0.0 - 4.0 years

0 Lacs

maharashtra

On-site

You will be responsible for supporting, training, and supervising front office staff to ensure smooth operations. Your primary focus will be on ensuring accurate and timely handling of customer-related tasks in order to enhance the overall guest experience. Handling customer complaints and special requests will also be a crucial part of your role. In addition, you will be tasked with scheduling staff shifts, managing other HR-related tasks, and maintaining an orderly reception area. Monitoring stock levels and ordering office supplies as needed will be part of your routine responsibilities. You will also be responsible for preparing monthly management reports on customer feedback, bookings, and cancellations, as well as managing the departmental budget. Enforcing cash-handling procedures, checking procedures, and credit procedures will be essential to maintain operational efficiency. The job type for this position is full-time and permanent, suitable for fresher candidates. The benefits include a flexible schedule, and the schedule is set for day shifts. There are additional perks such as performance bonuses and yearly bonuses. The ideal candidate for this role should have a Higher Secondary (12th Pass) education qualification. Proficiency in Hindi language is required for effective communication with customers. The work location for this position is in Pimpri-Chinchwad, Maharashtra, and the role requires in-person presence to fulfill the responsibilities effectively.,

Posted 4 weeks ago

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Relationship Manager - Working Capital Ujjivan Small Finance Bank

5.0 - 10.0 years

7 - 12 Lacs

Bhavnagar, Mehsana, Vadodara

Work from Office

I. ROLE PURPOSE & OBJECTIVE 1. MSME vertical is a growing business for Ujjivan. The Relationship Manager will be an important position that will drive this business for the particular location. 2. Focused customer acquisition of Working Capital - Fund Based & Non Fund Based customers for Facility amount up to Rs. 10 Cr and drive business. Self-sourcing of potential customer. Conversion of Leads from Channel partners (DSA/Connector) and Ujjivan Staff referrals. 4. Focus on Relationship building with clients through cross sell of CA, TD, Insurance, Salary accounts, BNB and drive transactions through Ujjivan Coordinated with team members for the disbursement and work effectively for achieving assigned business targets Portfolio management like renewal, interest servicing etc. II. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Monthly Business volume as per the business target. Productivity of around 1.5 2 Cr Monthly Fresh Limit set-up Timely Interest serving, Regular Churning to prevent Delinquency Timely Renewal of existing customers, managing 20 40 customers Coordination with Credit Manager for case approval and CAD and Operations for case disbursement. Maintains Daily sales report and sharing with supervisor. Maintains DSA tracker for pay-out processing III. KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials o Daily/ Weekly /Monthly monitoring of the accomplishment of targets according to the annual/monthly targets established for branches under his/her responsibility o Implement, supervise and control effectiveness of commercial strategy to reach the productivity and growth targets established. Customer (Both Internal & External) o Ensure customers are educated about all products/services offered by Ujjivan. o Ensure lower customer attrition by providing different products as per customer requirement. o Focus on lower TAT as per laid down standards. Internal Process o Monitor health of portfolio o Ensure, supervise the correct implementation of the credit procedures including all the respective tools o Discuss strategies and changes in terms of products, capacity building, procedures etc. Innovation & Learning o Ensure adherence to training man-days/ mandatory training programs for self o Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self

Posted 1 month ago

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