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Lead I - Product Support UST Global

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

Role Overview: As a Support Coordinator Credential & Technical Support at UST, your main responsibility is to ensure on-time delivery and customer support that aligns with project and product requirements. You will play a crucial role in managing team deliverables and ensuring the readiness of the customer support system. Key Responsibilities: - Monitor support desk tickets and promptly escalate credential-related issues. - Ensure that support documentation is kept up to date and adhered to. - Conduct peer reviews and contribute to quality assurance efforts. - Log and track all issues while providing timely updates. - Analyze customer feedback and suggest improvements. - Coordinate with prod...

Posted 3 days ago

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