When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys. Innovate With Ansys, Power Your Career. Summary / Role Purpose Join the Ansys Customer Excellence team to support our customers on all aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys business. You will use engineering knowledge to work on challenging proofs-of-concept, engaging in presales activities to support sales campaigns, scoping, and delivering professional services to support software growth and help translate customer requirements into exciting new product features. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and impact on the success of our customers and Ansys. Key Duties and Responsibilities Leverage engineering expertise in optical and opto-mechanical simulation to provide top-tier technical support for Ansys Speos customers and prospects. Take ownership of customer challenges, proactively engaging with key accounts to deliver comprehensive solutions that align with their business and product design needs. Support pre-sales and post-sales technical activities, collaborating with customers to understand their engineering workflows and effectively communicate Ansys' value proposition. Develop technical expertise in one or more simulation areas for Optics applications, as needed. Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements. Create best practice documentation based on experience working with customers. On an as-needed basis, support Sales and Marketing by conducting demonstrations, webinars, online training, and other meetings. Participate in other strategic team and company initiatives, as needed. Support the expansion of the optics simulation business in Japan, collaborating closely with the Ansys Japan team, with the potential to expand support to the broader APAC region as needed. Minimum Education/Certification Requirements and Experience Education: Masters degree in physics, Optics, Optical Engineering, Mechanical Engineering or a related field. Technical Experience: Hands-on experience in an engineering software environment. Proficiency in commercial optical design software such as Ansys Speos or Synopsys LucidShape or LightTools. Basic proficiency in using CAD software like Siemens NX, PTC Creo, CATIA or SpaceClaim. Strong knowledge of optical theory and demonstrated experience in modeling optical systems. Skills & Competencies: Logical problem-solving abilities with strong analytical skills. Excellent interpersonal and communication skills, both written and spoken English. Japanese language proficiency will be an added advantage. Strong organizational and time management skills with a sense of urgency. Professional demeanor with business acumen and a results-driven mindset. Ability to work effectively and independently in a distributed team environment. Customer Engagement: Experience in providing technical support, consulting services, or customer-facing roles. Ability to understand complex technical concepts and articulate responses clearly and accurately. Preferred Qualifications and Skills Preferred education and years of professional experience in an engineering software environment: Masters+3 Years, PhD+0. Background in automotive lighting or ADAS component manufacturing is preferred but not mandatory. Proficiency in Japanese is a plus. Ability to travel up to 30% of the time. Familiarity with Python and/ or MATLAB. A minimum of two (2) years of hands-on experience using Ansys Speos software. A minimum of two (2) years of experience in an engineering software environment. Prior experience working directly in a customer-facing role. At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential in the knowledge that every day is an opportunity to observe, teach, inspire, and be inspired. Together as One Ansys, we are powering innovation that drives human advancement. Our Commitments: Amaze with innovative products and solutions Make our customers incredibly successful Act with integrity Ensure employees thrive and shareholders prosper Our Values: Adaptability: Be open, welcome what's next Courage: Be courageous, move forward passionately Generosity: Be generous, share, listen, serve Authenticity: Be you, make us stronger Our Actions: We commit to audacious goals We work seamlessly as a team We demonstrate mastery We deliver outstanding results OUR ONE ANSYS CULTURE HAS INCLUSION AT ITS CORE We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive. At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost. At Ansys, it's about the learning, the discovery, and the collaboration. It's about what is next as much as the mission accomplished. And it's about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics. CREATING A PLACE WE'RE PROUD TO BE Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Americas Most Loved Workplaces, Gold Stevie Award Winner, Americas Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, U.K.). For more information, please visit us at www.ansys.com Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.
