Make outbound calls to potential and existing customers to generate sales or service leads. Answer inbound calls and resolve customer queries in a professional manner. Explain products/services, features, and benefits to customers. Maintain accurate records of calls, sales, and customer details in the database/CRM. Follow up with leads and convert them into sales opportunities. Meet daily/weekly/monthly call and sales targets. Handle customer complaints politely and escalate issues when necessary. Build and maintain positive relationships with customers to ensure repeat business.