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Senior Manager Professional Services Insightsoftware

5.0 - 6.0 years

5 - 6 Lacs

Hyderabad, Telangana, India

On-site

Manage Professional Services in accordance with established standards and guidelines. Monitor progress of Professional Services and /or site implementations to ensure on-time, successful schedules. Provide direction and guidance to staff Act as escalation point for issues with other departments. Acts as an escalation point for client concerns. Escalates issues to upper management as necessary. Regularly follow-up with clients to ensure that our service offerings are meeting their expectations. Demonstrate superior client service. Identify areas of poor client service or client dissatisfaction and take action to correct. Ensure proper client training materials are developed and readily availa...

Posted 4 months ago

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