces through cutting-edge AV solutions.,
Posted 3 weeks ago
15.0 years
5 - 10 Lacs
Noida
On-site
Senior Assistant Vice President EXL/SAVP/1417850 Global TechnologyNoida Posted On 10 Jul 2025 End Date 24 Aug 2025 Required Experience 15 - 25 Years Basic Section Number Of Positions 1 Band D2 Band Name Senior Assistant Vice President Cost Code G070601 Campus/Non Campus NON CAMPUS Employment Type Permanent Requisition Type New Max CTC 4200000.0000 - 5200000.0000 Complexity Level Not Applicable Work Type Hybrid – Working Partly From Home And Partly From Office Organisational Group Enabling Sub Group Global Technology Organization Global Technology LOB Global Technology SBU Technology Infrastructure Country India City Noida Center Noida - Centre 59 Skills Skill CONTACT CENTER ARCHITECTURE CONTACT CENTER CONSULTING VENDOR MANAGEMENT CLOUD COMPUTING AWS CLOUD GENESYS AVAYA AURA CONTACT CENTER Minimum Qualification B.TECH/B.E Certification No data available Job Description As a Senior AVP – Contact Center & Cloud Technology, the incumbent will be responsible for the global strategy, architecture, engineering, and operations of EXL’s voice and contact center platforms, supporting over 30+ enterprise clients. The role demands a deep hands-on and strategic leadership across a multi-vendor, cloud-first ecosystem, encompassing Amazon Connect, Genesys PureCloud, Verint, Calabrio, and modern collaboration tools (e.g., Skype Room Systems, Crestron, Polycom). This position will act as the service owner for mission-critical, enterprise-grade voice and contact center services—leading end-to-end lifecycle delivery across design, deployment, vendor governance, compliance, and operational excellence. The Senior AVP will also directly contribute to client presales, RFP/RFI responses, and development of unique, scalable solutions tailored for the evolving CX landscape. Key Responsibilities Lead architecture, engineering, and operations of cloud-based contact center platforms, including Amazon Connect and Genesys. Own service delivery across Omnichannel (Voice, Chat, Email) platforms and integrations. Oversee implementation of cloud-native recording and WFO solutions (Verint, Calabrio). Manage vendor relationships, contracts, licensing, and platform SLAs. Ensure platform compliance with PCI DSS, HIPAA, and enterprise security standards. Define and enforce high availability, DR, and SIP peering strategies. Drive desktop, SSO, and endpoint readiness across enterprise rollouts. Partner with clients and delivery teams on training, UAT, and hypercare phases. Leadership & Strategic Impact Drive capability development across voice and digital CX technologies. Mentor cross-functional teams in a cloud-first, agile environment. Interface with business units and global clients to define migration strategies, readiness plans, and transformation roadmaps. Deliver IP, documentation, and reusable assets to streamline future deployments. Ideal Profile 12+ years in contact center technology and cloud voice platforms Proven experience in large-scale, multi-client platform ownership Expertise in engineering, presales, and operations Strong understanding of cloud communications, compliance, and networking Leadership experience managing cross-functional delivery teams and vendor ecosystems Workflow Workflow Type L&S-DA-Consulting
Posted 3 weeks ago
0 years
5 - 8 Lacs
Mumbai Metropolitan Region
On-site
About The Opportunity Join a leading force in the smart automation and integrated control systems industry, specializing in state-of-the-art AV solutions and facility automation projects. Our innovative team develops cutting-edge environments using advanced control technologies. This on-site role in Mumbai, India offers the chance to work on transformative projects that enhance user experiences in commercial settings. Role & Responsibilities Design, program, and troubleshoot Crestron control systems for diverse automation and AV projects. Develop custom touch panel interfaces and control logic tailored to project specifications. Collaborate closely with AV integrators and technical teams to ensure seamless system installation and integration. Perform rigorous system testing and debugging to guarantee reliability and optimal performance. Prepare detailed technical documentation and provide end-user training on system operation. Stay current with Crestron software updates and industry best practices for continuous improvement. Skills & Qualifications Must-Have: Proven experience in Crestron programming within AV automation projects. Strong proficiency in Crestron Studio/VTPro-e and related Crestron tools. Ability to interpret technical drawings, wiring diagrams, and system specifications. Excellent troubleshooting skills with a strong focus on debugging and maintenance. Sound understanding of AV networking protocols and integration techniques. Preferred: Relevant certifications in Crestron products or additional training in similar control platforms. Benefits & Culture Highlights Competitive salary and comprehensive benefits package. Collaborative work environment that fosters innovation and professional growth. Opportunity to work on pioneering projects in the rapidly evolving field of smart automation. Skills: system integration,vtpro-e,crestron,control systems,end-user training,crestron programming,crestron studio,integration,technical documentation,automation,av automation,troubleshooting,av networking protocols
Posted 3 weeks ago
3.0 years
0 Lacs
Thane, Maharashtra, India
On-site
About the Role: AudioShop is seeking a passionate and proactive Business Development Executive to drive sales and partnerships in the Home Automation category. If you love smart technology, have a flair for sales, and want to work with interior designers, architects, and high-end clients – this role is for you. Key Responsibilities: Develop and manage relationships with interior designers, architects, builders, and homeowners Generate new leads and convert them into sales for smart home solutions (lighting, AV, curtains, automation systems) Conduct presentations and demos at client sites and our retail experience center Collaborate with technical teams to prepare proposals, layouts, and BOQs Stay updated with latest trends in home automation, AV, and smart living Achieve monthly sales targets and maintain CRM updates Attend exhibitions, trade shows, and industry meetups to network and promote the brand Requirements: Bachelor’s degree in Business, Engineering, or related field 1–3 years of experience in business development or sales (preferably in automation, AV, or electrical sectors) Strong interpersonal and communication skills Basic understanding of smart home technologies (Crestron, Control4, Zigbee, Matter, etc.) Ability to interpret floor plans and work collaboratively with designers Self-motivated, target-driven, and eager to learn Why Join AudioShop: Work with cutting-edge tech in smart homes and premium AV Competitive salary and performance-based incentives Opportunity to grow in a design-focused and fast-growing company Supportive environment with ongoing training and mentorship Network with top designers and architects across the country
Posted 3 weeks ago
4.0 years
0 Lacs
Bengaluru, Karnataka, India
Remote
Description As an ITS Support Engineer at Amazon, you'll be the go-to expert for corporate employees, providing seamless end-to-end services and frictionless on-site technical support to ensure uninterrupted productivity. With an advanced understanding of IT standards, systems, and equipment, you'll work independently or collaboratively to manage projects, adapt quickly to new processes, and serve as a mentor for escalations. Your role involves engaging with Amazonians across teams, diagnosing and resolving a wide variety of specialized hardware and software issues, and implementing successful solutions. As part of the Amazon Helpdesk, you'll be the first point of contact for technical questions and problems, working with service managers and staff to maintain internal solutions and manage on-premises infrastructure. This dynamic position requires strong communication skills, technical and analytical competencies, and above all, a customer-obsessed mindset. You'll have the opportunity to develop your career while supporting Amazon's unique corporate infrastructure, service platforms, and employees, making you a crucial part of the IT Services Team in maintaining the company's innovative and efficient work environment. Key job responsibilities As a dedicated IT Support Professional, responsibilities encompass providing comprehensive ticket-based, walk-up, and remote Help desk support across Amazon's multi-site environments, while delivering high-quality, hands-on troubleshooting and resolution of technical issues. The role involves managing service provider engagements, overseeing routine processes including new hire onboarding, computer lifecycle management, asset inventory, imaging, warranty support, and hardware recycling. Key functions include participating in process development and implementation, researching and deploying new hardware/software solutions, and evaluating system health through log analysis. Critical responsibilities include providing on-call support for high-severity incidents and serving as an escalation point of contact for the team, while assisting with activities to triage and escalate system or network outages to minimize downtime. The position requires effective understanding and execution of change management activities in a high-availability environment, along with active collaboration with partner teams and vendors on continuous improvement projects, defining requirements, and managing execution to deliver operational excellence and value. The role demands strong problem-solving skills, a commitment to expanding technical expertise, and staying current with IT policies and emerging technologies to ensure optimal system performance and reliable IT service delivery. A day in the life Seeking a customer-focused IT Support Associate who excels in Windows/Mac/Linux OS deployment, remote technical support, and comprehensive user hardware/software/peripheral assistance, while demonstrating expertise in LAN troubleshooting and hardware asset management. The ideal candidate will maintain detailed documentation while handling a high volume of urgent requests, displaying innovation, energy, and adaptability in new processes. They must be self-motivated, able to work independently with minimal supervision, and maintain high productivity levels while managing ambiguous situations. This role requires someone who combines strong technical capabilities with genuine curiosity, commitment to team success, and an initiative in delivering hands-on IT support across all platforms. Basic Qualifications 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience and experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems Microsoft MCSE, MCITP Systems Administrator (Active Directory) experience ITIL Knowledge Experience in Linux, Microsoft, and network systems administration Experience working with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure and Poly; control systems, DTP systems, matrix switchers, extenders and audio DSPs Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flow Experience with network technology including video and audio over IP (e.g. Dante/AES) Candidates should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems. Ability to establish and build healthy working relationships and partnerships with peers, customers, vendors and suppliers Excellent communication, interpersonal and presentation skills, both oral and written communication Strong prioritization and organizational skills with attention to detail Ability to multi-task and handle multiple priorities in an innovative and fast paced environment. Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams. Ability to manage high priority projects Ability to travel up to 10% Preferred Qualifications At least 5 years of related industry experience in an enterprise environment. Candidates should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. Analytical abilities and proven problem-solving skills must be a real troubleshooter who excels at spotting issues and monitoring problems. Ability to multi-task and handle multiple priorities in an innovative and fast paced environment. Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams. Significant experience supporting users and their hardware and software. Experience with AD Systems Administration in a mixed operating system environment – Chrome OS, Windows and Unix. Knowledge of networking hardware and concepts. Crestron DMC-T or DMC-E Certification ITIL Certified SynAudCon Training CTI-P101 Foundations of Crestron Programming Certification CompTia Network+ and Cisco Certified Network Associate (CCNA) Additional Certifications or formal training by AV manufacturers (e.g., Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Karnataka Job ID: A3030356
Posted 3 weeks ago
12.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
As a Senior AVP – Contact Center & Cloud Technology, the incumbent will be responsible for the global strategy, architecture, engineering, and operations of EXL’s voice and contact center platforms, supporting over 30+ enterprise clients. The role demands a deep hands-on and strategic leadership across a multi-vendor, cloud-first ecosystem, encompassing Amazon Connect, Genesys PureCloud, Verint, Calabrio, and modern collaboration tools (e.g., Skype Room Systems, Crestron, Polycom). This position will act as the service owner for mission-critical, enterprise-grade voice and contact center services—leading end-to-end lifecycle delivery across design, deployment, vendor governance, compliance, and operational excellence. The Senior AVP will also directly contribute to client presales, RFP/RFI responses, and development of unique, scalable solutions tailored for the evolving CX landscape. 🔧 Key Responsibilities Lead architecture, engineering, and operations of cloud-based contact center platforms, including Amazon Connect and Genesys. Own service delivery across Omnichannel (Voice, Chat, Email) platforms and integrations. Oversee implementation of cloud-native recording and WFO solutions (Verint, Calabrio). Manage vendor relationships, contracts, licensing, and platform SLAs. Ensure platform compliance with PCI DSS, HIPAA, and enterprise security standards. Define and enforce high availability, DR, and SIP peering strategies. Drive desktop, SSO, and endpoint readiness across enterprise rollouts. Partner with clients and delivery teams on training, UAT, and hypercare phases. Leadership & Strategic Impact Drive capability development across voice and digital CX technologies. Mentor cross-functional teams in a cloud-first, agile environment. Interface with business units and global clients to define migration strategies, readiness plans, and transformation roadmaps. Deliver IP, documentation, and reusable assets to streamline future deployments. Ideal Profile 12+ years in contact center technology and cloud voice platforms Proven experience in large-scale, multi-client platform ownership Expertise in engineering, presales, and operations Strong understanding of cloud communications, compliance, and networking Leadership experience managing cross-functional delivery teams and vendor ecosystems
Posted 3 weeks ago
10.0 - 17.0 years
9 - 15 Lacs
Bengaluru
Work from Office
Responsibilities: * Manage audio-visual equipment, digital signage. * Lead AV projects from planning to execution. * Ensure successful project delivery within budget and timeline.
Posted 3 weeks ago
10.0 years
4 - 4 Lacs
Noida
On-site
Assistant Vice President EXL/AVP/1417220 Global TechnologyNoida Posted On 09 Jul 2025 End Date 23 Aug 2025 Required Experience 10 - 20 Years Basic Section Number Of Positions 1 Band D1 Band Name Assistant Vice President Cost Code G070601 Campus/Non Campus CAMPUS Employment Type Permanent Requisition Type New Max CTC 3500000.0000 - 4000000.0000 Complexity Level Not Applicable Work Type Hybrid – Working Partly From Home And Partly From Office Organisational Group Enabling Sub Group Global Technology Organization Global Technology LOB Global Technology SBU Technology Infrastructure Country India City Noida Center Noida - Centre 59 Skills Skill TECHNOLOGY INFRASTRUCTURE SERVICES Minimum Qualification B.TECH/B.E Certification No data available Job Description This role is primarily responsible for Design, Engineering and operations of EXL’s Global Contact Center Technology that are built on heterogeneous platforms consist of Cloud contact center- Amazon connect, Genesys PureCloud, Verint, Calabrio etc.. AV related services like Skype room systems- Crestron, Polycom etc, Service owner of the Voice and Contact center technology services which is a global deployment of integrated and complex implementation of multiple heterogeneous platforms providing mission critical services across 30+ clients; The list of core platforms include: Amazon Connect, Genesys Pure cloud etc. Omni Channel platform consisting of chat, email, voice and related services Digital Technologies- Speech Analytics, Voice/ Chatbot, RPA etc. Cloud based recording solutions and services for Verint and Calabrio platforms. The role function requires strong and hands on experience of design, engineering, implementation and operations on primary on Avaya communication manager series, Amazon Connect or Genesys Pure Cloud, Cloud SBC’s . Secondary on Verint/ Calabrio applications. Lead Client pre-sale discussions, RFP/ RFI on contact center solutions, unique / compelling solutions, capability development of contact center services. Implement contact center customer solutions, enterprise contact center products Strong operational experience, understanding of systems maintenance, licensing, configurations and disaster recovery, SLA’s management, vendor management etc Deliver documented intellectual properties for reuse. Knowledge and experience in project management and methodologies Additionally, role require good understanding and exposure of: CTI /Screen-pop technologies and integrations with various third party systems Dialer technologies like, Genesys, Aspect Unified IP and or Avaya. Thorough understanding of compliance and security related understanding with respect of contact center devices on various platforms and contact center certifications like PCI DSS, HIPAA etc. Workforce management tool-Working knowledge and operational understanding is a must Working knowledge on SIP/ IP/ VOIP & Cloud telephony solutions Should have fair understanding of Network basics, additional certifications in voice/ network stream would be beneficiary. Workflow Workflow Type Campus
Posted 3 weeks ago
0.0 - 31.0 years
1 - 2 Lacs
Hauz Khas, Delhi-NCR
On-site
Job Summary: The Audio Visual (AV) Engineer is responsible for the design, installation, maintenance, and support of audio, video, and control systems used in corporate, educational, or entertainment environments. This role involves working with both hardware and software to ensure AV systems function optimally, providing high-quality audiovisual experiences. Key Responsibilities: System Design & Engineering Design and engineer AV systems based on project requirements, including displays, audio, control, and networking components. Prepare and review technical drawings, wiring diagrams, and equipment lists. Installation & Configuration Install AV equipment (projectors, microphones, speakers, control systems, video walls, etc.) and integrate them with existing systems. Program control systems (e.g., Crestron, AMX, Extron) and configure DSPs (Digital Signal Processors). Maintenance & Troubleshooting Perform routine inspections, preventive maintenance, and troubleshooting of AV systems. Resolve technical issues during live events or presentations promptly. Support & Documentation Provide technical support to end-users and stakeholders. Maintain system documentation, including schematics, operation manuals, and support logs. Collaboration Work closely with IT, facilities, project managers, and vendors. Provide input on AV best practices and emerging technologies.
Posted 3 weeks ago
0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
This role is primarily responsible for Design, Engineering and operations of EXL’s Global Contact Center Technology that are built on heterogeneous platforms consist of Cloud contact center- Amazon connect, Genesys PureCloud, Verint, Calabrio etc.. AV related services like Skype room systems- Crestron, Polycom etc, Service owner of the Voice and Contact center technology services which is a global deployment of integrated and complex implementation of multiple heterogeneous platforms providing mission critical services across 30+ clients; The List Of Core Platforms Include Amazon Connect, Genesys Pure cloud etc. Omni Channel platform consisting of chat, email, voice and related services Digital Technologies- Speech Analytics, Voice/ Chatbot, RPA etc. Cloud based recording solutions and services for Verint and Calabrio platforms. The role function requires strong and hands on experience of design, engineering, implementation and operations on primary on Avaya communication manager series, Amazon Connect or Genesys Pure Cloud, Cloud SBC’s . Secondary on Verint/ Calabrio applications. Lead Client pre-sale discussions, RFP/ RFI on contact center solutions, unique / compelling solutions, capability development of contact center services. Implement contact center customer solutions, enterprise contact center products Strong operational experience, understanding of systems maintenance, licensing, configurations and disaster recovery, SLA’s management, vendor management etc Deliver documented intellectual properties for reuse. Knowledge and experience in project management and methodologies Additionally, Role Require Good Understanding And Exposure Of CTI /Screen-pop technologies and integrations with various third party systems Dialer technologies like, Genesys, Aspect Unified IP and or Avaya. Thorough understanding of compliance and security related understanding with respect of contact center devices on various platforms and contact center certifications like PCI DSS, HIPAA etc. Workforce management tool-Working knowledge and operational understanding is a must Working knowledge on SIP/ IP/ VOIP & Cloud telephony solutions Should have fair understanding of Network basics, additional certifications in voice/ network stream would be beneficiary.
Posted 3 weeks ago
1.0 - 4.0 years
3 - 5 Lacs
Hyderabad, Mumbai (All Areas)
Work from Office
Proficiency in AV control system programming: Crestron (SIMPL, VT Pro-e, Crestron Studio, or VC-4). AMX (NetLinx Studio, TPDesign). Extron (Global Configurator Pro, GUI Designer). DSP configuration tools (e.g., Biamp Tesira, QSC Q-SYS, BSS London).
Posted 3 weeks ago
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